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Episode 20: Custom Cakes - 1 vs 5 Star Reviews
Episode 2020th October 2021 • Review That Review with Chelsey Donn & Trey Gerrald • The Review Queens
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The Review Queens head to the bakery for this Special Edition VERSUS Episode where they pit a 1 Star Review against a 5 Star Review for Roobina’s Cake in Los Angeles, California.  Whose views win? The Queens have a special Queen join them, Chelsey shares a personal story from The West Wing, and Trey teases his Halloween costume.

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(00:01) Exclusive Review Queen Offer: https://www.superchewer.com/queen

(06:36) Lodge a Complaint!

(14:05) Roobina's Cake 5 Star Review

(24:32) Meryl-Go-Round

(28:46) Roobina's Cake 1 Star Review

(44:23) There's A Reply!

(52:55) My Royal Highness

 

*****

Leave us a voicemail at 1-850-REVIEW-0

WATCH CLIPS on YouTube!

Visit our website for more: www.ReviewThatReview.com

@TheReviewQueens | @ChelseyBD | @TreyGerrald

 

---

Review That Review is an independent podcast.  Executive Produced by Trey Gerrald and Chelsey Donn with editing and sound design by Trey Gerrald.  Cover art designed by LogoVora, voiceover talents by Eva Kaminsky, and our theme song was written by Joe Kinosian and sung by Natalie Weiss.

Transcripts

VOICEOVER:

[singing]

VOICEOVER:

Hello.

Chelsey Donn:

Hi.

Chelsey Donn:

[laughs] So-

Trey Gerrald:

Oh, my Gosh.

... Chelsey Donn:

I quickly pulled Goldie on after that intro, and she has her crown on.

Trey Gerrald:

A crown!

Trey Gerrald:

Oh my gosh.

Trey Gerrald:

How is that attached to her head?

Chelsey Donn:

It's like, uh, like party hat, actually, she's leaving it on.

Trey Gerrald:

Good girl.

Chelsey Donn:

You hate it so much.

Chelsey Donn:

Okay.

Chelsey Donn:

Anyway-

Trey Gerrald:

Oh, my God.

Chelsey Donn:

Welcome to Review That Review, the podcast dedicated to reviewing-

Trey Gerrald:

Reviews.

Trey Gerrald:

We are just like Siskel and Ebert only instead of being crotchety old white men,

Trey Gerrald:

We are fun, vibrant white people, who rate and review those hilarious, scathing,

Chelsey Donn:

And That over there is Trey Gerrald.

Trey Gerrald:

And that over there as Chelsey Donn.

Chelsey Donn:

And together, we are-

VOICEOVER:

The Review Queens.

Trey Gerrald:

And listeners, guess what?

Barbara Walters:

This is 2020, this 2020, this 2020, I'm Barbara Walters.

Barbara Walters:

And this is 2020.

Trey Gerrald:

It's our 20th episode.

Chelsey Donn:

Oh my God, Barbara.

Chelsey Donn:

That was so nice of you to make an appearance.

Chelsey Donn:

Wow.

Chelsey Donn:

[laughs]

Trey Gerrald:

She has a very, very expensive quote, but she arrived.

Chelsey Donn:

She arrived.

Trey Gerrald:

Here we are, 20 episodes.

Chelsey Donn:

20 episodes-

Trey Gerrald:

What do you think about?

Chelsey Donn:

I just can't even believe it's happened.

Chelsey Donn:

I remember the very first rehearsal and-

Chelsey Donn:

[laughs]

Chelsey Donn:

... one day maybe someone in Patreon will see it, but I think we've come a long way Trey.

Chelsey Donn:

I'm proud of us.

Chelsey Donn:

How do you feel?

Trey Gerrald:

I feel good.

Trey Gerrald:

Most podcasts don't make it past their fifth episode.

Trey Gerrald:

So we've got 15 on them.

Chelsey Donn:

Oh, my God, yeah.

Chelsey Donn:

Look at us.

Trey Gerrald:

You had a reveal and now I'm prepared for my reveal!

Chelsey Donn:

Oh, my God, stop.

Trey Gerrald:

Chelsey why don't you describe what I'm wearing?

Chelsey Donn:

Okay.

Chelsey Donn:

It's very Regal.

Chelsey Donn:

It's like a Regal necklace, almost like collar-esk, like a bandana, like

Trey Gerrald:

In preparation for Halloween, which is a few weeks away.

Chelsey Donn:

Oh, is this a teaser?

Trey Gerrald:

My family, David and our two dogs do annual Halloween pictures that are top secret.

Trey Gerrald:

No one knows the theme until Halloween.

Trey Gerrald:

And this is a little tease!

Trey Gerrald:

What, what are you?

Trey Gerrald:

What's your guess?

Trey Gerrald:

Why do you think I'm gonna be for Halloween?

Chelsey Donn:

Oh my God, this is it.

Chelsey Donn:

This is all I got, this necklace?

Trey Gerrald:

For today.

Chelsey Donn:

I don't know.

Chelsey Donn:

Oh, God.

Chelsey Donn:

Are you like a judge?

Chelsey Donn:

Like a fancy judge?

Trey Gerrald:

Good question.

Chelsey Donn:

I don't know.

Chelsey Donn:

First of all, the highlight of my year is this photo shoot that you guys do.

Chelsey Donn:

And I'm so excited this year to see how we're gonna integrate Hunter-

Trey Gerrald:

Mm-hmm [affirmative].

... Chelsey Donn:

because he's new to the bunch.

Trey Gerrald:

Yes.

Chelsey Donn:

But if you guys haven't seen these already, it's, it's worth the Instagram scroll.

Chelsey Donn:

Like go on Trey's page, @TreyGerrald.

Chelsey Donn:

Fabulous.

Chelsey Donn:

We had, what do we have?

Chelsey Donn:

We had the Dalmatians one?

Trey Gerrald:

Cruella DOG Vil

Chelsey Donn:

Yes.

Trey Gerrald:

So Winnie was dressed as Cruella, we were Dalmations.

Chelsey Donn:

That's right.

Trey Gerrald:

And then we also did Cinderella and evil stepsisters.

Trey Gerrald:

She was Cinderella.

Chelsey Donn:

So good.

Trey Gerrald:

We did Little Shop, she was the Plant, I was Audrey, David was Seymour.

Chelsey Donn:

Yes.

Trey Gerrald:

And last year we did, uh, The Wizard of Oz.

Trey Gerrald:

So she was Dorothy.

Chelsey Donn:

Yes.

Trey Gerrald:

I was Glinda, the good witch, David was the wicked witch.

Chelsey Donn:

Killed it, so good.

Trey Gerrald:

And um, this year we have Hunter who has to be in the mix.

Chelsey Donn:

It's so worth, lock guys.

Chelsey Donn:

You don't even understand how good it is.

Trey Gerrald:

I think this year's going to be very epic.

Trey Gerrald:

Um, anyway, so my week has been deep in the throws of stitching and hot

Trey Gerrald:

Where in the process, you know, Hunter as a rescue, as every listener knows.

Trey Gerrald:

And so I've, I've been trying to get him comfortable with wearing a sweater because-

Chelsey Donn:

Good call, you got to get him comfortable.

Trey Gerrald:

Because he will be in costume.

Trey Gerrald:

They do make sweaters that you can step into and zip up down the back.

Chelsey Donn:

Okay.

Trey Gerrald:

So we're gonna have to go with that.

Chelsey Donn:

That might be the way.

Trey Gerrald:

'Cause my hand has been bitten way too many times.

Chelsey Donn:

Oh, no.

Chelsey Donn:

So the dress rehearsals have been a bit intense?

Trey Gerrald:

And I have to be stitching on stuff I have to hand make Hunter's costume.

Chelsey Donn:

You're so amazing.

Chelsey Donn:

I feel like it's like your inner Southern queen comes out and you make these costumes by hand.

Trey Gerrald:

It's gonna be good.

Trey Gerrald:

Anyway that's-

Chelsey Donn:

It's gonna be-

... Trey Gerrald:

that's how my week.

Chelsey Donn:

Yeah.

Trey Gerrald:

And now here we are celebrating the 20th

Trey Gerrald:

episode.

Trey Gerrald:

Yeah.

Trey Gerrald:

Chelsey, how was

Trey Gerrald:

your week?

Chelsey Donn:

No major complaints.

Chelsey Donn:

I just got Goldie groom for the first time.

Trey Gerrald:

Beautiful.

Chelsey Donn:

Yeah.

Chelsey Donn:

So I took her there and I got to say like, I feel like I've been working hard, you know?

Chelsey Donn:

And I feel like this is gonna work, maybe gonna like launch into a little

Trey Gerrald:

Go for it.

Chelsey Donn:

I feel like I have been brushing her at home.

Chelsey Donn:

I've made a conscious effort and I brush her, but she's a puppy and puppy hair

Trey Gerrald:

Mm-hmm [affirmative].

Chelsey Donn:

And so the, the groomer called me and they were like, Chelsey

Chelsey Donn:

And then I got kind of like a lecture a little bit when I got there.

Chelsey Donn:

And I'm like, what do you want me to do about this?

Chelsey Donn:

Like, do you want to charge me extra for the matted situation?

Chelsey Donn:

'Cause if you do just charge me extra, that's fine, I get it.

Chelsey Donn:

If you had to spend extra time on her, absolutely fine.

Chelsey Donn:

But like, why are you lecturing me?

Chelsey Donn:

I'm trying over here.

Chelsey Donn:

So anyway, it was a great week.

Trey Gerrald:

Yeah.

Chelsey Donn:

And then I guess I got a little bit annoyed, [laughs] when

Chelsey Donn:

It feels like, I don't know if you've ever experienced this Trey 'cause I

Trey Gerrald:

Okay, really great question.

Chelsey Donn:

Yes.

Trey Gerrald:

But I did one of my first summer stocks and I was body painted, like spray-painted.

Chelsey Donn:

Oh, my God.

Trey Gerrald:

Well, I was spray-painted for like two weeks, and then they

Trey Gerrald:

So we had to like sponge it on literally with kitchen sponges.

Trey Gerrald:

This was un- I can't-

Chelsey Donn:

Oh, my God.

... Trey Gerrald:

I can't get into it.

... Trey Gerrald:

Oh, well my God, this is that theater company where I wrote that scathing thing-

Chelsey Donn:

Oh, my God.

... Trey Gerrald:

that I can't find.

Chelsey Donn:

Well, it sounds like it's well deserved [inaudible 00:06:30].

Trey Gerrald:

But-

Chelsey Donn:

Okay.

... Trey Gerrald:

I had to be, I had to use Veet wait, is that right?

... Trey Gerrald:

No, no, no.

... Trey Gerrald:

It's the song.

... Trey Gerrald:

What's that?

... Trey Gerrald:

Um, female razor that Venus-

Chelsey Donn:

Oh, Venus.

... Trey Gerrald:

I'm your Venus, you know where it has the-

Chelsey Donn:

[crosstalk 00:06:42].

... Trey Gerrald:

little soap on it.

... Trey Gerrald:

It's like-

Chelsey Donn:

I'm intimately aware, 'cause that's the only razor I buy.

Trey Gerrald:

So that, so I did have to shave my legs, uh, when I was doing that job.

Trey Gerrald:

But somehow we went into that because you were asking me if I've ever shaved.

Chelsey Donn:

Yeah.

Chelsey Donn:

The point is, or I was actually, if you've ever been waxed.

Chelsey Donn:

Because it's like them telling me that Goldie was matted when it's like, I knew there was like

Chelsey Donn:

And then afterwards the person's like, you have a lot of hair.

Chelsey Donn:

It's like, yeah, I know I have a lot of hair-

Trey Gerrald:

That's why I'm here.

... Chelsey Donn:

and that's why I'm here.

... Chelsey Donn:

I'm here to like have the hair removed.

... Chelsey Donn:

So it was like, I'm taking her to the groomer because this became a situation outside of my own

... Chelsey Donn:

right there.

VOICEOVER:

Lodge A Complaint.

Chelsey Donn:

I just went right into it.

Chelsey Donn:

Listen, it's fresh for me.

Chelsey Donn:

At least she got to look really great for her queen moment, you know?

Chelsey Donn:

Anyway, Trey it's your turn.

Trey Gerrald:

Okay.

Trey Gerrald:

Today my complaint is also fresh on my mind because today I went to Costco.

Chelsey Donn:

Oh, yeah, can be a situation.

Chelsey Donn:

What happened?

Trey Gerrald:

This is not specific to Costco.

Chelsey Donn:

Okay.

Trey Gerrald:

But what do you call those, um, what do you call the things

Chelsey Donn:

A cart.

Trey Gerrald:

Okay.

Trey Gerrald:

In South, we call them buggies, but-

Chelsey Donn:

Okay.

... Trey Gerrald:

that's like one of those things in my life that I constantly have

Chelsey Donn:

Yeah.

... Trey Gerrald:

because I still want to say buggy, but if I say buggy, it's a whole thing.

... Trey Gerrald:

So I have to say cart.

Chelsey Donn:

Yeah.

Trey Gerrald:

It's like how I trained myself to say, it's cement, it's not SEE-ment, or it's-

Chelsey Donn:

Right.

... Trey Gerrald:

an umbrella, not UM-brella, insurance instead of IN-surance.

Chelsey Donn:

It's kind of cute, but yeah.

Trey Gerrald:

Okay.

Trey Gerrald:

When you, when you're pushing the cart-

Chelsey Donn:

Yeah.

... Trey Gerrald:

and someone is just diagonal in an aisle, they're not on the right, what

Chelsey Donn:

Trey [crosstalk 00:08:30] his, his eye is like twitching, right now, I want

Trey Gerrald:

Like you go down an aisle to the right, because people

Chelsey Donn:

Sure.

... Trey Gerrald:

which is their right.

Chelsey Donn:

Yeah.

Trey Gerrald:

But when someone is just diagonal in the middle, they're not

Chelsey Donn:

Just goin rogue.

... Trey Gerrald:

not even concerned that you're there.

... Trey Gerrald:

Not even acknowledgement that you're there.

... Trey Gerrald:

It's as if they're presenting Costco.

Chelsey Donn:

[laughs]

Trey Gerrald:

Olivia is presenting Costco today.

Chelsey Donn:

Costco by Olivia.

Chelsey Donn:

[laughs]

Trey Gerrald:

Literally.

Trey Gerrald:

Literally today, there was like a woman with the child, the child was in the seat.

Chelsey Donn:

Yeah.

Trey Gerrald:

And then there was another woman with a child behind them with their own cart.

Trey Gerrald:

And then a man was like picking up like a 17 gallon thing of vegetable oil.

Trey Gerrald:

And none of them were like trying to move, none of them were like, even acknowledging me.

Trey Gerrald:

And so I just, I, I didn't like say anything because I don't know.

Trey Gerrald:

But gosh, that bothers me.

Trey Gerrald:

Like-

Chelsey Donn:

Yeah.

... Trey Gerrald:

like everyone is navigating, you're all navigating.

... Trey Gerrald:

I don't understand why you aren't just like pulling to the side or moving over so

Chelsey Donn:

Totally.

Chelsey Donn:

And it's hard to feel like you can tell that person, like, please move without feeling

Chelsey Donn:

Like you don't want to be that person.

Trey Gerrald:

Well, I'm also, you know, years of having lived in New York City, I'm not trying

Chelsey Donn:

Right.

Chelsey Donn:

Oh, true.

Chelsey Donn:

That is true.

Chelsey Donn:

I think there should be some sort of cart etiquette.

Chelsey Donn:

Were there arrows-

Trey Gerrald:

No.

... Chelsey Donn:

on the ground out of curiosity?

... Chelsey Donn:

Okay.

... Chelsey Donn:

Maybe we could have, maybe that could be a complaint like Costco maybe.

Trey Gerrald:

So this actually was like on the end between aisles.

Chelsey Donn:

Oh, they were congested, oh, that's even worse.

Trey Gerrald:

It was worse really, that was like-

Chelsey Donn:

That's, so, they were like basically blocking off like two aisles.

Trey Gerrald:

They were blocking off two aisles and the guy was going in between the two aisles.

Chelsey Donn:

Oh, no.

Trey Gerrald:

Yeah.

Trey Gerrald:

It really was like perplexing to me that no one was concerned about hurrying.

Chelsey Donn:

And also the shopping carts at Costco-

Trey Gerrald:

Are giant.

... Chelsey Donn:

are like huge.

Trey Gerrald:

That really is part of the problem.

Chelsey Donn:

And they can be heavy too.

Trey Gerrald:

They are.

Chelsey Donn:

You know?

Trey Gerrald:

They really are.

Chelsey Donn:

Yeah.

Chelsey Donn:

Those carts are heavy and unwieldy and it's, it's hard to navigate

Trey Gerrald:

I'm just always aware that like other people are trying to navigate.

Chelsey Donn:

Right.

Trey Gerrald:

So I, I just try to make sure I'm not in other people's

Chelsey Donn:

Uh, how do we feel?

Trey Gerrald:

I think I'm ready to do the thing.

Chelsey Donn:

I'm so glad you're ready.

Chelsey Donn:

As you guys know, Trey and I are your trusty Review Queens with our

Chelsey Donn:

Um, we bring you reviews from the internet that we feel need to be inspected.

Trey Gerrald:

We dissect the nitty gritty.

Chelsey Donn:

And then we rate them on a scale from one to five crowns.

Chelsey Donn:

It's a very regal process that we call-

VOICEOVER:

Assess That Kvetch!

Trey Gerrald:

And today we're bringing you yet another versus episode.

Chelsey Donn:

Oh my God.

Chelsey Donn:

It's true.

Chelsey Donn:

It's another special edition episode.

Trey Gerrald:

So, today Chelsey and I are going to cover a one-star review and a

Trey Gerrald:

That's hidden somewhere in the details in the middle.

Chelsey Donn:

That's right.

Chelsey Donn:

For this versus episode, Trey selected the five-star and I selected the one-star.

Chelsey Donn:

So to determine who reads first, we gotta flip that quarter.

Chelsey Donn:

Alright, Trey, am I calling it or are you?

Trey Gerrald:

I think you call it.

Chelsey Donn:

Okay.

Chelsey Donn:

Tails.

Trey Gerrald:

It's head.

Chelsey Donn:

Oh my God.

Chelsey Donn:

I lost, it's okay.

Chelsey Donn:

First time for everything.

Chelsey Donn:

All right, Trey.

Chelsey Donn:

That means you're gonna go first,

Trey Gerrald:

That's right.

Chelsey Donn:

All right guys.

Chelsey Donn:

So today we are going head to head for a cake shop in Los Angeles called Roobina's Cake.

Chelsey Donn:

Roobina's Cake was founded in 2013 here in Los Angeles, and they do very elaborate art cakes

Chelsey Donn:

They've done stuff for The Today Show, they've really, they've gotten their name out there.

Chelsey Donn:

Let's hear from one of the people that was very happy with Roobina's Cake, so happy

Chelsey Donn:

All right, Trey, let us know.

VOICEOVER:

Review That Review.

Trey Gerrald:

So I had so many options to choose from.

Chelsey Donn:

So many.

Trey Gerrald:

Littered with 5-star reviews, but today I chose a Yelp 5-star review-

Chelsey Donn:

Okay.

... Trey Gerrald:

written by Nadia A.

Chelsey Donn:

Okay.

Trey Gerrald:

Our wedding cake was one of the things our guests raved about after the wedding.

Trey Gerrald:

So we knew for sure, we made the best decision by choosing Roobina's Cake.

Trey Gerrald:

A good number of our guests asked us where we got our cake.

Trey Gerrald:

That it's the best cake they have ever had at a wedding.

Trey Gerrald:

My friend said that cakes are the one thing people criticize at the reception the most.

Trey Gerrald:

And that ours was the best cake she had ever had at a wedding.

Trey Gerrald:

I was shocked because I didn't know people take it all that seriously.

Trey Gerrald:

But aside from being shocked, I was happy and pleased that we made such a great choice.

Trey Gerrald:

We chose two flavors and both flavors were delicious and mouth watering.

Trey Gerrald:

When we walked into Roobina's Cake on Glenoaks, we just walked in to look around,

Trey Gerrald:

We felt comfortable and excited right away.

Trey Gerrald:

Because of his pleasant welcoming, we instantly knew we wanted to work with this place.

Trey Gerrald:

I had an idea and pictures of what kind of cake I wanted, but there were a few options,

Trey Gerrald:

Armen gave me his advice and showed us pictures of his previous client's cakes, and suggested what

Trey Gerrald:

So we decided on a style, we did cake testing and every flavor was amazing.

Trey Gerrald:

Armen was also super helpful in, and giving us references and sent us to a

Trey Gerrald:

The end result was beautiful and unique.

Trey Gerrald:

Everyone loved how it looked and how it tasted.

Trey Gerrald:

We were very happy about that, and are very thankful to Armen for helping us out.

Trey Gerrald:

The service at Roobina's Cake is wonderful.

Trey Gerrald:

Please see the two photos I have attached taken by Len and Jersaw Photography.

Chelsey Donn:

All right.

Trey Gerrald:

The reason I liked this review is because Nadia takes us through the entire

Chelsey Donn:

Sure.

... Trey Gerrald:

walking in, feeling taken care of, feeling supported, and how to

... Trey Gerrald:

And also how it was like a showstopper at the event.

Chelsey Donn:

I definitely got that.

Chelsey Donn:

I think that she said the whole phrase about this was the best cake at any

Chelsey Donn:

I believe she's had that like three or four times, does she not?

Trey Gerrald:

Yes.

Chelsey Donn:

So obviously she really felt this way, and wanted to, to hit it home.

Chelsey Donn:

Because of that, I like for a moment, I was like, is this a fake review or something?

Chelsey Donn:

Because she's like, keeps speaking in these absolutes, like the best ever, the best ever.

Chelsey Donn:

I mean, I haven't had a wedding yet, but I feel like people are very invested in this process.

Chelsey Donn:

So it kind of makes sense that she would feel so enthusiastic about it.

Trey Gerrald:

It did occur to me like, well, I don't know who your friend is, so

Trey Gerrald:

I mean, that's like that harsh-

Chelsey Donn:

Right.

... Trey Gerrald:

critical voice in my mind.

Chelsey Donn:

Yeah.

Chelsey Donn:

I mean, I was also wondering, I guess it's true.

Chelsey Donn:

I'm trying to remember, I guess like the cake's a big deal.

Chelsey Donn:

I mean, it is definitely the, the cake is a very, very big deal.

Chelsey Donn:

But I've everything else at a wedding was amazing.

Chelsey Donn:

Do you think that people would walk away and be like, oh, that cake, I don't know.

Chelsey Donn:

Maybe that is a known thing.

Trey Gerrald:

Also Armen was, was highlighted as the sales person here.

Chelsey Donn:

Yeah.

Chelsey Donn:

That's gonna come up later.

Trey Gerrald:

That they really take your hand and walk you through the experience.

Chelsey Donn:

Yeah.

Chelsey Donn:

I mean, I think that this person definitely wanted us to know that beyond the cake tasting

Trey Gerrald:

Mm-hmm [affirmative].

Chelsey Donn:

I feel like this review could have been a third of the length

Trey Gerrald:

That's interesting.

Chelsey Donn:

Because I know like you're so happy and pleased, everybody was so happy and

Chelsey Donn:

Armen was cool.

Chelsey Donn:

And so I just, I don't know that there's like a ton of substance there,

Chelsey Donn:

I'm just not really sure, you know, how queenie this review is, in terms of emotional attachment.

Chelsey Donn:

I don't know that I really know that much about Nadia at this point.

Trey Gerrald:

I think that at the beginning of the review, Nadia sets us up that way because

Chelsey Donn:

Right.

Trey Gerrald:

I was shocked by that, that people took it that seriously.

Trey Gerrald:

It felt like Nadia wasn't extremely emotionally attached, was more so like pleasantly surprised-

Chelsey Donn:

Got it.

... Trey Gerrald:

that people were so in love with that.

... Trey Gerrald:

That sort of sense is throughout the entire review-

Chelsey Donn:

Yes.

... Trey Gerrald:

in my opinion.

Chelsey Donn:

Yeah.

Trey Gerrald:

But I do think that the value of this review lives in the

Trey Gerrald:

They were told like the floral shop that would work with them.

Chelsey Donn:

Yeah.

Trey Gerrald:

And then the pictures they attached are freaking gorgeous.

Chelsey Donn:

Yeah.

Trey Gerrald:

It's like a six tier cake, flowing flowers.

Chelsey Donn:

I was gonna say, I feel like review credibility instantly

Chelsey Donn:

'Cause it's like, you're explaining the vision of how this all went.

Chelsey Donn:

And then you're showing me photographic evidence.

Chelsey Donn:

So I'm much more likely to believe that this could be an experience that I could also have.

Trey Gerrald:

For some reason, there isn't the phrase mouthwatering grosses me out, but-

Chelsey Donn:

I know.

... Trey Gerrald:

isn't that weird.

Chelsey Donn:

Yeah, I have that similar reaction.

Trey Gerrald:

But I do also appreciate because you can't tell taste from a photograph.

Chelsey Donn:

Right.

Trey Gerrald:

There, there are multiple times where Nadia describes the two

Chelsey Donn:

Right.

... Trey Gerrald:

that it wasn't just pretty to look at.

Chelsey Donn:

But I mean, that speaks to how good the cake must be, because

Chelsey Donn:

She, she had to go for two.

Trey Gerrald:

Exactly.

Trey Gerrald:

And then spelling and grammar is great.

Chelsey Donn:

Sounded good.

Trey Gerrald:

And I believe Nadia, I also kind of appreciate like the coolness

Chelsey Donn:

Right.

Trey Gerrald:

It doesn't seem like Nadia is very...

Trey Gerrald:

drama.

Chelsey Donn:

Yes.

Chelsey Donn:

Which is good.

Chelsey Donn:

Maybe that's, maybe, you know what, that's a good point.

Chelsey Donn:

Like maybe that's what I'm missing in Nadia's review is, I'm so used to when we have these

Trey Gerrald:

High emotional.

... Chelsey Donn:

and there's so much energy coming out of them.

... Chelsey Donn:

And she's just sort of like, wow, like didn't know this was a big thing, but it's a big thing,

Trey Gerrald:

I would imagine that this is probably a common experience.

Trey Gerrald:

I mean-

Chelsey Donn:

I would think so.

Chelsey Donn:

I mean, obviously we know a little bit based on the like plethora of 5-star reviews, but

Chelsey Donn:

Like we come in, we see Armen, we go through this process, we have vendor recommendations.

Chelsey Donn:

So, you know, just based on the information that we're getting in this review, it seems

Trey Gerrald:

Correct.

Trey Gerrald:

And I will-

Chelsey Donn:

Yeah.

... Trey Gerrald:

say like probably 80% of the impact comes from the images because-

Chelsey Donn:

Yeah, that's true.

... Trey Gerrald:

maybe we'll put these on the Instagram-

Chelsey Donn:

Yeah.

... Trey Gerrald:

'cause this cake you guys is like-

Chelsey Donn:

Is it beautiful?

... Trey Gerrald:

it really is a showstopper.

... Trey Gerrald:

This is like, you would talk about this cake after the wedding.

Chelsey Donn:

Yeah.

Trey Gerrald:

I mean, even if someone was shot and mur- if Lincoln was assassinated-

Chelsey Donn:

[laughs]

... Trey Gerrald:

at this wedding you would still-

Chelsey Donn:

[crosstalk 00:20:19] about the cake-

... Trey Gerrald:

talk about this cake.

... Chelsey Donn:

those beautiful.

... Chelsey Donn:

I love that.

Trey Gerrald:

So, I mean, I feel like I could crown this- how, what do you think?

Chelsey Donn:

Um, I think I'm ready to crown it.

Chelsey Donn:

The only thing we didn't really discuss is humor, which we think wasn't really funny.

Trey Gerrald:

Yeah.

Chelsey Donn:

But other than that, okay, let's do it.

Chelsey Donn:

Let let's crown Nadia A.

Trey Gerrald:

All right.

Trey Gerrald:

Chelsey and I each have our own set of one to five crown cards and in an effort to be fair

VOICEOVER:

The Queens Are Tabulating.

Trey Gerrald:

You ready?

Chelsey Donn:

I'm ready, in between, but yeah, I think I'm ready.

VOICEOVER:

Total Score.

Chelsey Donn:

Okay.

Chelsey Donn:

I gave it three crowns, Trey gave Nadia A, four crowns, I guess I will go first.

Chelsey Donn:

I gave Nadia three crowns just 'cause again, I didn't get Review Queen vibes.

Chelsey Donn:

It's kind of like a vibe thing, but I did get some information that I feel like is useful, and I was

Chelsey Donn:

So I think there's value there.

Chelsey Donn:

So that's where the three crowns came from for me also clearly did a copy edit.

Chelsey Donn:

So Nadia earned those three crowns from me, but because of the lack of humor, and the

Chelsey Donn:

Trey, why did you give Nadia four crowns?

Trey Gerrald:

Yeah.

Trey Gerrald:

I totally agree with everything you said.

Trey Gerrald:

For whatever reason the mood I'm in today-

Chelsey Donn:

Yeah.

... Trey Gerrald:

the lack of chaos, drama, high emotion, sort of like is appealing to

... Trey Gerrald:

It is, it is the impact is somewhat boring.

Chelsey Donn:

Right.

Trey Gerrald:

But I, I didn't think it was middle of the road, I was

Chelsey Donn:

Mm-hmm [affirmative].

... Trey Gerrald:

but I just went with the four because I, it's not entertaining,

... Trey Gerrald:

And also these images are-

Chelsey Donn:

Yeah.

... Trey Gerrald:

the real like impact for me is the experience Nadia had, that it's sort

Chelsey Donn:

Yeah.

Chelsey Donn:

And it's always so nice to see the like customer images as opposed

Chelsey Donn:

So that's true.

Trey Gerrald:

It's true.

Chelsey Donn:

I didn't think about the photo, but okay.

Chelsey Donn:

Good job, Nadia A.

Trey Gerrald:

Thanks Nadia.

Chelsey Donn:

Way to kick off this 1 V 5 episode with a bang, so to speak.

Trey Gerrald:

Bang, bang into the room.

Chelsey Donn:

All right.

Chelsey Donn:

Let's uh, let's take a quick break.

Chelsey Donn:

And when we come back, we'll hear an entirely different side of the story.

Chelsey Donn:

You know what I mean?

Trey Gerrald:

Ooh, can't wait.

Trey Gerrald:

Get your sugar ready!

VOICEOVER:

Hold your crown.

VOICEOVER:

We'll be right back.

Trey Gerrald:

All right.

Trey Gerrald:

It's game time, everyone.

Trey Gerrald:

It's time to jump on the Meryl-Go-Round.

VOICEOVER:

I don't feel like an icon, most of the days I feel like I can't.

VOICEOVER:

That's with an A.

Chelsey Donn:

All right.

Chelsey Donn:

Here's the deal.

Chelsey Donn:

Trey and I have each picked a rotten scathing pithy one star zinger and 30 seconds on the clock.

Chelsey Donn:

We'll take turns, reciting the zinger in as many genres as possible.

Trey Gerrald:

Just like queen Meryl Streep, who does it all.

Chelsey Donn:

Before the clock runs out.

Trey Gerrald:

All right, Chelsey, what is your zinger for today?

Chelsey Donn:

My zinger for today is from Williams-Sonoma.

Chelsey Donn:

I wanted to keep a little bit in theme here.

Chelsey Donn:

So I am going to be reading a 1-star review about the Flower Shop Rainbow Pop-Up Cake Kit.

Chelsey Donn:

This review was written by Iowa.

Chelsey Donn:

No last name, and the subject is, sounded like a great idea.

Chelsey Donn:

And the review is, these were ridiculously time consuming, expensive, and not that good.

Trey Gerrald:

[inaudible 00:24:26].

Chelsey Donn:

So, that's how Iowa feel about that.

Trey Gerrald:

Iowa.

Chelsey Donn:

Yes.

Trey Gerrald:

That's a cool name, actually.

Trey Gerrald:

If it's like a person's day.

Chelsey Donn:

I know, I sorta like it.

Trey Gerrald:

Today, you are strapped in on Curious George.

Chelsey Donn:

Uh, love that.

Chelsey Donn:

Okay.

Trey Gerrald:

You ready?

Chelsey Donn:

Yes.

VOICEOVER:

Three, two one, go.

Trey Gerrald:

Disney

Chelsey Donn:

These are ridiculously time consuming, expensive, and not that good.

Chelsey Donn:

[laughs]

Trey Gerrald:

WWE.

Chelsey Donn:

These are ridiculously and time consuming, expensive, and not that good.

Trey Gerrald:

Musical theater.

Chelsey Donn:

These are ridiculously time consuming, expensive, and not that good.

Trey Gerrald:

Melodrama.

Chelsey Donn:

These are ridiculously time consuming, expensive, not that good.

VOICEOVER:

Three, two, one.

Trey Gerrald:

Shakespeare.

VOICEOVER:

That's all.

Chelsey Donn:

All right.

Chelsey Donn:

That's all.

Trey Gerrald:

Yes.

Trey Gerrald:

Queen, you got four.

Chelsey Donn:

Thank you, that was a long one for me.

Chelsey Donn:

Thank you.

Trey Gerrald:

It was long but that was good.

Chelsey Donn:

All right Trey, tell us where your zinger is from.

Trey Gerrald:

Okay.

Trey Gerrald:

So I stayed in theme as well.

Chelsey Donn:

Okay.

Trey Gerrald:

So I have a review from target.com.

Chelsey Donn:

I've heard of it.

Trey Gerrald:

I've heard of that, for Betty Crocker Rainbow Chip Cake Mix & Frosting Bundle.

Chelsey Donn:

Okay.

Chelsey Donn:

I just have to point out quickly that we both did a rainbow item.

Trey Gerrald:

Oh, my God, oh right.

Chelsey Donn:

Just that, great minds.

Trey Gerrald:

How gay of us.

Chelsey Donn:

How gay of us.

Trey Gerrald:

Um, all right.

Trey Gerrald:

So this is from Disappointed Evan.

Chelsey Donn:

Okay.

Trey Gerrald:

[laughs] The subject is more expensive and Disappointed Evan's 1-star zinger

Chelsey Donn:

Oh, okay.

Chelsey Donn:

Well, sorry.

Trey Gerrald:

You can buy the cake mix and buy the frosting and you'll save 11 cents.

Trey Gerrald:

But when you buy the bundle together, you're paying 11 cents more.

Chelsey Donn:

Oh wow.

Chelsey Donn:

Wow, I'm so glad that I know that now.

Chelsey Donn:

Trey, I think I'm gonna have you shop into like the Sophie the Giraffe.

Trey Gerrald:

Oh yeah-

Chelsey Donn:

Yeah.

... Trey Gerrald:

those [inaudible 00:26:34] baby toys.

Chelsey Donn:

Yeah.

Trey Gerrald:

squeaky, squeaky squeaky.

Chelsey Donn:

[laughs]

Trey Gerrald:

Yeah, this was 'cause I'm so tiny.

Chelsey Donn:

Yes.

Chelsey Donn:

All right, Trey.

Chelsey Donn:

Are you ready?

Trey Gerrald:

I'm ready.

Chelsey Donn:

Let's do it.

VOICEOVER:

Three, two, one, go.

Chelsey Donn:

Teen drama.

Trey Gerrald:

11 cents more than individually bought.

Chelsey Donn:

Pop star.

Trey Gerrald:

11 cents more than individually bought.

Chelsey Donn:

Sport announcer.

Trey Gerrald:

11 cents more than individually bought.

Chelsey Donn:

Oh, sorry, superhero.

Trey Gerrald:

11 cents more than individually bought.

Chelsey Donn:

Opera diva.

Trey Gerrald:

11 cents more than individually bought.

VOICEOVER:

Three, two, one.

VOICEOVER:

That's all.

Chelsey Donn:

Thank you for extending that aria to the end.

Chelsey Donn:

All right, Trey.

Chelsey Donn:

You are the winner with five, good work.

Trey Gerrald:

[inaudible 00:27:29].

Trey Gerrald:

Wow.

Trey Gerrald:

I just feel-

Chelsey Donn:

Yes.

Trey Gerrald:

Are you gonna buy me a Roobina's Cake for this?

Chelsey Donn:

Um, maybe, what's I know maybe a Roobina cookie.

VOICEOVER:

Review that review.

Trey Gerrald:

Okaleedokalee, we are back from the break and now it is Chelsey Donn's turn.

Chelsey Donn:

All right.

Chelsey Donn:

We are now gonna be hearing a different side entirely.

Chelsey Donn:

So this is the 1-star review.

Chelsey Donn:

Now I just feel like I always end up picking people with these names that

Chelsey Donn:

I'm gonna spell it, and then we can discuss it.

Chelsey Donn:

So the name is J-E-A-N-A last initial is A.

Chelsey Donn:

So is that Gina or Jeana, Jeana

Chelsey Donn:

? Trey Gerrald: I think it's

Chelsey Donn:

All right.

Chelsey Donn:

So shall we go with Jeana?

Trey Gerrald:

Yeah, Jeana.

Chelsey Donn:

Okay.

Chelsey Donn:

Jeana, this is Jeana's, Jeana A is an elite Yelp reviewer and she is

Chelsey Donn:

And this is Jeana is 1-star review of Roobina's Cake.

Chelsey Donn:

I put off writing this review for so long, I think because I wanted to

Chelsey Donn:

Roobina's was hands down the most stressful part of my wedding planning.

Chelsey Donn:

My husband and I had decided on Truly Yours Catering for our wedding.

Chelsey Donn:

And in the process of getting all the details together, found out that they use Roobina's

Chelsey Donn:

I set up an appointment with Armen for 12:00 PM on a Saturday, to which we arrived promptly.

Chelsey Donn:

Only to find Armen actively working with another customer.

Chelsey Donn:

No one greeted us, we just stood there awkwardly for about 15 minutes.

Chelsey Donn:

Until we just took it upon ourselves to sit down and wait.

Chelsey Donn:

At that point, Armen went to get his associate from the bakery to assist us.

Chelsey Donn:

This woman seemed to have no idea what was going on.

Chelsey Donn:

She didn't even greet us, just sat down and stared at us.

Chelsey Donn:

She was unfamiliar with a Truly Yours package.

Chelsey Donn:

Was trying to charge me all these extra fees, served us stale cake.

Chelsey Donn:

And was quite aggressive and rude.

Chelsey Donn:

She kept having to go over to Armen, to sort out what we were talking about.

Chelsey Donn:

And even as we left the place, I still was totally unsure what our cake would look like,

Chelsey Donn:

At this point, I reached out immediately to Truly Yours, to try and remedy the situation.

Chelsey Donn:

It took six months to get an answer, which was a month before my wedding regarding

Chelsey Donn:

Once we knew, I tried to move past the frustration and you know, have a good wedding.

Chelsey Donn:

The day of the wedding was rough.

Chelsey Donn:

We had 110 plus weather, but what made it worse was while we were trying to take

Chelsey Donn:

And then kept trying to steal flowers-

Trey Gerrald:

What?

... Chelsey Donn:

from our sweetheart table flower arrangements to cover it up.

... Chelsey Donn:

It was the most unprofessional thing I have ever seen.

... Chelsey Donn:

Not to mention incredibly stressful on the day of your wedding.

... Chelsey Donn:

If that wasn't bad enough a month after the wedding, I kept getting texts from

... Chelsey Donn:

I promptly told them I did not.

... Chelsey Donn:

And referred them back to our catering company and that we were all paid up for everything.

... Chelsey Donn:

Please people don't go here for your wedding needs.

... Chelsey Donn:

Maybe they do better work for less stressful occasions, but it honestly was the worst

Trey Gerrald:

Oh, no Chelsey.

Chelsey Donn:

Yes, Jeana had an experience.

Trey Gerrald:

Oh no.

Chelsey Donn:

Isn't it so hard to hear these things said about Armen, and this experience

Trey Gerrald:

Wait.

... Chelsey Donn:

from what we heard from Nadia?

Trey Gerrald:

I like literally want to cry-

Chelsey Donn:

I know.

... Trey Gerrald:

thinking about the delivery person-

Chelsey Donn:

Dropping the cake.

... Trey Gerrald:

that's drops the cake.

... Trey Gerrald:

I literally feel like I'm tearing up.

Chelsey Donn:

I know.

Trey Gerrald:

Why am I having a distraction?

Trey Gerrald:

What do you do?

Trey Gerrald:

Okay.

Trey Gerrald:

I also have a whole other question.

Chelsey Donn:

Yeah.

Trey Gerrald:

Do you think that maybe Roobina's Cake is short-staffed,

Chelsey Donn:

Yeah.

Trey Gerrald:

If you have a business-

Chelsey Donn:

Mm-hmm [affirmative].

... Trey Gerrald:

and you have an appointment at noon-

Chelsey Donn:

Yeah.

... Trey Gerrald:

and someone walks in and is going to spend $600 on a cake, how do you

Chelsey Donn:

Right.

Chelsey Donn:

Like do I see this person that just stopped in knowing I have an appointment?

Trey Gerrald:

I think a good start, which Jeana points out is that they

Chelsey Donn:

Right.

Trey Gerrald:

I think you could be like, hey, I am, I am so sorry, um,

Chelsey Donn:

Right, right.

Trey Gerrald:

Like, I think there is like a slick way to deal with that, it sounds very clear

Chelsey Donn:

Right.

Chelsey Donn:

I mean, especially 'cause they had to keep reporting back to Armen.

Chelsey Donn:

It was like, they were just literally there to be a body in the room with

Trey Gerrald:

It also is really funny to me to imagine like this woman from the

Chelsey Donn:

And stirred at them.

Trey Gerrald:

Can you imagine this be like-

Chelsey Donn:

I know.

... Trey Gerrald:

and like-

Chelsey Donn:

How awkward.

... Trey Gerrald:

smelling like sugar.

Chelsey Donn:

And then what about the idea of like, because of that interaction, not really

Trey Gerrald:

Six months, six months.

Chelsey Donn:

Six months.

Trey Gerrald:

Which was one month before the wedding.

Chelsey Donn:

Right.

Trey Gerrald:

Like that actually sounds to me like an issue with the catering company, Truly Yours.

Chelsey Donn:

You think so?

Trey Gerrald:

I, I did start, I did start to think like-

Chelsey Donn:

What is Truly Yours and what is Roobina's?

Trey Gerrald:

Well.

Trey Gerrald:

I think that the experience that Jeana had in the store is horrible.

Chelsey Donn:

Right.

Trey Gerrald:

I do also think that there needs to be like, uh, grace period of time.

Trey Gerrald:

Like if you co- if you have an appointment and an appointment is running over-

Chelsey Donn:

Right.

... Trey Gerrald:

like I get the 15 minutes is a really long time to not even be addressed.

... Trey Gerrald:

And then you take it upon yourself to sit down, and then they send someone

Chelsey Donn:

Mm-hmm [affirmative].

Trey Gerrald:

Like, it seems like it was snowballing-

Chelsey Donn:

Right.

... Trey Gerrald:

but when you immediately reach out to Truly Yours to say, like this

Chelsey Donn:

Right.

... Trey Gerrald:

and it's part of my package with you-

Chelsey Donn:

Right.

... Trey Gerrald:

so something needs to be worked out here, then I think that it's Truly

Chelsey Donn:

At that point to intervene.

Trey Gerrald:

Yes.

Chelsey Donn:

Well, I mean, I also wonder just because I'm so glad that we, we brought in the

Chelsey Donn:

Whereas with Nadia, she didn't choose them.

Chelsey Donn:

So a couple of things.

Chelsey Donn:

One, I wonder like, was she kind of judging it or like bringing a

Chelsey Donn:

'Cause she was like, oh, and we have to go with this cake place or something like that.

Chelsey Donn:

Or did the cake place treat her not as nice because they weren't a direct customer

Chelsey Donn:

Like, did they have an arrangement with Truly Yours where maybe they pay a flat

Chelsey Donn:

And so maybe they don't treat those customers as nicely or prioritize them as much as they

Trey Gerrald:

But I would imagine that if you were a cake company-

Chelsey Donn:

Mm-hmm [affirmative].

... Trey Gerrald:

your bread and butter is like wedding cakes.

Chelsey Donn:

Right.

Trey Gerrald:

So like you would think that you-

Chelsey Donn:

You would be able show up.

Chelsey Donn:

Mm-hmm [affirmative].

Trey Gerrald:

It does seem to me that they were short-staffed and like suddenly

Chelsey Donn:

Seems like that.

Trey Gerrald:

I think that there needs to be some way to handle that.

Chelsey Donn:

Right.

Trey Gerrald:

So all of that, that's just the first part of this review.

Chelsey Donn:

I know.

Trey Gerrald:

That actual wedding day-

Chelsey Donn:

I know.

... Trey Gerrald:

and it gets dropped.

... Trey Gerrald:

I, I mean, if you are Roobina-

Chelsey Donn:

Yeah.

... Trey Gerrald:

that is something that has to, like, there has to be a plan.

Chelsey Donn:

There has to be a plan.

Trey Gerrald:

A contingency something.

Chelsey Donn:

Absolutely.

Chelsey Donn:

That is the worst faux pas.

Chelsey Donn:

That is the wors- how do you even charge someone for cake after that, you know?

Trey Gerrald:

I mean for the man hours of making a cake but like-

Chelsey Donn:

I guess so, but I mean like, but without providing a replacement.

Trey Gerrald:

I don't even know how you-.

Chelsey Donn:

Run another cake over there, I don't know.

Chelsey Donn:

Like they've got to have like plain wedding cake in the back, in the fridge, ready to go just

Chelsey Donn:

Especially on a day, which we didn't talk about this really.

Chelsey Donn:

But they said it was 110 degrees-

Chelsey Donn:

Oh.

Chelsey Donn:

... which I like, what does that do to a cake to begin with?

Chelsey Donn:

Like, does that melt a cake at 110 degrees?

Chelsey Donn:

I mean, I would imagine that's not ideal cake weather.

Trey Gerrald:

I'm just, I still can't get over the guy dropping it.

Chelsey Donn:

I know, I know.

Trey Gerrald:

And then the claim that they were stealing flowers from the sweetheart

Trey Gerrald:

So maybe it was, so I guess it wasn't smashed, it wasn't a completely ruined.

Chelsey Donn:

Right.

Trey Gerrald:

It was sort of like we can deal with something.

Chelsey Donn:

Yeah, it was like in a Oopsie Daisy that like, maybe we can fix it with some flowers.

Trey Gerrald:

Oh, God.

Chelsey Donn:

I don't know, I mean, Jeana said that they were taking pictures at the time.

Chelsey Donn:

So it made me wonder, like, did Jeana see this go down?

Chelsey Donn:

Like, was she taking-

Trey Gerrald:

I wonder that too.

... Chelsey Donn:

her, her photos?

... Chelsey Donn:

And like, while she's trying to smile with her fiance soon to be husband for these pictures.

... Chelsey Donn:

She's seeing out of the corner of her eye that our cake is being dropped.

... Chelsey Donn:

'Cause like that's trauma right there.

Trey Gerrald:

It seems to me that if a cake is dropped, if you're, the story

Chelsey Donn:

Yeah.

... Trey Gerrald:

because the cake was dropped.

... Trey Gerrald:

That makes me think it's no longer a cake.

Chelsey Donn:

You mean that it's just like completely dropped and it's like in pieces on

Trey Gerrald:

Yeah.

Trey Gerrald:

My imagining was that it tumbled and went head first onto the ground, which I'm

Chelsey Donn:

Right, like you're seeing that happened in your head in slow motion.

Trey Gerrald:

Oh my God.

Chelsey Donn:

Terrifying.

Trey Gerrald:

But I did, I did also to your point, I did wonder-

Chelsey Donn:

Mm-hmm [affirmative].

... Trey Gerrald:

did Jeana view and witness the person dropping it-

Chelsey Donn:

Yeah.

... Trey Gerrald:

or was it like messed up, and the story was, oh, it was like knocked or,

Chelsey Donn:

Right.

Trey Gerrald:

Like, did it turn into a rumor mill?

Chelsey Donn:

Right.

Trey Gerrald:

And then the last part of this review is the bickering about the remaining-

Chelsey Donn:

The money.

... Trey Gerrald:

the money, which is so odd.

Chelsey Donn:

Yeah.

Trey Gerrald:

That once, see, I need to, I, I want to hold up a flag here-

Chelsey Donn:

Yeah.

... Trey Gerrald:

about Truly Yours.

Chelsey Donn:

Yeah.

Trey Gerrald:

What is going on there?

Chelsey Donn:

I agree.

Chelsey Donn:

I mean, I had a thought about that.

Chelsey Donn:

It seems like Jeana is handling a lot of this interaction when a lot of this interaction

Chelsey Donn:

Like isn't that the whole point of hiring one of these companies is that

Trey Gerrald:

I see, but see here, but also-

Chelsey Donn:

Yeah.

... Trey Gerrald:

because you hire this catering company that has this

Chelsey Donn:

Correct.

... Trey Gerrald:

I wonder if it's like, your package consists of this much-

Chelsey Donn:

Right.

... Trey Gerrald:

for the wedding cake.

... Trey Gerrald:

And if you end up going over that, then you have to pay the remaining balance.

Chelsey Donn:

Maybe, but if that were the case, then don't you think that

Trey Gerrald:

You were saying.

... Chelsey Donn:

and you can get any of these.

... Chelsey Donn:

And if you want to get something from like this page or that page, then it's this much more.

... Chelsey Donn:

If you want to have like two flavors of cake, instead of one flavor of

Trey Gerrald:

Right.

Chelsey Donn:

I mean, I think that the major problem that occurred is it seems

Chelsey Donn:

And then they, instead of just like trying to own up to that fact, they tried

Chelsey Donn:

And like you said, just snowballed from there, and we're not getting the information

Chelsey Donn:

Like, there's just a lot of confusion that I think could have been cleared up, had that

Trey Gerrald:

What is Jeana spelling and grammar like.

Chelsey Donn:

Very good and clean.

Chelsey Donn:

We used all caps sometimes, but again, not in a way that is like abusive.

Chelsey Donn:

I feel like I felt Jeana's passion in this review, I feel like if I were somebody-

Trey Gerrald:

Mm-hmm [affirmative].

... Chelsey Donn:

that was getting married, I would, I mean, I hate to say it, but I think

... Chelsey Donn:

There's so much of this that I think would make me queasy, but then I guess it's hard

Trey Gerrald:

Yeah.

... Chelsey Donn:

individually, this sounds like a terrible experience.

... Chelsey Donn:

Like, oh my God, never ever going there.

... Chelsey Donn:

But then knowing that Roobina's has like what?

... Chelsey Donn:

4.6, seven or eight out of five on Yelp, like this could have been an anomaly.

... Chelsey Donn:

This could have been a really bad day, it was 110 degrees.

... Chelsey Donn:

This could have just been, I don't know, just like really, really bad luck.

Trey Gerrald:

Yeah.

Chelsey Donn:

You know?

Trey Gerrald:

I mean, to me, I'm not sure what I think the, the impact of this.

Trey Gerrald:

It, it feels like a series of unfortunate events.

Chelsey Donn:

Yeah.

Trey Gerrald:

I, well, I think I can get into it in my, um-

Chelsey Donn:

In your assessment at the end.

Trey Gerrald:

crowning.

Chelsey Donn:

Should we go ahead and crown?

Trey Gerrald:

Yeah, let's do it.

Chelsey Donn:

Okay.

VOICEOVER:

The Queens Are Tabulating.

Chelsey Donn:

All right.

Chelsey Donn:

Trey are you ready?

Trey Gerrald:

I'm ready.

Trey Gerrald:

Are you're ready?

Chelsey Donn:

I'm ready.

Chelsey Donn:

I'm ready here.

VOICEOVER:

Total Sccre.

Chelsey Donn:

Wow.

Chelsey Donn:

Okay.

Chelsey Donn:

I don't know what's happening today.

Chelsey Donn:

Trey is holding up four crowns, and I'm holding up three and a half crowns.

Chelsey Donn:

All right.

Chelsey Donn:

Trey you start us off.

Trey Gerrald:

Ugh, this one was hard for me because I don't think that this is a deal

Chelsey Donn:

Right.

Trey Gerrald:

Only because I think that the customer service in the shop was a little askew-

Chelsey Donn:

Mm-hmm [affirmative].

... Trey Gerrald:

I don't think you can run a business that like, I think there was an error there, yes.

Chelsey Donn:

Yeah.

Trey Gerrald:

But then dropping the cake obviously is no one's intention.

Chelsey Donn:

Sure.

Trey Gerrald:

So it just seems horribly unfortunate.

Trey Gerrald:

I just keep thinking about this catering company.

Trey Gerrald:

I feel like Jeana like wasn't supported.

Chelsey Donn:

Yes.

Trey Gerrald:

And the claims about covering with their stolen flower, like all of

Chelsey Donn:

Yeah.

Trey Gerrald:

I'm, I'm, I wasn't humorous, I was entertained from like terror, I almost-

Chelsey Donn:

Yes.

... Trey Gerrald:

I was teary-eyed about the person dropping the cake.

Chelsey Donn:

Dropping the cake.

Chelsey Donn:

I know.

Trey Gerrald:

It would make me want to, um, inquire about the transportation.

Chelsey Donn:

Yes.

Trey Gerrald:

That is like, that's why I gave it four.

Chelsey Donn:

That's a lasting impact for sure.

Chelsey Donn:

Yeah.

Trey Gerrald:

So that's why I gave a four.

Trey Gerrald:

Okay.

Trey Gerrald:

Why did you do three and a half?

Chelsey Donn:

I feel, I actually three and a half because of something that you brought

Chelsey Donn:

So that's, I took off the one and a half crowns, but I do think it's impactful.

Chelsey Donn:

I do think this is Jeana's experience, and I think that's really unfortunate.

Chelsey Donn:

I would not put it on Roobina's that this would definitely happen to me, if I was gonna use them.

Chelsey Donn:

Like, if that first meeting did not go well, I think I would just jump ship right then and there.

Chelsey Donn:

But I don't think it would necessarily keep me from using Roobina's.

Chelsey Donn:

And for that reason I gave Jeana three and a half crowns.

Trey Gerrald:

That's fair.

Trey Gerrald:

All right.

Chelsey Donn:

Yeah.

Trey Gerrald:

Wow.

VOICEOVER:

There's A Reply!

Chelsey Donn:

There's a reply, from Roobina.

Chelsey Donn:

I mean, yes.

Trey Gerrald:

Okay.

Trey Gerrald:

I am, really intrigued here because I need to know if, if there's something misleading-

Chelsey Donn:

Yes.

... Trey Gerrald:

I want to know what's happening.

... Trey Gerrald:

Tell me, tell me, tell me.

Chelsey Donn:

I think you are being a very good detective.

Chelsey Donn:

So, all right.

Chelsey Donn:

So this is from Roobina Z.

Chelsey Donn:

She is the business owner of Roobina's Cake.

Chelsey Donn:

And this is her reply to Jeana.

Chelsey Donn:

Hi, Jeana, I'm really sorry for your experience with our reception in our store.

Trey Gerrald:

Mm-hmm [affirmative].

Chelsey Donn:

But actually the situation in the venue, which you

Chelsey Donn:

The planner called us to deliver the cake earlier as planned to the venue because

Chelsey Donn:

Uh, we didn't drop the cake, but delivered like all other cakes.

Chelsey Donn:

As you mentioned, it was 110 degrees outside.

Chelsey Donn:

They put the cake outside for a few hours, but later your planner called us

Chelsey Donn:

We sent our designer to the venue to redesign the damaged cake, which was not our responsibility.

Chelsey Donn:

After that, your planner asked her if she can design the cake with the

Chelsey Donn:

Instead of that gave her a few dirty cactus to put on the cake.

Chelsey Donn:

She rejected, but your planner said is okay.

Chelsey Donn:

Our designer tried to find flowers, but there wasn't enough in the box to put on the cake.

Chelsey Donn:

And also to design the cake table only a few small damaged flowers.

Chelsey Donn:

Your planner said she can take some from tables and design the cake,

Chelsey Donn:

And also she didn't steal flowers from your sweetheart table.

Chelsey Donn:

It was your wedding planner, which gave her the permission to do that.

Chelsey Donn:

Regarding asking for payment month later, you are right, but it wasn't clear for us who is

Chelsey Donn:

I'm really sorry about that.

Chelsey Donn:

But as I mentioned in several response to reviews, we deliver every weekend, more

Chelsey Donn:

We try to do our best to make our customers happy.

Chelsey Donn:

We don't need 5-star reviews, but happy customers.

Chelsey Donn:

Only happy customers make encourage us to serve them better, and even make them

Chelsey Donn:

I hope you'll read my comment all over again and reconsider your decision

Chelsey Donn:

Armen will call you and discuss with you regarding this issue.

Chelsey Donn:

Because the last thing we want is to have an unhappy customer.

Chelsey Donn:

I am sure we can make you again so happy that you will forget all those miscommunications.

Chelsey Donn:

I am writing this comment, not because of me or my business, but my team, which works every

Chelsey Donn:

Roobina.

Chelsey Donn:

What do we think?

Chelsey Donn:

I'm

Trey Gerrald:

so conflicted.

Chelsey Donn:

I know.

Trey Gerrald:

Like for a while I was sort of like, are these just excuses, but then when

Chelsey Donn:

Yeah.

... Trey Gerrald:

we were wrong and trying to seek payment from you, that was a miscommunication.

... Trey Gerrald:

With the caterer, once again-

Chelsey Donn:

I know.

... Trey Gerrald:

that I really did feel like, oh, well, if they're owning up

Chelsey Donn:

Yeah.

... Trey Gerrald:

that there was something wrong with the planner and the florist.

... Trey Gerrald:

And it, I mean, the whole thing about someone moved it is fishy to me-

Chelsey Donn:

Yeah.

... Trey Gerrald:

because like what, then it does throw in this whole story about the planner.

Chelsey Donn:

Right.

Trey Gerrald:

But I can get the honesty in Roobina wanting not five stars, wanting happy customers-

Chelsey Donn:

Yeah.

... Trey Gerrald:

which breaks my heart.

Chelsey Donn:

Yeah.

Chelsey Donn:

I like, I really liked that at the end.

Chelsey Donn:

And, and like, it kind of put things into perspective for me, even though, like, I

Chelsey Donn:

But when you're, churning out this many cakes all the time and people are working

Trey Gerrald:

Well, that really stood out to me.

Chelsey Donn:

Yeah.

Trey Gerrald:

We have 60 cakes going out every day.

Chelsey Donn:

Yeah.

Trey Gerrald:

That sort of excuse or that sort of statement actually had the-

Chelsey Donn:

Oh, it's okay.

... Trey Gerrald:

opposite effect on me.

... Trey Gerrald:

It made me think, okay, well-

Chelsey Donn:

I'm not, I'm not those 59 other cakes.

Trey Gerrald:

I understand that Roobina is famous.

Trey Gerrald:

And that if you are at that level as a cake maker-

Chelsey Donn:

Mm-hmm [affirmative].

... Trey Gerrald:

you probably having that high of an inventory.

... Trey Gerrald:

But I don't know.

... Trey Gerrald:

Maybe it makes me feel like, all right, well, if there's 59 other cakes, then maybe mine

... Trey Gerrald:

Or like, I don't know, it sort of rubbed me the wrong way, but-

Chelsey Donn:

I just, I just like I do, after I read this reply, I did see a world

Chelsey Donn:

The cater was like, oh, we got to move the cake it's in the sun or whatever it was.

Trey Gerrald:

Right.

Chelsey Donn:

And then went to move it, and like sort of dropped it or mess it up.

Chelsey Donn:

And then frantically called the cake company back to be like, oh my God, oh my God-

Trey Gerrald:

Please help, please help.

... Chelsey Donn:

you've got to help us.

... Chelsey Donn:

Please come over here.

... Chelsey Donn:

And then Roobina 'cause she keeps repeating over and over again, like

Trey Gerrald:

Yeah.

... Chelsey Donn:

the, the way that she's painting it.

... Chelsey Donn:

And again, believe her or not believe her, but the way that she's painting it is this

... Chelsey Donn:

Meanwhile, they're getting blamed for everything that's happening on the caterer side.

... Chelsey Donn:

So what I wonder is, was I being lied to, because it seems really easy in tense moments like this.

... Chelsey Donn:

I can imagine something like that happening and being like, I hope

... Chelsey Donn:

And then passing the buck onto the cake company.

Trey Gerrald:

I mean, all we can do is take into consideration the three

Chelsey Donn:

I know.

... Trey Gerrald:

but it does occur to me once again, I have a little red flag for the catering

Chelsey Donn:

Yeah.

... Trey Gerrald:

like, they don't want to say, oh, the assistant actually nudged it-

Chelsey Donn:

Right.

... Trey Gerrald:

and it's a problem.

... Trey Gerrald:

So like, let's try to take care of like, let's not upset the bride.

Chelsey Donn:

Yeah.

Trey Gerrald:

there was some sort of breakdown in communication between Truly Yours Catering-

Chelsey Donn:

Yes.

... Trey Gerrald:

and Roobina's Cake on this one contract.

Chelsey Donn:

Exactly.

Chelsey Donn:

I think at the end of the day, Roobina did take credit for like, she sorry that the, that

Trey Gerrald:

Yeah.

Trey Gerrald:

And this planning Armen to call her.

Chelsey Donn:

Yes.

Chelsey Donn:

And having Armen call, exactly.

Chelsey Donn:

Yeah.

Chelsey Donn:

So she did take accountability for the things that were on their side of the street, for sure.

Chelsey Donn:

Like, and then to their credit.

Chelsey Donn:

I mean, if they're not responsible for the other part of this, I can

Trey Gerrald:

Spell that out.

... Chelsey Donn:

spell that out.

... Chelsey Donn:

Yeah.

Trey Gerrald:

I mean, I think that the impact for me now getting all of this story

Chelsey Donn:

Yeah.

Trey Gerrald:

Back to the original point-

Chelsey Donn:

Yeah.

... Trey Gerrald:

is that it does sound like Roobina has a contingency plan because

Chelsey Donn:

Sure.

... Trey Gerrald:

and, and address an issue.

... Trey Gerrald:

That's a little more like comforting.

Chelsey Donn:

Yes.

Trey Gerrald:

And it seems, I do believe Roobina.

Trey Gerrald:

I mean, I believe 'cause they really took ownership for the things that could have been

Chelsey Donn:

It is, it's, it's an unfortunate circumstance for sure.

Chelsey Donn:

And with that being said, I feel like we are both team, Roobina's Cake.

Chelsey Donn:

I mean like sorry Jeana, like terrible experience seeing you fully, but also like

Chelsey Donn:

Thanks.

Trey Gerrald:

Maybe we should take a look at that catering company for an upcoming episode.

Chelsey Donn:

I'll, yeah.

Chelsey Donn:

You're right, yeah.

Chelsey Donn:

We should do that.

Trey Gerrald:

I will make it a little note.

Trey Gerrald:

All right.

Chelsey Donn:

Okay.

Chelsey Donn:

Well we did it-

Trey Gerrald:

Fun-

... Chelsey Donn:

mean we've reached the most legal portion of our show.

... Chelsey Donn:

Who are you Trey inducting for?

VOICEOVER:

My Royal Highness.

Trey Gerrald:

This week, I am inducting Caller ID.

Chelsey Donn:

Oh yes.

Trey Gerrald:

Isn't that something that needs a round of applause.

Trey Gerrald:

Okay.

Trey Gerrald:

Let me tell you, we are, we both are of the age, where we were

Chelsey Donn:

Yes.

Trey Gerrald:

Let me tell you, life without Caller ID is a little movie called Scream.

Chelsey Donn:

Oh, yeah.

Chelsey Donn:

That's right.

Trey Gerrald:

Do you know that the sales of Caller ID boosted by 50% in America after Scream one?

Chelsey Donn:

Stop.

Trey Gerrald:

Okay.

Trey Gerrald:

I made up that statistic-

Chelsey Donn:

[laughs]

... Trey Gerrald:

but I did do research.

... Trey Gerrald:

You know, any of you kids up there who just take for granted that your little

... Trey Gerrald:

There was a time in life when you didn't know, you had to say, 'hello?'

Chelsey Donn:

I mean, what about that whole line in Rent, like, 'Mark are you there,

Trey Gerrald:

'That's was a very loud beep.' Okay.

Chelsey Donn:

All right, anyway.

Trey Gerrald:

So Caller ID, this gets a little like too nerdy and not interesting.

Trey Gerrald:

So I'm not really gonna go into it.

Chelsey Donn:

Okay.

Trey Gerrald:

But there in 1968-

Chelsey Donn:

Uh-huh [affirmative].

... Trey Gerrald:

Ted Parra Slovako started making a bunch of patents that like were

... Trey Gerrald:

And then it took a long time in the '76, 1976, there was a Japanese inventor, Hashimoto-

Chelsey Donn:

Okay.

... Trey Gerrald:

made some more patents and then it came over to America.

... Trey Gerrald:

It was happening in Brazil at the same time.

... Trey Gerrald:

So a lot of people were starting to get on this train.

... Trey Gerrald:

But I just want to induct Caller ID because I don't really like people.

Chelsey Donn:

[laughs]

Trey Gerrald:

That, that, that might not really be a true statement.

Chelsey Donn:

Is that a full-stop?

Trey Gerrald:

I don't know if that's real, that might be in this pearl necklace-

Chelsey Donn:

Yes.

... Trey Gerrald:

but like, you know, I don't really need to communicate all the time.

... Trey Gerrald:

And so I am someone who will gauge at what my response is gonna be when I see who's calling.

... Trey Gerrald:

And I'm just gonna own that because we all do it.

... Trey Gerrald:

And if you are gonna judge me, then look in the mirror.

... Trey Gerrald:

Anytime it's an unknown number, bitch I don't answer that.

... Trey Gerrald:

Get real, honey.

... Trey Gerrald:

You're gonna block that, you're gonna stop 69, me bitch, I'm gonna

... Trey Gerrald:

start 67, your ass.

... Trey Gerrald:

[laughs]

Trey Gerrald:

I don't even know if those are right, but-

Chelsey Donn:

I don't know but I liked it.

Trey Gerrald:

I'm inducting Caller ID-

Chelsey Donn:

Yes.

... Trey Gerrald:

for my Royal Highness, because look, having more information is always queenly.

Chelsey Donn:

I couldn't agree more.

Trey Gerrald:

Chelsey how about you?

Trey Gerrald:

Who are you inducting from my Royal Highness today?

Chelsey Donn:

Okay.

Chelsey Donn:

I'm going to induct, Allison Janney as my Royal Highness.

Chelsey Donn:

She's just such a kind amazing person.

Chelsey Donn:

And I don't want this to sound weird, but I was doing a theater program in Williamstown.

Chelsey Donn:

Williamstown Theater Festival I was an apprentice there.

Chelsey Donn:

And we did everything from like read lines with people to pick up trash with trash picker.

Chelsey Donn:

And there was this event that was called a Zoo, and where we would be up all night and we

Chelsey Donn:

And then afterwards, the next morning I needed to pick up trash.

Chelsey Donn:

And Allison Janney sees me at the coffee shop.

Chelsey Donn:

And she kind of like taps me on the shoulder and she's like, "Honey, are you hung over?"

Chelsey Donn:

And the point is I was, but I also had been picking up trash since 6:00 AM.

Chelsey Donn:

And then years later, I saw her again at a speaking event she was doing.

Chelsey Donn:

And I was chatting with her afterwards and telling her about this story about

Chelsey Donn:

And then we were amongst other people having conversation.

Chelsey Donn:

And in the middle of that, she just tapped me on the shoulder and she

Chelsey Donn:

And she just, she yes anded this opportunity that I had with her that

Trey Gerrald:

Yeah.

... Chelsey Donn:

in a funny way when I was a kid, And I just want to say, ' beyond

... Chelsey Donn:

I mean, she's been working consistently for a very long time, but she was

... Chelsey Donn:

And she has this amazing perspective about going after this career and just following on that path.

... Chelsey Donn:

I remember at one point she referenced some, a book with like the red bicycle or

... Chelsey Donn:

And she said that as she was going through the time and not being where she wanted to be,

... Chelsey Donn:

And I just think Allison Janney is such a mensch and I love her and everything that she does.

... Chelsey Donn:

So, I just figured I'm gonna induct Allison Janney, and um, yeah, I was, I was hung over.

... Chelsey Donn:

So thanks for asking.

... Chelsey Donn:

[laughs]

Trey Gerrald:

We love Alison Janney, she's a...

Trey Gerrald:

her greatest performance to date, it is Drop Dead Gorgeous.

Trey Gerrald:

'Did you get that on camera?

Trey Gerrald:

Most smartest.'

Chelsey Donn:

[laughs] Uh, she's the best.

Chelsey Donn:

Thank you guys so much for joining us today.

Chelsey Donn:

If you like what you heard, will you please tell a friend.

Trey Gerrald:

If you didn't like what you heard, will you please tell an enemy,

Chelsey Donn:

You can also follow us on all the socials @TheReview Queens.

Chelsey Donn:

I'm @ChelseyBD, that's Chelsey with the Y.

Trey Gerrald:

And I'm @TreyGerrald.

Trey Gerrald:

Become a member of the Royal Court by joining our Patreon at patreon.com/reviewthatreview.

Chelsey Donn:

For exclusive raffles and content.

Chelsey Donn:

There's a pretty big one coming up just saying.

Chelsey Donn:

Uh, if you go to the website, scroll all the way down to the bottom.

Chelsey Donn:

There's a place where you can add your name and that will automatically

Chelsey Donn:

You should do it now because we got some good prizes coming your way.

Chelsey Donn:

And all you got to do is be on the list.

Trey Gerrald:

And remember-

Chelsey Donn:

Ignore the haters!

Chelsey Donn:

You're a queen.

Trey Gerrald:

Gender nonspecific queen.

Chelsey Donn:

Bye.

Trey Gerrald:

Bye.

Chelsey Donn:

Are you hung over?

VOICEOVER:

Review That Review is an independent podcast, certain names have been

VOICEOVER:

Executive Produced by Trey Gerrald and Chelsey Donn with editing and sound designed by Trey

VOICEOVER:

Our cover art was designed by LogoVora and our theme song was written by Joe

Trey Gerrald:

I get so sweaty.

Chelsey Donn:

That's what you call sweat equity.