This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.

The Langham Hospitality Group recently launched its “Brilliant by Langham” loyalty programme after a comprehensive two year project, led by Susan Nisbet, their VP of Loyalty.

Langham Hospitality Group is the wholly-owned subsidiary of Great Eagle Holdings, which operates a family of distinctive hotels under various brands across Asia, Europe, North America and the Middle East.

In today’s conversation, Susan shares her career specializing in loyalty in the hospitality sector, and some of the incredible learnings launching a new hotel loyalty program in such a mature and competitive sector, along with the unique challenges to create a compelling concept that works for a range of diverse global cultures.

Listen to enjoy my conversation with Susan Nisbet from The Langham Hospitality Group.

Show notes:

1) Susan Nisbet

2) The Langham Hospitality Group

3) Brilliant by Langham

4) Watch the full interview at www.Loytalty.TV