In this episode of Five Minutes with Gray Hair Dave, Dave talks about the importance of change and the impact it can have on customer service. Drawing inspiration from Walt Disney, Dave emphasizes the value of exceeding customer expectations and treating them with respect. He shares his own experiences working in the airline industry and how he applied these principles to build loyal customers. Although customer service is not his primary focus, Dave acknowledges the positive feedback he has received and affirms the significance of change in personal and professional growth. Tune in to gain insights on embracing change and delivering exceptional customer service.

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