Bill Nalu is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years. He collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper, Dorman Industries, and Cardone. Listen to Bill’s previous episodes HERE.
Key Talking Points
What are you grateful for? The world isn’t ending. Stop comparing yourself to the content coming at you.
When you make a decision to move forward, don’t turn around and second guess yourself
Leadership comes through gratitude
Hire compliments to yourself
Suffering comes from judgment
“Air smells the best and freshest after a hard rain”
Awareness- isn’t that you’re having a thought, but that you are aware you are having a thought. That is your consciousness.
Learn from other people’s second chances before you have to be the one to learn from your second chance. You must have balance.
Compassion- there’s more going on in people’s lives than you know about
If you want respect, respect someone into respecting themselves
Consumerism- willing to pay extra
Do you hire for work ethic attitude? Do you love what you do for a living
Suffering comes from judgment- wean yourself off of the judgment that you have centered around you, judgment that comes toward you, and judgment that you place on yourself
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