We started talking about the HUGE changes coming to retail over the next five years, and now we're continuing the conversation.
In Part Two, we tackle the next five:
• The online and in-store shopping experience becoming one
• Cashiers becoming a much smaller part of the store
• The changing definition of the retail employee
• Retail becoming even more focused on productivity
• And the future of value, where the cheapest option isn't always the winner
Technology is changing retail fast. But what does that actually mean for the people working in retail?
Will AI and automation make our jobs easier, or will fewer employees simply be expected to accomplish more?
The Artificial Takeover isn't just about technology. It's about people.
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