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FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training
9th December 2019 • For The Record • Carm Capriotto, AAP
00:00:00 00:07:25

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Bill Hill owner of Mighty Auto Pro from Medina, OH has owned the 19 bay 10,000 sq ft shop for 21 years.  He believes that processes and procedures are very important to a successful shop along with having FUN. He says that you need to make FUN an important part of your day because this business can be challenging. (we all know that).

Hear Bill’s previous episodes HERE.

Key Talking Points

  • Staff engagement in training
  • Bill pays for all training classes They can go to any class they want
    • It could be an excel spreadsheet class or one on photography.
    • All training is great
  • Searches his suppliers for top classes
  •  Technicians and service advisors need to have a minimum of 40 hours a year to qualify for a bonus
  • At the end of the year, all training hours are calculated
  • The week  before Christmas team member gets a bonus based on the number of hours of training
    • Example: If a technician took 100 hours of training they would get 25% of the hours times their pay rate (25 hours x $30 pay rate or $750 training bonus)
  • Bill believes in a cash reward vs a ham or a holiday party

  • A special thanks to Bill Hill for his contribution to the aftermarket.
  • Books mentioned in the content library HERE
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
  • Email Carm HERE.



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This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

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