In the latest version of our Spilt Soup series exploring the human factors behind product failures, we examine the issues with Boeing’s 737 MAX airplanes. In the 2010s Boeing installed a feature meant to help pilots during mid-air stalls… but instead the feature allegedly contributed to confusion, crashes, and loss of life. How could this happen at a safety-driven company? And what UX lessons could be applied to products in other verticals, like medical or automotive?

In Condensed Soup, we lighten the mood by sharing our tips for comfortable air travel.