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What customers want
Episode 24912th June 2023 • Irresistible Communication • Dr. Michael Gerharz
00:00:00 00:02:36

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What separates products that succeed from those who fail. Here’s one big reason for it … 

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Transcripts

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Many failed products are built on what the makers think people should want.

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Successful products on the other hand.

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Deliver on what people actually want or need, if not, both.

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The virtual reality products from Mark Zuckerberg’s Meta are built around

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what they think people should want.

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An artificial metaverse that looks kind of childish and then enables

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experiences that no one has asked for.

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They try to conquer the world by creating something entirely new.

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In the hopes that people would want that.

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Last week Apple has unveiled their take on headsets.

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They chose not to create something entirely new.

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They built a, well, arguably better way to experience the

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things that people already know.

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At the core – and first and foremost – their headset is a way

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superior display compared to any other display that we used before.

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On that display, we can do the things that we already do, like browsing the

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web, watching movies, enjoying family photos, or collaborating with colleagues.

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Most of these things seem to work better than on traditional displays.

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Movies will be more immersive, screens for our work will feel bigger.

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So instead of creating something entirely new, Apple's Vision Pro looks

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like it is about doing the things that we already love to do with the apps

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we already love to do, only better.

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And that's a deliberate choice by them because it's literally their pitch.

Here's their tagline:

you can do the things you love in

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ways never before possible.

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Apple doesn't make customers want something entirely new.

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It tries to sell customers on a better way to get what they already want.

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