The pain and uncertainty of the impact of the coronavirus on small business owners is shocking and likely to be substantial. The impact varies by type of business, with these three categories most affected: personal service, hospitality and retail. There will be a new normal, where people learn to do business in different ways. We talk to Lisa Caesar, COO of Nō Studios and Antoi Johns, owner of Transcending Spa & Salon about how they had to reevaluate their services and business models to survive the Safer at Home order. Just like a number of small businesses, they have discovered just how creative they could be and have taken advantage of the new opportunities and services that they can offer. This is The 411 Live. Real People. Real Talk.