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Episode 32: Ski Resort - 1 vs 5 Star Reviews
Episode 3212th January 2022 • Review That Review with Chelsey Donn & Trey Gerrald • The Review Queens
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The Queens compare 1 Star and 5 Star TripAdvisor reviews for a Ski Resort in Vail in this week's Special Edition VERSUS Episode! Hop on your ski lift and get ready for a head-to-head après-ski smackdown event! Trey journeys into Closet wars, Chelsey is a Marm when it comes to gum, Linda likes it hot NOT warm, and take a picture, it'll last longer!

"Don't grab the rocks at the bottom of the pool!"

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(02:54) Lodge a Complaint!

(08:38) 5 Star Review for Antlers

(24:59) Birdie Offer

(25:59) Meryl-Go-Round

(31:00) 1 Star Review for Antlers

(48:30) There's A Reply!

(55:24) My Royal Highness

MARM!

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@TheReviewQueens | @ChelseyBD | @TreyGerrald 


---

Review That Review is an independent podcast.  Executive Produced by Trey Gerrald and Chelsey Donn with editing and sound design by Trey Gerrald.  Cover art designed by LogoVora, voiceover talents by Eva Kaminsky, and our theme song was written by Joe Kinosian and sung by Natalie Weiss.

Transcripts

VOICEOVER:

[Theme Song]

VOICEOVER:

. CHELSEY DONN: Hello!

TREY GERRALD:

Hello.

TREY GERRALD:

Welcome to Review That Review the podcast dedicated to reviewing

CHELSEY DONN:

Reviews!

CHELSEY DONN:

We're just like Siskel and Ebert only instead of reviewing cinematic masterpieces,

TREY GERRALD:

That's Chelsey Donn

CHELSEY DONN:

and that's Trey Gerrald

TREY GERRALD:

and together we are

VOICEOVER:

The Review Queens.

TREY GERRALD:

And if you want to support the show while getting bonus and exclusive content,

TREY GERRALD:

Oh, I ran out of breath on that sentence, visit our Patreon Page

TREY GERRALD:

Hey Chelsey girl, how has your week been going?

CHELSEY DONN:

My week's been going pretty well.

CHELSEY DONN:

You know, things have an amping up this week.

CHELSEY DONN:

I had been meaning to catch up on Curb Your Enthusiasm, which I hadn't done.

CHELSEY DONN:

I've been enjoying that very much.

CHELSEY DONN:

I I'm doing good this week.

CHELSEY DONN:

How about you, Trey?

CHELSEY DONN:

How are you doing?

TREY GERRALD:

It's funny.

TREY GERRALD:

You're talking about, I mean, I know that this is a re launch of, uh, Curb Your Enthusiasm

TREY GERRALD:

Cause it just ended.

TREY GERRALD:

I just, for the first time in my life, I started watching Veep.

CHELSEY DONN:

Oh, I haven't watched Veep either.

CHELSEY DONN:

Maybe I should get on the Veep train.

TREY GERRALD:

It's very funny.

TREY GERRALD:

I'm on episode four, like obviously it's very funny.

TREY GERRALD:

The world knows that, but I've been introducing a little bit of television back into my

TREY GERRALD:

And.

TREY GERRALD:

We're here and I'm excited for today's episode because we're going to be covering a place.

TREY GERRALD:

I've always yearned to go in my life, but I've never been.

CHELSEY DONN:

Yes!

CHELSEY DONN:

I'm so excited as well.

CHELSEY DONN:

And also, I just have to comment.

CHELSEY DONN:

I mean, not everybody is watching, but Trey, What a gorgeous hat you have.

CHELSEY DONN:

Can you describe it?

TREY GERRALD:

Thank you.

TREY GERRALD:

I did receive in the mail a gift with a note attached that said thank you for being such an

TREY GERRALD:

This is a white baseball hat that says Kvetcher on it.

TREY GERRALD:

I like to wear it when I'm running.

TREY GERRALD:

I've I've been running once since I've had this hat, I really feel like when people see

CHELSEY DONN:

Yeah!

CHELSEY DONN:

I think it's so cute.

CHELSEY DONN:

I love it.

CHELSEY DONN:

I have my black Kvetcher hat.

CHELSEY DONN:

I'll put it on for the After Show.

TREY GERRALD:

Oh, that's fun.

TREY GERRALD:

Okay.

CHELSEY DONN:

Great!

TREY GERRALD:

Well, should we get into some bad things?

CHELSEY DONN:

I think maybe we should.

TREY GERRALD:

Okay Chelsey.

TREY GERRALD:

I really need you to

VOICEOVER:

Lodge A Complaint.

CHELSEY DONN:

Yeah.

CHELSEY DONN:

Thanks.

CHELSEY DONN:

Trey.

CHELSEY DONN:

I want a Lodge, A Complaint today about like people who leave gum anywhere, like anywhere.

CHELSEY DONN:

That's not a trash can.

CHELSEY DONN:

Okay.

CHELSEY DONN:

Why are we doing this?

CHELSEY DONN:

I feel like the older I get the closer I become to like a schoolmarm because when I

CHELSEY DONN:

You know, like if you got caught with gum, you would get detention.

CHELSEY DONN:

Like it was a big deal.

CHELSEY DONN:

And as a kid.

CHELSEY DONN:

Yeah.

CHELSEY DONN:

And as a kid, I was always like, oh, that's so stupid.

CHELSEY DONN:

Just let me chew my gum.

CHELSEY DONN:

This is ridiculous.

CHELSEY DONN:

Why can't I chew gum?

CHELSEY DONN:

It's so dumb.

CHELSEY DONN:

But the reality is people are animals, Trey.

TREY GERRALD:

Yeah.

CHELSEY DONN:

They just leave gum anywhere.

CHELSEY DONN:

Any old were right there in the middle of the sidewalk.

CHELSEY DONN:

Why not?

CHELSEY DONN:

Seems like a good place to spit out my gum.

CHELSEY DONN:

Someone might step in it, you know, like me I've stepped in gum before.

CHELSEY DONN:

It's horrible.

TREY GERRALD:

Have you ever like stuck gum somewhere?

CHELSEY DONN:

I mean, I'm not just saying this so I come off as like some

TREY GERRALD:

I don't think I've either.

CHELSEY DONN:

In fact, I have this thing where I get like, I love gum, but then gum loses its

CHELSEY DONN:

Like I got to get, like, I can't think about anything until I get the gum out of my mouth.

CHELSEY DONN:

Like I gotta get the gum, but I won't, I won't, until I can find inappropriate receptacle.

CHELSEY DONN:

What is happening with this?

TREY GERRALD:

You also said the phrase marm.

CHELSEY DONN:

Schoolmarm I think...

TREY GERRALD:

yeah.

TREY GERRALD:

Where does that come from?

TREY GERRALD:

I've heard it, but what is a marm?

CHELSEY DONN:

I don't know.

CHELSEY DONN:

I just imagine it as like some like crotchety old lady who is like, you know, slapping

CHELSEY DONN:

I don't know.

CHELSEY DONN:

It's, can't be a good word.

CHELSEY DONN:

It's probably not 2022 appropriate, but you know what?

CHELSEY DONN:

I respect all the schoolmarms.

CHELSEY DONN:

Okay.

CHELSEY DONN:

Don't come at me.

TREY GERRALD:

It is very frustrating.

TREY GERRALD:

when you come across something that's sticky and stuck to something

TREY GERRALD:

So obviously gum being in places that's not in a receptacle.

CHELSEY DONN:

Tragic.

CHELSEY DONN:

I can't do it.

CHELSEY DONN:

What about you, Trey.

CHELSEY DONN:

Give us a complaint, lay it on us.

TREY GERRALD:

I want to Lodge A complaint against hangers getting caught amongst themselves.

TREY GERRALD:

Oh my, have you ever encountered that

TREY GERRALD:

- CHELSEY DONN: So many times

TREY GERRALD:

It's so frustrating.

TREY GERRALD:

You like, there's so many things about hangers that are very frustrating.

TREY GERRALD:

Like if you're trying to carry like 12 items on hangers, it like, well, it's like

TREY GERRALD:

And then you, like, it's like trying to angle the hanger.

TREY GERRALD:

It's like trying to untangle necklaces.

TREY GERRALD:

Like you can't find the, start, you don't know how to fix it.

TREY GERRALD:

Cause it's so frustrating.

TREY GERRALD:

I just want to grab that article of clothing and it's like, suddenly I'm in a war in

CHELSEY DONN:

No, never, especially not like in a war.

CHELSEY DONN:

That sounds terrible.

TREY GERRALD:

So that's my complaint.

TREY GERRALD:

Oy!

CHELSEY DONN:

Yeah.

CHELSEY DONN:

All right.

CHELSEY DONN:

Well that felt good to get all of that off our chest.

CHELSEY DONN:

Don't you think?

TREY GERRALD:

I feel much lighter and I feel like with this levity, I am ready to go head-to-head!

CHELSEY DONN:

Does that mean that it is another versus an episode this week?

CHELSEY DONN:

Oh my God, we got to do it.

CHELSEY DONN:

Let's do it.

TREY GERRALD:

This is our first versus episode of 2022!

CHELSEY DONN:

2022.

CHELSEY DONN:

Trey lets

VOICEOVER:

Assess That Kvetch!

TREY GERRALD:

Yes.

TREY GERRALD:

Today is another vs episode!

TREY GERRALD:

Today, Chelsey and I are both going to cover a one-star and a five-star review on the same topic.

TREY GERRALD:

Today's topic, a ski resort in Vail

CHELSEY DONN:

That's right for this versus episode, Trey selected the

CHELSEY DONN:

So to determine who goes first, we got to flip that quarter, Trey.

CHELSEY DONN:

All right.

TREY GERRALD:

You want to call it?

CHELSEY DONN:

Heads.

TREY GERRALD:

It is heads!

CHELSEY DONN:

Oh, thank goodness.

CHELSEY DONN:

I hadn't been getting it right in a while.

CHELSEY DONN:

I started to doubt myself.

CHELSEY DONN:

Okay.

CHELSEY DONN:

So, I'm going first!

TREY GERRALD:

All right.

TREY GERRALD:

So let me tell everyone about what our topic is today.

TREY GERRALD:

We are covering a ski resort called Antlers At Vail.

TREY GERRALD:

Antlers At Vail is the number three out of 52 for specialty lodging in Vail on TripAdvisor and

TREY GERRALD:

The studio units are approximately twice as large as a standard hotel room.

TREY GERRALD:

And I looked at the images and they are like very luxe.

TREY GERRALD:

They offer a pool and hot tubs, a hot tub in the snow.

TREY GERRALD:

That would be gorgeous.

TREY GERRALD:

Fitness centers, pet Friendly condos, slope side, ski valet, In room,

TREY GERRALD:

And at the time of this recording, there are 965 reviews for Antlers At Vail on TripAdvisor

TREY GERRALD:

So with all of that background info, let's get into this versus battle, Henny.

CHELSEY DONN:

Let's do it.

VOICEOVER:

Review That Review.

CHELSEY DONN:

All right.

CHELSEY DONN:

I did scour through a lot of those fives are used to try and find

CHELSEY DONN:

So, Trey, help me with this one.

CHELSEY DONN:

Okay.

CHELSEY DONN:

This person is from Sydney, Australia, and their username is W A I M A T E zero One.

TREY GERRALD:

Y mate?

CHELSEY DONN:

or is it like a way matie?

CHELSEY DONN:

I don't know.

CHELSEY DONN:

I don't.

CHELSEY DONN:

I dunno.

CHELSEY DONN:

I don't know.

CHELSEY DONN:

Are we saying in an Australian accent, this person's from sydney-

TREY GERRALD:

why matie!

TREY GERRALD:

That's what you said, right?

CHELSEY DONN:

I think so.

TREY GERRALD:

So let's say why matie 0 1.

CHELSEY DONN:

Why matie 01

TREY GERRALD:

Right?.

TREY GERRALD:

Like good day, Matie.

CHELSEY DONN:

Yeah.

CHELSEY DONN:

That's why I was thinking that.

TREY GERRALD:

Alright!

TREY GERRALD:

Let's be offensive.

TREY GERRALD:

I love this.

CHELSEY DONN:

Way Oh!

CHELSEY DONN:

Way-Oh Matie 01, has written a five star review for Antlers.

CHELSEY DONN:

The subject is a really nice place to stay.

CHELSEY DONN:

When we choose ski accommodation, our requirements are two bedroom apartment

CHELSEY DONN:

Like, ideally about as far from the lift, as you could throw a ski boot.

CHELSEY DONN:

Our scowering of the map suggested there's not a lot of suitable accommodations

CHELSEY DONN:

It's mostly retail with the accommodation behind.

CHELSEY DONN:

This is one reason we opted for Lionshead and Antlers.

CHELSEY DONN:

Their website exuded a friendly vibe.

CHELSEY DONN:

As much as websites can exude vibes.

CHELSEY DONN:

Now, having been there, we can see, we assessed the proximity issue quite well.

CHELSEY DONN:

If you want to be close to a lift apartment style accommodation, then Lionshead is for you.

CHELSEY DONN:

We also correctly assessed the friendliness of Antlers correctly.

CHELSEY DONN:

Let me tell you about this.

CHELSEY DONN:

Once...

CHELSEY DONN:

once per week, they host a complimentary food and drink session to let customers

CHELSEY DONN:

Nice.

CHELSEY DONN:

Right?

CHELSEY DONN:

It's held in their meeting room.

CHELSEY DONN:

Whose name I don't recall, but it's named after someone.

TREY GERRALD:

[Laughter]

CHELSEY DONN:

Okay.

TREY GERRALD:

So Helpful!

CHELSEY DONN:

Okay.

CHELSEY DONN:

Ooh.

CHELSEY DONN:

Oh God.

CHELSEY DONN:

Okay.

CHELSEY DONN:

But it's but it's named after someone

CHELSEY DONN:

Chelsey Meryl.

CHELSEY DONN:

I'm going to just skip that, but it's named, after someone cause we got it.

TREY GERRALD:

Got it yeah!

CHELSEY DONN:

Inside the room.

CHELSEY DONN:

There's a picture of a lady with some words under it.

CHELSEY DONN:

[laughter.] Are they going to tell us the words?

CHELSEY DONN:

...NO?!

CHELSEY DONN:

Okay.

CHELSEY DONN:

Okay.

CHELSEY DONN:

Clearly it's who the room...

CHELSEY DONN:

Clearly.

CHELSEY DONN:

It's who the room is named after.

TREY GERRALD:

Yes.

CHELSEY DONN:

Are we clear?

TREY GERRALD:

Yeah, thank you, Why Matie.

CHELSEY DONN:

While chatting to one of the staff I asked who the lady is expecting to learn.

CHELSEY DONN:

It's the owner or founder or some such.

CHELSEY DONN:

Turns out it's a housekeeper.

CHELSEY DONN:

Who'd been with them for 37 years.

CHELSEY DONN:

They named their main meeting room after a long serving housekeeper.

CHELSEY DONN:

That's pretty fricking cool in my book.

CHELSEY DONN:

They have a number of 30 plus year staff, which suggests they've got

CHELSEY DONN:

I was super impressed.

CHELSEY DONN:

To the other stuff.

CHELSEY DONN:

The ski valet service is great and you should definitely use it.

CHELSEY DONN:

Antlers is a few minutes walk from the gondola.

CHELSEY DONN:

They don't have room service, but they do sell soups at reception and the soups are really good.

CHELSEY DONN:

The kitchen facilities are comprehensive.

CHELSEY DONN:

General store and liquor store are about as far as the gondola.

CHELSEY DONN:

The general store is quite limited, but Antlers will run you over to a nearby, full supermarket.

CHELSEY DONN:

Our apartment was a bit dated, kind of high eighties decor, but

CHELSEY DONN:

So maybe some of the others are a bit more modern.

CHELSEY DONN:

There are exposed walkways from the rooms to the elevator.

CHELSEY DONN:

So the moment you open your door, you're in the elements.

CHELSEY DONN:

No big deal.

CHELSEY DONN:

More just expectation management.

CHELSEY DONN:

there are many more dining options in the main village than lionshead

CHELSEY DONN:

So you'll definitely want to use the shuttle bus at least a couple of times while you're there,

CHELSEY DONN:

Well done Antlers.

CHELSEY DONN:

We were very happy with our choice and would unreservedly recommend!

TREY GERRALD:

All right?

TREY GERRALD:

way mate!

CHELSEY DONN:

Way...

CHELSEY DONN:

oh yeah.

CHELSEY DONN:

What is,what did we agree on?

TREY GERRALD:

Were we saying matie before?

TREY GERRALD:

Pirate pirate, same matey.

CHELSEY DONN:

I don't know.

CHELSEY DONN:

You guys.

CHELSEY DONN:

What's your let's.

CHELSEY DONN:

Should we just call them WayMate?

TREY GERRALD:

WaiMate!

CHELSEY DONN:

01.

CHELSEY DONN:

WaiMate01.

CHELSEY DONN:

Final!

CHELSEY DONN:

Final Decision!

TREY GERRALD:

I took so many notes on this one.

CHELSEY DONN:

Okay, great.

TREY GERRALD:

I just want to say as someone who was born in 86, I'm

CHELSEY DONN:

high eighties.

CHELSEY DONN:

I know.

CHELSEY DONN:

I love that.

TREY GERRALD:

Do you know when this Review!

TREY GERRALD:

was written?

CHELSEY DONN:

Yes.

CHELSEY DONN:

This Review!

CHELSEY DONN:

was written in January of 2017.

TREY GERRALD:

Okay.

TREY GERRALD:

I'm curious about that because I looked at the website last night and

CHELSEY DONN:

oh

TREY GERRALD:

waimate01 is saying no room service.

CHELSEY DONN:

So maybe they've made that change because it does seem like

CHELSEY DONN:

So maybe that was one of the upgrades.

TREY GERRALD:

Right.

TREY GERRALD:

And then I'm also stealing the phrase.

TREY GERRALD:

Some such,

CHELSEY DONN:

Yeah,

TREY GERRALD:

love it.

TREY GERRALD:

Okay.

TREY GERRALD:

Anyway, that housekeeper section, like almost massacred my face.

TREY GERRALD:

All right.

TREY GERRALD:

It's also interesting to me.

TREY GERRALD:

I have never, once in my life been skiing, I have never put skis on, I don't know a thing.

TREY GERRALD:

I don't know a thing about it, but it's funny to me, skiing in itself

TREY GERRALD:

And so it's very funny that when looking for recommendations, you don't want anything

TREY GERRALD:

There's just something very ironic and hypocritical about that.

TREY GERRALD:

But I recognize it's probably difficult to walk in the skis.

CHELSEY DONN:

Yeah.

CHELSEY DONN:

And also like that is a big thing.

CHELSEY DONN:

Like there are all these fancy resorts that are like literally ski on resorts

CHELSEY DONN:

You know what I mean?

TREY GERRALD:

That makes sense.

TREY GERRALD:

What's Apres Ski?

CHELSEY DONN:

So Apres ski.

CHELSEY DONN:

I think it, I think Apres is after in French.

CHELSEY DONN:

I want to say it's after, but it's like a light bite after your skiing.

TREY GERRALD:

Oh, like a Capri the salad.

CHELSEY DONN:

Okay.

CHELSEY DONN:

Yeah.

CHELSEY DONN:

Like a nosh, but like with ski vibes after you ski.

TREY GERRALD:

anyway.

TREY GERRALD:

Okay.

TREY GERRALD:

I actually I'm a little unsure how I feel about crowning of this, because well, okay.

TREY GERRALD:

There is value here.

TREY GERRALD:

I'm wondering if, if maybe this is interesting, I don't think we've ever discussed this.

TREY GERRALD:

I wonder.

TREY GERRALD:

if there have been updates, does that then mean that, that makes this Review!

TREY GERRALD:

obsolete?

TREY GERRALD:

Because I don't know if it's valuable or not about the room service, because

TREY GERRALD:

So then also if it's been updated, then I'm wondering also this whole

TREY GERRALD:

I recognize in theory, that is like, that's really nice.

TREY GERRALD:

It's building community, it's building friends, you know, like I know like my in-laws

CHELSEY DONN:

And this is like, and skiing: very mingle vibes.

TREY GERRALD:

Okay.

TREY GERRALD:

That sounds like a true nightmare to me.

TREY GERRALD:

Let's like go down into the boardroom and like mingle and meet God that my

TREY GERRALD:

Why does that literally bit upset?

TREY GERRALD:

That's a premium,

CHELSEY DONN:

that's a pers- that's going to have to go on the bias category.

CHELSEY DONN:

I think for you when you go into crowning this Review!

CHELSEY DONN:

because I think that there's a lot of valuable information here.

CHELSEY DONN:

That's still relevant.

CHELSEY DONN:

What they're doing here.

CHELSEY DONN:

They're really flexing and like kind of a fun way, but it is funny that they're flexing

CHELSEY DONN:

So the information they're giving us is that it's close.

CHELSEY DONN:

We know, we know it's a boots throw away.

TREY GERRALD:

Yes, true.

CHELSEY DONN:

So that's like hugely helpful to know when you're looking for places to

CHELSEY DONN:

Beverage and nosh and be done with your day.

CHELSEY DONN:

So I think it is good to have all of this information.

CHELSEY DONN:

And also the friendly vibe thing was something, again, we're just grading this

CHELSEY DONN:

Obviously vibe is very important to this hotel

TREY GERRALD:

also, I want to say how they mentioned, even the studios have

TREY GERRALD:

So like knowing that the resort will drive you to the grocery store is awesome.

TREY GERRALD:

So what is the spelling and grammar like

CHELSEY DONN:

It's really, really good.

CHELSEY DONN:

And I mean, I, I thought there was a lot of sentimentality.

CHELSEY DONN:

I love the story about the housekeeper, you know, like I just think it's so specific

CHELSEY DONN:

Like this is their, their honest experience that they have that's

TREY GERRALD:

yes, it has that impact for me as well, that I feel like there's something to a

TREY GERRALD:

It sort of says something about the integrity of the structure of the organization that they are.

TREY GERRALD:

Like I would imagine this is a great place to work and.

TREY GERRALD:

You know, if you are honoring your housekeepers, then there's no hierarchy.

TREY GERRALD:

We're all working together to create a great experience for the customers,

TREY GERRALD:

I do trust WaiMate01, about that for sure.

CHELSEY DONN:

Yeah.

CHELSEY DONN:

I definitely trust them.

TREY GERRALD:

I mean, I'm wondering if I can distinguish, if this is common or a fluke from

TREY GERRALD:

It's like you can, they're stating everything on the map they're stating.

TREY GERRALD:

So to me it sort of feels like that's probably going to be very common.

TREY GERRALD:

I mean, the distance is going to be the same.

CHELSEY DONN:

I mean, I definitely think that the personality of WaiMate01 comes through

TREY GERRALD:

Correct.

CHELSEY DONN:

I really think that they're intentional in their review.

TREY GERRALD:

Now I have a question about humor because do you think that way was intentionally

TREY GERRALD:

I don't remember the name at same day after some One, though.

CHELSEY DONN:

I don't think to the degree that we were laughing at it.

CHELSEY DONN:

Certainly not.

CHELSEY DONN:

God, but I mean, I do think that they definitely have personality regardless.

CHELSEY DONN:

Like that's true.

CHELSEY DONN:

It's like a lot of the language that they used, I think was playful.

CHELSEY DONN:

I don't think that they were writing this as a standup bit, you know, but it was very funny,

TREY GERRALD:

something to the Review!

TREY GERRALD:

like, what is the subject?

CHELSEY DONN:

Very simple, uh, a really nice place to stay.

TREY GERRALD:

Right?

TREY GERRALD:

There's something that feels like, you know, when you learn a new language and you, I know

TREY GERRALD:

There's something about the Review!

TREY GERRALD:

that feels very much like this was nice.

TREY GERRALD:

It was outside.

TREY GERRALD:

I liked it.

TREY GERRALD:

There was mingling.

TREY GERRALD:

There was...

CHELSEY DONN:

Really?

CHELSEY DONN:

I completely disagree.

CHELSEY DONN:

I just, yeah, I think that there's like so much color and intrigue and like personality.

CHELSEY DONN:

I would be shocked if this was like a bot, you know?

TREY GERRALD:

Oh, no, certainly I can tell it's a human.

TREY GERRALD:

It doesn't feel emotional to me.

TREY GERRALD:

It feels like nothing is super emotional either way, which is neither good, nor bad.

CHELSEY DONN:

I mean, I think that they are, cause they end with saying like, we were very happy

CHELSEY DONN:

Like I do think there's an element of, and, and even, and I kind of cute way, like defending

CHELSEY DONN:

Yeah, there's something that's very nice about that.

CHELSEY DONN:

And so I did feel like there was almost an element of protection coming from

TREY GERRALD:

Well, I think I could crown the way mate.

TREY GERRALD:

How do you feel?

TREY GERRALD:

Okay.

TREY GERRALD:

So Chelsey and I each have our own set of one to five crown cards and in an effort to

VOICEOVER:

The queens are tabulating...Total Score!

CHELSEY DONN:

Okay.

CHELSEY DONN:

Trey's holding up four crowns.

CHELSEY DONN:

I'm holding up four and a half crowns.

CHELSEY DONN:

Trey tell us why you're holding up four crowns

TREY GERRALD:

I just took the one fully.

TREY GERRALD:

Because of the date.

TREY GERRALD:

That's really all.

TREY GERRALD:

I think if I had read this four years ago, I would feel like maybe

TREY GERRALD:

I think I'm just having a little hesitancy because if they now are publicizing, they

TREY GERRALD:

I want way mate, to go back and do an updated Review!

TREY GERRALD:

because I do thoroughly trust this.

TREY GERRALD:

Review!.

TREY GERRALD:

And also like, there wasn't like inherent humor.

TREY GERRALD:

I feel like WaiMate01, would be like my godfather.

TREY GERRALD:

Like I would trust them.

TREY GERRALD:

They're only here to make sure I'm happy and taken care of, but because there

TREY GERRALD:

And because it was so many years ago, I've never really considered that the impact of

TREY GERRALD:

I mean, I want to go there.

TREY GERRALD:

What about you?

TREY GERRALD:

Why did you do four and a half crowns?

CHELSEY DONN:

Obviously concur with everything that you've already said?

CHELSEY DONN:

I just think even if it's not intentionally written to be that funny, if I read

CHELSEY DONN:

So for the laugh, the extra half crown, total, yeah.

TREY GERRALD:

All right.

TREY GERRALD:

Well, let's take a quick little break.

TREY GERRALD:

And when we come back, we're going to hear a completely different side of the story.

CHELSEY DONN:

Oh God.

CHELSEY DONN:

I'm like nervous.

CHELSEY DONN:

I'm nervous.

CHELSEY DONN:

I've been swimming and five star reviews.

CHELSEY DONN:

I like I'm feel very defensive, but I'll let my guard down.

CHELSEY DONN:

Okay.

CHELSEY DONN:

I love it.

TREY GERRALD:

Well, when we come back, you're going to hear one of

CHELSEY DONN:

All right.

CHELSEY DONN:

I'm preparing myself.

CHELSEY DONN:

All right.

CHELSEY DONN:

Be right back.

VOICEOVER:

Hold your crown.

VOICEOVER:

We'll be right back.

TREY GERRALD:

It's Game time!

TREY GERRALD:

All right, Chelsey, let's get ready to take a quick spin on the Meryl Streep-Go-round.

CHELSEY DONN:

Okay.

CHELSEY DONN:

Here's the deal.

CHELSEY DONN:

Trey and I have each picked a rotten scathing, pithy One-Star-Zinger and with 30 seconds on

TREY GERRALD:

Just like queen Meryl Streep, who does it all

CHELSEY DONN:

before the clock runs out and Trey, you are first with the zingers today.

CHELSEY DONN:

So let us know.

CHELSEY DONN:

Where's your Zinger from?

TREY GERRALD:

I have a One-Star-Zinger from Google reviews, this is for Hot Hands.

TREY GERRALD:

Do you know what this is?

CHELSEY DONN:

Little packets that you put inside the glove, right?

TREY GERRALD:

Exactly.

TREY GERRALD:

Yes.

CHELSEY DONN:

Those actually can work quite well.

TREY GERRALD:

Well, I've got a one-star for it.

CHELSEY DONN:

Oh, Right, right, right.

TREY GERRALD:

This is, um, written by all caps, LINDA!

CHELSEY DONN:

Oh, Linda,

TREY GERRALD:

And the One-Star-Zinger is, did not meet expectation of

TREY GERRALD:

Yes.

TREY GERRALD:

Warm hands.

TREY GERRALD:

How do you end up just doing two dot dots.

TREY GERRALD:

Like how do you miss the one dot?

CHELSEY DONN:

I also think Maybe like everyone's definition of hot and warm is different.

CHELSEY DONN:

And Linda, all caps might really need it to be hot, hot, hot, you know?

CHELSEY DONN:

Okay.

CHELSEY DONN:

So I'm going to strap you in today to a crystal ball.

TREY GERRALD:

Ooh.

TREY GERRALD:

Like that emoji.

CHELSEY DONN:

Okay.

CHELSEY DONN:

Let's do it.

TREY GERRALD:

Okay.

VOICEOVER:

3, 2, 1, Go!

VOICEOVER:

To our,

VOICEOVER:

ah, did not meet expectation of being hot.

VOICEOVER:

Ah, warm.

VOICEOVER:

Yes.

VOICEOVER:

Televangelist

VOICEOVER:

Superman here

VOICEOVER:

did not meet the expectation of being hot, warm.

VOICEOVER:

Yes.

VOICEOVER:

Sports

VOICEOVER:

announcer does not

VOICEOVER:

make the

VOICEOVER:

expectation of being hot, warm gas,

VOICEOVER:

Disney,

VOICEOVER:

3, 2, 1, That's all.

CHELSEY DONN:

Trey.

CHELSEY DONN:

That's five, which for one, as long as that is excellent.

CHELSEY DONN:

Good job Queen.

TREY GERRALD:

Thank you.

TREY GERRALD:

Thank you.

TREY GERRALD:

What about you, Chelsey?

TREY GERRALD:

What is your One-Star-Zinger for today?

CHELSEY DONN:

My One-Star-Zinger is from Amazon and it is a one-star review of a men's Timberland.

CHELSEY DONN:

Boot white ledge, mid waterproof boot, dark brown, nine M U S.

CHELSEY DONN:

Okay?

VOICEOVER:

It's supercalifragilisticexpialidocious.

TREY GERRALD:

Yeah, no idea what that is.

TREY GERRALD:

Even thought it is 20 words long.

CHELSEY DONN:

It's a size nine Timberland in dark brown.

CHELSEY DONN:

Pretty much.

CHELSEY DONN:

This is written by Isabella, J L.

CHELSEY DONN:

It's a pretty name.

CHELSEY DONN:

One star is the subject and it says it's not originally.

CHELSEY DONN:

It's fake.

TREY GERRALD:

I'm finding a theme trend here with these One-Star-Zinger is where

TREY GERRALD:

They just push send.

CHELSEY DONN:

It's not originally it's fake.

TREY GERRALD:

All right.

TREY GERRALD:

So I am going to strap you in today.

TREY GERRALD:

Of course, on a chair left.

CHELSEY DONN:

Oh my god.

CHELSEY DONN:

How fancy.

TREY GERRALD:

Or a ski lift.

TREY GERRALD:

Are those the same thing??

CHELSEY DONN:

Yes.

CHELSEY DONN:

I've been on one of those I've just never gotten off, to ski.

TREY GERRALD:

Take me back!

TREY GERRALD:

Okay, Chelsey.

TREY GERRALD:

Are you ready?

CHELSEY DONN:

I am ready.

TREY GERRALD:

All right, here we go.

VOICEOVER:

3, 2, 1, GO!

VOICEOVER:

By

VOICEOVER:

Yankee

VOICEOVER:

originally it's

VOICEOVER:

Southern.

VOICEOVER:

It's not, it's not, it's not originally.

VOICEOVER:

It's

VOICEOVER:

operative.

VOICEOVER:

It's not originally mute romcom

VOICEOVER:

breaking news.

VOICEOVER:

Lifetime.

VOICEOVER:

3, 2, 1.

VOICEOVER:

That's all!

TREY GERRALD:

Three Four five six.

TREY GERRALD:

Chelsey.

CHELSEY DONN:

It is so hard.

CHELSEY DONN:

Thank you.

CHELSEY DONN:

But it is so hard to do the Yankee/Southern back-to-back.

TREY GERRALD:

It is really hard.

TREY GERRALD:

It's very challenging yet.

TREY GERRALD:

You still whooped me with 6, diva.

CHELSEY DONN:

Thank you.

CHELSEY DONN:

Thank you.

CHELSEY DONN:

Thank you.

CHELSEY DONN:

It's an honor.

CHELSEY DONN:

It's an honor.

CHELSEY DONN:

And a privilege.

TREY GERRALD:

Take your victory lap on the ski lift.

CHELSEY DONN:

ooo yes

VOICEOVER:

Review That Review.

CHELSEY DONN:

All right.

CHELSEY DONN:

We are back from that rousing game break and it is Trey's turn.

CHELSEY DONN:

And let's hear it, Trey.

CHELSEY DONN:

I got to hear this one star review.

CHELSEY DONN:

I've been waiting.

TREY GERRALD:

All right.

TREY GERRALD:

This is a doozy.

TREY GERRALD:

So everyone get ready.

TREY GERRALD:

I have a one star review for Antlers At Vail from TripAdvisor that was written by Andrew.

CHELSEY DONN:

Kay.

TREY GERRALD:

And the subject is the human turd parentheses poop comma crap.

TREY GERRALD:

end parentheses pool dash Antlers at vail.

CHELSEY DONN:

Oh My God, is it?

CHELSEY DONN:

No.

TREY GERRALD:

So here we go.

TREY GERRALD:

The human turd pool at the Antlers.

TREY GERRALD:

How can you trust a hotel that lets a guest swim in a pool polluted by human feces, and that

TREY GERRALD:

Quote, my daughter swam down to pick up a rock that turned out to be feces!

CHELSEY DONN:

[GASP]

TREY GERRALD:

Parenthesis, poop, comma, turd, comma, crap, end parentheses and Antlers At Vail

TREY GERRALD:

First allow me to say that I am no kid and I've traveled all over the United

TREY GERRALD:

This was caps.

TREY GERRALD:

The worst experience I and my family have had dot dot dot anywhere.

TREY GERRALD:

Swimming with poop or feces was made worse by an uncaring slash unpleasant

TREY GERRALD:

I've been using TripAdvisor for over a decade and find it to offer critical

TREY GERRALD:

The reason I use TripAdvisor is that my family time is precious and it is critical that

TREY GERRALD:

For this reason, it's important to share our experience at the Antlers At Vail and encourage

TREY GERRALD:

Pool on Friday, August 21st, my family went down to the pool for one last swim.

TREY GERRALD:

At this point, we had stayed at the Antlers At Vail for nearly a week.

TREY GERRALD:

It's worth noting that we visited the pool every day.

TREY GERRALD:

My daughter and I jumped into the pool and played with a water torpedo for what

TREY GERRALD:

See had noticed quote-unquote rocks on the bottom of the pool and swam

TREY GERRALD:

When she grabbed the first rock it's squished in her hand.

TREY GERRALD:

Oh, yep.

TREY GERRALD:

We had been swimming in human feces the entire time.

TREY GERRALD:

Do you open your eyes underwater?

TREY GERRALD:

Does some pool water ever slip into your mouth by accident?

TREY GERRALD:

Yep.

TREY GERRALD:

My daughter swam down to a human turd with her eyes open and grabbed it, thinking it was a rock.

TREY GERRALD:

Welcome to the quote Human Turd Pool by Antlers at Vail!

TREY GERRALD:

We vacated the pool and went to our room for hot soapy showers.

TREY GERRALD:

When I reported the feces to Justin at the front desk, I was told the pool was closed.

TREY GERRALD:

Maintenance was gone for the day and he was sorry about that.

TREY GERRALD:

He didn't seem overly concerned about human crap in the pool!

TREY GERRALD:

Later, he called back to tell me they were going to close the pool and

TREY GERRALD:

What a concept.

TREY GERRALD:

The next day I received a call from Kim who informed me.

TREY GERRALD:

She was the assistant general manager.

TREY GERRALD:

Kim confirms that housekeeping was to be at the pool every hour to wipe down chairs and

TREY GERRALD:

She also shared that that was okay because the Antlers At Vail disclose

TREY GERRALD:

She tried to quote unquote, sell me on the idea that the Antlers wasn't responsible for the pool.

TREY GERRALD:

Then oddly, she asked what they could do to make us happy.

TREY GERRALD:

She said, they obviously couldn't give us a condo for life, but they were very sorry and would do

TREY GERRALD:

She seemed reasonable and fair.

TREY GERRALD:

I later called back and asked Kim to comp our stay.

TREY GERRALD:

And I thought that was the very least the Antlers At Vail could do.

TREY GERRALD:

On Wednesday.

TREY GERRALD:

The 27th parentheses, we checked out Saturday, the 22nd, I received a call from Magdalena King GM.

TREY GERRALD:

Yes.

TREY GERRALD:

It took six days for the GM to bother to call.

TREY GERRALD:

She acted very concerned and requested.

TREY GERRALD:

I rehash the entire story.

TREY GERRALD:

After I shared the story, once again, she completely changed her attitude and tone.

TREY GERRALD:

She denied that the Antlers At Vail had any responsibility for the pool and that they

TREY GERRALD:

To recap, we swam in a pool contaminated by three chunks of human feces.

The rest of the hotel:

Beds.

The rest of the hotel:

The beds are very hard and uncomfortable and they alone are enough reason

The rest of the hotel:

I couldn't wait to get into my own bed at home.

The rest of the hotel:

AC.

The rest of the hotel:

Initially the AC system in the unit didn't function, I found that a breaker was flipped.

The rest of the hotel:

So I was able to get the one in the living room on.

The rest of the hotel:

The master bedroom, AC never functioned and due to COVID.

The rest of the hotel:

We were told that they were limiting maintenance visits.

The rest of the hotel:

Humidifiers.

The rest of the hotel:

The one in the room was broken and the one they sent up seemed to function,

The rest of the hotel:

So both were broken.

The rest of the hotel:

Ugh.

The rest of the hotel:

This place could be amazing, but it's more like an Airbnb gone bad with an

CHELSEY DONN:

Oh, my God,

TREY GERRALD:

four people have found this helpful and it was written in 2020.

CHELSEY DONN:

I'm exhausted.

TREY GERRALD:

What a journey, huh?

CHELSEY DONN:

Wow.

CHELSEY DONN:

So much to unpack, Trey.

TREY GERRALD:

I want to tell you, they lay out roughly the dates they were there.

TREY GERRALD:

So I looked to see what the three bedroom suite for August would be for a week and it's $4,620.

TREY GERRALD:

Just keep that in your noggin.

CHELSEY DONN:

Wow.

CHELSEY DONN:

That's a lot of money.

CHELSEY DONN:

Yeah.

CHELSEY DONN:

Okay.

CHELSEY DONN:

First and foremost, complete mismanagement and lack of communication between the team.

CHELSEY DONN:

Is it the Antlers fault that some guests like let's go with the

CHELSEY DONN:

There was a guest that stayed at this hotel.

CHELSEY DONN:

Allowed.

CHELSEY DONN:

I would hope a child to go into the pool and their child went to the bathroom in

CHELSEY DONN:

Right.

CHELSEY DONN:

And so are they responsible in the fact that like it was their staff that pooped in the pool?

CHELSEY DONN:

Like, no, but when something like that happens, you have to do everything and they, I think they

TREY GERRALD:

Really?!

CHELSEY DONN:

I, I do actually.

CHELSEY DONN:

Yeah, I do, because I think that this is like, that is so it's one thing.

CHELSEY DONN:

If they just like stepped in the pool and saw it and ran out, you know what I mean?

CHELSEY DONN:

I was like thinking it was like that scene in, um, in Caddyshack where they like to see it like

CHELSEY DONN:

But like, this was like, they were interacting with like, it's just so gross.

CHELSEY DONN:

I mean, the Review!

CHELSEY DONN:

is gross.

CHELSEY DONN:

The score.

CHELSEY DONN:

the word squish.

CHELSEY DONN:

I nearly puked.

TREY GERRALD:

I mean, that daughter learned a very valuable lesson that day!

CHELSEY DONN:

Don't grab the rocks at the bottom of the pool!

TREY GERRALD:

Mmm-hmmm!

CHELSEY DONN:

But like, I mean, it was interesting.

CHELSEY DONN:

I feel like it kind of went on a journey.

CHELSEY DONN:

There were moments where I thought Andrew was a Ken.

TREY GERRALD:

Male Karen.

TREY GERRALD:

Yep.

CHELSEY DONN:

Male Karen.

CHELSEY DONN:

Cause he was just

CHELSEY DONN:

-- VOICEOVER: Oh my God, It's a Karen--

TREY GERRALD:

KEN!

CHELSEY DONN:

Ken!

CHELSEY DONN:

Just because like they were going on and on.

CHELSEY DONN:

And like what about when they were like rock feces, turd, crap, crap poo...

CHELSEY DONN:

They just had like a million.

CHELSEY DONN:

They basically like search the synonyms and then copy paste it.

TREY GERRALD:

Yes.

TREY GERRALD:

I think this is a perfect segue.

TREY GERRALD:

Just we have to straight away I think that Andrew is going after people like

TREY GERRALD:

They're trying to throw in as many zinging popping words to catch

TREY GERRALD:

I have never in my life.

TREY GERRALD:

I have never seen a Review!

TREY GERRALD:

like.

TREY GERRALD:

There's literally the introductory statement followed by two enters.

TREY GERRALD:

Then there's a quote, just a quote of like the meat and potatoes of this.

TREY GERRALD:

Review!

TREY GERRALD:

my daughter.

CHELSEY DONN:

I wrote that down because there was a quote end quote.

CHELSEY DONN:

I, I, I started that, like what?

CHELSEY DONN:

They actually, they quoted themselves in the,

TREY GERRALD:

themselves

CHELSEY DONN:

in the beginning.

TREY GERRALD:

Yes.

CHELSEY DONN:

Yeesh.

CHELSEY DONN:

Okay.

TREY GERRALD:

Isn't that weird?

CHELSEY DONN:

Very strange.

TREY GERRALD:

And then they do a little statement, like a personal statement paragraph

TREY GERRALD:

And then they break down.

TREY GERRALD:

Pool.

TREY GERRALD:

Yeah, which goes on forever beds, AC humidifiers, and then there's a conclusion at the end.

TREY GERRALD:

So like an Andrew must be a professor.

CHELSEY DONN:

Yeah.

CHELSEY DONN:

This could be submitted.

CHELSEY DONN:

This could be handed in is what you're saying.

TREY GERRALD:

Yeah.

TREY GERRALD:

They definitely did a spell check on this.

TREY GERRALD:

The only spelling error he says C had noticed quote, unquote rocks.

TREY GERRALD:

And they meant to say she had noticed.

CHELSEY DONN:

Right, right, right.

CHELSEY DONN:

Right.

CHELSEY DONN:

I like the fact that Andrew decided to point out to us that they were not a kid!

TREY GERRALD:

Very important,

CHELSEY DONN:

you know, personally grateful that he pointed that out.

CHELSEY DONN:

Also, what about like the expectation of every time I travel with my family, it

CHELSEY DONN:

I think those are very high expectations taking out of consideration, the

TREY GERRALD:

You know, I think it's interesting in context, because I think it's a funny

CHELSEY DONN:

Yeah.

TREY GERRALD:

I was really following your reasoning as like, so is the hotel

CHELSEY DONN:

I mean, I th okay.

CHELSEY DONN:

Are they responsible?

CHELSEY DONN:

No, but is it their responsibility to deal with it in the way that like a customer is always.

CHELSEY DONN:

Yes.

CHELSEY DONN:

Like,

TREY GERRALD:

and Andrew mentions at the end COVID.

TREY GERRALD:

And so this was written in August, 2020.

TREY GERRALD:

So you would think that they would really be stringent.

CHELSEY DONN:

Exactly.

CHELSEY DONN:

And even if they had said like, oh my God, I'm mortified.

CHELSEY DONN:

I'm so sorry that this happened before our staff could have seen it.

CHELSEY DONN:

We obviously would have addressed it right away.

CHELSEY DONN:

What's very strange.

CHELSEY DONN:

Is all the back and forth between the staff to me.

CHELSEY DONN:

Right?

CHELSEY DONN:

Yeah.

CHELSEY DONN:

Justin is the first line of defense.

CHELSEY DONN:

Now my opinion on Justin is I feel like he must be new or young or something like that, because

CHELSEY DONN:

It is like the first thing that you do, Justin obviously didn't know that.

CHELSEY DONN:

So Justin then obviously picked up the phone and called somebody else.

CHELSEY DONN:

And that person was like, of course, apologize and say, we're going to empty the pool.

CHELSEY DONN:

Like, are you crazy?

CHELSEY DONN:

You don't know that you should have told them that when they came in.

CHELSEY DONN:

And up until like the comp portion, I was like, oh, it does seem like they're handling it.

CHELSEY DONN:

Well, like, obviously we can't give you a lifetime, you know, stay at our condo.

CHELSEY DONN:

But.

CHELSEY DONN:

Anything short of that we will do.

CHELSEY DONN:

So at that point in the Review!

CHELSEY DONN:

I was thinking, all right, like it's a gross, terrible situation,

CHELSEY DONN:

And at least they're taking accountability.

CHELSEY DONN:

It seems like this Justin Guy didn't really know what he was talking about.

CHELSEY DONN:

They're they're wanting to do something.

TREY GERRALD:

Yes.

CHELSEY DONN:

And then This woman calls up and is like trying to reneg what was already said,

TREY GERRALD:

Yes.

TREY GERRALD:

So do you think that Andrew is being truthful or shady?

CHELSEY DONN:

I think Andrew was being truthful.

CHELSEY DONN:

I think Andrew is appalled.

CHELSEY DONN:

They obviously really pride themselves on their ability to describe scenarios at length and

TREY GERRALD:

Right.

TREY GERRALD:

I always feel this way when something really negative happens.

TREY GERRALD:

Like it's even just looking at it in print.

TREY GERRALD:

There's like 12 paragraphs about the pool.

TREY GERRALD:

And then there's two sentences about the beds, four sentences about the AAC,

TREY GERRALD:

So I feel like Andrew's tacking on other things that were subpar.

TREY GERRALD:

Like they're just, they're choosing to list the things that were terrible

TREY GERRALD:

Which, you know, makes sense.

CHELSEY DONN:

Exactly.

CHELSEY DONN:

Exactly.

CHELSEY DONN:

So,

TREY GERRALD:

I mean, okay so, do you think that this was a fluke or do you

CHELSEY DONN:

It does make me wonder if maybe some of these employees that had been there for

CHELSEY DONN:

And I think that unfortunately, the people that are running the hotel, they

CHELSEY DONN:

So, if there was a change, it can have us substantial impact.

TREY GERRALD:

Do you think that they'll put up a picture of Justin and some words under it?

CHELSEY DONN:

I don't think justin is going to last.

TREY GERRALD:

He Probably doesn't work there anymore.

TREY GERRALD:

It's hard for me to say if the pool experience is going to be a common or a fluke, I think

TREY GERRALD:

As far as the beds.

TREY GERRALD:

I mean, I think that sleeping preferences are so crazy.

TREY GERRALD:

You can buy firm mattress, whatever, whatever.

TREY GERRALD:

The ACS, I don't understand.

TREY GERRALD:

I mean, that seems complicated.

TREY GERRALD:

I also don't even understand the point of view humidifier.

TREY GERRALD:

I don't, I don't get what the point does that something to do with,

CHELSEY DONN:

if the air is very dry then it causes

CHELSEY DONN:

Oh.

TREY GERRALD:

It's

CHELSEY DONN:

right.

TREY GERRALD:

Okay.

TREY GERRALD:

Yeah.

TREY GERRALD:

All right.

TREY GERRALD:

There there's some impacts for me there.

TREY GERRALD:

Okay.

TREY GERRALD:

Humor.

TREY GERRALD:

Is this humorous or we entertained grossed out.

CHELSEY DONN:

I'm grossed out.

CHELSEY DONN:

Like I don't usually go over the poop humor, especially with the Review!.

CHELSEY DONN:

I don't even know that you would call this poop humor, because this was a Review!

CHELSEY DONN:

about poop

CHELSEY DONN:

- TREY GERRALD: It's a Poop Tragedy.-

CHELSEY DONN:

It was not humorous.

CHELSEY DONN:

This is a poop tragedy, poop tragedy.

CHELSEY DONN:

This is a turd tragedy.

CHELSEY DONN:

This is a, gimme some synonyms, Trey.

TREY GERRALD:

Crap tragedy,

CHELSEY DONN:

crap Right?

CHELSEY DONN:

It's a tragedy.

CHELSEY DONN:

I don't know.

CHELSEY DONN:

I feel very conflicted about how to go about,

TREY GERRALD:

just think about the impact here.

TREY GERRALD:

That's how I'm going to try to assess this.

TREY GERRALD:

What is the impact for this resort for you?

TREY GERRALD:

Let's crown it that way.

TREY GERRALD:

How do you feel?

CHELSEY DONN:

Okay.

CHELSEY DONN:

Okay.

TREY GERRALD:

All right.

TREY GERRALD:

So here we go.

VOICEOVER:

The Queens are Tabulating.

VOICEOVER:

Total Score!

CHELSEY DONN:

Interesting.

CHELSEY DONN:

Okay.

CHELSEY DONN:

So I'm holding up three crowns.

CHELSEY DONN:

Trey is holding up four crowns.

CHELSEY DONN:

I'm giving Andrew three crowns because I think that the situation was very mishandled and it

CHELSEY DONN:

I think forever moving forward in my life, I will be impacted by Andrew in that every

CHELSEY DONN:

I will be taking an extra look And the three crowns are just validating that experience and

CHELSEY DONN:

So took off the two crowns.

CHELSEY DONN:

Pompacity.

CHELSEY DONN:

And also just because I don't think this is going to happen to every person that goes to Antlers.

CHELSEY DONN:

So that's why to three crowns.

CHELSEY DONN:

Why did you do four?

TREY GERRALD:

It's one of those interesting things.

TREY GERRALD:

When it comes to customer service, like hospitality, it's like

TREY GERRALD:

And then it seems that the assistant general manager try to like rectify.

TREY GERRALD:

And then they had to report to the GM who like had a different, like, it's just, it all was bad

TREY GERRALD:

So I said four because it's sort of leaving like a little impression on me.

TREY GERRALD:

And when I'm comparing that.

TREY GERRALD:

How many did I say there's 10 one-star reviews compared to six hundred and

TREY GERRALD:

I mean, that's pretty uneven.

TREY GERRALD:

That's why I did four.

TREY GERRALD:

It's not humorous took it off.

TREY GERRALD:

And I don't think it's probably a common thing, so,

VOICEOVER:

There's A Reply!

CHELSEY DONN:

Oh my, Ohmy is it from Margalena Or Whatever her name is.

CHELSEY DONN:

Oh my God.

CHELSEY DONN:

It is Oh my God I am so curious.

CHELSEY DONN:

Okay, here we go.

TREY GERRALD:

This is an M Night Shyamalan twist.

CHELSEY DONN:

GASP Stop it.

CHELSEY DONN:

I'm so scared.

CHELSEY DONN:

Oh my God.

CHELSEY DONN:

Did the daughter poop?

CHELSEY DONN:

Was it the daughter who pooped?

CHELSEY DONN:

GASP Ohmigod I'm scared Okay Ok

TREY GERRALD:

Here we go.

TREY GERRALD:

This is a response from Magda King.

TREY GERRALD:

Who is the GM

CHELSEY DONN:

Okay

TREY GERRALD:

Dear Andrew, to tell you that I am sorry about your experience at

TREY GERRALD:

I am mortified by what happened.

TREY GERRALD:

We work very hard at guest satisfaction and have held top excellent rating positions and

TREY GERRALD:

For many, many years.

TREY GERRALD:

It is our reputation that enables us to compete with every other corporate hotel in Vail.

TREY GERRALD:

We yet, again, closely reviewed the video footage from that evening at the pool.

TREY GERRALD:

It very clearly shows a timeline of events that appears to be different

TREY GERRALD:

This is a bullet list by the way,

TREY GERRALD:

7:00 PM your daughter playing in the pool and coming to tell you something, at which point you

TREY GERRALD:

Next bullet, just after 8:00 PM.

TREY GERRALD:

Still not having been notified of the issue by you.

TREY GERRALD:

Our staff closes and covers the pool for the night.

TREY GERRALD:

Next bullet 8:45 PM.

TREY GERRALD:

Our staff received a call from you reporting the issue.

TREY GERRALD:

Our front desk agent immediately contacted our chief engineer who then proceeded to

TREY GERRALD:

Following CDC guidelines, the pool remained closed for 36 hours to be sure that all

TREY GERRALD:

Our priority is always the contentment, health and safety of all of our guests.

TREY GERRALD:

We have the most stringent COVID-19 sanitation processes in place.

TREY GERRALD:

Continuing to leave rooms 24 hours between guests and much more.

TREY GERRALD:

The pool area is no different.

TREY GERRALD:

We took the issue very seriously and immediately took steps to ensure

TREY GERRALD:

I wish you would have reported this immediately so that you could have seen this in person.

TREY GERRALD:

The context of your conversation was that of demanding a full refund of a week long, stay in

TREY GERRALD:

In fact, in the final conversation I had with you, you told me that if I didn't

TREY GERRALD:

And we believe that the compensation that we offered was fair.

TREY GERRALD:

Given the circumstances of the event as shown in our surveillance footage.

TREY GERRALD:

Warmest, regards, Magdalena, I.

TREY GERRALD:

King.

TREY GERRALD:

Whaaaat?

CHELSEY DONN:

I think the daughter pooped in the pool.

TREY GERRALD:

Do you think?

CHELSEY DONN:

Is that what happened?

TREY GERRALD:

I was under the impression that Andrew was freaking out and they had to go

TREY GERRALD:

So obviously the daughter didn't squish the poop in her hand, also Magdalena highlights

TREY GERRALD:

- CHELSEY DONN: And saying that

TREY GERRALD:

Yes.

TREY GERRALD:

And it's interesting that Andrew says that the assistant said, obviously we

TREY GERRALD:

And Magdalena is saying you were demanding lifetime

CHELSEY DONN:

Yeah.

CHELSEY DONN:

This and future visits, which they never mentioned in the review.

TREY GERRALD:

And so, I don't know, there's always two sides to every story, but there

TREY GERRALD:

And I think that Magdalena, my opinion is they handled this retort very well.

CHELSEY DONN:

I think so too.

CHELSEY DONN:

I mean, especially because they started like, not only am I sorry, but I am mortified,

TREY GERRALD:

which is what we were saying.

TREY GERRALD:

in our review.

TREY GERRALD:

Yeah.

CHELSEY DONN:

Yeah.

CHELSEY DONN:

It does seem like they're doing what I said I would have wanted.

TREY GERRALD:

But It seems like Andrew is trying to spin this into getting a freebie.

TREY GERRALD:

And it seems like Magdalena is catching that.

TREY GERRALD:

And it's saying, we'll give you one night, but we have reviewed surveillance footage and

TREY GERRALD:

So now we're not giving you a lifetime free room and we're not comping the week,

CHELSEY DONN:

we're not necessarily accusing your daughter of doing it.

TREY GERRALD:

I don't get that the daughter did it.

TREY GERRALD:

You think the daughter did it?

CHELSEY DONN:

That's how the vibes I was getting listeners, let me know if I'm just crazy with

CHELSEY DONN:

Cool.

CHELSEY DONN:

Play cool.

CHELSEY DONN:

We're just come over here.

CHELSEY DONN:

And we're going to go in the hot tub for a little bit.

CHELSEY DONN:

So they come up with this like reverse engineered plan to like call down and

CHELSEY DONN:

I don't know.

TREY GERRALD:

I mean I see the narrative, how the daughter whispered something-

CHELSEY DONN:

All of a sudden it's becoming like a JonBenet Ramsey situation here.

TREY GERRALD:

Oh my gosh.

TREY GERRALD:

Burke with the pineapple.

TREY GERRALD:

Um, all right.

TREY GERRALD:

Well, God, it is interesting though, because like, in these are reviews.

TREY GERRALD:

It's like someone is stating their case and it, you just take it for what it is and then you

TREY GERRALD:

They are very committed to customer satisfaction, I mean, exactly.

TREY GERRALD:

It is number three out of 52 for a reason, you know,

CHELSEY DONN:

just like magda said.

TREY GERRALD:

and also very interesting.

TREY GERRALD:

It's crazy to only have 10, one star reviews.

TREY GERRALD:

If this is a resort that has been around where a housekeeper was there

TREY GERRALD:

That's crazy.

TREY GERRALD:

Wow.

TREY GERRALD:

Now I'm really thinking that Andrew had a fluke experience and I'm not sure

TREY GERRALD:

That's the power of these replies.

TREY GERRALD:

So that really just kudos to Magdalena.

TREY GERRALD:

She deserves a crown because she really flipped that for me as a reader.

CHELSEY DONN:

Magdalena.

CHELSEY DONN:

Good job.

CHELSEY DONN:

Wow.

CHELSEY DONN:

I just love being able to hear three sides.

TREY GERRALD:

Absolutely.

CHELSEY DONN:

Of this story.

TREY GERRALD:

And with that, my queen here we are, we are walking hands in hands into the

CHELSEY DONN:

Yes.

TREY GERRALD:

Who are you inducting today for?

VOICEOVER:

My Royal Highness

CHELSEY DONN:

Today, I'm going to induct.

CHELSEY DONN:

WiFi as My Royal Highness, what did we do without WiFi, you know, I remember the

CHELSEY DONN:

Okay.

CHELSEY DONN:

But when AOL came out and it was like,

CHELSEY DONN:

yeah.

CHELSEY DONN:

And the CD rom to like update your AOL software and stuff.

CHELSEY DONN:

And, you know, my mom used to play this game, but it was called like Slingo and God, I mean,

CHELSEY DONN:

You know what I mean?

CHELSEY DONN:

So WiFi just really changed the game for all of us.

CHELSEY DONN:

And I'm just so grateful because we use wifi every single day and we should stop and say, thank you.

CHELSEY DONN:

Thank you, wifi for making this podcast possible for making.

CHELSEY DONN:

All so many things that we depend on in our lives possible.

CHELSEY DONN:

You are My Royal Highness wifi, and today I acknowledge you and I induct you with this honor.

TREY GERRALD:

I mean, wifi, the days before a wifi, I remember going away

CHELSEY DONN:

Exactly.

CHELSEY DONN:

What did we do?

CHELSEY DONN:

We were like dinosaurs practically.

CHELSEY DONN:

All right.

CHELSEY DONN:

Trey.

CHELSEY DONN:

So tell us, who are you inducting tonight for your Royal Highness

TREY GERRALD:

all right.

TREY GERRALD:

So I'm giving credit to my brother-in-law Evan.

TREY GERRALD:

Cause he brought this up.

CHELSEY DONN:

What a mench

TREY GERRALD:

he lives on.

TREY GERRALD:

I want to induct the reverse cameras on cars.

CHELSEY DONN:

Oh yes.

CHELSEY DONN:

Good one.

TREY GERRALD:

Like back in the day, when we were learning how to drive, we didn't have

TREY GERRALD:

Squirrel that we're going to run over.

TREY GERRALD:

Like once you have a car that has that updated feature, like I will

TREY GERRALD:

I don't even look in real life, which is crazy when I stop and think about that.

CHELSEY DONN:

It's definitely saved lives.

TREY GERRALD:

Yes.

TREY GERRALD:

It's such a great feature that like taking cameras, putting them in places that

CHELSEY DONN:

Genius.

TREY GERRALD:

So I am inducting the rear car cameras so that you can see what

TREY GERRALD:

When you're going toot toot, with your car,

CHELSEY DONN:

beep beep

TREY GERRALD:

you can see therefore rear view cameras cars are My Royal Highness.

TREY GERRALD:

hard to say it's a tongue twister, but it's still My Royal Highness.

TREY GERRALD:

All right.

TREY GERRALD:

Well, we did it.

TREY GERRALD:

That's another entry closer to the truth.

CHELSEY DONN:

Thank you so much for joining us today.

CHELSEY DONN:

If you like what you heard, please share it with a friend.

CHELSEY DONN:

Tell a friend, write a review, do all the things.

CHELSEY DONN:

Thank you.

TREY GERRALD:

If you didn't like what you heard, please tell an enemy.

TREY GERRALD:

Join our mailing list to stay up to date with the goings on, in the queendom.

CHELSEY DONN:

And Don't forget.

CHELSEY DONN:

We want to hear from you hit up our voicemail box 1-850-review-zero.

CHELSEY DONN:

You can follow us on all the socials at @TheReviewQueens and please slide into our DMS.

CHELSEY DONN:

Okay.

CHELSEY DONN:

Don't be shy.

CHELSEY DONN:

Have a Review!

CHELSEY DONN:

to share, have thoughts.

CHELSEY DONN:

Let us know, please.

CHELSEY DONN:

I'm at @ChelseyBD and that's Chelsey with a Y

TREY GERRALD:

And I'm at @TreyGerrald Become a member of the Royal Court by joining our

CHELSEY DONN:

And remember, ignore the haters.

CHELSEY DONN:

You're a queen!

TREY GERRALD:

Gender non specific queen!

CHELSEY DONN:

Byeeee!

TREY GERRALD:

Bye Queens.

CHELSEY DONN:

Review that Review is an independent podcast, certain names have been

CHELSEY DONN:

Executive Produced by Trey Gerrald and Chelsey Donn with editing and sound designed by Trey

CHELSEY DONN:

Our cover art was designed by LogoVora and our theme song was written by Joe

CHELSEY DONN:

I never realized how gross of a word squished is.