Hi everyone, this week I am chatting to Alison Esson, Propositions Manager from AIG.

Alison is the added value services guru within the protection industry, leading much of the developments that have happened in this area. Added value services are the extras that help policyholders and their immediate family, throughout their policy. It's not just about the claim anymore!

Alison is talking about her journey working at Bright Grey and now being a part of AIG, shouting the benefits of these long-term support services.

The 3 key takeaways:

1. The reasons why insurers offer support services to clients.
2. How things like remote 24/7 GP appointments, second medical opinions services, nutrition and fitness advice, have been so essential during the coronavirus pandemic.
3. Stats and clear examples of how these value added services can be life changing for policyholders and their children.

Next week I will be chatting with Paul Moore from Winstons Wish, a childhood bereavement charity. We are going to be talking about their services and how it's so important to make sure that children are properly supported, when they experience a significant loss.