Hi everyone, we have Alain Desmier from Contact State with us in the latest practical protection podcast. Alain is sharing his insights into consumer consent, data and the thing we are hearing about a lot at the moment, the FCA Consumer Duty Principle.

Alain takes us through his time working in lead generation and his new focus of improving industry standards when it comes to consumer data and consent. He has some pretty shocking statistics to share about how much cold calling happens in the UK and we talk about how this often targets the vulnerable and elderly, but it can catch any of us out.

The key takeaways:

• The FCA Consumer Duty principle will be very clear that you must have oversight of where leads are coming from.
• To improve consumer data standards we must all work together: lead generators, advisers and insurers.
• Ignoring consumer data rules can lead to hefty fines!

 From chatting with Alain it’s clear that consumer data and the journey that it goes on, if you are buying leads, is going to gain more and more attention. It’s not something to try and stick a patch on and hope that it will be alright, this is just the start of how firms are going to need to prove that they are handling client data responsibly.

Next time Matt Rann is back and we are going to be talking about high cholesterol and what that can mean for insurance, especially when we factor in long-term health complications.

Remember, if you are listening to this as part of your work, you can claim a CPD certificate on our website, thanks to our sponsors Octo Members.

If you want to know more about how to arrange protection insurance, take a look at my Protection Insurance in Practice course here.