In this episode of the eCommerce Podcast, host Matt Edmundson sits down with Leandro D'Elias from EightX, offering a deep dive into the intersection of numbers and strategy in driving eCommerce success. Whether you're just starting out or plotting a profitable exit, this episode is packed with actionable insights.
Key Discussion Points:
Takeaways:
About Leandro D'Elias:
Leandro is a seasoned finance professional with a deep understanding of how to bridge the gap between numbers and strategy to foster eCommerce success. His expertise spans multinational corporations to innovative startups, guiding them toward creating legacy-building revenue through precision budgeting and strategic financial planning.
Episode Resources:
Don’t miss out on future episodes packed with expert insights to take your eCommerce venture to the next level. We love to hear your thoughts. Drop us a comment or reach out directly to discuss any questions or feedback. Tune in to "From Startup to Profit: Smart Money Strategies for Growth" for a masterclass in navigating the financial complexities of eCommerce, ensuring your venture not only survives but thrives in today's competitive market.
Hello and welcome to the eCommerce Podcast with
Matt Edmundson:me, your host, Matt Edmundson.
Matt Edmundson:Now, the eCommerce Podcast is a show all about helping you deliver eCommerce wow.
Matt Edmundson:Yes, it is.
Matt Edmundson:It's there to help.
Matt Edmundson:It's here.
Matt Edmundson:It's part of the eCommerce life now to be a member, a
Matt Edmundson:regular subscriber of the show.
Matt Edmundson:And to help us today, we're going to be chatting with Leandro D'Elias from Eightx
Matt Edmundson:about numbers and strategy about bridging the two things together in such a way.
Matt Edmundson:That actually drives real eCommerce success, which let's
Matt Edmundson:face it, ladies and gentlemen, is what we're all interested in.
Matt Edmundson:Yes, it is.
Matt Edmundson:We all want a little bit of that.
Matt Edmundson:Don't we?
Matt Edmundson:At least I do now.
Matt Edmundson:So grab your notebooks, grab your pens.
Matt Edmundson:It's going to be fun.
Matt Edmundson:But of course, before we get into that, let me just take a few moments to say a
Matt Edmundson:big warm welcome to all our new listeners.
Matt Edmundson:If this is your first time with us on the eCommerce Podcast,
Matt Edmundson:Stoked you're here, man.
Matt Edmundson:Really stoked.
Matt Edmundson:It's awesome that you've taken the time to listen to us and the show is
Matt Edmundson:growing and so if you'll keep coming back, also a big warm welcome to you.
Matt Edmundson:Really excited that you're here.
Matt Edmundson:You know what, every week I look at the numbers and I'm always super proud.
Matt Edmundson:They're going up and up.
Matt Edmundson:And I just, I love that.
Matt Edmundson:I totally love that.
Matt Edmundson:So thank you for being part of the eCommerce Podcast.
Matt Edmundson:Thank you for being with us.
Matt Edmundson:Now today's show is brought to you by the eCommerce Cohort.
Matt Edmundson:This is our monthly membership group where you can join us, come
Matt Edmundson:join in Some fun around eCommerce.
Matt Edmundson:We have expert workshops in there.
Matt Edmundson:We've got all kinds of weird and wonderful things going on.
Matt Edmundson:Like you get to watch the recording of a podcast live.
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Matt Edmundson:So do check out eCommerce Cohort if you haven't done so already, but great to
Matt Edmundson:see you in there at eCommerceCohort.
Matt Edmundson:com.
Matt Edmundson:Oh yes, that's eCommerceCohort.
Matt Edmundson:com.
Matt Edmundson:Now let's talk about today's guest then.
Matt Edmundson:Leandro.
Matt Edmundson:Oh yes.
Matt Edmundson:He's from it's just let's just say he's in Argentina because that's where
Matt Edmundson:he actually is, which is surprised me a little bit, but I'm just loving the
Matt Edmundson:fact this is a global eCommerce podcast.
Matt Edmundson:Oh yes.
Matt Edmundson:So from guiding eCommerce ventures through financial minefields.
Matt Edmundson:We've all been in those minefields, let's face it.
Matt Edmundson:To crafting innovative financial blueprints, he is a charismatic
Matt Edmundson:finance professional reshaping narratives and turning clicks
Matt Edmundson:into legacy building revenue.
Matt Edmundson:With a knack for precision budgeting and strategic loan sourcing, Leandro's
Matt Edmundson:journey spans from multinational corporations to spearheading financial
Matt Edmundson:strategies for an array of pioneering companies like Alphapore and S E N E.
Matt Edmundson:I'm not even sure what that company is, but I'm sure it's very good anyway.
Matt Edmundson:It's great to have you on the show, Leandro.
Matt Edmundson:How are we doing?
Matt Edmundson:Leandro D'Elias: Hi Matt, it's nice to meet you, thank you for having me here.
Matt Edmundson:Thank you for the intro but I'm really glad to be sitting
Matt Edmundson:here and talking to you.
Matt Edmundson:Super cool.
Matt Edmundson:All the way from Argentina?
Matt Edmundson:No doubt.
Matt Edmundson:Whereabouts in Argentina?
Matt Edmundson:Leandro D'Elias: far away from you, I'm around 40 kilometers away
Matt Edmundson:from the capital of Buenos Aires
Matt Edmundson:okay.
Matt Edmundson:Leandro D'Elias: living in the countryside,
Matt Edmundson:Living in the countryside of Argentina, it can't be a bad thing.
Matt Edmundson:I dare say that at the time of recording the weather is much better.
Matt Edmundson:It doesn't matter any time of the year, the weather's going to be always much
Matt Edmundson:better for you than it is for me in cold, dreary England right now, right?
Matt Edmundson:Leandro D'Elias: although it's raining today, but yeah.
Matt Edmundson:It's raining but it's still 30 degrees outside, right?
Matt Edmundson:Leandro D'Elias: Yeah, it's amazing how hot it is.
Matt Edmundson:I think it's 4 degrees here today or something crazy.
Matt Edmundson:It's very different, so I'm slightly envious.
Matt Edmundson:You know what, in all my yeah.
Matt Edmundson:In all my years of travelling, I've only ever traveled through Argentina.
Matt Edmundson:I've never actually stayed there.
Matt Edmundson:And it's definitely on mine and my wife's bucket list to go back.
Matt Edmundson:We were, we traveled through Buenos Aires when we went to
Matt Edmundson:Uruguay for a little while.
Matt Edmundson:We went we went there to visit with some friends.
Matt Edmundson:And I'm just a big fan of South America.
Matt Edmundson:The whole continent, just amazing.
Matt Edmundson:Have you always
Matt Edmundson:Leandro D'Elias: sure to let me know when you're here.
Matt Edmundson:Oh, yeah, no
Matt Edmundson:Leandro D'Elias: Sorry?
Matt Edmundson:Have you always been in Argentina?
Matt Edmundson:Are you, have you,
Matt Edmundson:Leandro D'Elias: yes.
Matt Edmundson:Born and raised here but I like to travel around the world, so every time I can
Matt Edmundson:take a plane and go visit somewhere.
Matt Edmundson:Yeah.
Matt Edmundson:Why would you
Matt Edmundson:Leandro D'Elias: to London one time but yeah, definitely I
Matt Edmundson:need to go to Italy right now.
Matt Edmundson:Oh, love Italy.
Matt Edmundson:Love it.
Matt Edmundson:Before we get into eCommerce, let's deal with the elephant in the room football.
Matt Edmundson:There's always a big thing.
Matt Edmundson:I don't know if it's the same in Argentina, but when England and
Matt Edmundson:Argentina play, it's always a big thing because there's a lot of
Matt Edmundson:fans in England who have very long memories with Maradona handballing
Matt Edmundson:calling the handball the hand of God.
Matt Edmundson:Yeah.
Matt Edmundson:So you are familiar with the story.
Matt Edmundson:Okay, good.
Matt Edmundson:Leandro D'Elias: Yes,
Matt Edmundson:I was just curious because obviously it's a big deal here,
Matt Edmundson:that whole thing, from I think it was 1986, now I remember I was 13 at the
Matt Edmundson:time but I just assumed it was an England thing, just England not getting over it.
Matt Edmundson:Leandro D'Elias: No, I think it's about the whole history
Matt Edmundson:between the two countries.
Matt Edmundson:You have the Malvinas War you have Maradona's goal, but I think every
Matt Edmundson:time that Argentina and England played, play it's going to be like
Matt Edmundson:a classic match where everyone think it's a war thing when at the end of
Matt Edmundson:the day, it's just a football game.
Matt Edmundson:Yeah, I definitely, it's one of our classic rivals and it's both of
Matt Edmundson:them are really good football teams.
Matt Edmundson:So the good thing is that we were.
Matt Edmundson:Champions, that's 2022, so it was since 1986, so it was a big day for us.
Matt Edmundson:I don't know if you saw the newspapers, but I think 5 million
Matt Edmundson:people were in the streets
Matt Edmundson:Yeah, it's crazy.
Matt Edmundson:You guys know how to party when there's a big celebration.
Matt Edmundson:Leandro D'Elias: It's a religion here.
Matt Edmundson:Football is the main thing here in Argentina.
Matt Edmundson:Yeah, it's crazy, isn't it?
Matt Edmundson:You had Messi, didn't you, in the and winning the cup the World Cup and all
Matt Edmundson:that, the story behind that was all quite wonderful, and yeah, no, loved
Matt Edmundson:it, loved that whole season, obviously.
Matt Edmundson:Was never a big fan of the hand of God but what can you do?
Matt Edmundson:Leandro D'Elias: what usually what I say is I'm a big fan of the second goal,
Matt Edmundson:which is probably one of the best goals in
Matt Edmundson:Oh
Matt Edmundson:Leandro D'Elias: So I think he, he was able to say, okay,
Matt Edmundson:I did the goal with one hand.
Matt Edmundson:But then I did the best,
Matt Edmundson:the best goal
Matt Edmundson:Leandro D'Elias: goal of the history.
Matt Edmundson:Yeah, I remember the run very well, you just you knew what
Matt Edmundson:was coming, so yeah, no very good.
Matt Edmundson:And when you said it's just football, I think half the audience that listens
Matt Edmundson:to the show would have gone, yes, you're right, and the other half of
Matt Edmundson:the audience would go, how dare you
Matt Edmundson:Leandro D'Elias: Probably wants to kill me,
Matt Edmundson:Nah, I'm a big fan of football, don't get me wrong.
Matt Edmundson:But yeah, it's, oddly, it's weird, or every time that I see these kind
Matt Edmundson:of things, I'm shocked about how people react about a football game.
Matt Edmundson:If my team loses here in Argentina, maybe people don't
Matt Edmundson:even go to work, the next day.
Matt Edmundson:So it's crazy how we react to a football game.
Matt Edmundson:And I probably that's coming from Italy and also from England, because I don't
Matt Edmundson:know if there are too many countries that.
Matt Edmundson:Leave football the way we do, England, Italy, probably Spain, France, but then
Matt Edmundson:you don't see that on any other country.
Matt Edmundson:Yeah, it's, to me, I like to watch football games and I shout and
Matt Edmundson:I want my team to win, but sadly I'm not the other half that says.
Matt Edmundson:Yes, I cry and I go crazy if my team loses,
Matt Edmundson:Yeah, life still carries on.
Matt Edmundson:It's okay.
Matt Edmundson:We don't, we haven't given up the hope of living.
Matt Edmundson:Yeah.
Matt Edmundson:No, I'm with you.
Matt Edmundson:I'm with you.
Matt Edmundson:It's one of those so let's talk about eCommerce.
Matt Edmundson:It's the eCommerce Podcast.
Matt Edmundson:We should probably talk about something to do with eCommerce, but
Matt Edmundson:although football's very fascinating.
Matt Edmundson:Now, we've had on the show, if you're a regular listener to the show, you
Matt Edmundson:may remember Matt Putra was on the show a few months ago from Eightx,
Matt Edmundson:you and Matt worked together and have been working together in Eightx, and
Matt Edmundson:so you're both CFOs, you're both CFOs.
Matt Edmundson:Chief Finance Officers.
Matt Edmundson:You're both finance whiz kids.
Matt Edmundson:You both love numbers, spreadsheets, and almost as much as you
Matt Edmundson:love football, I'm guessing.
Matt Edmundson:But it's one of those things where for many people, yes.
Matt Edmundson:Excellent.
Matt Edmundson:I was going to say, it's one of those things where I think I spend
Matt Edmundson:probably a quarter of my life in.
Matt Edmundson:Looking at data, spreadsheets and numbers and things like that.
Matt Edmundson:But I can't say as I've ever really enjoyed it.
Matt Edmundson:And one of the things I've always struggled with what numbers to look at
Matt Edmundson:and when Matt came on, he talked about creating a spreadsheet called The Blended
Matt Edmundson:ROAS document and he talked through
Matt Edmundson:Leandro D'Elias: yes,
Matt Edmundson:how to create the blended ROAS and how it should
Matt Edmundson:be the one number you focus on.
Matt Edmundson:And I have to be honest with you, since that show, I have created said
Matt Edmundson:spreadsheet and I look at it religiously.
Matt Edmundson:And shout out to Matt for that because it's been very helpful.
Matt Edmundson:Leandro D'Elias: He could help.
Matt Edmundson:Yeah.
Matt Edmundson:It's been really good in some of our conversations as well, and
Matt Edmundson:just in tracking, marketing, and how well we're doing and stuff.
Matt Edmundson:So where did your love of numbers come from?
Matt Edmundson:Was this from when you were a kid or did you get a bang on the head when
Matt Edmundson:you were in your late teenage years?
Matt Edmundson:Yeah,
Matt Edmundson:Leandro D'Elias: No, since I was a kid, I was a big fan, or I
Matt Edmundson:wouldn't say a big fan, but I find myself doing really good at math.
Matt Edmundson:And it was easy for me to do calculations and stuff.
Matt Edmundson:Then I went ahead and studied industrial engineer.
Matt Edmundson:I know I'm talking about eCommerce and financing stuff.
Matt Edmundson:I'm an industrial engineer.
Matt Edmundson:So that's my calculation side of it.
Matt Edmundson:But yeah, I like numbers, and usually, probably because I'm an engineer, I like
Matt Edmundson:to understand my decisions based on facts.
Matt Edmundson:And in this case, facts are numbers.
Matt Edmundson:The numbers don't lie and we try to create a story out of what we're seeing.
Matt Edmundson:I think that the answer to the question is I like to back my decisions on trends,
Matt Edmundson:on data, on numbers, and that's why we do all this kind of analysis depending on the
Matt Edmundson:roles and things like that because we want to understand not because of what we think
Matt Edmundson:or you don't get me wrong, usually the gut feeling it's always or usually right, but
Matt Edmundson:if we Say, okay I get the sense of we're going in this direction or that direction.
Matt Edmundson:If we can look at the numbers and confirm that probably it's going to be way better
Matt Edmundson:And you go and do the thing with much more confidence.
Matt Edmundson:I think that's the main difference.
Matt Edmundson:When you do something just because you think it's going to be a good or a bad
Matt Edmundson:thing rather than when you do something knowing because you analyzed all the
Matt Edmundson:information and you see the trends and things like that probably it's a
Matt Edmundson:psychological thing, but I think that you do it with much more confidence.
Matt Edmundson:Yeah, no, it's very true and I love that because I think
Matt Edmundson:your industrial engineering background, engineers like to understand things,
Matt Edmundson:don't they like to understand how things work, how to put things
Matt Edmundson:together in a way that makes sense and,
Matt Edmundson:Leandro D'Elias: Since I was a little kid I was the kid standing
Matt Edmundson:right next to the electrician in my house asking, why do you do this?
Matt Edmundson:Why do you do that?
Matt Edmundson:I'm that kind of person.
Matt Edmundson:I love to ask why.
Matt Edmundson:yeah,
Matt Edmundson:Leandro D'Elias: I know that it's something, it's annoying, but yeah,
Matt Edmundson:I'm usually asking why this, why that,
Matt Edmundson:yeah, why
Matt Edmundson:Leandro D'Elias: until I understand, I don't stop asking.
Matt Edmundson:yeah, no, I think it's a great mind to have, actually,
Matt Edmundson:the curious mind, I think if you're curious, you tend to do well, and
Matt Edmundson:you just keep asking questions.
Matt Edmundson:And whenever we stop being curious, I think that's when we get maybe a
Matt Edmundson:little bit too judgmental or maybe just a little bit too sure of ourselves.
Matt Edmundson:I don't know.
Matt Edmundson:I, either one.
Matt Edmundson:So when we were talking before we hit the record button you mentioned how when you
Matt Edmundson:sit down and talk with clients, there's a couple of common problems that they have
Matt Edmundson:and the main one being, and I thought this was interesting coming from a CFO.
Matt Edmundson:The main problem being that they don't know what they want
Matt Edmundson:they dunno what the goal is.
Matt Edmundson:What do you mean by that?
Matt Edmundson:Leandro D'Elias: Yeah, the thing about that is I know, but that being the
Matt Edmundson:CFO, it's not usually the question that you get asked from a CFO, and probably
Matt Edmundson:that's my engineering talking, but usually what I see is that we think we
Matt Edmundson:know what we want to achieve or where we're going to want to get, but we don't
Matt Edmundson:know how to get there, or we don't know what tools we need, what resources we
Matt Edmundson:need, and that's usually one of my first talks when I'm onboarding a new client.
Matt Edmundson:What I try to understand is, What do you want to achieve here?
Matt Edmundson:I know that we are talking about a company selling something and all the first thing
Matt Edmundson:that we should want is profitability.
Matt Edmundson:You would be shocked about how many clients don't even say
Matt Edmundson:the word profitability first.
Matt Edmundson:Dunno.
Matt Edmundson:What do they say first?
Matt Edmundson:Leandro D'Elias: They want to achieve X amount of million dollars in revenue.
Matt Edmundson:They want to sell X amount of units, they want to be the best ones selling
Matt Edmundson:X service in the market, which I get it, it's great, but I think that the,
Matt Edmundson:what I try to tell them or give them at the beginning is organization, let's
Matt Edmundson:get your ideas organized and use any framework that you would like to use.
Matt Edmundson:There, there's something called EOS.
Matt Edmundson:There are a bunch of tools to understand strategy most for
Matt Edmundson:eCommerce company or startups.
Matt Edmundson:That's why I mentioned EOS.
Matt Edmundson:It's one of the tools we use.
Matt Edmundson:But the thing is let's get organized.
Matt Edmundson:What do you want?
Matt Edmundson:Of course, my goal is going to make you profitable and make
Matt Edmundson:you profitable in a healthy way
Matt Edmundson:Yeah.
Matt Edmundson:Leandro D'Elias: So that you don't waste all your money But then let's say you want
Matt Edmundson:to achieve a 10 million dollar revenue.
Matt Edmundson:That's great.
Matt Edmundson:Now my line of questioning is going to be how do you want to get there?
Matt Edmundson:How many units do you need to sell?
Matt Edmundson:to get there, to understand even if that's feasible, and then let me
Matt Edmundson:worry about the numbers in terms of financing, in terms of how many how
Matt Edmundson:much money do, should we spend on advertising based on that blended ROAS.
Matt Edmundson:Yeah.
Matt Edmundson:Leandro D'Elias: Because if you want to achieve 10 million and you want to spend
Matt Edmundson:1, 000 in marketing, probably you're not going to get there unless you have
Matt Edmundson:a super efficient marketing agency.
Matt Edmundson:In which case we want them on the show, right?
Matt Edmundson:We need to talk to these people.
Matt Edmundson:Yeah.
Matt Edmundson:Yeah.
Matt Edmundson:Yeah.
Matt Edmundson:Leandro D'Elias: but yeah, that's when I come to the game and try
Matt Edmundson:to align your goal with a proper strategy and make it feasible.
Matt Edmundson:Why do you think it, just to clarify, you mentioned
Matt Edmundson:EOS, which stands for, as long as I'm talking about the same EOS, the
Matt Edmundson:Entrepreneurial Operating System which is based on a book, isn't it?
Matt Edmundson:I can't remember the name of the book now.
Matt Edmundson:But it's just a really
Matt Edmundson:Leandro D'Elias: are a couple of them.
Matt Edmundson:Yeah.
Matt Edmundson:Leandro D'Elias: One is called Traction, the other one is DOS
Matt Edmundson:System, which is a book itself.
Matt Edmundson:I love the system, and I think it's a good way to put a name to some of the things
Matt Edmundson:that you probably are currently doing.
Matt Edmundson:Like, all of us We have set up goals in the long term, in the short term and,
Matt Edmundson:but we don't know why we're doing them,
Matt Edmundson:Yeah.
Matt Edmundson:Leandro D'Elias: or we don't have the proper framework to do it.
Matt Edmundson:This system, what it does, mainly for small companies or companies that are
Matt Edmundson:just starting or are not big companies, is that they, it gives them a tool to put a
Matt Edmundson:name to everything that they need to do.
Matt Edmundson:And to get them organized, like I said, let's set up the yearly goal, we
Matt Edmundson:want to achieve this, but then let's set up quarterly goals, let's set up
Matt Edmundson:KPIs, OKRs, so that you are aligned.
Matt Edmundson:And you don't work for the yearly goal, you work to achieve the quarterly
Matt Edmundson:goals that, if you achieve them, you're going to get closer to the yearly goal.
Matt Edmundson:So I think it's a great tool to know what you're doing and put a name
Matt Edmundson:to the things that you probably are doing right now, while you're mumbling
Matt Edmundson:around and maybe you don't prioritize.
Matt Edmundson:Things that you need to do to be aligned to the main goal.
Matt Edmundson:Yeah, I've read the book.
Matt Edmundson:I've read all of his books, actually.
Matt Edmundson:The EOS books.
Matt Edmundson:Great book.
Matt Edmundson:Especially if you need some kind of framework for your
Matt Edmundson:business to understand it.
Matt Edmundson:It is a great
Matt Edmundson:Leandro D'Elias: recommend.
Matt Edmundson:And the name of the author will come back to me.
Matt Edmundson:At some point, I've got it up on the screen here in front of me, actually
Matt Edmundson:the actual model where he talks about vision people, data, issues, processes,
Matt Edmundson:and then what he calls traction.
Matt Edmundson:And that's the sort of the six elements he thinks about.
Matt Edmundson:Why do you think, just going back to something you said earlier, why do you
Matt Edmundson:think when you ask most people who run an online business, and I'm smiling because
Matt Edmundson:I think this is probably a very true truism when you ask most people that run
Matt Edmundson:an online business, what's your goal?
Matt Edmundson:And the goal is always related to a turnover.
Matt Edmundson:And usually that turnover figure is, I want to get to 100, 000, I want
Matt Edmundson:to hit a million, I want to hit 5 million, I want to hit 10 million.
Matt Edmundson:Do you know what I mean, there's sort of these standard numbers
Matt Edmundson:that everybody wants to hit.
Matt Edmundson:I've never really heard anybody come back and say, I want to make a million
Matt Edmundson:pounds profit, or I've never really heard people say, I want to do 2.
Matt Edmundson:376
Matt Edmundson:million next year in turnover.
Matt Edmundson:Do you know what I mean?
Matt Edmundson:It's always, I want to grow by 20%, always these sort of random
Matt Edmundson:numbers that people throw out.
Matt Edmundson:Why is that?
Matt Edmundson:Why are we so concerned about the big?
Matt Edmundson:Turnover number
Matt Edmundson:Leandro D'Elias: I think that if I have to give you my opinion
Matt Edmundson:of that is that usually we tend to associate revenue to profit.
Matt Edmundson:So if, and that's probably what we're hearing in the TV
Matt Edmundson:or even when we hear about.
Matt Edmundson:I don't know, Apple just released their Q3 statements, and they don't say they
Matt Edmundson:achieved this or that revenue or sorry, profit or this or that ratio or KPI.
Matt Edmundson:Usually what they say is they increased revenue.
Matt Edmundson:And for the non financial persons Anything that they can talk about when it comes
Matt Edmundson:to numbers of any company, the first thing that you talk about is revenue.
Matt Edmundson:How much money you sold.
Matt Edmundson:So my guess is that tend to associate that to profit.
Matt Edmundson:And the big difference about that is that you could be selling 10
Matt Edmundson:million of any kind of product, you also could be spending 10, 000, 000.
Matt Edmundson:So what's the point of having a business and saying out there I'm
Matt Edmundson:selling 10, 000, 000 when you're actually not making any dime?
Matt Edmundson:So I guess that the main to answer that is we tend to associate revenue with profit.
Matt Edmundson:If you're selling 10 million, probably you're making a lot of money.
Matt Edmundson:That's the usual thing that
Matt Edmundson:that's the assumption, isn't it?
Matt Edmundson:If I've got a 10m or 10m turnover, then yes, I'm going to hopefully
Matt Edmundson:be making some kind of profit.
Matt Edmundson:When you, and I appreciate this is going to vary from industry to industry, right?
Matt Edmundson:But if I was starting out in eCommerce, and I'm thinking I'm going to set up an
Matt Edmundson:online business, if I turned over say a million in revenue, what would be a
Matt Edmundson:typical gross profit margin and what would be a typical net profit margin
Matt Edmundson:that I should think about or aim for?
Matt Edmundson:Leandro D'Elias: if you're just starting, probably you will want to,
Matt Edmundson:all the money that you're making, probably you're going to reinvest
Matt Edmundson:that money to grow the business.
Matt Edmundson:I would aim first to break even.
Matt Edmundson:There are many businesses that I know that in the first 20 years, six months,
Matt Edmundson:they're not going to break even.
Matt Edmundson:So you need to assume that probably in the first six months to 12 months, you're
Matt Edmundson:going to need money to grow your business.
Matt Edmundson:Then depending on the type of product, and like you said, it's
Matt Edmundson:going to vary between each industry.
Matt Edmundson:What I would try to aim for in eCommerce is at least have a more than 65 70
Matt Edmundson:percent gross margin to begin with.
Matt Edmundson:And when I say gross margin, I'm only talking about net
Matt Edmundson:revenue, less cost of goods sold.
Matt Edmundson:Right,
Matt Edmundson:Leandro D'Elias: I'm not talking about how much money you're spending on advertising,
Matt Edmundson:on payment processing fees, on commissions, on any other valuable costs.
Matt Edmundson:Gross margin is just net revenue less cost of goods sold.
Matt Edmundson:And then at least try to aim for a great net profit margin would be 20,
Matt Edmundson:30% but knowing that at the beginning, you're going to grow, you're going
Matt Edmundson:to want to grow your business.
Matt Edmundson:I would say, try to 5, 10 percent so that at least you're making some money
Matt Edmundson:and then reinvest everything into.
Matt Edmundson:Growing your business.
Matt Edmundson:How do you, I'm just thinking here as you're talking if
Matt Edmundson:I was starting an eCommerce business today, which ironically I'm just
Matt Edmundson:about to launch one but I appreciate I'm launching my next eCommerce
Matt Edmundson:business from a very different place.
Matt Edmundson:I already have staff, I have warehouses, do you know what I mean, we've got
Matt Edmundson:a great team I appreciate, I'm not in a kitchen working a side hustle
Matt Edmundson:here trying to figure out what's
Matt Edmundson:Leandro D'Elias: Let me know if you need a CFO.
Matt Edmundson:Yeah I will we've got a very good one, but I, if
Matt Edmundson:that changes, I'll let you know.
Matt Edmundson:But with someone who is starting out, I guess one of the big things
Matt Edmundson:to think about, and maybe you can talk to this a little bit, how do I
Matt Edmundson:know when I can pay myself, right?
Matt Edmundson:How do I know when I can actually take money out of this?
Matt Edmundson:Leandro D'Elias: To address that, what I would say is don't expect
Matt Edmundson:to pay yourself 50k a month because you're starting an eCommerce company.
Matt Edmundson:You're not starting at a Coca Cola company.
Matt Edmundson:I know that you're going to be the CEO and that's a great name to, to say out there.
Matt Edmundson:Like I'm the CEO of this company which is great.
Matt Edmundson:And I'm pretty sure that if we, with a good.
Matt Edmundson:Product, you're going to achieve the multimillion dollar or pound revenue,
Matt Edmundson:but what I would say there is if you don't have a site work and you're putting
Matt Edmundson:all your eggs in this company, which I wouldn't advise you to do it let's try to
Matt Edmundson:pay yourself whatever you need to live.
Matt Edmundson:Because this is going to be your child and you want your child to be, to succeed.
Matt Edmundson:And expect at the beginning to put a bit more effort, money wise, to
Matt Edmundson:your child instead of yourself.
Matt Edmundson:So I would say, yes, you want to get paid a lot of money.
Matt Edmundson:Because this is your company and you're the CEO, but going back
Matt Edmundson:to what we took at the beginning, the main thing that you need to
Matt Edmundson:worry first is about profitability.
Matt Edmundson:If that means that you don't get paid, then you don't, you shouldn't get paid.
Matt Edmundson:Why?
Matt Edmundson:Because your main goal should be profitability.
Matt Edmundson:Then we can talk about your salary.
Matt Edmundson:And that's probably one of the main issues that I find with CEOs.
Matt Edmundson:They get paid.
Matt Edmundson:I have a bunch of clients that probably are making a couple of
Matt Edmundson:million dollars yearly revenue.
Matt Edmundson:They're not profitable, but that they get paid 30K a month.
Matt Edmundson:Wow.
Matt Edmundson:Leandro D'Elias: and you're like, I don't understand.
Matt Edmundson:Yeah, of course, everyone wants to get paid that monthly salary, but
Matt Edmundson:that shouldn't be your first goal.
Matt Edmundson:Your first goal should be.
Matt Edmundson:Profitability, then scale the business, and then we can discuss about how
Matt Edmundson:much money you want to get paid.
Matt Edmundson:Because eventually, this is going to be your company.
Matt Edmundson:So if you succeed, it's a ramp up.
Matt Edmundson:Yeah.
Matt Edmundson:Leandro D'Elias: Five years from now, probably you're going to
Matt Edmundson:get paid more than 50k a month.
Matt Edmundson:Yeah.
Matt Edmundson:Leandro D'Elias: But don't do it right now.
Matt Edmundson:Yeah.
Matt Edmundson:There's always
Matt Edmundson:Leandro D'Elias: the business.
Matt Edmundson:there's always an interest in opportunity cost, isn't there,
Matt Edmundson:where money is concerned, I find, that
Matt Edmundson:Leandro D'Elias: Totally.
Matt Edmundson:We understand that if we have, say, a blended ROAS of, I'm going
Matt Edmundson:to say five, because it's just easy math.
Matt Edmundson:I know for every pound I leave, or every dollar I leave in the
Matt Edmundson:business, I'm getting five back.
Matt Edmundson:It's just the way it works.
Matt Edmundson:There's an opportunity cost.
Matt Edmundson:I was talking to this with our team the other day that when we
Matt Edmundson:overspend on something over here, we think it's okay, but we're probably
Matt Edmundson:spending a bit more money over here.
Matt Edmundson:If I took that same money and invested it in new customer acquisition, I
Matt Edmundson:would get, I think I worked out.
Matt Edmundson:We would get an extra 700 new customers a month, which was
Matt Edmundson:an extra 75 grand in revenue.
Matt Edmundson:So it's a big deal.
Matt Edmundson:I think, in terms of, especially when you start out, because it's a
Matt Edmundson:bit like a pension fund, isn't it?
Matt Edmundson:The sooner you start, the more money you make in the long run.
Matt Edmundson:But the sooner you start, the sooner it starts to hurt.
Matt Edmundson:And I think delaying financial gratification now
Matt Edmundson:for the benefit of a future.
Matt Edmundson:Payday.
Matt Edmundson:The sooner you can do that in eCommerce, the better it is and understanding
Matt Edmundson:the opportunity cost of the money.
Matt Edmundson:So if I'm taking 10 grand out of the business that month, but I
Matt Edmundson:only need three grand to live.
Matt Edmundson:It's cool.
Matt Edmundson:I've got an extra seven grand.
Matt Edmundson:I can do whatever I want.
Matt Edmundson:I can put it in the bank account and do whatever I like.
Matt Edmundson:Give it away to charity, use all kinds of things that you can do with that money.
Matt Edmundson:But the reality of it is, there's also an opportunity cost to that money.
Matt Edmundson:So if you're in a thriving, or if you're in a business that's growing
Matt Edmundson:and you can get new customers, new customer acquisition with seven
Matt Edmundson:grand a month, we'll buy you.
Matt Edmundson:A lot of new customers, right?
Matt Edmundson:So if your cost of acquisition is 20 bucks, then, you're starting
Matt Edmundson:to buy 300 odd clients or whatever it's going to be with that money.
Matt Edmundson:So it's one of those where I totally get why people want to pay them large,
Matt Edmundson:pay themselves large sums of money.
Matt Edmundson:But I think as a business owner, there is this real tension, isn't it?
Matt Edmundson:This is real opportunity cost, which you have to be aware of and
Matt Edmundson:understanding what else that money would do if you didn't take it.
Matt Edmundson:Leandro D'Elias: I think that you said the most important word there.
Matt Edmundson:Cost of opportunity.
Matt Edmundson:Usually you don't see that.
Matt Edmundson:It's a theoretical calculation.
Matt Edmundson:Because if I have ten pounds And I put them in this place what people
Matt Edmundson:usually don't know because it's a theoretical calculation is that
Matt Edmundson:how much money am I not losing, I'm avoiding myself of winning.
Matt Edmundson:Yeah.
Matt Edmundson:Leandro D'Elias: yes, if I can pay myself 10 and I only need three,
Matt Edmundson:what's the cost of opportunity of the 7 that I'm overpaying myself?
Matt Edmundson:If I put them on the business and maybe you can get, the thing is, maybe
Matt Edmundson:I can get a better return, personally speaking but, again, going back to the
Matt Edmundson:strategy, is what's your main goal?
Matt Edmundson:Grow the business.
Matt Edmundson:If you're getting a positive return on your company, and that 7 means that
Matt Edmundson:you're going to get 700 customers.
Matt Edmundson:More, that it's going to give you X amount of profit.
Matt Edmundson:There's no reason for you to pay yourself 10, 10 pounds, pay yourself
Matt Edmundson:three and reinvest the other seven.
Matt Edmundson:And I think that's like you said, the cost of opportunity is usually what the
Matt Edmundson:non financial people don't know how to calculate, don't know how to factor that
Matt Edmundson:in whatever calculation they're making.
Matt Edmundson:And usually that's the main goal.
Matt Edmundson:What's the return that I'm getting?
Matt Edmundson:Every penny that I have, reinvested.
Matt Edmundson:That's why you want to understand your blended ROAS, because if your
Matt Edmundson:current KPI is showing you that your ROAS is 6x, whatever money you have,
Matt Edmundson:So if your salary, put it in that,
Matt Edmundson:you totally would.
Matt Edmundson:Geez.
Matt Edmundson:Yeah.
Matt Edmundson:Leandro D'Elias: and whatever money you have, keep spending.
Matt Edmundson:Until when?
Matt Edmundson:Until you see that number going down.
Matt Edmundson:If your ROAS is below five and that's your threshold, stop spending money because
Matt Edmundson:you're not getting the return you need.
Matt Edmundson:But yeah, that's I think that you said it perfectly.
Matt Edmundson:Because of opportunity is what people usually don't know how to calculate.
Matt Edmundson:Yeah.
Matt Edmundson:Yeah.
Matt Edmundson:No it's good.
Matt Edmundson:Let me go.
Matt Edmundson:Maybe swing the pendulum the other way.
Matt Edmundson:So we've talked about people who are starting out paying themselves.
Matt Edmundson:Let's talk about people who are.
Matt Edmundson:Maybe thinking of exiting their business, right?
Matt Edmundson:So the business is, whatever, five years old.
Matt Edmundson:They're turning over, I don't know, let's say, let's, easy maths.
Matt Edmundson:Let's say they, they turn over a million bucks a year online and they make a profit
Matt Edmundson:of 200, 000 a year or something like that.
Matt Edmundson:One of the things that has intrigued me is it's a quote that I've heard
Matt Edmundson:a couple of times recently where business sales are concerned.
Matt Edmundson:And that is a lot of business owners run their accounts.
Matt Edmundson:to reduce taxation rather than to increase value of the business.
Matt Edmundson:Can you speak again, what does it mean and, I guess, what is
Matt Edmundson:your understanding about that if I'm trying to sell the business?
Matt Edmundson:Leandro D'Elias: When you try to reduce taxation, what you do usually is you try
Matt Edmundson:to put as many expenses as you can on the business so that your net profit,
Matt Edmundson:your net income is as low as possible.
Matt Edmundson:Why?
Matt Edmundson:Because with that, you're not going to pay a lot of taxes.
Matt Edmundson:The thing is, if you want to sell the business, and usually in the
Matt Edmundson:eCommerce world we try, we don't use discounted cash flow valuations.
Matt Edmundson:We try to use either an EBITDA multiplier, a revenue multiplier, or any multiplier
Matt Edmundson:that the potential buyer may want.
Matt Edmundson:There are two kinds of strategies.
Matt Edmundson:One is when you own the business, it's a legacy thing.
Matt Edmundson:You're going to run the business forever.
Matt Edmundson:What you want is to optimize.
Matt Edmundson:And that is if I can put something this year to pay less taxes and move, push
Matt Edmundson:them forward for next year, I can do it.
Matt Edmundson:Whereas if you want to sell the business, you want to make sure that
Matt Edmundson:your numbers are as high as possible.
Matt Edmundson:And I'm not saying doing something illegal or weird it's just optimization
Matt Edmundson:tactics that you can use to increase the value of your EBITDA or decrease it.
Matt Edmundson:If you want to sell a business, it's a whole different strategy.
Matt Edmundson:You shouldn't care about taxes because when you want, what you
Matt Edmundson:want to show is high numbers and probably same as taxation.
Matt Edmundson:You don't want to show high numbers just for the sake of it, and maybe
Matt Edmundson:you're doing something weird.
Matt Edmundson:Just to show high numbers, but yeah, definitely there are some things
Matt Edmundson:that you can put in the business.
Matt Edmundson:I don't know, I'm renting a car and maybe I can rent it on my
Matt Edmundson:behalf instead of the business.
Matt Edmundson:There are many things, but I think that it's two different strategies
Matt Edmundson:that can be used depending on you wanting to sell the business or not.
Matt Edmundson:It's a very good point, actually, that the value of
Matt Edmundson:your business, one of the biggest determinators of it is EBITDA, Earnings
Matt Edmundson:Before Interest Depreciation and Tax, or something it stands for, isn't it?
Matt Edmundson:Amortization, I think, is the A.
Matt Edmundson:So your pre tax profits, you're basically your net profit figure,
Matt Edmundson:isn't it, with a few Added calculations for tax and so on and so forth.
Matt Edmundson:The higher you can make that figure, the more valuable your business is.
Matt Edmundson:And in e-commerce, at the moment, we're looking at multiples of, let's say on
Matt Edmundson:average 3, 4, 5, somewhere around there.
Matt Edmundson:So for every dollar you can add to the bottom line in profit gives you $5 maybe.
Matt Edmundson:Yeah, in an extra sort of sales price.
Matt Edmundson:The downside is, of course, you've got to pay tax on that figure, but
Matt Edmundson:the tax you pay is whatever it is for your country, I don't know, 10, 20
Matt Edmundson:Leandro D'Elias: Yeah, and I usually, what I tell the clients is it's a good
Matt Edmundson:problem to have, because if you're paying, if you're paying a lot of taxes, it
Matt Edmundson:means that you're making a lot of money.
Matt Edmundson:Yeah, of course we want to make sure that we can, I wouldn't
Matt Edmundson:say reduce, rather than optimize taxation by changing a few things.
Matt Edmundson:But yeah, that's usually a good a good problem to have because it
Matt Edmundson:means that first you're profitable.
Matt Edmundson:So that check on that box and then it means that probably you're going
Matt Edmundson:to be able to pay yourself more.
Matt Edmundson:So as you see, everything is aligned to what we started talking.
Matt Edmundson:How do we strategize the business?
Matt Edmundson:And most importantly, what's the main goal?
Matt Edmundson:Other than profitability, of course,
Matt Edmundson:Yeah.
Matt Edmundson:Yeah, if you want to sell the business, you need it to be profitable.
Matt Edmundson:If you want to pay yourself, you need the business to be profitable.
Matt Edmundson:So it keeps coming back to this.
Matt Edmundson:You've got to build a profitable business.
Matt Edmundson:And to build the, build a profitable business is you've really got to
Matt Edmundson:get your head around the numbers and don't just look at turnover.
Matt Edmundson:You've got to look at some of the other metrics as well.
Matt Edmundson:And including your blended rowers and understanding those numbers.
Matt Edmundson:Which of course, if you want to know more about the Blended
Matt Edmundson:Roast, check out the Matt Putra episode where he goes through that.
Matt Edmundson:Leandro, thank you man for coming on the show.
Matt Edmundson:I'm aware of time.
Matt Edmundson:So any final thoughts on all of this from, we've talked
Matt Edmundson:about lots of different things.
Matt Edmundson:I'm just curious.
Matt Edmundson:Leandro D'Elias: First of all, thanks again for the invitation.
Matt Edmundson:It was.
Matt Edmundson:Really nice talking to you.
Matt Edmundson:Your podcast is amazing, so I really encourage everyone to come listen to
Matt Edmundson:all of your podcast not just this one.
Matt Edmundson:But start here, start on this one.
Matt Edmundson:It won't get better, but it, they'll be
Matt Edmundson:Leandro D'Elias: But probably the one final thought would be if
Matt Edmundson:you're starting a business or if you want to achieve whatever you
Matt Edmundson:want to achieve, make sure that.
Matt Edmundson:At least that's my way of approaching this is make sure that you have fun
Matt Edmundson:while doing it, because yeah, we're talking about numbers, we're talking
Matt Edmundson:about money but in the end, if you're not having fun it doesn't make sense.
Matt Edmundson:Yes, I want to start my own company, I want to sell a lot of things, but if I'm
Matt Edmundson:not having fun, then what's the point?
Matt Edmundson:exactly.
Matt Edmundson:Very good.
Matt Edmundson:That's a mic drop moment.
Matt Edmundson:I'll drop my pen because my mic's, I'm not, it's too expensive.
Matt Edmundson:Leandro, thanks for coming on the show, man.
Matt Edmundson:Listen, if people want to connect with you, if they want to find out more about
Matt Edmundson:you, about Matt, about Eightx, about all the stuff that you guys are doing.
Matt Edmundson:What's the best way to do that?
Matt Edmundson:Leandro D'Elias: You can find us through our website, that is aidx.
Matt Edmundson:co, you can find me on LinkedIn, look for my name on LinkedIn and you'll find me.
Matt Edmundson:Funny.
Matt Edmundson:Leandro D'Elias: Sorry,
Matt Edmundson:there we go.
Matt Edmundson:Leandro D'Elias: You're going to look for my LinkedIn name and you'll
Matt Edmundson:find me there and Eightx website.
Matt Edmundson:Awesome.
Matt Edmundson:We will, of course, link to Leandro's information in the podcast show
Matt Edmundson:notes as well, so do check those out.
Matt Edmundson:Follow those links.
Matt Edmundson:You can find them all at eCommercePodcast.
Matt Edmundson:net.
Matt Edmundson:We will link to Eightx, we will link to Leandro's LinkedIn stuff, and we'll
Matt Edmundson:even LinkedIn, we'll even LinkedIn, we'll even link to Matt's episode
Matt Edmundson:as well, so you get all of those.
Matt Edmundson:in one go because that's just how kind we are and of course I'm assuming
Matt Edmundson:that we actually remember to do this so hopefully the production team
Matt Edmundson:are as good as I believe them to be and we get that all sorted out
Matt Edmundson:but there are all the links there.
Matt Edmundson:Andrew thanks for coming on the show super grateful thanks
Matt Edmundson:for joining me from Argentina.
Matt Edmundson:Thoroughly enjoyable conversation, man.
Matt Edmundson:Really appreciate it.
Matt Edmundson:Leandro D'Elias: Thanks a lot.
Matt Edmundson:the eCommerce Cohort.
Matt Edmundson:Remember to check out that membership group at ecommercecohort.
Matt Edmundson:com.
Matt Edmundson:I'll see you in there cause we're just in there every month.
Matt Edmundson:Awesome place to be.
Matt Edmundson:And be sure to follow the eCommerce Podcast, wherever you get your
Matt Edmundson:podcasts from, because it is great.
Matt Edmundson:Like Andrew said, it's just such a great show.
Matt Edmundson:Even if I do say so myself, not because of me, I hasten to add,
Matt Edmundson:but because of the amazing guests.
Matt Edmundson:That we have like Matt, like Leandro, like everyone else has coming on this show.
Matt Edmundson:So you're not gonna wanna miss any of them, that's for sure.
Matt Edmundson:And in case no one has told you yet today, let me be the first to tell you.
Matt Edmundson:You are awesome.
Matt Edmundson:Yes, you are created.
Matt Edmundson:Awesome.
Matt Edmundson:It's just a burden you've got to bear.
Matt Edmundson:Leandro has to bear it.
Matt Edmundson:I've gotta bear it.
Matt Edmundson:You've gotta it Barrett as well.
Matt Edmundson:Now, the eCommerce podcast is produced by Aurion Media.
Matt Edmundson:You can find our entire archive of episodes on your favorite podcast app.
Matt Edmundson:The team that makes this show possible is Sadaf Beynon and Tanya Hutsuliak.
Matt Edmundson:Theme music was written by Josh Edmundson, and as I mentioned, if you would like to
Matt Edmundson:read the show notes get all the links to transcripts and all that sort of stuff,
Matt Edmundson:head over to the website, ecommerce.
Matt Edmundson:podcast.
Matt Edmundson:net where you can also sign up for the weekly newsletter if you haven't done so
Matt Edmundson:already and all of this stuff just comes straight to your inbox automatically.
Matt Edmundson:It's a brilliant thing.
Matt Edmundson:So that's it from me.
Matt Edmundson:That's it from Leandro.
Matt Edmundson:Thank you so much for joining us.
Matt Edmundson:Have a fantastic week wherever you are in the world.
Matt Edmundson:I will see you next time.
Matt Edmundson:Bye for now.