Shownotes
747: 3 Keys to Maximizing Collections – Ariel Juday
Take a handful of money and put it in the trash. Every time you don't collect, that's exactly what you're doing. If you want to keep more of what you earn, don't miss this episode! Kirk Behrendt brings back Ariel Juday, one of ACT’s amazing coaches, to share three keys that will raise your team’s confidence when collecting from your patients. To start collecting what you're worth, listen to Episode 747 of The Best Practices Show!
Learn More About Ariel:
More Helpful Links for a Better Practice & a Better Life:
Episode Resources:
Main Takeaways:
- Set a clearly defined financial policy.
- Have a clearly defined billing process.
- Align with your team on what collection means.
- Understand the barriers your admin team faces.
- Have countermeasures in place for difficult patients.
- Train and develop your team’s communication skills.
- Take time to practice collection techniques with your team.
- Get rid of your limiting beliefs about patients who can't pay.
- You should be collecting 100% or more. It’s what you deserve.
Snippets:
0:00 Introduction.
2:08 Why maximizing collections is important.
3:58 Have a clearly defined financial policy.
8:22 Have a clearly defined billing process.
10:13 Your admin team are the gatekeepers.
11:25 Friends don't owe friends money.
13:14 Train your team on communication techniques.
14:26 Take time to train and develop team members.
17:16 Know your blind spots to overcome them.
19:41 Final takeaways.
20:34 What should your net collections percentage be?
Ariel Juday Bio:
Ariel has a master’s in healthcare administration and several years of dental experience in all aspects of the administrative roles within the dental office. Her passion is to work with dental teams to empower team members to realize their full potential in order to better serve patients, improve office systems to ensure a well-functioning team/office, and to help everyone have fun in the process!
