Great experiences enhance your creativity, help you rest and recover, and restore your soul. Similarly, creating great experiences for the people that you work with, whether it be customers or employees, can be a powerful way to scale up.

Shane Mahoney has propelled luxury travel planning from a service to an art form. As the CEO and creative brain behind Lugos Travel, Shane puts together custom, luxury adventures, and meaningful experiences that are out-of-the-ordinary, thrilling, and a guaranteed delight to his clients.

So much travel now is planned by way of apps and websites, but when Shane learned about the opportunities available to him as a tour operator, he knew he had found the work he always wanted to do (even before he knew it existed).

Shane highlights what luxury travel looks like, how Lugos has pinpointed their travel destinations, and what their customers can expect from their experience. Their goal is to solve problems before their clients even know there is a problem at all.

Now operating in 17 countries, Lugo’s Travel is heavily focused on scaling up. They have identified ways to create a next-level, luxury experience for their customers. From professional photography to local, customized room gifts in upgraded hotel suites, they aim to delight and truly care for their customers.

The world is full of incredible offerings — what could you do for yourself or your team to enhance your efforts, your creativity, and your commitment to creating unbelievable experiences?

Interview Links:

Shane Mahoney 360

Lugos Travel

Resources:

20,000 Scaleups

Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.)

Bill on YouTube

Scaling Up is the best-selling book by Verne Harnish and our team for Scaling Up Coaches (formerly Gazelles). We share how the fastest-growing companies succeed where so many others fail.

Bill Gallagher, Scaling Coach and host of the show, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.

We help leadership teams with the biggest decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth. Scaling Up is based on Verne’s original best-selling business book, Mastering the Rockefeller Habits.

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