The Queens rate and review a 1 Star Yelp Review for expensive salon, Blow & Glow in Los Angeles. Trey quite possibly gets the most heated he ever has on the pod and evokes the spirit of Mister Jobs and still needs you to confirm after confirming. iWhy?! Thank you. Plus, buckle up for a wild ride! Queendom Question: Do you know what 'Factitious Disorder Imposed on Another' is?

(01:09) Lodge a Complaint!

(06:29) Anahit G's 1 Star Review

(17:51) Exclusive Offer

(22:07) My Royal Highness

(25:50) On This Week's After Show Pod

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Review That Review is an independent podcast.  Executive Produced by Trey Gerrald and Chelsey Donn with editing and sound design by Trey Gerrald.  Cover art designed by LogoVora, voiceover talents by Eva Kaminsky, and our theme song was written by Joe Kinosian and sung by Natalie Weiss.

Okay, this is going to go into so many different directions.

Let's do it.

Do you think that sick children warrant compassion?

I do.

How often do you think fucking children get sick, Chelsey?

Everybody's got an opinion, Every Californian and Virginian, It's so hard to tell who to trust and who to ignore, Someone's gotta settle the score., Trey and Chelsey will help

Hello.

Hey.

And

everyone, to Review That Review.

We are the podcast that is dedicated to reviewing.

That is Chelsey Donn!

Gerald.

can just call us

The Review Queens,

But Trey, it's your turn this week.

Would you like to?

Larger complaint,

Yes, Queen.

Yes, Queen!

I actually have a complaint that is so annoying and I know you're going to be able to cooperate.

Now, as someone who is a Mac user, Chelsey, do you know that experience when it's like, your computer will auto install updates, right?

Okay, so you're like, great, I will do that.

It also happens with system, operating system updates

on the

iPad or on your phone.

And it's like, this will update between the hours.

Yeah.

Okay, so you say like, yes, then it still requires you to enter your fucking password.

So then you fucking do the password after it's been installed.

And then it gives you nine more minutes to complete the update.

Are you fucking kidding me, Mr.

Apple?

Are you fucking kidding me, Steve Jobs?

Are you out of your goddamn mind?

Gord, why are you doing an auto update that I've already said yes to, and then, in order to actually complete the process, I have to then do my fingerprint, I have to do my face ID, I have to do my password, before you can complete the process that I've already said yes to?

Why?

Why?

W H Y, I Y, I Y, it's an I Y, lowercase I, Y, and then why is it taking that long?

I have things to do on my computer, I have applications that I have running always, so when I have closed them all with that little in between, I've prepared for you to do your stupid update on what, I don't, it's always like, we've made bug improvements on Apple, Microsoft, Word, how I don't use Word, and when I do, the update doesn't matter to me, but you have made me, so, Close everything, I gotta get everything all ready, I know that I have to use this computer because I have a Zoom call in the morning, so

let me get that all set up and ready, and then I come down, pushing my little time limits here because I'm sleepyface, I gotta get ready, and then my computer, it's that little stupid generic background with the red and the green stripes, go to hell, that's not the one I've chosen, so I know we're not ready, then you say, Password, so then I put in my stupid password and then you give me a black screen with the little Apple logo with the little progress and it says, Estimated update time, 9, 13, 18 minutes?

Are you out of your fucking mind, Steve Jobs?

Why?

Why?

Why did you not do this while I was sleeping?

You mean to tell me that my computer sat like that?

It sat like that for another approval?

Hours while I snoozed upstairs?

Are you kidding me?

Why?

Why didn't you just finish the download?

Are you kidding me?

You restarted and you sat, paused in the middle of production?

I I I I I I am enraged.

Wow, I hear it, I hear it in your voice, Trey.

Any thoughts?

Yeah, I mean, this happens to me a lot where it'll say like, we're gonna update overnight and then the next morning it'll be like, sorry, failed to update

and I'm like, why?

What did I do wrong?

So I have that issue.

I also hate when it's like, like you were saying, it'll be like nine minutes and then like it pops up to like 12 minutes,

14 minutes and you're like, how many hours, it'll say one minute and then like five minutes later, it's still on one minute and you're like, don't insult me with.

Your inaccurate time

frame here.

It's really like anything when you go on your computer and you just like can't use it right away.

It's very annoying.

My, this computer that Trey and I record on that is like now exclusively for podcast purposes is, has been like a lemon since day one.

Like every other time I open it, I need to like finagle her, restart her.

It's just annoying.

It's annoying that I can't just get up, go.

yeah, my feelings are hurt that you used this one for us.

Babe, this was a brand new computer when we started this podcast.

Is that true?

It's true.

No, that's crazy.

I bought this for us.

But in this conversation of like, how long it takes, it also occurs to me anytime I get a new iPhone, anytime I like, am looking for like, it's time to get a new computer, I'm like, well, I want as much memory in gigabytes as possible, but I know that it's going to take days to convert everything from the old to the

I know.

we're getting out of, I'm such a virtual hoarder.

It's insane.

Oh, same.

that's my complaint.

I hear you, Trey.

I'm so over it.

Steve?

People that work for Steve?

Steve's no longer alive.

Do we still blame Steve?

Mmm, yeah.

Yeah.

Okay.

Alright, well, I need to shake that off.

I've added it to the ledger.

That's for sure,

Trey.

It's not in process.

It's been officially added.

It's

done.

You're welcome.

You're welcome.

You wanna jump into a review?

Oh my god, please.

Let's do it.

Review That Review,

As you know, we are your trusty Review Queens.

We bring in reviews from the internet that we feel need to be inspected.

We're gonna read you a review.

We're gonna break it down together.

We're then gonna rate the impact of that review on a scale going from zero, This is a regal process that we call,

Assess That Kevetch,

And this week is you, Chelsey Goose, What'd you get?

What'd you get?

What'd you get?

What'd you get?

All right, went back to Yelp for this week.

I have a one star Yelp review for Blow and Glow, which is a blow dry service, sort of similar to a dry bar, and Here I can read a little bit about it.

Blown Glow is a full service salon specializing in hairstyles, updos, makeup, color, haircuts, hair extensions, eyelash extensions, eyebrow shaping, and face threading.

Give us a call today for bookings, rates, and availability.

You can also contact us on social media and book online.

This is a one star review.

I might need a little help with the name.

A N A H

I T, Anna Hit,

Yeah, we'll say Anna.

oh say Anna,

Anna

can we say, hit

Hit, Anna Hit G, Anna Heat G, Alright, this is the One Star Review,

let's get into it.

We all know every store has their own policies,

Mm hmm.

When something is final sale, they usually tell you at the store, right?

Mm

You would think that they would tell you deposits are non refundable.

hmm.

a week before my appointment.

The receptionist told me we do not return deposits.

She gave me a rude answer instead of apologizing.

Well, that's how deposits work.

Sorry, no, ma'am.

That's not how they have worked for me in the past.

It's not a universal policy.

You need to tell your customers.

Usually, salons have a grace period and they give your money back.

What if I have COVID?

They are okay with me going so I don't lose my deposit.

Instead of helping me out,

they didn't give me any salon credit or help me change my appointment to another day.

Anyways, I was not pleased, but I still showed up to my appointment.

The stylist was running behind, so they asked me to wait 15 minutes the most.

I wait outside in my car because there was no single chair available to

sit on,

I know this guy,

15 minutes pass and I come see this girl's like halfway done, Like don't lie, if it's 30 minutes,

tell me, I have a life too, I'm not waiting for you, Instead of apologizing, making me feel comfortable, they made me feel like an idiot, They didn't give my refund, expected me to be fine with that, but if they're super late, they expected me to wait and be okay with it?

FYI, I wanted to originally cancel my appointment because my kids were sick.

Like, have some compassion, bro, especially because I was not warned it was non refundable.

If it was like 25, I wouldn't care, but 100?

Come on!

Whatever, I walked out because I didn't want to spend another second there.

I don't care if I lost 500 worth of deposit, I would've walked out then too.

I never, ever write Yelp reviews.

This is my first one, but I couldn't sleep until I vented.

Oh, hit.

Oh, hit.

Oh, and a hit.

Gee,

Okay, this is gonna go into so many different directions.

let's do it.

Do you think that sick children warrant compassion?

I do.

How often do you think fucking children get sick, Chelsey?

Often, but at the same time, it's like if you're a caregiver and your kids are sick and also like a week in advance,

Yeah.

right?

So, okay, so I also was sort of like, I'm not sure because they talk about COVID and then later they're like, oh, by the way, the reason was my kids were sick.

So I wonder what the kids had that would last a week.

Maybe The kids had COVID, maybe the kids had the flu,

You don't think that HIT would have mentioned that it was COVID for their children?

I feel like they would

They probably would have, but either way, like, I think the ultimate point here, which, like, maybe it was unnecessary for them to even bring up the kids, I think maybe that's the point, but a week in advance is plenty of time to warrant getting a deposit back, not to mention, I don't think I've ever heard of having to put a deposit down.

So that was my next question because I've never been to a blowout place.

Are deposits generally attached to appointments for like blowouts?

I don't think so.

I've never seen that before.

I could maybe see it's like put your credit card on file because if you're a no show, Then you're gonna get charged like a hundred bucks.

I don't like I can make like it in the dry bar.

I want to say like I have my credit card in the app.

So I'm sure in the language somewhere It's like if you're just a no show like you're probably gonna get charged some a no show fee, but a deposit I've never heard of that for a salon,

Yeah.

I also feel like there's a couple of things here, but I feel like a glaring omission.

So much of the communication in this review is about the receptionist, and I want to know who the receptionist is, because I'm assuming the receptionist is the person that's saying, oh, they're running late, so let's wait 15 minutes.

Also, I feel like the receptionist is the scheduler, so that's the person that is like, well, that's our policy.

And you're like, well, that wasn't communicated.

Also, I'm very confused.

Did they cancel the original and were charged because they say they showed up?

No, because they called to say I'd like to cancel my appointment and they were like, no, we, it's a deposit, like, you don't get your deposit back.

And so then they were like, okay, I

guess I'll keep my appointment then because like, I'm not going to lose 100 deposit.

And then they went to the appointment that they didn't want to go to in the first place.

And then they were forced to wait.

And then eventually, at a certain point, they were like, fuck this place.

I'm like, so over it.

It is interesting to me though, like the double standard because it is, it's like the doctor's office.

It's like, show up at your appointment time, do not be late,

right,

And then you have to be the one to absorb how they're always running behind.

That's right.

Yeah,

I see how that is more acceptable for a doctor because of emergencies and less acceptable for a blowout.

Especially a blowout at a place that has this ridiculous policy.

Well, that's the other thing, though, is like, if you're choosing to go to blow and glow, I recognize like the fine print you want to be told or you want to know but if it's a policy of the store complain about it and move on like and that's what they're doing they couldn't sleep until they did that so like I hear you

Yeah, but I think it's hugely useful, Trey.

I mean, yeah

like I get it, like complain and move on and it sounds like that's what they're doing, but at the same time, I'm so glad I read this review because I will never go to this place.

I can totally see How people could get finagled into this situation.

Like it's just our policy to take a credit card for a deposit.

Blow out.

Oh yeah.

Okay.

Like, Oh, maybe that's a little weird, but sure.

Oh wait, I'm going to be charged even though it's a week before.

I mean, like, that's crazy.

also how much are blowouts why is the deposit 100

was thinking the same thing.

Like that sounds like more than the cost of the blowout.

I'm just I'm wondering is all of the upset at the reception person you

Does it matter?

Well, even if it is like a policy that wasn't communicated, that's a separate issue, but I feel like they made me feel like this, and like instead of taking care of me, like so much of that I feel like can be buffered out based on the personnel, so that's why I would like to know the reception person, unless all receptionists at this place are just cunts.

Right, I hear you because it's like obviously it's not a review about like and then they butchered my hair

Which is like usually what you're expecting to hear from one of these reviews

all scheduling.

It's all scheduling, but as Tabitha Coffey would say, you know,

like

the face of the company.

Yeah,

How even more annoying for the stylist at this place if you are

misrepresenting the company.

It doesn't really matter.

Either way, the person is gonna leave.

The person's gonna be pissed.

The person's gonna go on Yelp and write a one star review because they can't sleep until they do so.

I think that the receptionist and the customer service is an important part of a hair or any like, a really any, any experience

Me too.

That's why I wish that HIT had communicated the personnel.

like giving them the like said like Ashley did this.

Yeah, why not?

I think that's useful.

like called out the person?

Yeah,

Okay.

I think it's unique.

I think it's valuable.

I think it's having an impact on me.

I just want to truthful shady here.

Do you think that Any of the being put outness and the audacity is having an impact on the review that we're reading because it comes across as truthful to me, but I'm wondering if there could be any infused shade anywhere.

I don't, I honestly don't really

think so.

Just because I think that this is like an experience that I can see someone having and then

want it like this is what Yelp is for.

If not for Yelp, how would you communicate this?

Like, I think it's important for the people to know.

And I imagine that Hit is not the only person that was unaware.

So that makes me think that it might be common to be like,

I mean, would you ever?

Would you ever assume that you put a deposit down for something like, we're not talking about a wedding, I mean, you know, like, would you ever think that you would put a deposit down for

something like this at all,

let alone that you wouldn't be able to cancel and get a deposit, like, and also, I think their point is interesting when they said, they didn't ask me if I wanted to reschedule,

right, I wrote that down

they didn't say like, no problem if you can't come in, why don't we reschedule you and we'll apply the deposit to that day, like,

Any of the things that, like, you would normally associate with the deposit for an exchange like this

did not happen.

So that's extremely useful information for me to know.

Were you entertained here?

Was it humorous?

Definitely not humorous,

Mmm, I'm angry.

I don't think it was humorous.

I think it was, like, from the heart.

Truthful.

Annoyed.

I think I could crown hit, how are you feeling?

I think I can crown Hit.

Let's do it.

So Chelsey and I each have our own set of zero to five crown cards.

In an effort to be fair, not influence each other, we will simultaneously reveal our ratings.

The Queens are tabulating, Total Score,

Okay, I'm holding up four crowns.

Trey's holding up four and a half crowns.

Trey, you go first.

Why four and a half crowns?

For Hit.

I think it's a very convincing review.

And as you said, this is what Yelp is for.

Without disclosing too much info, I work for a company with pretty rigorous policies that many people construe as

Hmm.

So, I think that's why I'm reacting so hardcore to this review, because as someone in my workplace who has to deal with people's upset around policies multiple times in a day of work, as a southerner, I know to just let me be good cop and I'll call in someone that's above my pay scale to have to be the bad cop, and, you know, honey, gets more than vinegar

Sure.

so that's why i wish they had communicated who the people were that were so gross but i still did four and a half because i don't think that's like You know, that's my preference here.

And I recognize you just feel swindled.

And if they aren't being forthcoming, if we're taking hit at their word that there wasn't like a fine print or an asterisk somewhere or the phrase non refundable deposit, then that's fucking shady boots, the house down mama, Mariah Carey.

So four and a half, because it's pretty strong.

And I think there's going to have to be a response company wise.

Otherwise, like, I ain't coming.

Bitch, I got a blow dryer at home, okay?

Chelsey, why did you say four?

said four, I don't know if I should really be blaming this on Hit, but only because we're really only getting one side of the picture.

We're not getting the full view of the scope of like, what is the service?

Because we did leave before we actually got the service.

So like if I had had this story and Hit had also gotten the haircut or the blowout and also gave me information, I think this would probably be nearly a Review Queen, but I think there's a lot of really good information here.

There's a cautionary tale.

I would know 1000 percent if I was going to call this place.

The first thing I would ask is like, is this deposit refundable?

Am I going to have a problem?

Do you run late?

Like just like

questions that I wouldn't have necessarily thought I need to ask before reading this review.

I now know I need to come armed with.

So I think that's pretty valuable.

So that was why I went with four crowns.

Big impact for me.

Yeah.

Yeah, heard that.

Yeah.

Is there a reply?

There's not a reply,

which is even, I know, I know, I know, well that was like even more why it's like, this is a valuable review, because clearly the company's not coming to their own defense in any way

here, or apologizing,

I mean, this is a beautiful example

and this is a verified page,

Write the power of a reply, cause I, I was willing to, um, be persuaded

that's right, I know, that's right,

blow and glow, more like, blow, no show,

Yeah, more like blow no,

very good Chelsey,

thank you, all right, we've done it, we've reached the most regal portion of our show, Trey, who are you inducting for?,

My Royal Highness, It's supercalifragilisticexpialidocious,

love, I really must induct this week, content creators who wear GoPros that are 4K.

on roller coasters and theme parks and upload them to YouTube.

you love this,

I love experiencing theme park attractions on my couch.

I don't, it's like, this is a very weird niche thing, but there is a huge community and I'm not even really like, I'm not a Disneyphile.

I'm not like a theme park person necessarily.

I love them.

And I'm for them, but it's not part of my personality, but there's something so satisfying about like, Oh my gosh, I went to like Universal Studios Orlando as a kid, and I remember like the Revenge of the Mummy ride, and it was so scary, and then it like occurs to me for some random reason, and I'm like, Oh wait, I want to like

experience,

it.

And there's like tons of options.

There's people that wear GoPros and they like go through the experience, POV, it's so fun, and I don't know, I just, there's something that's very satisfying, it feels, like, innocent and fun and joyful, right, um, and you don't feel like you're gonna get dizzy and throw up donuts from last week, so, I just wanted to take a moment to really give five stars to all these people that do it, cause it's really fun, especially when it's 4K and you're like, OH MY GOD, like, I just love it, talk about a blow and glow, I love, so much.

I love that.

So this week, I'm giving you your shine.

I'm polishing and glowing for you, all of you POV roller coaster YouTubers.

Thank you for your work.

Wow.

You are my royal highness.

That's a niche.

Have you never watched one?

No, I'm not a huge roller coaster person.

So I don't know

how I would feel.

Maybe I would like it, because I don't, have to like go on, but I can still experience

it?

I'm going to tell, I could tell a story about roller coasters in the after show.

That's a little bit embarrassing.

Well, it's a fun thing because like, especially like Disney, well, all of these amusement parks, like they create such little intricate worlds and so you can like watch them and slow them down.

And like, sometimes that'll be like a dark ride that they've like done and like the weird Silence of the Lambs, like green, like black

yeah, yeah, yeah,

or whatever.

So you can like actually

you can do the night, the night vision.

vision.

They have Space Mountain with the lights on,

I wonder if I would like, I love, Space Mountain is my favorite roller

but then you, you won't feel like your neck is going to get, you know, You're gonna get decapitated 'cause you can actually see like, oh, there's plenty of space.

I know, it does always feel like

you're gonna like, if I put my hands up, I would lose a hand.

That's right.

Yeah.

All right.

Well we did it, queen that It's another round on the R-U-A-R-Q Ferris wheel of Don't tell me what to pay.

And Don't tell me

cannot change my schedule.

And don't make me wait for 30 minutes, And then tell me it's really 15, I don't know.

I need a space to sit.

My car gets exceedingly hot.

Thank you for joining us today.

If you like what you heard, please tell a friend.

If you did not like what you heard today, please tell Blow and Glow.

Alright, Queens, on this week's After Show, Chelsey and I are going to be rating and reviewing a one star Amazon review for Made Mark by Spongebob Squarepants, Patrick and Spongebob Wide Eyed Surprise Pullover Hoodie, There's

a 27.

99 hoodie that have Spongebob and Patrick on it, but this is a repeat

Okay.

Repeat offenders.

Repeat reviewer, this is Alejandro P., if you remember, we did their shower cap review.

Okay.

I wonder why this was said, Alejandro, Alejandro, Ale

Alejandro,

Ale Alejandro, I

um,

don't remember anything else lyric wise in that song.

that's all I remember about that,

that, I love you, hot like Mexico, rejoice, no need to

oh my god, I can't believe you remember that.

Golly gee, I wonder that too.

Do you want to Trey?

I'm wondering, I'm gonna invite you all to remember.

Ignore the haters.

You're a queen.

Gender non specific, Queen.

That's right.

Bye.

Sign up directly on Apple Podcast to hear our weekly members only after show.

Unlock additional benefits when you become a Patreon member@reviewthatreview.com slash patreon.

Follow us on all the socials at TheReviewQueens and join our mailing list at ReviewThatReview.

com.

Our Kvetch line is open 24 7 at 1 850 REVIEW ZERO.

You never visit, you never write, give us a call now!

Trey, I have to talk to you about something on the after show because I'm sure you're very well versed in this, but over the past week I have become obsessed with Gypsy Rose Blanchard

and I've watched like Everything?

Have you watched all the stuff?

I love your big D.

Oh my god, I hate that everybody thinks about that because I'm just fascinated by the whole story and I feel, whatever,

we could talk about this on the after show, but are, I mean, it's true crime, is

this like something you've been, okay,

the Munchausen by proxy, or, which is not the clinical term any longer,

it's not,

medical, medical abuse by, um, insinuation.

There's a, there's actually a new term,

weird, okay,

but colloquially we say Munchausen by proxy.

But yeah, it's not my gig.

It's not my go to.

I did listen to another podcast recently about Munchausen's, but I did watch Mommy, Dead and Dearest

okay.

Watched

and yes, I was very much aware.

I think yeah,

you?

I watched the act.

I watched like the entire thing in two days.

That's the Dramatized version.

Yes,

Yeah, I didn't watch that.

Yeah, it's really it is a very complicated and compelling story

Yes,

for sure.

One of the more compelling stories I've encountered in a long time.

Okay, let's talk about it.

We'll see you

about it.

Friday.

Bye!