Transcripts
Welcome to Unboxing Logistics.
Speaker:I'm your host, Lori Boyer.
Speaker:Today we have a really interesting episode, kind of a, a request
Speaker:from some of our customers.
Speaker:You've probably seen in the news lately there was a, a big, exciting
Speaker:merger of Sendle and First Mile, and ACI Logistix has all come
Speaker:together and formed FAST Group.
Speaker:So we've been having some of our customers ask, what does that mean?
Speaker:What, you know, what do you need to know as a shipper?
Speaker:And so today we have brought on a really exciting guest.
Speaker:We have Keith Somers, who is now the new CEO of FAST Group.
Speaker:Keith, welcome.
Speaker:Thank you, Lori.
Speaker:And thank you to EasyPost for having me on your show.
Speaker:Absolutely.
Speaker:We're gonna throw all the hard questions at you so that everybody,
Speaker:all of our shippers can know, what does it mean, what changes does this
Speaker:involve and all of the good stuff.
Speaker:Before we even start on that, Keith, one thing that we've been asking our guests
Speaker:this season is the name of a person, or on the flip side, a role in the
Speaker:industry of someone you really admire.
Speaker:And I would love to kick it off by hearing that from you.
Speaker:Out of grad school, I was in Hewlett Packard for a few years, so I always
Speaker:resonated with the, the story of starting your business out of a garage.
Speaker:And the founder and, and former CEO of First Mile, Devin Johnson literally
Speaker:started his business out of his garage, getting customers, driving his trucks
Speaker:out to pick up the product, bringing it back to the garage, figuring out how to
Speaker:print labels, and then inject those labels into USPS and other delivery networks.
Speaker:So I admired his journey and company so much I acquired First Mile.
Speaker:I love that so much because I feel like here in the industry there are
Speaker:so many who are scrappy, who really are that exact story you're talking
Speaker:about, Keith, straight from the garage.
Speaker:And we have customers who absolutely started that and, and went huge.
Speaker:We have those watching today probably who may even be in their garage starting
Speaker:a shipping business, starting a retail business, ecommerce, all kinds of things.
Speaker:Love it, love, love, love it.
Speaker:So let's talk then we're gonna jump over straight to the meat
Speaker:of it, ACI Logistix, First Mile, Sendle, they have merged together.
Speaker:What was the driver behind that, Keith?
Speaker:What?
Speaker:What was kind of the vision with that?
Speaker:Well, I think it's important is to give you a little bit about my background
Speaker:so it all kind of ties together.
Speaker:So I come from really traditional kind of old school operational roots.
Speaker:My grandfather and uncle started ACI in 1965, so it actually
Speaker:turned 60 years old this year.
Speaker:I literally, out of undergrad, grew up on the shop floor, dispatching
Speaker:drivers, overseeing routes, helping out with customer service, did sales
Speaker:and marketing, and even a little tech.
Speaker:I, I built a, back in 1998, a, a, an access database, which was
Speaker:a precursor to CRMs of the future.
Speaker:Back when that was like super high tech forward, everything.
Speaker:I love it.
Speaker:I literally bought a book How to For Dummies for, access.
Speaker:Yeah.
Speaker:So I built it, this is before I left the company and it, it was CRM
Speaker:and complaint management system.
Speaker:And so after four years in ACI, I left, I went back to grad school to get my
Speaker:MBA at University of Southern California with an emphasis on supply chain.
Speaker:'Cause that was really calling to me.
Speaker:And that summer I had the amazing opportunity to do an internship again
Speaker:in operations on the shop floor of TRW Automotive Plant in central Mexico,
Speaker:helping them streamline their, their kiting and, and assembly operations.
Speaker:So super cool experience, but it's a continuous theme.
Speaker:Graduated worked for HP as I mentioned for, for several years in their supply
Speaker:chain group both in laptops and desktops.
Speaker:So managing RFQs managing the business relationships with our strategic partners.
Speaker:A lot of travel to China and Europe, and I guess I just got a
Speaker:thing for strategic partnerships.
Speaker:That was kind of what inspired me the most.
Speaker:At, at a global stage really.
Speaker:So as the story goes, my, my old man made me an offer I couldn't refuse back
Speaker:in 2002 to come back and, and run ACI.
Speaker:And it was, at its core it was a print media distribution company.
Speaker:Delivering newspapers, phone books, other things.
Speaker:So when I started, it was several million dollars of revenue.
Speaker:We scaled it throughout the country, got to nearly a hundred million.
Speaker:Along that journey, I got my first iPhone and realized I was gonna
Speaker:have to reinvent the company.
Speaker:I was gonna say phone books and newspapers, Keith.
Speaker:Yep.
Speaker:So.
Speaker:We, we're in the future now.
Speaker:So we see what's happening, writing on the wall there.
Speaker:Yep.
Speaker:Yep.
Speaker:So I saw it thankfully coming.
Speaker:And believe it or not, that business was spun off in this merger and it's actually
Speaker:still doing quite well today, but that's a separate story for a separate day.
Speaker:And so we literally changed out the engine of our plane at altitude.
Speaker:I hired our first employee, Kevin Collins from Newgistics, brought
Speaker:him on to build out a small, small parcel logistics company.
Speaker:And we had along the way a couple of mergers and acquisitions of
Speaker:some smaller Boltons and several hundred million parcels later.
Speaker:Here we are.
Speaker:Wow, that is crazy.
Speaker:That, I love that you have been China, south America, Europe,
Speaker:you went everywhere, came back to your roots, and here we go.
Speaker:In this theme of supply chain operations, it's just kind of been in my blood.
Speaker:I, I love that actually.
Speaker:Honestly, so often people come to supply chain from all kinds of weird
Speaker:routes and, and a lot of times it's this big sort of hidden world nobody knows
Speaker:about unless you were raised in it, unless you saw it from the beginning.
Speaker:So I love when we have those people who have really cut your teeth on
Speaker:supply chain from the beginning.
Speaker:That's super cool.
Speaker:Okay, so we've merged these companies.
Speaker:We've got Fast.
Speaker:So first, I guess.
Speaker:If you were a customer and have been a customer of Sendle, ACI Logistix, First
Speaker:Mile, what does that mean for them?
Speaker:So it really comes down to, to capabilities.
Speaker:And we have this mantra here, better together, delivering more.
Speaker:Legacy ACI focused on the enterprise segment had high volume sortation systems,
Speaker:really efficient middle and last mile.
Speaker:That was kind of its thing but it didn't have a real customized pickup
Speaker:infrastructure at scale or a really robust receiver experience platform.
Speaker:First Mile, their, their segment was really SMB clients, so they had
Speaker:a really amazing first mile pickup infrastructure and a, a really good
Speaker:kind of decision making routing engine that could tap into multiple delivery
Speaker:networks throughout the country.
Speaker:But they're really missing their own high volume sortation and
Speaker:delivery network and that consumer experience platform that Sendle has.
Speaker:So for Sendle, they had this booming platform for small businesses to
Speaker:print labels and to get access to better rates relative to just off
Speaker:the shelf and rack, and built this amazing consumer experience platform.
Speaker:But we're really missing that enterprise grade sortation and delivery solution.
Speaker:So that was a wow moment.
Speaker:And we'd been working with First Mile for years.
Speaker:They were a client of ours and we were integrating with Sendle, just like,
Speaker:what if, what if we brought all these companies together and had a one stop
Speaker:shop for customers and clients of any size: small businesses, medium, enterprise
Speaker:clients that could get customized pickup delivery anywhere to anywhere.
Speaker:Ground, expedited, air cargo.
Speaker:Combined with, you know, great time in transit, really efficient cost position
Speaker:and award-winning consumer experience.
Speaker:So that was like the wow moment, bringing all that together.
Speaker:That was a dream.
Speaker:And it actually came true.
Speaker:'Cause I know a lot of times we think those things.
Speaker:Wouldn't it be amazing.
Speaker:And it was worth all the effort.
Speaker:It was not easy.
Speaker:I was gonna say it actually happened.
Speaker:Two companies coming together is pretty intense, but, but three it's we're right
Speaker:in the first inning of this whole thing.
Speaker:Okay, so Keith, what does it then mean for the customers of each of these
Speaker:three different, if they were already a customer, what, what are the impacts?
Speaker:So they get access to the other previous brand's capabilities.
Speaker:Okay.
Speaker:Just right out the gate.
Speaker:Yeah.
Speaker:Like Sendle can have customized pickup and be injected into the network and
Speaker:get better time and transit and still connects to their consumer experience.
Speaker:ACI clients and, and First Mile clients will get access to, to
Speaker:Sendle award-winning RX platform.
Speaker:RX, we refer to that as receiver experience platform.
Speaker:Like where is my parcel.
Speaker:With literally Johnny on the spot answers to that question and, and
Speaker:number of self-help and automated and call center support.
Speaker:So at scale, both ACI, legacy ACI and First Mile clients get
Speaker:access to, to that capability, which we'll talk a lot more about.
Speaker:And I just wanna say one thing.
Speaker:The Sendle RX experience has what's known in the industry and a lot of industries.
Speaker:It's an a customer sat metric called NPS, net promoter score.
Speaker:And a lot of people know what it is, yet whoever doesn't I'm no expert in it,
Speaker:but there's a lot of customer surveys that go out to clients that use the
Speaker:service or buy a product and anybody that scores six or less, that's a detractor.
Speaker:And anyone that scores over seven is, is a promoter.
Speaker:So you just do the math of all these surveys that come back and Sendle has a
Speaker:score of 75, which is kind of incredible.
Speaker:It's insane.
Speaker:Yeah.
Speaker:It's better than Disney, Apple.
Speaker:So that's the standard they've set.
Speaker:So to give all the clients access to that kind of receiver experience,
Speaker:we're we're just thrilled.
Speaker:That's amazing.
Speaker:And that's amazing.
Speaker:And for now, their contracts or whatever they have remain the same?
Speaker:Well, we're integrating everything and we're, we're integrating the
Speaker:capabilities so we can provide all the capabilities, whereas the First
Speaker:Mile pickup for any of the brands the Sendle RX experience for any of the
Speaker:brands, access to the delivery network for any of the brands all at scale.
Speaker:And that's happening as we speak.
Speaker:Okay, perfect.
Speaker:That's amazing.
Speaker:Now we are, you know, in the midst already of peak season.
Speaker:You know that's obviously a critical time for anybody in any network, as you know.
Speaker:How, how has, you know, what, what are you doing to make sure that your
Speaker:customers are not gonna be seeing interrupted service during this time?
Speaker:So there's a lot of pre-work that we did.
Speaker:We closed the deal the first week of August.
Speaker:So the very first thing we did before touching anything else was
Speaker:consolidate the, the, the network team from all three companies.
Speaker:To, to work out the bugs, put, organize the team around the, the,
Speaker:the tools that we had from each of the different companies wasn't all
Speaker:integrated yet, but at least get all the, all the team on one page.
Speaker:And in the last month it's really rebalancing the delivery
Speaker:network to get ready for peak.
Speaker:And, and we're stabilizing everything.
Speaker:Literally real time.
Speaker:And we're, we're super excited to deliver a a fantastic peak peak for our clients.
Speaker:Perfect.
Speaker:Okay, so you mentioned that, you know, you're stronger on first
Speaker:mile national distribution.
Speaker:What does that really look like in practice?
Speaker:Like, help me understand that from a, a practical standpoint.
Speaker:Yeah, sure.
Speaker:So say you're a Sendle client and now you get this customized pickup
Speaker:at your facility with a branded truck and an employee driver,
Speaker:and you get to know that driver.
Speaker:So you get that initial engagement to, to really know that there's a,
Speaker:a human that belongs to the company on the, the other end of all this.
Speaker:Then that load or that parcel gets immediately inducted into
Speaker:enterprise grade, high volume sortation at speed and precision.
Speaker:And then it gets injected into interconnected delivery network that
Speaker:that can really deliver on any different service type, whether
Speaker:it's expedited ground, air, cargo.
Speaker:So all that comes together with the receiver experience.
Speaker:Somebody says, where's my parcel?
Speaker:They get that Sendle RX experience, NPS 75.
Speaker:Really clients of any size can enjoy this now.
Speaker:And we could grow with a client.
Speaker:They could start in their garage and maybe they're selling yoga pants and
Speaker:they're gonna be the next lululemon.
Speaker:They could stay with us the entire journey.
Speaker:That's fantastic.
Speaker:So that was really part of the the wow factor as well for us.
Speaker:How has been merging all your technology?
Speaker:Like I feel like that is so, so tricky.
Speaker:Tech is hugely important today the tech stacks and whatnot.
Speaker:What, what have you been doing on the technical standpoint to
Speaker:make sure everything's smooth and, and that that goes well?
Speaker:So we made a lot of changes real fast operationally, but we've been
Speaker:very slow to integrate to one tech stack, 'cause it's so sensitive.
Speaker:We did a lot of show and tell pre-close for, for each tech team.
Speaker:So everybody got a really good idea of what the capabilities were and if
Speaker:there were any gaps, what they were.
Speaker:So we just leveraged for the clients that each client is currently
Speaker:sticking with the, the, the tech stack that they were already on.
Speaker:And we will begin that integration of tech post peak.
Speaker:Smart, smart.
Speaker:I, I totally get that.
Speaker:That's, that's awesome.
Speaker:What, what are some of the biggest lessons you've learned so far?
Speaker:Just merging three big brands, the whole process, technology,
Speaker:people, processes, all the pieces.
Speaker:What are the biggest lessons you've learned so far?
Speaker:In grad school, we studied quite a few Harvard case studies about
Speaker:mergers, the pitfalls, the challenges, the failures, the successes.
Speaker:And the, the one common element that rang true to me throughout
Speaker:all of them was laser focus.
Speaker:You've got to stay focused.
Speaker:And integration can take 18 months or more.
Speaker:So you might think you're done and you're not.
Speaker:So it's really to stay focused on what the primary directive is.
Speaker:So legacy ACI had been through three acquisitions in the last
Speaker:seven or eight years, and, and each one had a very specific purpose.
Speaker:One was to get specific technology, another was to get a certain
Speaker:talent and operating model.
Speaker:Another one was, was to get a literally a book of business.
Speaker:So you ignore all the shiny objects 'cause there's a lot of opportunities, and you
Speaker:really stay focused and true to what that core mission is until that box is checked.
Speaker:So that's one of the learnings is, you know, with especially
Speaker:bringing three companies together, is to be laser focused.
Speaker:Not just, it's not just one priority, it's several.
Speaker:But we gotta make sure that there's super clarity around those priorities.
Speaker:You're laser focused on what your, your foundational goals.
Speaker:A thesis, and priorities are and not distracted by, wow, that's really cool.
Speaker:Or, whoa, we could do this.
Speaker:Stick to that foundation.
Speaker:Is that what you're saying?
Speaker:Yes.
Speaker:And you have to say no a lot in the beginning.
Speaker:Okay.
Speaker:Oh, Keith.
Speaker:Not my favorite word.
Speaker:Not mine either.
Speaker:But hey, somebody, we gotta do it right.
Speaker:Honestly, that's a great lesson for everyone out there watching.
Speaker:Say no, stick to the basics and the foundation.
Speaker:It is really easy.
Speaker:I think these are actually just great life lessons.
Speaker:These are like lessons from Keith, but stick to what really, really matters.
Speaker:Don't distracted by the sparklies.
Speaker:And say no where you need to say no.
Speaker:What else have you learned?
Speaker:Yeah, one, one other.
Speaker:I think this one is actually kind of cool from a kind of a 50,000 foot
Speaker:level is there's, what I've really learned and discovered just in the
Speaker:last couple months, and I kind of knew it intrinsically, is companies, they
Speaker:have SOPs and processes, but there's really kind of hidden rules of the road.
Speaker:How decisions are made in an organization, how people act, what language they
Speaker:use how things really get done.
Speaker:And it's really challenging to bring three companies together, three
Speaker:organizations and cultures together and, and like hit the ground running day
Speaker:one because people could talk by each other thinking they're communicating.
Speaker:Who have spent a lot of time that this first couple months is really trying to
Speaker:focus in on what people are saying to make sure everybody else is understanding
Speaker:and then slowing down to get that grounding before you can speed up.
Speaker:So that was really the first month and a half, is really making sure
Speaker:we're understanding each other, that everybody knows how delivery plans
Speaker:are met in one company versus another.
Speaker:What certain departments might focus on X, Y, and Z and a department with
Speaker:a similar name and a different company might focus on A, B and C. And we just
Speaker:need to make sure we level set everything so we can move forward fast together.
Speaker:I love that you said to slow down so you can speed up.
Speaker:That is so smart and so hard to do.
Speaker:It's easier said than done.
Speaker:So hard to, I'm a go, go, go kind of person, Keith.
Speaker:I get an idea and I'm like, let's do it.
Speaker:That makes two of us.
Speaker:But slowing down, so that when you are going fast, you're not just
Speaker:wrecking, it's not just a wreck.
Speaker:I, I love that you brought up the culture aspect.
Speaker:'Cause to me, and the people part, you know, we got the
Speaker:technology, we got the processes.
Speaker:You've gotta merge them all together.
Speaker:And this is true.
Speaker:Anyone who's watching, just if you're trying to work with your own company,
Speaker:if you're trying to align with different departments, all of these kind of
Speaker:things, these lessons that Keith are teaching us are still so, so applicable.
Speaker:But how do you manage that cultural element?
Speaker:How do you, you know, you've talked about slowing down and listening, but how do
Speaker:you get everyone else kind of to do that and, and to keep that right cultural mix?
Speaker:Well, it's not easy, and the way I, I framed it because there's
Speaker:definitely different cultures with the three companies.
Speaker:It's what are the common values of, of each culture, even if we
Speaker:name them something differently, like to get anchored in that.
Speaker:The way I framed it is it's not which culture wins out.
Speaker:We get to come together to create a new culture.
Speaker:Remember, better together, delivering more.
Speaker:How, how can we grab the best of all cultures and, and deliver on
Speaker:a new promise for the company?
Speaker:And we're in the process of doing that.
Speaker:We've sent out surveys to the entire company.
Speaker:There's been focus groups with team leads.
Speaker:So we're trying to build a culture of gratitude.
Speaker:Because you cannot, in this industry, move as fast as we need to go and charge
Speaker:as hard as we need to without really showing appreciation for every individual.
Speaker:So there may be people that step on each others' toes, or there's gonna be
Speaker:conflict, because we're driving toward common goals as reasonably fast as we can.
Speaker:I love that Keith.
Speaker:I've been in multiple companies where people are deciding the values and, and
Speaker:picking, you know, what it's gonna be.
Speaker:And that's one of the first times I've heard gratitude and I love it.
Speaker:I mean, gratitude is shown by, just by research, by studies, you know, all those
Speaker:Harvard business reviews you're talking about, they're, on the importance of
Speaker:gratitude and the strength of it and, and the way that it can help you be calmer
Speaker:and more collected and work together well.
Speaker:Fantastic choice.
Speaker:Callouts all the time in, in our meetings, town halls, on Slack.
Speaker:It, it's, it's kind of a glue that's bonding us because we're looking for
Speaker:opportunities to call out awesome behavior or effort or results.
Speaker:It's perfect during a merger of three whole companies.
Speaker:It's so important.
Speaker:You, you can't do this without conflict or hurt feelings or, you know, concerns.
Speaker:Those are natural.
Speaker:So we, we just keep coming back to gratitude.
Speaker:Yeah, I love it.
Speaker:Okay, so beyond building your own employee kind of culture,
Speaker:your trust, what about customers?
Speaker:So how are you managing, making sure you're still including that
Speaker:incredible customer experience, that no one's falling through the cracks?
Speaker:All of that.
Speaker:So we've ring-fenced, ring-fenced, each brand every, the clients
Speaker:know within that brand, that brand is still here to support you.
Speaker:In the same way we're gonna continue to meet you where you're at.
Speaker:And oh, by the way, we're bringing in new services from this merger, this
Speaker:combined company and layering those in and, and articulating the, the
Speaker:value of these different services.
Speaker:That's really it.
Speaker:And we've let them know, they'll be, try to educate our clients that
Speaker:there may be changes in the future.
Speaker:But you're still gonna get the best of of us throughout the journey.
Speaker:Yeah.
Speaker:So it's really kind of an exciting era, not a scary era.
Speaker:As you look beyond sort of, you know, I imagine the first six to 18 months
Speaker:is a, is a lot of figuring everything out and making sure everything's solid.
Speaker:Looking a little bit past that on your roadmap.
Speaker:You know, how is sort of your consumer experience or consumer expectations,
Speaker:how, how is that gonna come into play with your roadmap for the future?
Speaker:We get a little secret glimpse.
Speaker:Well, we've got an amazing product team that's coming together to put a,
Speaker:a killer global product roadmap in, in front of us, driven by our priorities.
Speaker:But I think beyond that, certainly speed, convenience, sustainability.
Speaker:Those are gonna speak loudly to, to our clients of today and tomorrow.
Speaker:But what I do see is a lot of companies that are getting really good at time
Speaker:in transit and driving down prices.
Speaker:So I think that's gonna kind of be commoditized.
Speaker:So I, we, we, we have our own ideas of where we're gonna differentiate,
Speaker:in addition to doing what is, is just
Speaker:foundational.
Speaker:Foundational, but we got a little sparkly excitement out there too.
Speaker:Yes, we do.
Speaker:It's what keeps life fun.
Speaker:If you have one reason, Keith, that you feel like people should be
Speaker:excited about FAST Group, just one.
Speaker:That's gonna be hard.
Speaker:One reason that people should be excited and not nervous about
Speaker:FAST Group what would that be?
Speaker:Yeah, of course, it, it's assumed and foundational that you gotta
Speaker:have great time in transit, be efficient deliver the goods on time.
Speaker:But where we're gonna differentiate is that receiver experience at scale.
Speaker:So when somebody says, where's my parcel, there's an answer in the way
Speaker:they want to get that answer, whether that's live voice chat through email.
Speaker:We meet them wherever they are and continuously update them until
Speaker:they've felt like they have gotten the happy path for their parcel.
Speaker:I love it.
Speaker:The receiver experience.
Speaker:Fantastic.
Speaker:Okay, we're almost done.
Speaker:I have a couple more questions.
Speaker:First, I wanna know what's keeping you up at night?
Speaker:You know, tell me the truth.
Speaker:You've just branched, you've just launched a brand new company.
Speaker:We've got a crazy market and everything else in the world going
Speaker:on with it is crazy right now.
Speaker:What keeps you up at night, but what also gets you really excited about the future?
Speaker:There's really two things that, that keep me up.
Speaker:One are the
Speaker:unknown disruptions, and there's been quite a few the last couple years.
Speaker:There's been some major players that have gone out.
Speaker:There's been massive overhaul to the postal network with work share products.
Speaker:The tariffs.
Speaker:So these we're nimble company and we always find ways to, to kind of
Speaker:reinvent ourselves and, and extract advantage when there's disruption.
Speaker:But that it always keeps you know, somebody in my chair
Speaker:up at night and should.
Speaker:I think you're exactly right.
Speaker:I don't think, you know, I interview a lot of people and I
Speaker:hear a lot, disruption's the norm.
Speaker:You know, this is no longer like a, oh, we've got this one off.
Speaker:Life just seems to be crazy.
Speaker:So you gotta be nimble, you gotta be resilient, you gotta be flexible.
Speaker:And I think just knowing the pitfalls of integrations but as I said, we really
Speaker:got the team focused on those priorities.
Speaker:We're battle tested as far as integrations, this is our fourth
Speaker:one from a legacy ACI perspective.
Speaker:First Mile's been through a, a couple, so I've got a, a team of
Speaker:folks that are up for the challenge and, and totally committed locked
Speaker:arms and, and making this work.
Speaker:So I'm, that's what gives me comfort and inspiration is my team.
Speaker:These guys and girls are amazing.
Speaker:And that's, is that what helps you get up in the morning, gets
Speaker:you excited, is the people?
Speaker:Yes.
Speaker:Yeah.
Speaker:Just working with my team.
Speaker:I like working with the best.
Speaker:Wow.
Speaker:That's amazing.
Speaker:Okay.
Speaker:Any predictions for 2026?
Speaker:Yes, I do.
Speaker:So as I mentioned before, I, I think there's gonna be more
Speaker:demand for, for speed, reduced time in transit, lower cost.
Speaker:There's gonna be a lot of providers that that, that give that.
Speaker:It's gonna be kind of commoditized, I think at some point.
Speaker:I think there's a huge opportunity for any company that can provide a
Speaker:one-stop national solution for any business segment, customized pickup,
Speaker:rapid transit times with really robust, you know, receiver experience.
Speaker:Whoever can provide all that, I think is knocking on the door to success.
Speaker:But what I think is going to define the winner is how good
Speaker:is their receiver experience.
Speaker:That's what's gonna win.
Speaker:What I'm hearing from you, 'cause you focused, you talked earlier
Speaker:about the importance of the foundation, not getting distracted.
Speaker:And there's all the integration and the, and your, and your team and everything.
Speaker:But it sounds like to me, your foundation is the receiver experience.
Speaker:That's where we're gonna differentiate.
Speaker:I love it.
Speaker:I, it's huge and I agree and because the expectations are continuing to
Speaker:rise and rise and rise and people who set themselves about apart.
Speaker:Yeah.
Speaker:That's really gonna be successful.
Speaker:I love it.
Speaker:It has been so great learning all about FAST Group.
Speaker:I'm really, really excited to see where you go and what happens in 2026.
Speaker:Keith, if people wanna learn more.
Speaker:Especially, you know, you've had three websites and where,
Speaker:where do people go to learn about FAST Group to stay up with you?
Speaker:Your show is one good place.
Speaker:We are asking some big questions about branding and how we're
Speaker:positioning ourselves right now.
Speaker:So that will be revealed soon.
Speaker:Oh, good.
Speaker:Oh, I can't wait.
Speaker:I love branding.
Speaker:That's, you know, part of my wheelhouse, so I am gonna be
Speaker:keeping a close eye on that.
Speaker:Can people connect with you on LinkedIn?
Speaker:Yeah, absolutely.
Speaker:Okay, so reach out on LinkedIn.
Speaker:We'll include a link to where people can check you out in
Speaker:our show note, show notes.
Speaker:But it has been really exciting.
Speaker:I think our customers at EasyPost are gonna be excited
Speaker:to learn about FAST Group.
Speaker:I know our audience out there has been asking and wondering
Speaker:what's going on with this merger.
Speaker:So there's the answers to your questions, everyone!
Speaker:If you have more questions, again, feel free to shoot them
Speaker:over to me, over to Keith.
Speaker:Keith, again, thank you for being here.
Speaker:Any final words?
Speaker:Thank you so much, Lori.
Speaker:This has been a pleasure and the best is yet to come.
Speaker:Best is yet to come.
Speaker:See you everyone.
