It's a well-known fact that the auto repair industry that we are in the middle of a nationwide technician shortage. In my observation, there are shops that have faired better than others. These shops tend to focus on creating a culture and system where techs know they won't have to deal with drama, can make great hours, and have a great career. In this podcast, I chat with the great Phil Quillen, who is the company Foreman for a multi-location auto repair company in Middle Tennessee. You'll love this conversation because it gives so many unique perspectives, tactics, and ideas that you can deploy to really change the game in your shop. Wanna build your dream team? Then this one is for you!