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Too Complicated
Episode 2 • 4th August 2025 • #chatter • ElevateCX
00:00:00 00:44:33

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This week's conversation delves into the complexities of over-engineering in technology, particularly how it impacts support orgs. Colin, Jenny & Ashley discuss the challenges faced by support teams, the importance of communication and transparency, and the emotional toll on teams. They explore the disconnect between product development and customer support, emphasizing the need for trust and transparency.

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