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097: Customer Centric Cultures
Episode 97 • 31st August 2020 • Retail Transformation Show with Oliver Banks • Oliver Banks
00:00:00 00:38:03

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Whilst we talk of customer centricity in retail, very few really achieve this. But to become customer centric it is critical to have a corporate culture that supports and drives this. So in this podcast episode of the Retail Transformation Show, Martin Newman, the Consumer Champion, explores the culture characteristics and changes required to drive this forward.

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