Ali Cudby loves retention. So much so, she wrote a dang book on it. Ali joins LTV off the clock to chat about that love + a bunch of other CS things.

Who is Ali Cudby?

• LinkedIn
• Alignmint for Growth
• CXology
  • Interested in CXology? Use coupon code “DILLON” at checkout to get a month free!
• Book - Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty

Links:

• Gain Grow Retain: Make Customer Retention a No-Brainer (22:10)
• Markus Rentsch: Why customer success managers should own renewals, expansions, and upsells (29:02)
• Parative: 36 Experts Rank the Top Customer Retention Strategies for 2023

About this podcast:

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This podcast is written, produced, and edited by Dillon Young.  You can find him on LinkedIn.

Please direct all inquiries to dillon@lifetimevaluepodcast.com.

Find us on Instagram and TikTok at @lifetimevaluepodcast.

Mentioned in this episode:

SundaySky

Matik