This week on The Veterinary Business Success Show, communication expert, Jim Bolton, joins host, Brendan Howard. 

Jim’s experience in communication began at a young age, with both his parents founding Ridge Training (a US-based firm that improves business and personal relationships through skillful communication). Both his parents have also published books dedicated to improving communication skills within the workplace, including his father’s, Robert Bolton’s, well-known book, ‘People Skills’. 

Now as the president and owner of Ridge, Jim is on his own mission to consult business leaders to build high-candor cultures in their organizations.

In this episode, Brendan quizzes Jim on different ways to approach communication in a veterinary practice including what it’s meant by psychological safety and situational leadership.