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2023-05-04. Milton Snavely
Episode 404th May 2023 • Reqless: Software in the Age of AI • Aboard
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In this episode of Ziade and Ford sponsored by Aboard - Paul delves deep into his childhood in Milton Snavely's boarding school. His unstable childhood reset his brain, and instilled more empathy. Both Rich and Paul had unstable childhoods, still people find it hard to see past their successes.

Transcripts

Rich Ziade:

I first discovered Paul Ford as a writer in the year 2000 actually.

Paul Ford:

Yikes.

Rich Ziade:

Yeah.

Rich Ziade:

Uh, really enjoyed the writing.

Rich Ziade:

I, I viewed you as like a futurist.

Paul Ford:

Hmm.

Paul Ford:

Okay.

Paul Ford:

That's fair.

Paul Ford:

I was interested in like what's gonna happen with technology back

Rich Ziade:

Yeah.

Rich Ziade:

And it was, it was the Google Robot article that sort

Rich Ziade:

of kicked it off and then

Paul Ford:

let's be clear, I was 24.

Rich Ziade:

He was 24.

Rich Ziade:

But you And there weren't a ton of writers on the internet yet.

Paul Ford:

No.

Rich Ziade:

And I thought you were fascinating.

Rich Ziade:

And then, you know, you'd, you'd sort of drift into view.

Rich Ziade:

Cause I was an RSS freak.

Rich Ziade:

I would follow feeds.

Rich Ziade:

Uh, and then years later we met through a, through a mutual friend.

Rich Ziade:

And what often comes to mind is like, wow, this guy must have.

Rich Ziade:

Strolled around Princeton and thought big thoughts.

Paul Ford:

Yeah, that's a stretch.

Paul Ford:

So, um, folks split when I was 12.

Paul Ford:

Dad kind of vanished for a while and I ended up a coup, and it's like a couple

Paul Ford:

years fast forward at his school for poor kids called the Milton Hershey School.

Rich Ziade:

Okay, so you're 12 now?

Paul Ford:

Well, no, now I'm actually like 14, 15.

Paul Ford:

Alright,

Rich Ziade:

so we're, we're moving ahead

Paul Ford:

nothing.

Paul Ford:

Chaos never comes in a nice sequence, right?

Paul Ford:

Like it's just a couple years of

Rich Ziade:

right, so you're 14, you're at the Milton Hershey School.

Rich Ziade:

What is the Milton Hershey

Paul Ford:

So, uh, the.

Paul Ford:

Her, so Milton Snavely Hershey was the founder of, uh, what now is called

Paul Ford:

Herko, the Hershey Chocolate Company.

Paul Ford:

Okay.

Paul Ford:

Okay.

Paul Ford:

And you started that in, around, I think it was around 1910 in

Paul Ford:

Hershey, Hershey, Pennsylvania.

Paul Ford:

I wasn't, it wasn't called Hershey, Pennsylvania at that point.

Paul Ford:

It was Dairy Township.

Paul Ford:

And, uh, he got a, you know, he got a lot of milk, got a lot of cocoa,

Paul Ford:

um, got married and, and you know, like built a whole like in it.

Paul Ford:

Empire like this

Rich Ziade:

a chocolate empire.

Paul Ford:

an absolute beast of a company, but his.

Rich Ziade:

wife, who

Paul Ford:

who he loved very much.

Paul Ford:

Mm-hmm.

Paul Ford:

Could not conceive,

Rich Ziade:

They couldn't have kids.

Rich Ziade:

No.

Rich Ziade:

Okay.

Paul Ford:

So they started an orphanage.

Paul Ford:

They're like, well, you know, here we are.

Paul Ford:

We're very fortunate.

Paul Ford:

We

Rich Ziade:

help some people.

Paul Ford:

we have, you know, at that point, a hundred thousand

Paul Ford:

dollars or, you know, whatever.

Paul Ford:

Like a

Rich Ziade:

whatever a billion is

Paul Ford:

Exactly.

Paul Ford:

It was like a couple million.

Paul Ford:

And, uh, they're like, all, well, well, they got a farmhouse together

Paul Ford:

and they, they put some kids in it.

Paul Ford:

And it was, um, orphans.

Paul Ford:

It was all orphans to start.

Paul Ford:

Okay.

Paul Ford:

And so, uh, so that kept growing over time.

Paul Ford:

And, and actually what is tricky, I think to understand what's very

Paul Ford:

interesting as a model of corporate governance, the school is, okay.

Paul Ford:

So Herko, you've, you've had a Hershey chocolate party, you don't like them.

Paul Ford:

Go ahead.

Paul Ford:

Talk about that.

Paul Ford:

Get that out.

Rich Ziade:

It's a bad

Paul Ford:

Yeah.

Paul Ford:

You don't like chocolate, you don't like,

Rich Ziade:

but they're also m and ms.

Rich Ziade:

And I like a, I like a,

Paul Ford:

no, that's Mars.

Paul Ford:

You don't like mass consumer chocolate in general?

Rich Ziade:

I like the pretzel m and ms at like two in the morning after too

Paul Ford:

No, it's not a Hershey product.

Paul Ford:

The, um, but Reese's is a Hershey product.

Rich Ziade:

Okay.

Rich Ziade:

I like Reese's pieces.

Rich Ziade:

Mm-hmm.

Paul Ford:

There you go.

Paul Ford:

Anyway, so.

Paul Ford:

Okay.

Rich Ziade:

built an empire,

Paul Ford:

and just American love.

Paul Ford:

American's lovingness to shove, shove sugar in their mouths.

Rich Ziade:

Totally

Paul Ford:

makes sense.

Paul Ford:

One of the great industrial can have children, and so he starts

Paul Ford:

the orphanage and here we are.

Paul Ford:

And so like now he gives the whole company to a trust, right.

Paul Ford:

That runs the, uh, that, that the school kind of operates.

Paul Ford:

The trust exists to keep the school funded.

Rich Ziade:

Right.

Rich Ziade:

And so it's, it's worth noting, like it is hard coded into the charter,

Rich Ziade:

essentially the guidelines of the trust that this school must be funded forever.

Paul Ford:

yeah.

Paul Ford:

So the size of the trust rich is about 4.5 billion to 17.4 billion.

Paul Ford:

That's what the web says, but let's just assume like an

Paul Ford:

unbelievable amount of money.

Paul Ford:

And it's, it's similar to the endowments, like it's smaller than

Paul Ford:

the endowments of Yale and Harvard, but similar to those of like Texas

Paul Ford:

a and m University, and it's for.

Paul Ford:

You know, one to 2000 depending on how the, how they're, how

Paul Ford:

they're doing it these days.

Paul Ford:

I, I'm not in super close contact with the school.

Paul Ford:

I don't keep close tabs on it.

Paul Ford:

Uh, it's, it's one to 2000, what they call social orphans.

Rich Ziade:

Okay, so you don't necessarily, the criteria isn't a

Rich Ziade:

hard criteria of not having parents.

Rich Ziade:

Some

Paul Ford:

kids, some kids were orphans when I went to the school.

Paul Ford:

Um, but many, many were.

Paul Ford:

Not many.

Paul Ford:

I had one parent, I had both my parents living, but we were really

Paul Ford:

broke and there was just kind of no money and no stability.

Paul Ford:

So they're like, all right, well you're, you're a good candidate for this.

Paul Ford:

You're bright.

Paul Ford:

Come on

Rich Ziade:

Was there, was there like testing criteria to make

Rich Ziade:

sure you were bright enough to go

Paul Ford:

No, they basically, they wanted you to be about

Paul Ford:

average, like average or above.

Paul Ford:

Essentially.

Paul Ford:

They, they didn't want to be a place, it's not a place for special

Rich Ziade:

kids.

Rich Ziade:

Yeah, yeah, yeah.

Rich Ziade:

Or special needs.

Rich Ziade:

Yeah.

Rich Ziade:

Okay.

Paul Ford:

There wasn't an intelligence cap.

Paul Ford:

Let's be mindful.

Rich Ziade:

Yeah,

Paul Ford:

But, but anyway, it's a strange experience and I, I went to some of those,

Paul Ford:

some kids go there as early as four.

Rich Ziade:

Okay.

Paul Ford:

it really functions as like an orphanage and de facto family.

Paul Ford:

There were kids in,

Rich Ziade:

okay, so to be clear, this isn't a school you're living there.

Paul Ford:

Yeah, it's a, it's a, it's a boarding school.

Paul Ford:

There are, there are no day students.

Paul Ford:

You live there.

Paul Ford:

They give you clothing, uh, they give you money for college.

Paul Ford:

After you leave you, you have, you live in a house with other

Paul Ford:

kids and the house parent,

Rich Ziade:

Yeah.

Paul Ford:

uh, there's a, there's a set of house parents, married

Paul Ford:

couple who keep an eye on you and then you go to the school every day.

Rich Ziade:

Okay.

Rich Ziade:

And

Paul Ford:

you stay there often through the summer.

Rich Ziade:

Okay, so you were living there, you were you, I mean,

Rich Ziade:

this is, was this awful for you?

Paul Ford:

It was a very confusing time.

Paul Ford:

Like you're 14, 15 and suddenly you're gonna pick up and go to this weird pseudo

Paul Ford:

orphanage in the middle of Pennsylvania.

Paul Ford:

Nobody's there for good reasons.

Paul Ford:

Like nobody?

Paul Ford:

No, no.

Paul Ford:

Family is just like, well, this, you know, great news.

Paul Ford:

It didn't work out.

Rich Ziade:

Is it only for Pennsylvania

Paul Ford:

No, no, it's for people from all over.

Paul Ford:

But it definitely is a con, like there are a lot of tough kids from Philly

Paul Ford:

and a lot of poor kids from farms.

Rich Ziade:

it.

Rich Ziade:

Okay.

Paul Ford:

Looking back

Rich Ziade:

now, what did you learn?

Paul Ford:

Like,

Rich Ziade:

Looking back, would you say There's no way I would be where I am today

Rich Ziade:

had I not gone to the Hershey school?

Paul Ford:

It definitely was a full brain reset because I was in this, so before

Paul Ford:

I went there, I was in this kind of typical American suburban community and

Rich Ziade:

indistinguishable from a thousand

Paul Ford:

Yeah, a little older, a little, you know, like Pennsylvania

Paul Ford:

has been around for a while and there was culture and there was a

Paul Ford:

university nearby and my dad taught.

Paul Ford:

So before all that fell apart, I definitely had a, like I grew

Paul Ford:

up in a house full of books and things like that, right?

Paul Ford:

So, so I definitely had a life where I had access to intellectual things.

Paul Ford:

I got to go to the, you know, library and use the computer.

Paul Ford:

But then I'm in an environment in which my peers and my fellow students are

Paul Ford:

from really messed up environments.

Paul Ford:

Um, kids whose parents had, uh, one, you know, like, like murder was not unusual

Paul Ford:

as a reason that a parent had passed away.

Paul Ford:

Like

Rich Ziade:

and for you, you're a very empathetic person.

Rich Ziade:

You're, you're definitely someone that, like, do you think that was shaped then

Paul Ford:

I see where you No, I see where you're going with that.

Paul Ford:

Now the funny thing is when you put people together who've been through a mess

Rich Ziade:

Yeah.

Paul Ford:

They don't wanna talk about the mess.

Rich Ziade:

No, they don't.

Paul Ford:

They wanna, um, you

Rich Ziade:

move on.

Paul Ford:

Yeah.

Paul Ford:

They want to like throw football.

Paul Ford:

Yeah.

Paul Ford:

And, and, and that's, so that, which is, that's one thing, it's,

Paul Ford:

it's actually sometimes a little tricky for me in today's very modern

Paul Ford:

psychotherapy and trauma driven discourse

Rich Ziade:

Mm-hmm.

Paul Ford:

because a lot of people who have been through it,

Paul Ford:

Just kind of want to move on.

Paul Ford:

And I feel that we have a discussion in our culture where like, you can't move on.

Paul Ford:

Yeah.

Rich Ziade:

Yeah,

Paul Ford:

You can't.

Paul Ford:

Yeah.

Paul Ford:

And, and I, I worry about that actually.

Paul Ford:

I don't, I like, I get it.

Paul Ford:

I get that people need to process their stuff.

Paul Ford:

I spent time on that myself.

Paul Ford:

But another time, like the goal should be to move on, not to

Paul Ford:

continually revisit the trauma.

Paul Ford:

And sometimes that gets lost anyway, regardless.

Paul Ford:

You know what it actually taught me.

Paul Ford:

So here I am.

Paul Ford:

Okay.

Paul Ford:

And I, I'm, I'm aligning a lot of stuff that was going on in the world

Paul Ford:

around me at the time, but like I'm parachuted into this environment.

Paul Ford:

Um, and uh, there was a whole, so there were a few things.

Paul Ford:

First of all, there was a whole culture and set of norms that I had

Paul Ford:

to learn really quickly cuz I was a later student saying people have

Paul Ford:

been there since they were four.

Rich Ziade:

Mm-hmm.

Paul Ford:

And suddenly there's,

Rich Ziade:

up.

Paul Ford:

I have house parents.

Paul Ford:

There are rules.

Paul Ford:

There's, you know, when you get punished, you have to do dishes.

Paul Ford:

You do dishes for 15 kids, like you're, you, some people have breakfast duty.

Paul Ford:

I'm cleaning houses.

Paul Ford:

I'm cleaning toilets with a to toothbrush.

Paul Ford:

I'm waking up at 5:00 AM you know, and there's, there's stuff like that.

Paul Ford:

Um, it's a very athletic jockey.

Paul Ford:

Christian culture.

Paul Ford:

I'm going to church, uh, I'm going to like, I'm going to chapel.

Paul Ford:

I'm, you know, playing trombone in the band.

Paul Ford:

Like there's just like a whole world I'm

Rich Ziade:

Yeah.

Paul Ford:

Okay.

Paul Ford:

And so, so

Rich Ziade:

they taught you some work ethic.

Rich Ziade:

Yeah.

Paul Ford:

Yeah.

Paul Ford:

No, no, no.

Paul Ford:

My, my brother was in the Navy at the time, and at graduation he was like, boy,

Paul Ford:

this reminds me of the military, right?

Paul Ford:

Like, it's just very like, service oriented, religious, et cetera.

Paul Ford:

Okay.

Paul Ford:

The, but the real thing that I think I learned, the thing that I go back to

Paul Ford:

the most often from that experience, and I don't think about it, I don't

Paul Ford:

think about high school as much is, you know, you, you, you get older,

Paul Ford:

was that I was parachuted into a vast and complicated bureaucracy.

Rich Ziade:

Mm-hmm.

Paul Ford:

And the bureaucracy had a lot of money and resources and

Paul Ford:

there was a lot swimming around.

Paul Ford:

And as a high school student, I remember like.

Paul Ford:

Where am I in this?

Paul Ford:

And this place had unbelievable resources.

Paul Ford:

I'll give you an example.

Paul Ford:

There's 90 student homes.

Paul Ford:

Each one has like 14 kids.

Paul Ford:

And think about how schools usually operate.

Paul Ford:

And one day they went, you know, these, every student home should

Paul Ford:

have at least one computer.

Paul Ford:

And like a month later, a Mac lc shows up.

Paul Ford:

And

Rich Ziade:

So it's just infinite resources

Paul Ford:

a hundred of them.

Paul Ford:

One for every classroom.

Paul Ford:

And you know, that would be like a five year thing in public school.

Rich Ziade:

Yeah.

Paul Ford:

And here it was like, well, if we should do it, we should do

Rich Ziade:

And they do it and, and so, so it sounds like you

Rich Ziade:

really were very fortunate.

Paul Ford:

I'm incredibly fortunate throughout my entire life.

Paul Ford:

It was just a tough time.

Paul Ford:

And the, the school, the school itself was tough.

Paul Ford:

I remember afterwards, I remember there was another, I was, you know,

Paul Ford:

one of the, Smart, sensitive types in the school and it wasn't a place

Paul Ford:

that celebrated smart, sensitive

Rich Ziade:

Sure, sure,

Paul Ford:

fine.

Paul Ford:

I'm sure everybody, you know, if any Milt is listening to this, they're

Paul Ford:

gonna go like, Hey, fricking was so, um, a lot of fist fights, a lot

Paul Ford:

of that stuff like, a lot of like

Rich Ziade:

there's, there's a lot of kids working through stuff.

Paul Ford:

it's violent and it was a violent place.

Paul Ford:

Now I understand more, I have more empathy than I did after I graduated

Paul Ford:

for what that was all about.

Paul Ford:

But at the same time, you have vulnerable kids who end up in vulnerable

Paul Ford:

situations and the the instinct.

Paul Ford:

Of the culture and of that part of the world and of the school was to punish and

Paul Ford:

get them out of the system rather than address the challenges or, or avoid them.

Paul Ford:

They never, there was a, it, it wasn't always like focused on, on

Paul Ford:

managing, on diminishing harm and so, so it was all the regular stuff

Paul Ford:

and all the regular drama of the era.

Paul Ford:

So, but look.

Paul Ford:

Here's the thing.

Paul Ford:

I, for, for a while, I wore that as a badge.

Paul Ford:

I'm like, I was poor.

Paul Ford:

Right?

Paul Ford:

I was like, and it was kind of nice to be able to, to be a little

Paul Ford:

difficult about it in a room to be like, yeah, well I went to a school

Paul Ford:

for, you know, people would be talking about their high school experiences.

Paul Ford:

And I'd be like, well, I went to a school for poor kids.

Rich Ziade:

Yeah, yeah, yeah.

Rich Ziade:

Made you special.

Paul Ford:

And then I, as, as things got, uh, different in my life, I

Paul Ford:

just had to stop talking about it.

Paul Ford:

And I'll tell you why.

Paul Ford:

I was proud of it.

Paul Ford:

Proud of who I am.

Paul Ford:

Proud of where I came from, but no one could understand it.

Rich Ziade:

What do you mean?

Paul Ford:

You just can't, you know, when you spend a lot of time with upper middle

Paul Ford:

class people building a career Yeah.

Paul Ford:

And you try to talk to them about what you came from and where you believe

Rich Ziade:

Yeah.

Paul Ford:

They see exactly what is in front of them and they don't believe

Paul Ford:

that you came from anything else.

Paul Ford:

Interesting.

Paul Ford:

They don't believe you.

Rich Ziade:

Well, it's, it's, it's really hard to process.

Rich Ziade:

Yeah.

Rich Ziade:

It's really, really hard to process.

Paul Ford:

Yeah.

Paul Ford:

People see me as just like a, a tall, white business guy who also is a writer.

Paul Ford:

That's weird.

Paul Ford:

Well,

Rich Ziade:

you are those things.

Paul Ford:

I am.

Paul Ford:

I am.

Paul Ford:

And, and you know, I used to try to narrate and explain to people that my

Paul Ford:

background gave me a different context, maybe some different sympathy and empathy.

Paul Ford:

I don't, I can't anymore.

Paul Ford:

I just can't, I can't, I don't try.

Paul Ford:

And then people come to me and they're like, well, you want to invest in this?

Paul Ford:

And I'm like, all right.

Paul Ford:

This is the conversation you want to have with me.

Paul Ford:

Fine.

Rich Ziade:

Yeah.

Rich Ziade:

Um, I, I think you're touch, I mean, you zoomed out and

Rich Ziade:

you're touching on something.

Rich Ziade:

Uh, you know, I think pretty universal, which is people, people's interactions

Rich Ziade:

with others are very much colored by themselves in their own lives, right?

Paul Ford:

And American business is an upper middle class enterprise.

Rich Ziade:

I mean, it, it is and, and,

Paul Ford:

Like leadership is like when you go, your average leader went

Paul Ford:

to a pretty good college, had stable

Rich Ziade:

for sure.

Rich Ziade:

Well it's cuz it's safer to hire those,

Paul Ford:

Not your average employee.

Paul Ford:

Your average employee probably come like the middle class in

Paul Ford:

America is way more inclusive.

Paul Ford:

But once you go up one notch, oh my goodness.

Paul Ford:

It's a lot of men named Jeff and James.

Rich Ziade:

it's funny because.

Rich Ziade:

Some of the best people I've ever worked with were big gambles for me.

Rich Ziade:

Like one of the best engineers I ever worked with had no college degree.

Rich Ziade:

One of the best designers slash engineer unicorns literally lived

Rich Ziade:

in the middle of the country and he is like, I'll drive over.

Rich Ziade:

I think you guys are cool, but I don't have anywhere to stay

Rich Ziade:

and I would like front of money.

Paul Ford:

Mm-hmm.

Rich Ziade:

now he's managing 20 people.

Rich Ziade:

I think what you're highlighting and, and I have a similar experience.

Rich Ziade:

I didn't go to like fancy schools and I had my own kind of version of instability.

Paul Ford:

talked about it.

Paul Ford:

I mean, you're, you, you are an immigrant who left a war zone at age

Rich Ziade:

Yeah.

Rich Ziade:

And so

Paul Ford:

no money.

Paul Ford:

So start there and then here we

Rich Ziade:

but echoing what you are saying here,

Paul Ford:

here,

Rich Ziade:

no one wants to watch your autobiography movie directed by,

Paul Ford:

I'll tell you, it's a funny thing.

Paul Ford:

They actually, they don't like the, you'd think that America would

Paul Ford:

celebrate a little, like your story in particular, like self-made American

Rich Ziade:

American

Paul Ford:

and every

Rich Ziade:

the, I mean, Horatio Alger or whatever his

Paul Ford:

It's deeply out of fashion right now, so that's one

Rich Ziade:

Is that true?

Rich Ziade:

Yeah,

Paul Ford:

yeah.

Paul Ford:

Oh yeah.

Paul Ford:

You're only supposed to be, we like our, we, we want our rich people

Paul Ford:

to be anti-capitalist in 2023.

Paul Ford:

But hold on.

Paul Ford:

I'm going to take what you said and take it a little bit further.

Paul Ford:

So here is a, I, I mentored a guy for a long time.

Paul Ford:

I still mentor him, but he doesn't need me as much anymore.

Paul Ford:

He succeeded.

Paul Ford:

The mentorship worked really well When we started working together,

Paul Ford:

he was a little all over the place.

Paul Ford:

And he ended, uh, he's in engineering and he very ambitious, really smart.

Paul Ford:

I really respect this person.

Paul Ford:

I learned a lot from working with him, and he ended up inside of a giant company

Paul Ford:

and I actually think Giant company was the right place to go because Giant company

Paul Ford:

has already worked through all of its drama about different kinds of people.

Paul Ford:

They have, they're overt about their goals, they're overt

Paul Ford:

about bringing people in.

Paul Ford:

They're overt about career paths and journeys.

Rich Ziade:

they want to do it, they

Paul Ford:

They wanna do it and they have the resources to do it, and they

Paul Ford:

have the resources to invest in you and.

Paul Ford:

If you want to get into this world, going to the biggest possible platform

Paul Ford:

as soon as possible is, is where you'll have the most opportunity for

Paul Ford:

growth and to figure out where you sit.

Rich Ziade:

I think that's probably true.

Rich Ziade:

I think the other part is it's harder, but you just gotta have a lot of conversations

Rich Ziade:

because you gotta find that advocate.

Rich Ziade:

Mm-hmm.

Rich Ziade:

You need that advocate to be like, okay, I, it's like the agent

Rich Ziade:

who like finds the up and coming Broadway star or off-Broadway star.

Rich Ziade:

I was like, gonna make a bet on you.

Rich Ziade:

Um, and that just takes a lot more conversation.

Rich Ziade:

It's not that clear cut.

Paul Ford:

and I'm gonna

Rich Ziade:

just applying for the job.

Paul Ford:

I'm gonna say a brutal thing related to me going to this school.

Paul Ford:

You being, um, you growing up broken, uncertain circumstances.

Paul Ford:

Uh, you don't get any credit for it.

Paul Ford:

You think you would, you think that the world would be like, wow, you've

Paul Ford:

actually worked a little harder than other people to figure stuff out for yourself.

Paul Ford:

Uh, they don't.

Paul Ford:

They just go, what can you do for me?

Paul Ford:

Yeah.

Paul Ford:

So you, you think that your narrative is gonna help you out, but it, it's,

Paul Ford:

you just gotta get in there and, and make contacts and figure out how you're

Paul Ford:

gonna be helpful if you wanna succeed.

Paul Ford:

All right, Richard, this was an uplifting one.

Paul Ford:

Let's, uh,

Rich Ziade:

Uh, this podcast is sponsored by a board, which

Rich Ziade:

you can visit@aboard.com.

Rich Ziade:

We're inviting beta users in very, very soon.

Paul Ford:

soon.

Paul Ford:

Mm-hmm.

Rich Ziade:

sign up.

Rich Ziade:

Um, it's a really cool tool, uh, and you'll learn more about, more

Rich Ziade:

about it in the next in days.

Rich Ziade:

Now, uh, we have

Paul Ford:

have to do a podcast episode describing it.

Paul Ford:

Absolutely.

Paul Ford:

All right, well, uh, hello.

Paul Ford:

It's the audi ford.com, at the Audi Ford on Twitter.

Paul Ford:

We'd love to hear from you and we'll talk to you soon.

Rich Ziade:

take care.

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