Rob “Dutch” Silverstein started A&M Auto Service, in Pineville, NC, over 19 years ago. He started working part-time out of a rented single bay in the back of a body shop. At that time, he was also a Captain for a major airline.
Because aviation is a cyclical business: when things are good, the airline grows, more pilots are hired and your career advances so that you may move up in seniority and achieve advancement in rank and pay. When things go badly, the reverse is true: loss of rank, seniority, and pay. Then insecurity abounds; after all your job might be the next to be eliminated.
He had a backup plan.
Someone once told Dutch that to succeed in business, it was necessary to do something that you love to do; something that gave you a great deal of satisfaction, something that you did really well. For him, that left just two things; flying and working with his hands repairing cars. Ever since he was a boy, the Good Lord gave Dutch the ability of understanding and repairing things mechanical.
He put in a lot of hours that is typical for anyone starting their business. Business was good and he invested all the proceeds back into the business, without drawing a salary, to buy diagnostic equipment. Dutch specialized in diagnostics because he loves the challenge of mastering vehicle systems of cars as they became more and more complex.
As his business continued to grow, Dutch soon recognized the public’s need for an honest, integrity driven, low sales pressure repair facility. A shop that is motivated to educate each customer and address his/her automotive needs individually. One that is focused on doing the RIGHT thing, not some distant Corporate or Franchise Business Model idea of the right thing, but THE right thing for each customer.
|Number of locations:||1|
|Years in industry:||30|
|Years business ownership:||19|
|Number of technicians:||2|
|Number of service advisers:||1|
|Number of bays:||7|
|Number of lifts:||6|
|Days open:||Mon – Fri|
|Technician training hours per year:||25-40|
|Specialty or Something Unique:||No commission pay structures. Ethics Driven Company|
|Website provider:||Go Daddy|
|Performing hybrid repairs:||Yes|
|Biggest challenge:||Technician Shortage|
|Philanthropy:||Marine Corps League. Masons|
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