Retail transformation initiatives require comprehensive business cases to evaluate costs, benefits, and risks. Often overlooked or hidden costs can significantly impact project outcomes and viability. But ignoring these costs may lead to poor decision-making and governance, hindering the company's strategy. In this episode, Oliver Banks uncovers 3 of the most common hidden costs and how you can counter these.

Listen to this podcast episode to hear:

• Why hidden costs could be lurking in your transformation.
• How you can estimate or quantify hard-to-calculate costs.
• 3 of the most commonly overlooked or forgotten costs.

Find the full show notes at www.obandco.uk/232.