In this episode, we explore Scottsdale’s brand-new Constituent Services team. Learn how the city is providing fast, personalized support to residents, what makes this service model unique, and how it’s designed to help navigate city programs, services, and issues. Guests Will Brooks, assistant to the City Manager, and Ross Heyl, Constituent Services supervisor, share how the department works, what residents can expect, and what success looks like as Scottsdale rolls out this innovative approach to connecting with the community.