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Pennsylvania: Golden Waffles CEO, Michael DiBeneditto on Building a Golden Foodservice Business
Episode 988th January 2025 • Titans of Foodservice • Nick Portillo
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This week on the Titans of Food Service podcast, Nick Portillo speaks with Michael DiBeneditto, CEO of Golden Waffles. Michael shares insights into the evolution of his company and the unique all-inclusive waffle program they offer. Since its establishment in 1937, Golden Waffles has transformed from a traditional distributor to a pioneer in providing seamless service for waffle stations in hotels, restaurants, and more. Michael discusses his journey into the food service industry, highlighting the importance of community and personal connections that have shaped his career. He emphasizes the company’s commitment to customer experience and innovation, aiming to make fresh waffles accessible across various segments, including quick-service restaurants. 


TIMESTAMPS

(00:00) Intro to the Titans of Foodservice

(03:33) Michael DiBenedetto's Journey in the Food Industry

(11:26) The Golden Waffles Opportunity

(23:02) The Evolution of Golden Waffles

(26:53) Building Brands and Partnerships in Food Service



RESOURCES

Portillo Sales


CONTACT 

Nick: nick.portillo@portillosales.com

Transcripts

Nick Portillo:

There are a million ways to make money in the food service industry.

Nick Portillo:

You just have to find one.

Nick Portillo:

On the Titans of Foodservice podcast.

Nick Portillo:

I interview real life movers and shakers in the food game who cut through all the noise to get to the top.

Nick Portillo:

My name is Nick Portillo and welcome to the Titans of Food Service podcast.

Nick Portillo:

Let's jump right into it.

Nick Portillo:

Welcome back to season three of Titans of Food Service.

Nick Portillo:

I'm your host, Nick Portillo.

Nick Portillo:

And here we are again.

Nick Portillo:

So this is my across American 50 weeks tour.

Nick Portillo:

So where I'm traveling to every state and I'm interviewing one titan of food service from each of those states.

Nick Portillo:

And on this episode, I'm going to be highlighting the state of Pennsylvania.

Nick Portillo:

And I could be more excited to welcome Michael DiBenedetto.

Nick Portillo:

He is the CEO of Golden Waffles.

Nick Portillo:

food industry actually since:

Nick Portillo:

With over 50,000 customers across North America and over 60 countries, they're the undisputed waffle experts.

Nick Portillo:

Michael's journey is also just as rich as the gold Waffles history.

Nick Portillo:

So for Michael, he's armed with a food marketing degree that he earned at St.

Nick Portillo:

Joseph's University.

Nick Portillo:

And from there he climbed in the food service.

Nick Portillo:

He climbed the food service ranks through roles at US Foods, Performance Food Service, Ferraro Foods, and even serving as an OPCO president at Performance Food Service.

Nick Portillo:

So with his extensive food service distribution experience, he's bringing a fresh vision to Golden Waffles.

Nick Portillo:

He took that distribution background and now is at his time in Golden Waffles.

Nick Portillo:

And in our conversation we talk about, you know, growing the business, what the business looks like today, advancing the culture, some different acquisitions.

Nick Portillo:

So really cool story going on with Michael and Golden Waffles.

Nick Portillo:

But before I dive into my conversation with Michael, every episode, I like to give a little background on the state itself.

Nick Portillo:

So highlighting a little bit here about Pennsylvania.

Nick Portillo:

So when you think of Pennsylvania, you gotta think Philly cheesesteaks.

Nick Portillo:

All right.

Nick Portillo:

Going to Philadelphia.

Nick Portillo:

And Pennsylvania is home to a food scene that blends rich history with culinary innovation.

Nick Portillo:

The state boasts several legendary spots from Pat Gino's in Philly, which I have been to one time.

Nick Portillo:

It's pretty cool.

Nick Portillo:

They're right across the street from one another.

Nick Portillo:

So Patten Gino's to Promonte Bros in Pittsburgh.

Nick Portillo:

I've never been to permanent, but I have heard of it famous for sandwiches piled high with coleslaw and fries.

Nick Portillo:

Pennsylvania's food industry also contributes billions of dollars annually.

Nick Portillo:

With Philly and Pittsburgh emerging as major culinary destinations.

Nick Portillo:

It's a pretty cool place.

Nick Portillo:

Now, without further ado.

Nick Portillo:

I was like saying without further ado.

Nick Portillo:

Sounds fancy.

Nick Portillo:

Let's go ahead and welcome Michael to the show.

Nick Portillo:

All right, Michael, welcome to the Titans of Food Service podcast.

Nick Portillo:

I appreciate you taking.

Nick Portillo:

Taking time to come and meet with me.

Michael DiBenedetto:

No, I appreciate the opportunity to have a conversation.

Nick Portillo:

Yeah.

Nick Portillo:

And I know we talked a little bit off camera that you're on the road right now.

Michael DiBenedetto:

You're in Virginia, down by D.C.

Michael DiBenedetto:

getting ready for a meeting with one of our largest customers.

Michael DiBenedetto:

Very valued partner.

Michael DiBenedetto:

Been looking forward to this one for a while.

Nick Portillo:

All right, very nice.

Nick Portillo:

Very nice.

Nick Portillo:

Well, why don't we go back to the very beginning?

Nick Portillo:

How did you get into the food business?

Michael DiBenedetto:

The entry into the food business for me was really just by chance.

Michael DiBenedetto:

It was.

Michael DiBenedetto:

It actually all began with a meeting in a bar.

Michael DiBenedetto:

That's.

Michael DiBenedetto:

That.

Michael DiBenedetto:

That's how it all began.

Michael DiBenedetto:

I was a junior in college.

Michael DiBenedetto:

I met an individual who would end up being a mentor of mine.

Michael DiBenedetto:

Still to this day, I consider him to be family.

Michael DiBenedetto:

And, you know, he.

Michael DiBenedetto:

He offered me a job on the spot.

Michael DiBenedetto:

I figured, I'm a junior in college.

Michael DiBenedetto:

This sounds like something that could be cool.

Michael DiBenedetto:

Food is fun.

Michael DiBenedetto:

And from there, it all just took off.

Michael DiBenedetto:

And that's really what.

Michael DiBenedetto:

That's what got me started, and it's what got me really just kind of pulled into it, like, food is fun.

Michael DiBenedetto:

But when I got into this, the community itself, the people that are involved with it are what make it fun.

Michael DiBenedetto:

And, you know, I learned so much about not just being a professional, but being a good person in this community, and I could never see myself doing anything else.

Nick Portillo:

I get it.

Nick Portillo:

I totally get it.

Nick Portillo:

Where'd you go to college?

Michael DiBenedetto:

St.

Michael DiBenedetto:

Joe's University in Philadelphia.

Michael DiBenedetto:

Food marketing, actually.

Michael DiBenedetto:

So I got the bug real early.

Nick Portillo:

You got a degree in food marketing?

Michael DiBenedetto:

I did.

Nick Portillo:

I don't think I've ever heard.

Nick Portillo:

I've heard of hospitality.

Nick Portillo:

You know, obviously people go to get culinary degrees, but I've never heard of a food marketing degree.

Nick Portillo:

I like that.

Michael DiBenedetto:

The hawk will never die.

Michael DiBenedetto:

It is.

Michael DiBenedetto:

It is the highest ranked food marketing program in the country.

Michael DiBenedetto:

It.

Michael DiBenedetto:

It wasn't how I started.

Michael DiBenedetto:

I.

Michael DiBenedetto:

I went into college, and I actually started off as an accounting major, and I started to talk to the kids in the food marketing industry, the food marketing program.

Michael DiBenedetto:

And it was just.

Michael DiBenedetto:

Again, it.

Michael DiBenedetto:

It just sounded fun.

Michael DiBenedetto:

It sounded like something I would enjoy.

Michael DiBenedetto:

It sounded like something that I wanted to be a part of.

Michael DiBenedetto:

Best decision I ever made in my life.

Nick Portillo:

When you're getting your degree, did you have a, like a vision of what kind of job you would want to get in the food industry with that degree?

Michael DiBenedetto:

No idea.

Michael DiBenedetto:

No.

Michael DiBenedetto:

I can't even pretend, right.

Michael DiBenedetto:

And, and even to this day, I, you know, I still feel like I'm trying to figure out who I'm going to be when I completely grow up.

Michael DiBenedetto:

But it wasn't about what type of job, what type of company.

Michael DiBenedetto:

You know, for me, it was always about the people.

Michael DiBenedetto:

And the reason I chose getting into broadline food service distribution again was because of a person.

Michael DiBenedetto:

And the reason that I stayed in Broadline food service distribution was because of how just happily crazy you have to be to be a part of that and to be successful in it.

Michael DiBenedetto:

You know, I, I have conversations with people still to this day.

Michael DiBenedetto:

I mean, we were Amazon before Amazon, right?

Michael DiBenedetto:

Like, people talk about Prime 2 day delivery.

Michael DiBenedetto:

You know, we're taking orders from chefs at 6pm on a Tuesday and the expectation is we're going to show up with 250 cases, 6am on Wednesday and put it in their cooler, put it in their freezer and not have any mispicks.

Michael DiBenedetto:

You know, trying to thread that needle every single day.

Michael DiBenedetto:

It's something that I take a ton of pride in being a part of.

Michael DiBenedetto:

And there have just been so many teams that I have been able to work with, been able to learn from that are so easy to be proud of, you know, and that's extended to my time here at Golden Waffles.

Michael DiBenedetto:

You know, it is, it's all about the partnership with our customers, the partnership with our people and trying to be a part of this crazy, incredible industry.

Nick Portillo:

Yeah, absolutely.

Nick Portillo:

So you are going to get your degree in food marketing.

Nick Portillo:

You meet a gentleman in a bar and that's how you get your, your first kind of dip in your toe into.

Nick Portillo:

I guess at this point, with the food marketing background and now getting a job in the food, you're, you're dipping a whole foot in at this point.

Michael DiBenedetto:

Both feet.

Nick Portillo:

Both feet.

Nick Portillo:

So you're.

Nick Portillo:

Did you go to a distributor?

Nick Portillo:

That's where you went first.

Michael DiBenedetto:

Started with US Foods.

Michael DiBenedetto:

And you know, the first 15 years of my career, really more were all focused on broadline food service distribution.

Michael DiBenedetto:

Within, within food distribution, you have an opportunity to touch so many different areas of business.

Michael DiBenedetto:

And, and that's truly what my approach was.

Michael DiBenedetto:

You know, from day one, it was always just try and you know, lead with honesty and kindness.

Michael DiBenedetto:

So I tried everything, you know, buying, selling category, management, you know, I was in the operations side, I was in the purchasing side, I was in the sales side.

Michael DiBenedetto:

I bounced back and forth all by choice.

Michael DiBenedetto:

You know, moved from state to state.

Michael DiBenedetto:

I was a, you know, local divisions, regionals, corporate offices, you know, US Foods, PFG and also Ferraro Foods, all very large multibillion dollar food service distributors.

Michael DiBenedetto:

And you know, again, it was, it was that it was the draw of trying to get it right every single day for everyone, that, that really kept it exciting.

Michael DiBenedetto:

But yeah, it really started with US Foods Broadline and you know, moved into eventually Italian specialty with Ferrara.

Nick Portillo:

It's always interesting the people that I've had on this podcast who have a distribution background, a lot of them have sales backgrounds and they kind of move up from there.

Nick Portillo:

But it sounds like you have a little bit more of a holistic approach or a little bit more, you've had many different hats within the distribution world, not just in sales, which probably helps you now here in your current role, leading a company, having that well roundedness and seeing the business through a different lens.

Michael DiBenedetto:

It's very important to me as a person to never ask somebody to do something that I wouldn't be willing to do myself.

Michael DiBenedetto:

And my, I go back to an experience that I had out in Central Pennsylvania working with what is now pfg Eastern Pennsylvania division.

Michael DiBenedetto:

And I used to watch what my drivers did every single day.

Michael DiBenedetto:

And it was incredible.

Michael DiBenedetto:

I tell people that being a food service driver, delivering food in the continental US I believe is really the most difficult job that you can have.

Michael DiBenedetto:

You know, what we ask these guys, these ladies and gentlemen to do?

Michael DiBenedetto:

It's a lot.

Michael DiBenedetto:

It's physically taxing, it is emotionally taxing.

Michael DiBenedetto:

Early starts, late finishes, all within reason.

Michael DiBenedetto:

You get home every single day.

Michael DiBenedetto:

But you know, as I was watching them work through it and I found myself asking them to do more, I was like, I, I can't, I can't ask them to do this if I don't hop on a truck and do it with them.

Nick Portillo:

That's right.

Michael DiBenedetto:

And some of the greatest learnings that I've had were out on a truck making deliveries in State College, Pennsylvania, in Philadelphia, you know, seeing how difficult it is to try and find a parking spot even at 3:00 in the morning when you're in a 30, a 48 foot truck.

Michael DiBenedetto:

Right?

Michael DiBenedetto:

Like these are things that you can't really talk about, you can't experience.

Michael DiBenedetto:

And I don't, I didn't feel comfortable looking my people in the eye and giving them true direction if I didn't go out there and do it.

Michael DiBenedetto:

And it was the same thing as being a buyer and being a salesperson.

Nick Portillo:

Right.

Michael DiBenedetto:

I wanted to do those things.

Michael DiBenedetto:

To carry a bag, to place an order for a truckload of lettuce that wound up spoiling on you and having to deal with getting rid of that.

Michael DiBenedetto:

It hits the dumpster.

Nick Portillo:

Right.

Michael DiBenedetto:

I wanted to feel all the different types of pressure that we were going to put our teams kind of like, into and have my own experiences to draw from to help just lead the team through whatever challenges we would have.

Nick Portillo:

I love that.

Nick Portillo:

Hey, it's funny, I was actually in New York a couple of weeks ago, and I see the different food distributors there and those drivers, how they're weaving in and out of the city and whatnot.

Nick Portillo:

And it's tight.

Nick Portillo:

You see a guy with, like, with, you know, bringing in food on one side of the street and his truck is way down on the other side.

Nick Portillo:

Like, how do you.

Nick Portillo:

Why did.

Nick Portillo:

This is.

Nick Portillo:

So.

Nick Portillo:

It's different.

Nick Portillo:

La, you know, where I.

Nick Portillo:

Near where I live, Los Angeles, it has similar, you know, has its own difficulties navigating the city and the traffic.

Nick Portillo:

And every driver is trying to, you know, every just pedestrian or just, you know, regular driver going to work is trying to get around that truck and cut them off and not be behind them.

Nick Portillo:

It's stressful.

Michael DiBenedetto:

Well, now imagine after you're rolling those cases, you know, a block down the street, having to take them down two flights of stairs to put them away in the basement.

Nick Portillo:

Yeah, they're all downstairs.

Nick Portillo:

I noticed that.

Michael DiBenedetto:

That's what we're asking our people to do.

Michael DiBenedetto:

So when you guys see your food service delivery drivers out there, whether they're in a PFG truck or a Golden Waffles truck, like, be wary of what they got going on out there.

Michael DiBenedetto:

They're working hard for you every single day.

Nick Portillo:

Totally.

Nick Portillo:

So talk to me about Golden Waffles.

Nick Portillo:

So how did this opportunity come up for you?

Nick Portillo:

And tell me a little bit about the company.

Michael DiBenedetto:

You know, I have been blessed to have never been a part of anything that wasn't just incredibly rewarding and easy to be proud of.

Michael DiBenedetto:

Every job I've had, every company I've worked for, and, you know, this.

Michael DiBenedetto:

This opportunity here at Golden Waffles, this is the first time I've ever actually left a company for an opportunity.

Michael DiBenedetto:

Any other time I've changed jobs has been because of acquisitions.

Michael DiBenedetto:

You know, Golden Waffles, we are the World's only all inclusive waffle program.

Michael DiBenedetto:

It is.

Michael DiBenedetto:

You know, you've ever gone to a hotel and you've seen the fresh waffle station, you know, you know, the waffle iron, the batter dispenser, that's who we are.

Michael DiBenedetto:

We manufacture the irons and the dispensers and everything that go with it.

Michael DiBenedetto:

We distribute the waffle mix and we go out and we service the iron and deliver all of the goods that you would need to operate that, that waffle program without even needing a customer to place an order for us.

Michael DiBenedetto:

You know, our tagline as an organization is happy made easy.

Michael DiBenedetto:

e been doing, you know, since:

Michael DiBenedetto:

You know, if you were to go into our system today, Nick, and take a look at how many orders we have in the system for tomorrow, and being a broker in food service, you understand this, right?

Michael DiBenedetto:

Like how everything just goes into the system.

Michael DiBenedetto:

You pick, you load and you go.

Michael DiBenedetto:

You would see that we have zero orders in our system for tomorrow.

Michael DiBenedetto:

Our customers do not have to log on to their phones, pick up their phone, call us and place an order.

Michael DiBenedetto:

We show up on your scheduled delivery day.

Michael DiBenedetto:

We have the product that you need, we have all the parts that you would need to service your iron to keep you in stock and to keep you operational.

Michael DiBenedetto:

And we can get in and out of your facility without interrupting your day in any way, shape or form.

Michael DiBenedetto:

We're very cognizant of how difficult it is to be, you know, to operate a hotel, to operate a restaurant in this business.

Michael DiBenedetto:

And what we strive to do is just deliver drool worthy customer experiences as easy and seamlessly as we possibly can.

Nick Portillo:

This model, I like the model.

Nick Portillo:

It's almost like, I think water companies, a lot of, you know, have this type of, you know, like a Sparklets.

Nick Portillo:

Like in our own office we have a Sparklets dispenser.

Nick Portillo:

And those guys just come in every, you know, few weeks or month or whatever it is to get new water.

Nick Portillo:

And it's like clockwork.

Nick Portillo:

And I think you're kind of maybe something similar, but with a food product.

Michael DiBenedetto:

Yeah, I mean, it's, it's very similar in terms of the service model and trying to make it seamless and trying to make it easy.

Michael DiBenedetto:

I guess.

Michael DiBenedetto:

You know, where I believe we take it to the next level is, you know, you stayed in hotels in your life, right?

Michael DiBenedetto:

Have you ever, you know, you come down into the lobby and you smell the waffles being made.

Michael DiBenedetto:

Right.

Michael DiBenedetto:

It is an experience.

Michael DiBenedetto:

It's something that you remember.

Michael DiBenedetto:

It's something you take with you.

Michael DiBenedetto:

The customer experience that we provide within this program is something we are all so, so proud of.

Michael DiBenedetto:

You know, this, this is the best smelling tasting product that you can put out on your buffet, you can put on your menu.

Michael DiBenedetto:

And you know, from a customer perspective, we are able to deliver a center of the plate item, you know, full coverage, the main for your entree, regardless of the day part.

Michael DiBenedetto:

And customers can put it on their dish for less than a dollar a waffle.

Michael DiBenedetto:

Right.

Michael DiBenedetto:

Like we have just an overall value prop that I've never been able to be a part of.

Michael DiBenedetto:

And again, I keep saying this phrase over and over, but I will never let go of it.

Michael DiBenedetto:

It is so easy to be proud of.

Nick Portillo:

Absolutely.

Nick Portillo:

You know, I was meeting, I'm in a group of entrepreneurs and yesterday we were meeting and talking.

Nick Portillo:

One of them, one of the people in the group had an idea.

Nick Portillo:

He has his own business that does, you know, he has this core business.

Nick Portillo:

And he said, I have this other idea that I want to go and chase.

Nick Portillo:

And so we started to talk about, you know, kind of the evolution of different businesses.

Nick Portillo:

n the company started back in:

Michael DiBenedetto:

It's absolutely evolved.

Michael DiBenedetto:

So, you know, one of my favorite fun facts about what was Golden Malted at the time, we have recently rebranded into Golden Waffles just, you know, over the course of the last few months.

Michael DiBenedetto:

But one of my favorite facts was this was the first ever organization to, to be granted a patent on a product that was flour blended with malt, sugar and flavorings.

Michael DiBenedetto:

Right.

Michael DiBenedetto:

We were the first ever patented pancake and waffle mix in the world.

Michael DiBenedetto:

And you know, we are also, you know, the, the second oldest exhibitor at nra.

Michael DiBenedetto:

Like think about that for a second.

Michael DiBenedetto:

The largest food service forum in the world.

Michael DiBenedetto:

We're the second oldest exhibitor that is on the floor.

Michael DiBenedetto:

The original model was very much centered around the pancake mix, which is still very, very similar to the original formulation.

Michael DiBenedetto:

The same delicious, the same easy to make product.

Michael DiBenedetto:

But we were operating primarily through distributors, third party companies that were going out and running the service program and platform in their own individual way and doing a great job.

Michael DiBenedetto:

It really wasn't until it depends on how you look at the model itself.

Michael DiBenedetto:

I would actually say as recently as coming out of COVID that we fully centralized our service platform and standardized what every single one of our employees would be doing out domestically, still working through some contractors and some distributors internationally.

Michael DiBenedetto:

And we did have to integrate, you know, one organization that we had acquired, you know, years ago in Heartland.

Michael DiBenedetto:

But you know, by the end of this year, all of our reps on the street will actually be Golden Waffles employees following that same standardized service and delivery platform.

Michael DiBenedetto:

And that's really what the evolution has been.

Michael DiBenedetto:

It went from, you know, providing the highest quality, most delicious fresh waffle that you can, that you can buy, that you can get to now being that full, all inclusive waffle program.

Michael DiBenedetto:

You know, the service, the iron itself, you know, we don't charge for service, we don't charge for irons.

Michael DiBenedetto:

And you know, when you take a look at the iron itself, any appliance that you put in your kitchen, it doesn't matter if you're commercial or you're residential, it has planned obsolescence, right?

Michael DiBenedetto:

Like it's got to, it's got to, they got to drive repurchases somehow, they have to drive service fees somehow.

Michael DiBenedetto:

You know, we do all of that work for free.

Michael DiBenedetto:

And again, this has been developed over time because we have absolutely no income coming back from our service or from the replacement of irons.

Michael DiBenedetto:

And every iron is going out to your customers.

Michael DiBenedetto:

If you buy a mix from us, you get the iron free of charge.

Michael DiBenedetto:

There's no planned obsolescence in this iron.

Michael DiBenedetto:

It is the most reliable appliance that you can put in your kitchen.

Michael DiBenedetto:

Made in the US Primarily in South Bend, Indiana at our main manufacturing facility.

Michael DiBenedetto:

You know, we have focused in on being the best that we could possibly be from an equipment, service and food standpoint.

Michael DiBenedetto:

at's what has developed since:

Nick Portillo:

Wow.

Nick Portillo:

So since:

Nick Portillo:

Right.

Nick Portillo:

And then you mentioned during COVID you, since then you've acquired a company and the business has pivoted towards, you know, this all include all inclusive program.

Nick Portillo:

What was that like on the company and the culture, you know, kind of pivoting it towards, towards what it is today.

Nick Portillo:

You know, sometimes people, you know, you could be doing business one way and then, hey, we see an opportunity over here.

Nick Portillo:

Let's, let's drive the business to the right or to the left and let's see where it goes.

Nick Portillo:

How I wonder how that was taken, you know, within your, within your company.

Michael DiBenedetto:

Speaks to the quality of the people that are on this team.

Michael DiBenedetto:

You know, the desire to be the best at what they all can be from an individual standpoint, you know, pulling all of that together and giving everyone something to really just like lean into and to be a part of it had value, but it wasn't a huge transition.

Michael DiBenedetto:

And, you know, I can't claim responsibility for it.

Michael DiBenedetto:

I look at some of the incredible people that have been running this company for years, you know, there, who have created this opportunity for me to sit here and speak about this, you know, but the people that came with us through all of the acquisitions of those distributors and the team that really jumped in to embrace that centralized model for service and for distribution, it was really quite seamless, right?

Michael DiBenedetto:

This is what they wanted to do.

Michael DiBenedetto:

This is what these people, this is who they want to be.

Michael DiBenedetto:

They want to be the best.

Michael DiBenedetto:

And when I keep, you know, that repetitive statement, so easy to be proud of, you know, that is a feeling that is a genuine emotion that we as leaders in this team have for everybody out there in the front line that actually makes this company, you know, what we are who we are.

Michael DiBenedetto:

It was.

Michael DiBenedetto:

We don't have to light a fire under very many people out there on the street.

Michael DiBenedetto:

Sometimes we have to pull up the reins a little bit to, you know, to have them focus on one thing at a time.

Michael DiBenedetto:

But team embraced it and the culture of the organization is continuing to grow into being like that all inclusive waffle supplier, but also that all inclusive employer, making sure that, you know, we are not.

Michael DiBenedetto:

We not only have a team that we are so proud of, but we have a team that is so proud to be a part of who we are.

Nick Portillo:

Yeah, absolutely.

Nick Portillo:

What areas do you cover?

Michael DiBenedetto:

We are domestically, we're.

Michael DiBenedetto:

We're the entire country.

Michael DiBenedetto:

And then we actually ship into over 30 countries international.

Nick Portillo:

With the, with the waffle program that you had, the all inclusive waffle program, does that cover.

Nick Portillo:

Is that just kind of the Pennsylvania area or what.

Nick Portillo:

Or someone like in California or Washington, Florida, could they also.

Nick Portillo:

You're also servicing those other areas as well.

Michael DiBenedetto:

Everywhere in the country, if you want a fresh waffle and you want an iron, we are there for you.

Michael DiBenedetto:

We handle the distribution, we handle the service.

Michael DiBenedetto:

And again, you know, if there are some, you know, so areas outside of the United States of America, we have distributor partners that offer the same program, I would imagine.

Nick Portillo:

So the further away you get from your, you know, your hub right there in your area, that there might be challenges to it, you know, let's say someone here in Los Angeles, you know, how can you ensure the same level of service to someone here versus, you know, back in Your backyard.

Michael DiBenedetto:

It's all about that culture.

Michael DiBenedetto:

It's all about just putting together.

Michael DiBenedetto:

I am a big fan of checklists.

Michael DiBenedetto:

Okay.

Michael DiBenedetto:

Checklists, A very simple thing.

Michael DiBenedetto:

But when you establish this is what the best practice is for, you know, for our customers, for our partners, in order to keep them up and running and keep them, you know, a happy golden waffles customer.

Michael DiBenedetto:

A happy golden waffles partner.

Michael DiBenedetto:

These are the things that you need to do, and the team embraces it.

Michael DiBenedetto:

Yeah, we really don't struggle with consistency in L.

Michael DiBenedetto:

A versus Miami versus Philadelphia.

Michael DiBenedetto:

Right.

Michael DiBenedetto:

I mean, we do have multiple hubs throughout the country where we distribute out of our reps, have some individual field warehouses, managed warehouses, self managed warehouses that they.

Michael DiBenedetto:

That they.

Michael DiBenedetto:

They really maintain themselves.

Michael DiBenedetto:

We ask a lot of our people.

Michael DiBenedetto:

Right.

Michael DiBenedetto:

Like, that is.

Michael DiBenedetto:

That is something that I need to acknowledge.

Michael DiBenedetto:

These guys and gals, they're out there, they're working hard, and they're really taking ownership, thinking and acting like owners and all that they do.

Michael DiBenedetto:

But the culture of the organization was such that, you know, that was prevalent across every.

Michael DiBenedetto:

Every level of the organization.

Michael DiBenedetto:

And no, I don't.

Michael DiBenedetto:

You know, we take a lot of pride in a customer in Portland, Oregon, getting the exact same experience as the customer here, you know, right outside of Philadelphia is getting.

Nick Portillo:

I like that.

Nick Portillo:

As you've continued to build this out and scale it out, where do you want to take this?

Nick Portillo:

Like, what does, you know, true success look like on the next level for you?

Michael DiBenedetto:

We continue to invest in innovation, both from an equipment standpoint and from a product standpoint.

Michael DiBenedetto:

And so, yeah, when we.

Michael DiBenedetto:

When we got started as a team, we were heavily focused on hospitality, free breakfasts.

Michael DiBenedetto:

Right.

Michael DiBenedetto:

Like, that's what you think of when you think of a fresh waffle.

Michael DiBenedetto:

But we have found that this product and this program applies in all segments of our business.

Michael DiBenedetto:

QSR is a real opportunity for us, and in order to truly get out there and make it easy for our customers, we will never let go of that.

Michael DiBenedetto:

That mindset.

Nick Portillo:

Right.

Michael DiBenedetto:

Like, happy made easy.

Michael DiBenedetto:

That isn't a statement.

Michael DiBenedetto:

Like, that is a way of actually living your life, of running your business.

Michael DiBenedetto:

And so as we continue to evolve, we're looking to launch some quick bake mixes and dual waffle bakers where you can use that same footprint in your kitchen, but make more waffles at a faster clip.

Michael DiBenedetto:

And being able to get our fresh, delicious, fresh waffles in front of a customer faster and more efficiently is ultimately where we're working and where I envision this going.

Michael DiBenedetto:

The QSR segment having Fresh waffles on every menu in the United States of America is how we approach every single day.

Michael DiBenedetto:

That's who we want to be.

Michael DiBenedetto:

We provide value not only for the customer, but for the consumer as well.

Michael DiBenedetto:

The consumers walk away from eating a fresh waffle feeling great about what they just did.

Michael DiBenedetto:

You know, the overall experience, the memories with kids, with family, we want to expand that experience out to as many different end users as we possibly.

Nick Portillo:

So you have a food marketing background?

Michael DiBenedetto:

I do.

Nick Portillo:

You know, there's brands are always looking to, you know, how do I build my brand?

Nick Portillo:

How do I get my name out there?

Nick Portillo:

How do I get more traction?

Nick Portillo:

You know, what are some tactics that you use or your company uses to acquire new customers?

Michael DiBenedetto:

You know, we have built such an amazing team.

Michael DiBenedetto:

And one of the funnier aspects of Golden Waffles was, I would actually say leading up to our recent transition to our sponsors with Arbor Investments, was that the majority of customers that joined us came through just leads, calling us, calling in and saying, we would like to have your program.

Michael DiBenedetto:

This is such a unique value prop that just taking our people and putting them in front of the stakeholders and the decision makers and restaurants and hotels and colleges and universities, you know, it's a pretty quick conversation.

Michael DiBenedetto:

Do you want the best fresh waffle in the world and on your menu and, you know, would you like the opportunity to start tomorrow?

Michael DiBenedetto:

Right?

Michael DiBenedetto:

Like, you know, speed and efficiency and ease of use are so critical here.

Michael DiBenedetto:

It's, it's not just adding a product to your menu, right?

Michael DiBenedetto:

It's.

Michael DiBenedetto:

It's adding a piece of equipment to your kitchen.

Michael DiBenedetto:

It's adding a service schedule to your day to day.

Michael DiBenedetto:

And when our team can walk into those interactions and say that we can do this all for you, we can have you set up tomorrow.

Michael DiBenedetto:

It will be tomorrow.

Michael DiBenedetto:

24 hour lead time is all we require to get you what you need.

Michael DiBenedetto:

And you can have that waffle on your menu.

Michael DiBenedetto:

You can have it on your buffet.

Michael DiBenedetto:

The self serve station can be fully operational.

Michael DiBenedetto:

We'll get the heat guard up to protect everybody.

Michael DiBenedetto:

Put the instruction sticker on the outside and you can go.

Michael DiBenedetto:

And it's that focus on ease and speed and efficiency that allows our salesforce to go out there and acquire customers.

Michael DiBenedetto:

But there's so much more that we can do, right?

Michael DiBenedetto:

And it starts with this, right?

Michael DiBenedetto:

I'm so, I'm so honored to be a part of this conversation, a part of this podcast, even have an opportunity to talk about this great company, you know, getting ourselves out there in all different forms of media, social, Media, print media, you know, these are the things that come next because we have a product that we are that proud of, we have a company that we are that proud to be a part of.

Michael DiBenedetto:

So the more people that know who we are and that understand how easy it can be to get started with us, the more we'll be able to grow.

Nick Portillo:

Absolutely.

Nick Portillo:

And I think you're doing it right.

Nick Portillo:

And when it comes to, especially in food service, where it's an industry on the marketing side, where, if I look at, let me take a step back.

Nick Portillo:

When I look at the brands that it represent, if, if there was a hundred dollars that a company would spend on marketing, I would say probably more than 90, 90 of that 100 would probably go towards retail and grocery trying to, you know, build the brand on that side, you know, have a nice looking box and you have ads and everything else.

Nick Portillo:

And then food service gets, was ever left, like it's kind of the scraps.

Nick Portillo:

And so building a brand and food service, it's always how do I, you know, the question I always get from, or the question I get a lot from my brands is how do I build my brand?

Nick Portillo:

How do I get the message out?

Nick Portillo:

And things like that.

Nick Portillo:

And I think it really comes down to you probably have like a core customer, I know you've mentioned hotels a couple times and you know, finding that core customer and essentially replicating that story across, you know, from east to west, right?

Nick Portillo:

Or globally, trying to get that message out.

Nick Portillo:

How do I get it out?

Nick Portillo:

Via media or social media or your own sales reps, you know, places, you know, doing it that way, trying to get the word out as fast as possible.

Michael DiBenedetto:

I.

Michael DiBenedetto:

Finding a place in the mind of the consumer is a sweet spot that in our industry so few people have actually figured out because our customers are not the consumer.

Michael DiBenedetto:

Our customers are the preparers.

Michael DiBenedetto:

Right?

Michael DiBenedetto:

Like it's the chefs, it's the F and B managers, it's the people that are mixing the batter and putting it into the batter dispenser.

Michael DiBenedetto:

It's not necessarily the people that are consuming the product that are eating the product on your behalf.

Michael DiBenedetto:

And how do you find that space in the mind of the person that's going to sit down in a restaurant where they find value in saying, oh look, this, this restaurant serves Golden Waffles product.

Michael DiBenedetto:

Right?

Michael DiBenedetto:

That's, that's what I believe we can do.

Michael DiBenedetto:

But what I won't lose sight of and what we, you know, this organization will not lose sight of is that it's just as important for us to Feature our customers, our partners, as it is to push our brand.

Michael DiBenedetto:

You know, our largest partnership right now is with Hilton.

Michael DiBenedetto:

And you know, I don't know if you've seen the launch that they just did on the Paris Hilton waffle, the pink waffle, the pink glitter waffle.

Michael DiBenedetto:

It is such an incredible product.

Michael DiBenedetto:

So great people can buy it online and order it for their homes right now on the Hilton at home site.

Michael DiBenedetto:

And, you know, we have an opportunity to build up those partnerships with these just valued, valued, valued partners and to market them along with us.

Michael DiBenedetto:

And that's really where the next few steps for us will be focused.

Michael DiBenedetto:

We do have some direct to home business.

Michael DiBenedetto:

We do have that desire to become a household name.

Michael DiBenedetto:

And that has to go hand in hand with providing the additional value to our commercial partners and giving customers a reason to go in their doors to participate in all of the wonderful things that they're doing on site.

Nick Portillo:

Yeah, I love that.

Nick Portillo:

What about for you, you personally, what do you, you know, if you look at your career, you know, in the Runway that you have, what are the things that you want to accomplish, be a good person?

Michael DiBenedetto:

You know, it's really, it really is as simple as that.

Michael DiBenedetto:

I have two wonderful babies at home.

Michael DiBenedetto:

Aliana Mikey, 4 and 3 years old.

Michael DiBenedetto:

There's nothing in the world greater than being a father and a husband.

Michael DiBenedetto:

And you know, I give this advice to new people start to young people coming out of college and joining this industry, joining any industry.

Michael DiBenedetto:

And it's also similar to how I will speak to my kids as they age.

Michael DiBenedetto:

You know, the two things that I really ask of everybody is just to, to try and never lie.

Michael DiBenedetto:

You know, like just try everything.

Michael DiBenedetto:

Try.

Michael DiBenedetto:

Try hop on a truck and make deliveries, hop in the warehouse and select cases overnight, get in marketing, get in sales.

Michael DiBenedetto:

You know, try all of the new and different things that you could potentially love.

Michael DiBenedetto:

You know, if you can break down that barrier of fear that you may have of giving it a try.

Michael DiBenedetto:

And along the way, don't be afraid to share how you feel about that experience.

Michael DiBenedetto:

You know, what, what you felt about it, what you think about it.

Michael DiBenedetto:

You may find that there are so many other people out there that feel that same way.

Michael DiBenedetto:

And for me, the next steps in my career are just to continue doing those two things.

Michael DiBenedetto:

I want to try everything.

Michael DiBenedetto:

And I have just been so fortunate to be.

Michael DiBenedetto:

I've had the greatest leaders to learn from.

Michael DiBenedetto:

I've had the greatest teammates to learn from and to work with, you know, again, that community within the food service industry.

Michael DiBenedetto:

So my goal is to be a good person and.

Michael DiBenedetto:

And, you know, to impact as many people in a positive way as I, as I possibly can along the way.

Michael DiBenedetto:

Because, I mean, I need to pay it back.

Michael DiBenedetto:

I've just been so blessed up to this point.

Michael DiBenedetto:

I feel I'm the most fortunate person in the world.

Michael DiBenedetto:

So.

Nick Portillo:

Amazing.

Nick Portillo:

Well, Michael, I just want to say thank you.

Nick Portillo:

Thanks for coming on the show and sharing your story and sharing more about your company and what you're building and have built.

Nick Portillo:

It sounds like a truly impressive company and what great history, too.

Nick Portillo:

t American company right from:

Nick Portillo:

I think that there's not very many companies out there that can say that.

Nick Portillo:

So congratulations and again, thank you for joining me.

Michael DiBenedetto:

It was a privilege to have the conversation.

Michael DiBenedetto:

It's privileged to be a part of this great company.

Michael DiBenedetto:

And, you know, I think you have a lot to be proud of, to do what you're doing and to exist in the industry running a brokerage the way that you do.

Michael DiBenedetto:

Very impressive.

Michael DiBenedetto:

Very impressive.

Michael DiBenedetto:

So I appreciate you and your talk.

Michael DiBenedetto:

Thanks, man.

Nick Portillo:

I appreciate it.

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