Join Elzie and Angela Black, the revered Customer Queen, as they unravel the art of turning customer service lemons into loyalty lemonade. Discover how a small desk mishap with Amazon blossoms into a masterclass on maintaining grace under pressure.
Angela's candid tales from the frontline of sales—complete with hang-ups and tears—will equip you with the emotional armor necessary to conquer customer service battles. Meanwhile, Elzie underlines the importance of gratitude, and the pursuit of entrepreneurial dreams.
This is not just about keeping customers but it's a deeper dive into why "all money is not good money" and how to respect your business boundaries. Eager for the blueprint to customer recovery and professional poise? Tune in for insight that balances humanity and business, with a sprinkle of tough love.
Episode Highlights:
09:11 - I surround myself with people who are doing really well in business and I learned from them. That's what I didn't do and the mistake that I made the first two times was I didn't surround myself with a community of people that were supportive and understood what it's like to be an entrepreneur. I didn't get the help that I needed. I didn't invest in myself, and now I do.
17:54 - Things that you can delegate to people, delegate. And I know people have tight budgets. That's why I say hire your teenage kids, if you have kids that you can hire, but also look into hiring a VA. There are a lot of VAs that are overseas that you could hire to do some of these personal touches for you, even if it's send an email directly to a person and not a mass email.
23:58 - It makes it easier for me to help a larger amount of people because I see there are so many people who have just not even thought about their customer experience, and you're also going to find out how to build your customer journey from the very beginning, where they find out about your business to the time they purchase from you and beyond. That whole customer journey, I'm going to teach you how to build it out and how to plan it.
Ready To Go Deeper?
If today’s episode resonated, don’t just move on to the next one. The next step isn’t more content. It’s context, clarity, and formation.
That’s why I created the Journey Feed.
Inside the Journey Feed, you’ll find:
- Mentorship Notes: Honest reflections, Elzisms, and faith-driven insight to help you align your life and leadership.
- Behind-the-Scenes Perspective: The thinking, lessons, and real-time discernment shaping the Journey to Mastery.
- Weekly Focus & Reflection Prompts: Simple tools to help you slow down, get clear, and lead with intention.
- Early Invitations: First access to gatherings, workshops, and live experiences.
If you want to grow God’s way, this is where the journey continues. 👉 Join the Journey Feed (free)
Want To Go Deeper on Self-Mastery?
If you’re ready to work from the inside out, Flame Starter: The Art of Self-Mastery lays the foundation for everything we talk about here. It’s about learning to live and lead In Purpose. On Purpose.™ 👉 Learn more
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Journey to Mastery is an independent podcast created to serve faith-driven entrepreneurs.
If this show has helped you grow, your support helps us continue building tools, spaces, and conversations rooted in faith, clarity, and purpose. 👉 Support the mission
Journey to Mastery is produced by EF3 Studios.
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