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This is a video to show you how we raise support requests and the
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podcast websites support platform.
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You'll need to know this, um, um, So podcasts websites members reach out
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to us on Intercom for problems that they're having with their WordPress site.
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What we do is try and encourage progressive websites members to
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use the support process through that custom websites account.
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The reason for this is they often means that we need to get
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less Ciroq here and involved.
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Um, In resolving their issues.
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So it's super easy to do.
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Um, so if you get an Intercom message from a podcast websites member, if
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it's something that you can't address there, and then it's super easy to just
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score and create a support request.
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And then all you'll need to do is let that podcast websites member know that
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you've raised a support request this way.
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Um, and they'll, they'll continue conversations with.
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Oh myself.
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So I'll get you set up.
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We access to this platform to log off.
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It's really like D um, and not as nice as Intercon, um, we've
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been using this for quite awhile.
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So this is the podcast websites dashboard.
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Um, we manage support requests.
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Um, per person, um, and they use this platform because you can
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follow conversations and they're actually given an ID ticket number.
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So, um, it's a bit easier to manage.
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So really simple.
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Um, these are the ones that I'm working on, these new ones that are coming in,
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or being assigned to other people, but for setting up areas, support requests
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for a podcast websites member, all you need to do is search for the user.
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It will come up with the account.
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And then on the right and side, and these are all the user's details.
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Um, you can really dig into, to walk, um, setup of golf invites, et cetera, but just
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for the time being, this is just to show your art to set up a new support request.
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Um, so over here, you'll see openers fault camp.
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Add in ID towels.
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Um, a second.
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Okay.
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So what you see is that I just put a response in, um, acknowledging
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that I've got the request of
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to help them with their issue.
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Um, so you just make sure it's assigned to a technical team and
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then the ball, um, you open ticket.
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So that sends it off to, um, the user.
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And then if you just come over here, You can see that that's now a ticket
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where in fall, someone to pick you up, um, you can assign these to people.
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Um, but in the interim, if you just leave them like this in this, um,
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queue, rather than assigning it to someone specific, um, I can pick
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them up when I check support dealer.
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So then all I do next is head on over to.
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Let that person know that you raise that request and they just need
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to check the inbox for an email.
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That's it for now, if you want to ask me any questions about
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it, please just let me know.
