Shownotes
This week on the show we're discussing a real life example of how home service businesses operate when they don't have their systems dialed in. Without the proper CRM and real processes, you and your team are winging it. You're losing time and money while everyone's frustrated because they're not on the same page.
In this example a large landscaping project was what the homeonwere needed. They called 10 different companies and only one called back.
Those other companies lost money just by not having a process in place to return calls.
What stands out in this situation are massive opportunities to streamline operations. Between a three-hour scope meeting, handwritten quotes, and communication happening through personal cell phones, there's clear potential to implement software and systems that would transform how the business operates.
When business owners say cash flow is the problem, maybe it's time to take a look at a few simple things: Where are you spending your time? Are there some processes that could be automated? Is it time to let go of the old ways of doing things and update by bringing in software?
Highlights
- Manual quote process means your team is never on the same page.
- Being the one who answers the phone is the simplest way to stand out make sure you have a system for callbacks.
- Operations are the foundation - everything else builds on that.
- Implementing a communication platform shows professionalism and streamlines communication so your team isn't texting clients from their personal phones.
Get in touch with us:
Check out the Blue Collar BS website.
Steve Doyle:
Brad Herda:
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Transcripts
Hey everyone, welcome back to this episode of the Blue Collar BS podcast. I am your co-host, Brad, along with the bright and colorful and outstanding award-winning co-host, Mr. Mr. Doyle. He is so he is trying to go for that last name, moniker. He only puts Doyle in there. He's trying to be that hip cool guy, trying to get that.
Doyle (:Mm-hmm.
Doyle (:Doyle.
Doyle (:Yeah.
Brad Herda (:you know, Gen Z millennial verbiage going there, single word names, you know.
Doyle (:Wow. Wow. You know, that's been going on for almost forty years.
Brad Herda (:Who, what, where?
Doyle (:So going by my last name. You know, somewhere in that for me, yeah. Yeah. It's it's been one of those things, right? You when when you have a very common first name in Steve and there's several Steves in a room, I don't turn around when somebody says Steve, but I'll turn around when you say Doyle. So it just so happens that's just kind of
Brad Herda (:for you?
Okay.
Brad Herda (:Steve Doyle Steve
Doyle (:Wow. Okay. I mean, yeah, you you could do that. Like, I mean, would that okay?
Brad Herda (:So yes. All right.
Doyle (:So now that you got us going down there, bam.
Brad Herda (:You you you you had you had the brainstorm for this episode. Again, thank you for coming into the show as prepared as you were.
Doyle (:You know, there's a there's a series here, you know, if these start airing and people start listening to these, you're gonna start seeing a series that Steve is coming t prepared to the show over and over and over again.
Brad Herda (:hang on, let me do some math here. Let me just do some let me just do some math. Hang on, 214 episodes divided let's take let's let's go with five. Five divided by two fourteen. That's 2.3% rate.
Doyle (:Well, well take half out for guests. And that number just goes right up. Yeah. Uh-huh. Yeah, okay. Okay. All right. So so anyways, the precipice for this this show here, or the idea for it is you know what as a homeowner, sometimes you might have an event that you decide to host at your house.
Brad Herda (:I was trying to be kind here, Steve. Doyle. Doyle. Sorry, Steve. Didn't mean to call you by your full name.
Doyle (:Okay.
Brad Herda (:Like a fourth of July party, a graduation party, an anniversary, a milestone birthday.
Doyle (:Yeah, you know, or just you know, just cuz. And then you start looking around and going, sh you know what? I really need some extra help because I'm not gonna get stuff done during this time frame.
Brad Herda (:Because you decided to go to the bar, because you decided not to do the work, because you decided to sleep. What was the reason you decided not to do the work? Hypothetically speaking.
Doyle (:Well, hypothet Yeah, we're gonna have to go hypothetical on this one because I I was nicked on the whole idea of not having something at the house. So that that there there it is. There in line. Yeah, go back a couple shows. We've already determined that. So no, it's because we had some some things happen during the
Brad Herda (:We've already determined we've already determined there's a deadline.
Doyle (:Building phase, the builder bob phase I was in, where that fully consumed, and the landscaping phase, you know, landscaper Larry just couldn't fit it in the schedule because Builder Bob had to show up. So, you know, so at that point, we had to make a dis you know, a determination was made that because Builder Bob
was on a timeline landscape learning had to you know had to have a team
Okay. So well, I mean, it could, you know, but it was, you know, let's say the event, hypothetically, let's say your events, you know, one month away. And you're like, we've gotta do some landscaping around the house.
Brad Herda (:Just cost more.
Brad Herda (:Side note, this correlates heavily into the manufacturing world all the time as well. So just just so you are aware, and we'll get to some of those stories because I got some really good stories from back in my procurement days of supply chain. There's some there's some there's some shit that's like, wow, you did what? Yep. So anyhow, back to landscape Larry and Builder Bob. Does Builder Bob is does Builder Bob wear a red, white, and blue fish shirt?
Doyle (:a hundred percent.
Doyle (:I can tell ya stories. We can tell you stories on stories.
Doyle (:Mm-hmm. Yep. So builder value.
Doyle (:Builder Bob has a red, white, and blue fish shirt. Yes, Builder Bob does. So does Landscape Larry. They're like brothers. It's really weird. It's really weird. It's really weird. anyways. So we had to contact actually aka.
The my wife contacted several landscapers to find out who could do things on the timeline that she had, which is done three days prior to the event. Okay. And
Brad Herda (:Why three why three days prior?
Doyle (:to give well, do you want somebody showing up at your house the day of to complete it?
Brad Herda (:What's wrong with the day before?
Doyle (:well you see there's other things because now we have a circus tent going in.
Brad Herda (:Okay, so now so now you're two days before now you're two days before the event. Okay, got it.
Doyle (:Yeah, yeah. Okay. So there's things that come up, right? And you know, let's say weather is at play and you just understand that some people are going to move on their timeline, not yours. So there's a buffer of a couple days. So at least, you know, we're thinking trying to think through okay, if it doesn't get done on the by this time, what what could we do to make it happen? So,
Ironically, so she calls several companies. Hypothetically, I we're doing this hypothetically, right? Hypothetically, my wife is calling landscape drug.
Brad Herda (:Yeah, a thousand percent. Hypothetically, your wife called several landscaping companies in the area to come and do a a scope of work that would typically take how long, in your estimation, as a as a just a man of knowledge?
Doyle (:Well we'll we'll let's just walk through this and and we'll decide. But hypothetically it would realistically take a week of nonstop like doing stuff nonstop, you know, for eight eight hours.
Brad Herda (:Okay, so so you have a major it's a major scope. It's not just let's put some mulch down and and edge some bush and trim some bushes and do some trimming and call it a day.
Doyle (:Well
Doyle (:Kind of. I mean, kind of it is. So let's just let's just walk through the the scope because the scope, you know, kind of when the when the landscaper came you know was developed. So anyways, before we get to the scope, how how many landscape companies do you think one was yeah how many do you think returned the call out of how many were called?
Brad Herda (:Return the call.
Brad Herda (:If if she called and said, Hey, I got this project, it includes X, Y, and Z and I need to have it done by in in in twelve days, I'm gonna guess she probably got a fifteen percent callback rate at best.
Doyle (:Well, at best is your is is the key phrase there. I don't know what the phrase was she used. but of the ten different landscape companies, one called her back. One.
And so an appointment was set. How long do you think an appointment to kind of cover and get a scope of work would take for a landscape job? Before we get into the the scope.
Brad Herda (:If you're telling me it's a if you're telling me it's a week long job, I would say it's an hour or hour and a half.
Doyle (:Okay, perfect. So the person was here for three hours.
Going over things, taking photos, coming back and asking questions. So scope of work.
Brad Herda (:Okay. So a very detailed so so the the supplier at cho the the the landscaper of choice, landscaper landscaper Leroy, who called back, had the had the wherewithal to document and make sure that he was as close to the scope as possible. So he's doing a very thorough job of not having to worry about anything missing, which is awesome. So
Doyle (:Sure. Yep.
Yep. Yep.
Doyle (:Mm-hmm.
Doyle (:Mm-hmm.
Brad Herda (:Hopefully you congratulated him in your kindness of ways while he's being berated by the potential, you know, other person carrying on this conversation.
Doyle (:Well, I wasn't overly privy to the conversation because I don't know where I was. Overall. But I did come but I did I did I Builder Bob I know where Builder Bob was. Builder Bob I remember where I was. Builder Bob was fully activated in putting the house, putting windows back in, siding back on at the time. So yeah, I I do remember where I was at the time.
Brad Herda (:Well, Builder Bob was on a break. Builder Bob was on a break.
Brad Herda (:Right. So landscaper Leroy is doing his job to make sure he's got full scope 'cause he knows the pressure is on.
Doyle (:Yeah, okay. sure. So this happens I would say about forty-five days prior to the event. Okay. Comes out.
Brad Herda (:Three weeks to get a quote.
Doyle (:No quote was given that night. Like yeah, quote was given that night. but the the scope of work
Brad Herda (:nice.
Brad Herda (:So I got so so I'm forty five days out, I got a quote the same night, and we're up against the gun, I'm confused. I'm very I'm very confused. You just had to say yes.
Doyle (:Mm-hmm. Yep, sure. Yeah.
Doyle (:yes was said. Absolutely yes was said because no option, no other options existed. So yes was said. Okay.
Brad Herda (:Okay. Yes was said there was a known there was a known end date and we're forty days out from the deadline.
Doyle (:Yep. Yep. As a cash job.
Brad Herda (:So we're forty days out from the deadline, cash job.
Doyle (:And labeled fill-in.
You are now filling because of all the work that's already been scheduled. So from a schedule perspective, I can't tell you exactly when you're gonna start. I can't tell you how many, you know, when we're gonna start. I can't tell you that we're gonna be there all day. but we know we have end dates. So end dates were included in the contract.
Doyle (:So by certain times.
Brad Herda (:Did he did what so were those certain times met?
Doyle (:so far, I mean we are recording the show. It's still going on, so and the event hasn't happened yet. So we are coming up to we're a week away from the the end date.
Brad Herda (:So you're four days so you're four days away from completion of landscape Leroy being done. And and landscape and landscape Leroy is still committed to being done in four days.
Doyle (:Mm-hmm. Yep. And so far late
Doyle (:Correct. Mm-hmm.
Brad Herda (:And and from your estimation, does it look like he's gonna get done in four days?
Doyle (:it is highly probable landscape Libroy can get done. Just hope.
Brad Herda (:Cool. And how many times has Landscape with Ruy come back for more cash?
Doyle (:Ha really interesting question there. so
Brad Herda (:Because the scope changed along the way.
Doyle (:no scope never changed at all.
Brad Herda (:Hm, okay.
Doyle (:Mm-hmm. So full scope of work. there are flower beds in the front that need they needed weeding and mulch. And so and so they needed weeding, fabric down, and mulch in the front. And it's full length of the house and about eight foot from the house. Okay. so that that would be around
one length of the house and one side of the house. Okay. then you get to so that and that includes mulch like dark mulch. Then there is other components on another side of the house where it gets landscape rock.
Brad Herda (:Okay.
Brad Herda (:Fair. So so let's get back to the let's get back to the how many times did you come back to ask for more cash? We don't need to get in all the scope and details. But but let's get back into the let's get back into the hey, he's on schedule, he's doing his thing, he did a good job up front, sending the fill-in guys accordingly to at least commit to his contractual obligations.
Doyle (:Correct. once so far.
Doyle (:Mm-hmm.
Doyle (:Mm-hmm. Yep.
Brad Herda (:Which is awesome. So what did he come back f what what did landscape Leroy happen to want to come back and
Doyle (:Mm-hmm.
Doyle (:Well, Landscape Leroy came back and said, Hey, we were power washing one of your two patios and we didn't realize how dirty it was.
And we had to go back and use a cleaner to wash it off. So we had to double our time in cleaning from power washing.
Brad Herda (:Sounds like a missed opportunity on landscape Leroy's time on the front end from a bidding perspective.
Doyle (:agreed. Cause you know, the patio was documented in the photos that were taken multiple times.
Brad Herda (:Cool. All right. So did he get his cash?
Doyle (:Mm-hmm.
Doyle (:Well,
Brad Herda (:Or did he walk off the job? he's still there, so I'm assuming it's all good.
Doyle (:Landscape Larry is still there. So you know you can read into whatever that is. Right.
Brad Herda (:All right. Hopefully hopefully whoever's running this job as the G C doesn't pay in full before everything is done, completed and out the door.
Doyle (:Mm. That would be really great thing to you know, make sure of ahead of time that that was the case.
Brad Herda (:Builder Bob should have a conversation with the GC and say, hey, hey, build Builder Bob should have a conversation with the G C to say, hey, landscape Larry over there, make sure he's done done before you give him the cash cash, all of it.
Doyle (:Remember, builder Bob is building some other things.
Doyle (:Mm-hmm. Mm-hmm. So all of those things kind of, you know, the they they were discussed, but builder Bob is building things.
Brad Herda (:Okay, cool. All right. Well, landscape already sounds like it's under control, which is good, but you're probably paying way too much for that same scope of work than if you had a hundred and twenty days or longer to do so.
Doyle (:Mm-hmm.
Doyle (:You you could have hypothetically done that. I mean all of that is true. Mm-hmm. And in reality, you're right, that landscape Larry sees the opportunity. Yes. I did. I see I saw that. I did see that.
Brad Herda (:So let me ask let me ask you this. Let me ask you this, Doyle. Ha, see that? See it says right there on my button. Doyle. So how has the how has the general contractor's emotions been with the pace of landscape Leroy and all the things that are going on with this project? Is the GC getting into all of Landscape Leroy's shit about you're doing it wrong and this and that?
Doyle (:No.
Brad Herda (:Or is it is it going with the flow and things are good and he's executing what was agreed upon?
Doyle (:right now the GC they're going with the flow. right because because it is a
Brad Herda (:Is Builder Bob getting backlash on the other end of the and other end of the conversation because the GC is venting? Yeah, but Builder Bob gets to hear from the GC regardless of all of it.
Doyle (:Builder Bob is still building. Builder Bob is still building.
Doyle (:Yeah, I know, it's quite interesting. Yeah, build the builder Bob can't render any opinion other than just nod and acknowledge. Yep, that that
Brad Herda (:So so is the G C complaining about landscape Leroy or not?
Doyle (:not really. more more so in the sense of I get it's a fill in job, I get dates, you know, dates are approaching and then they show up. but it's like they call and then they're there in like 30 minutes and then they're there for like four hours and then there's nothing for a couple days. you know, and I'm Builder Bob just acknowledges that and goes, Well, that's ultimately what you sign for.
Brad Herda (:Okay, good.
Brad Herda (:Yeah, so
Doyle (:Like is there is there a problem
Brad Herda (:You sign for a completion date, you sign for a scope and an end. Whether they do it in two hour increments or they come in the last day and just put forty guys on it. It doesn't matter.
Doyle (:Mm-hmm.
Doyle (:Mm-hmm. Mm-hmm. Yep. So that's you know.
Brad Herda (:Which is why I asked if they were executing their contractual dates, because if they are, then that's awesome.
Doyle (:Correct. They are they correct. There's nothing there in in this scenario, there's nothing. Yeah, it's it's really honestly, I was surprised, honestly, thoroughly surprised at how I would say somewhat seamless it has been. And them showing up, but also weather has been cooperating for landscape. where can get things done now.
Do they will they come like at they might come to the house at four and they're here till eight? Okay. Absolutely. It is. right. So there are, you know, things are getting done. I am just surprised at how much is done. Everything is done via text message. Everything. Everything.
Brad Herda (:Still light out, it's fine. It's light till ten o'clock over in Michigan.
Brad Herda (:Really?
And are they using a a systematic text message or are they using landscape Leroy's and and you know Helper Henry and all of those phones to do all those things?
Doyle (:Correct. They are legit just using text on their phone. And I'm like, you have got to be kidding me.
Brad Herda (:Yeah, that would be a great opportunity for them to get into a system. We got some folks in our network that could do something for them, for sure.
Doyle (:It is a great opportunity.
I know. And and this is this was the thing. Landscape landscape Leroy is just very proud of the fact of how they're running it right now. And wasn't, you know, it's like, okay, I get it. If you're ever if you're ever frustrated and you know would like to systematize, I might know somebody. You know, we might be able to help you out. Help me help you.
Brad Herda (:Wow, all on text. That's impressive. But the GC is getting what they want, so that's good.
Doyle (:Mm-hmm.
And even Yeah, and even bidding was the like just the quote process was I just sheerly left I couldn't even say nothing as I'm I was listening like how the quoting was going on and I'm like you are just literally writing a bunch of numbers down on paper and then voila here's your number and you have two different you actually have two different quotes.
For basically one scope, but because one goes to one person and one goes to another, you wrote two different scopes. Okay.
Brad Herda (:So landscape Larry has some risks. I'm sorry, landscape Leroy. Larry is no longer Land Larry's no longer in the equation.
Doyle (:Lance Landscape Larry Landscape Larry never got the opportunity. Landscape Larry's sitting sitting in the chair just going, All right.
Brad Herda (:Right after he gets right after he turns from Builder Bob.
Doyle (:Correct. Correct. But then but then Pyro Pete came over. Pardon me? What'd you say? Pyro Pete. Pyro Pete came over and decided to crash land decided to crash the party.
Brad Herda (:Well good. I'm glad I'm glad the project's going well. Parvey? Then who came over? Pyro Pete.
Brad Herda (:You're getting fireworks?
Doyle (:well not really the works, but a lot of fire.
Brad Herda (:You have way too many trees, hypothetically, for fireworks.
Doyle (:Well, maybe I'll take a photo forty foot up and I'll show you how far some flames reached. Cause the tree's looking a little thirsty up there. Because Builder Bob got to light a fire. He builder Builder Bob made a pile for Pyro Pete.
Brad Herda (:So Builder Bob burnt all his deck boards.
Brad Herda (:my gosh. So let's let's let's get all right. These are this is a great thank you for sharing your your construction dilemma, but let's get back to how the fuck is that gonna help somebody else?
Doyle (:Well
Wa one
Brad Herda (:What are the lessons here?
Doyle (:So coup a couple of things. For for No.
Brad Herda (:'Cause this is not an uncommon situation for a home service organization, a manufacturing organization, right, where we've got to get shit out the door, we got a deadline, we gotta do it, and all excuses and you know, miracles happen every day, but they just cost more type mentality, right? We gotta work the overtime, we gotta find the thing, we've got air freight stuff, we've gotta, you know, buy the expensive plants because I I need six plants, but they only got five of the cheap ones, but I need them all to be the same, so I gotta get six of the more expensive ones.
Doyle (:Yeah.
Doyle (:Right.
Doyle (:yeah.
Brad Herda (:it's the last bag of really good grass seed or whatever and now you're stuck.
Doyle (:Mm-hmm. Yeah. Yeah. I mean a lot of things from a from a let's just call it proper planning perspective up front, a hundred percent could have been done a little differently. But there's things that always pop up.
Brad Herda (:'Cause how long did you know that your daughter was gonna graduate in hypothet hypothetically, four years ago?
Doyle (:Exactly. I mean hypothetically, how long did I know? I mean hypothetic probably more than that, but you know the the the unexpected
Brad Herda (:Hypothetically four years ago?
Brad Herda (:I really hope she I really hope the G C is not listening to the show.
Doyle (:I mean if the G C does, I'd be I I would be blown away. The G C does listen.
Brad Herda (:Yeah. If the G C l if the G C decides to listen to this show, do I need to find a new Doyle?
Doyle (:No. You might you might need to might need to call distillery Dan to break some break some bottles on a coffin, but other than that other than that. no. The one from a planning perspective, the one thing that came up that we were that we were not expecting.
Is some of the additional things from a building perspective that came into play. Otherwise, yeah, a lot of the landscaping stuff totally could have been done within reason in two weekends. Right. But things things transpired where it just from a timeline perspective couldn't meet doing all the things. Okay. Yep.
Brad Herda (:Okay. So so builder Bob.
was the preferred contractor from this GC because
Doyle (:Mm-hmm. Mm-hmm.
Build a bob can pick things up and put them down along with landscape like
Brad Herda (:Because based on the episode 208, right? Dex daughters and and dumb decisions, right? We have lots of lots of things that are going on here from a scope creep perspective. That when we find opportunity. So what where where does Builder Bob fall into the communication and planning gap with the GC to put your put this into this position?
Doyle (:Correct.
Doyle (:Mm.
Doyle (:once we found complete scope change is when it when everything transpired. So it was it was almost then that it was really put into play.
Like, hey, this is what's going on. And then
When Builder Bob had to travel out of town for non-builder bob type things for other, you know, things, that's when timeline started getting Yeah, yeah, exactly. Not doing Builder Bob things.
Brad Herda (:Things Builder Bob gets paid.
Brad Herda (:Builder Bob's gonna go out and earn a check. So Builder Bob has some vacation time where he's gonna be away from the project.
Doyle (:Correct.
Doyle (:Yeah, it's yes Yes, yes, right. So things happened, but
Brad Herda (:And and I'm gonna guess that Builder Bob doesn't like asking for help from any of his other you know, cash subcontractor friends.
Doyle (:No, Builder Bob actually Builder Bob actually had to get help.
Brad Herda (:But Builder, I didn't say that you had to get help. I s not not you. But Builder Bob doesn't like asking for help.
Doyle (:No, builder Bob asked for help.
Doyle (:Well, not when Builderbox does.
Brad Herda (:Builder Bob asked for help because the G C would have Builder Bob hanging from the ceiling otherwise, most likely.
Doyle (:no, Builder Bob asked for help. Yeah, there Builder Bob does ask for help at times. Not not once Builder Bob's Yeah, Builder Bob can't pull pull six foot windows out by himself anymore. So Builder Bob does need some help. And you know, Builder Bob did have
Brad Herda (:Okay. Really?
Brad Herda (:Okay. Just Coach Doyle doesn't ask for help, but Builder Bob does. Okay, I got it. Okay.
Doyle (:you know apprentice Anna with him at times.
So Apprentice Anna would screw all the all the deck boards in. Mm-hmm. Yep.
Brad Herda (:Good. All right, so I'm gonna assume obviously this it hasn't happened yet, but so landscape Leroy is gonna hit his deadline. Builder Bob is nearing completion.
Doyle (:Mm-hmm.
Brad Herda (:You're a week away from total total euphoria of the G C being happy with the renovations of the property.
Doyle (:Mm-hmm.
Doyle (:Mm-hmm. Mm-hmm.
Brad Herda (:So when does when does the GC get the lien waiver from landscape Leroy after it's been completed? And by the way, did the GC ask for the certificate of insurance from Landscape Leroy for this job as well?
Doyle (:Builder Bob hi that was the one thing that Builder Bob made sure was asked and definitely overheard being asked and was provided. It was provided. Yep.
Brad Herda (:Were they was it provided? Okay. Lean waivers are gonna be the next thing to worry about.
Doyle (:Mm-hmm. Yep. Mm-hmm. So those are the those that is the that is the next thing. but so far everything is good and just more surprised, just again, more surprised at how much heavy lifting is done by landscape Leroy just to get the project started because it's immensely manual.
very time consuming and
could have been done one if there were other options, the general contractor might have went somewhere else.
For the reason of how how long the quoting took. The die the the documentation of everything multiple like almost in triplicate because it was all manual. Versus if there was if it was systematized, it was c it was concise. And if things were done more even though the quote was
Three hours later, hundred percent could have been done in half the time easily.
Doyle (:Or less.
Brad Herda (:And in landscape Leroy is communicating via text through all of through all of their team members' phones.
Doyle (:Correct.
Doyle (:Correct.
Brad Herda (:Is it a group text or is it individual text?
Doyle (:Couldn't tell you.
I'm gonna assume they're all individual tech well, it's individual text to the GC. Outside of that, couldn't tell you.
Brad Herda (:So when when Helper Henry sends the G C a text, it's not Helper Henry, the G C and Leroy Larry in the text string.
Doyle (:No. Never.
Brad Herda (:I'm sorry, landscape Leroy. Leroy Larry is not even in the picture. Wow. Okay. Okay. So
Doyle (:Understood what you said, but yeah. Understood what you said. Yeah. Yep. Yep. So I I mean, let's let's kind of pivot and and kind of transition to how this actually looks in whether it's manufacturing or something else, because this happens all the time.
Brad Herda (:Yeah, the three hour scope meeting is what is is mine. Yes, it's a good scope meeting. It's well, but if that can be done at an hour and a half, that is just time being burnt away away. Correct. For for the customer, for the client. now there might be some clients that you just need to do that because they don't understand, they're not they don't have the information, blah, blah, blah, blah, blah. But that's where, you know, understanding what it looks like, that's where like
Doyle (:Correct on both for all all sides.
Doyle (:Mm-hmm.
Brad Herda (:you know, live switch comes into play or then when you get in process like procured comes into play, all those things start. The tools are out there to not be in a yellow legal pad.
Doyle (:Mm-hmm.
Brad Herda (:manual pieces of paper and go forward. Right? 'Cause even though landscape Leroy might be doing a fantastic job hitting his commitments, doing his things,
Doyle (:Mm-hmm.
Brad Herda (:Could his over could he could he afford the extra three hundred dollars a month to make him more effective and still make just as much money?
Doyle (:he would make more money because of and the just the operational efficiencies, less time tracking, less headache on his part. Like there's you definitely that that that's will save you hours in conversations. Hours in driving around to verify.
Brad Herda (:I'm aware.
Doyle (:Mm-hmm. Yep.
Brad Herda (:Wow. All right. Well, I'm looking forward to hearing how the actual event goes here in an upcoming episode at some point. So all right, the three hour scope meeting. What the fuck? that is our title of our show, title of the episode, and get your processes fixed. you don't need to spend three hours to get scope for a landscape job. That is well, you might need to, but
Doyle (:Yeah.
Doyle (:Yeah. Yep. For sure.
Doyle (:Mm-hmm. There you go.
Doyle (:There you go. That's right.
Brad Herda (:Get better at it. Let's just say that.
Doyle (:Just be better. Do
Brad Herda (:Be better, do better.
All right, sir. Have a great weekend. Say hi to Builder Bob for me and we'll talk to you soon.
Doyle (:All right.
yeah. We'll talk to you.