Matt Bennett of Ritten.io spends much of his day thinking about mental health. He comes onto the show to pose some questions about how to optimize it while working in customer success.
Timestamps:
00:00:00 - Managing the noise and easing the mental load
00:01:40 - Challenges of customer success in a growing company
00:03:00 - Scaling the organization
00:04:17 - Communication challenges in remote work
00:05:41 - Managing urgency versus value
00:07:22 - Auditing your signals and staying focused
00:08:54 - The dreaded Slack notification
00:10:20 - Narrowing the aperture
00:11:39 - Finding balance and giving yourself grace
00:13:10 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Matt Bennett:
Matt's LinkedIn: https://www.linkedin.com/in/mh-bennett/
Mentioned in this episode:
The Segment
LTV Shop
Matik
SundaySky
