Tim Conder is the founder and CEO of consulting and training firm CXology. Tim joins the show to discuss the long-term exponential impact increasing your retention rate has on revenue, how CS departments can properly measure their value and effect, and he shares the surprising response he’s gotten when firing his customers in the past.

Who is Tim Conder?

• LinkedIn
• CXology
• CS Jobseekers Cohort

Links:

• CS Player(s) of the Week:
  • Jesse Kurth
• Referrals & Recommendations:
  • The E-Myth Revisited by Michael Gerber

About this podcast:

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This podcast is written, produced, and edited by Dillon Young.  You can find him on LinkedIn.

Please direct all inquiries to dillon@lifetimevaluepodcast.com.

Mentioned in this episode:

Matik

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