My guest, Matt Loder, owns and operates multiple restaurants, but he is most well-known for being the son of Crabby Bill and Dolores, who founded The Original Crabby Bill's in 1983.

In this episode, we explore how and why Crabby Bill's family brand of restaurants has consistently been able to nail the perfect customer experience for over 40 years.

Learn first-hand the history of this legacy family business, the importance of succession planning, how to deal with problematic employees, and how Matt approaches strategically planning his portfolio of restaurants. We discuss failed businesses, the importance of humility in leadership, and more!