How Kettle & Fire’s retention team reduces churn
Episode 78th March 2022 • Hit Subscribe | The subscription ecommerce podcast by Recharge • Recharge
00:00:00 00:20:00

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On this episode of Hit Subscribe we’re chatting with Niccolò Gloazzo, Director of Ecommerce at Kettle & Fire. Kettle & Fire sell bone broths and soups that are convenient, delicious, and nutritious with benefits to digestion and gut health, joint mobility, and more. 

We chat with Niccolò about Kettle & Fire’s designated customer retention team and the steps they’ve taken to prioritize subscriptions, reduce churn, and reward long term subscribers. We also talk about the benefits of personalizing content for customers and building brand awareness through social media.


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