This episode is sponsored by Phaedon.
Download their 2026 research paper on Humanizing Loyalty here now.
Join Monika Sharma and Juber Shaikh from the Lalit Suri Hospitality Group, one of India’s leading luxury hotel brands.
Discover how they’ve built a strong brand, the history of loyalty within the group, and how their loyalty programme is designed to truly reflect the luxury experience—creating a programme with a difference.
Hosted by Paula Thomas
Show notes:
1) Lalit Suri Hospitality Group
2) The LaLit Loyalty
3) Juber Shaikh
4) Monika Sharma
5) Book recommendation: Thinking Out Loud - Keeping Nothing Behind
6) Book recommendation: Grand Central Publishing Delivering Happiness: A Path to Profits, Passion and Purpose
