Episode 176: Rob & Dillon dig into how Hubspot solved churn, and they digress only a little bit in the process.

⏱️ Timestamps:

00:00:00 - Intro

00:01:14 - How HubSpot fixed retention

00:01:20 - Lessons from the HubSpot playbook

00:03:42 - The missing mention of customer success

00:06:59 - What stood out the most?

00:09:03 - Clawbacks and sales accountability

00:12:14 - The spectrum of customer fit

00:13:19 - The balance of sales and customer success

00:14:11 - Closing thoughts

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Mentioned in this episode:

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