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Restaurant Customer Service Following Jill Raff's Inside Out Framework
Episode 2922nd September 2021 • The Restaurant Prosperity Formula • David Scott Peters
00:00:00 00:42:58

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In the hospitality industry, customer service is everything. When done right, your guests have an experience that creates memories, which are only enhanced by your service. For this episode of The Restaurant Prosperity Formula, I talk with Jill Raff, a highly experienced customer experience strategist and author. Jill has a long list of restaurant experience that started in her family’s McDonald’s restaurant, store #150 in Ocala, Fla. She graduated from Le Cordon Bleu in Paris, and worked in Harrods of London’s pastry kitchen as well as the 1-star Michelin Guido Ristorante, in Piemonte, Italy. You could say that Jill has done it all from “McDonald’s to Michelin.” Listen in as Jill and I talk about how to offer an outstanding customer experience following her inside out framework.


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