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How Client Loyalty Accelerates Profitability Featuring Lynn Thomas
Episode 6038th November 2021 • Smashing the Plateau • Smashing the Plateau
00:00:00 00:27:55

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Lynn is a tax attorney-turned consultant who finds innovative and novel ways to create fiercely loyal clients and employees. As employees uncover their untapped potential, they become deeply engaged and excel at delighting customers. Consequently, these businesses achieve higher levels of profits, growth, and retention! We discuss:
  • Organizations that [don’t] care about their employees [02:14]
  • The obstacles that stand in the way of a change agent [05:46]
  • How to see the answers that are right in front of us [07:36]
  • Why disruption is not a measure in the financials [10:40]
  • The employees you can’t overwhelm [16:43]
  • What happens when senior managers don’t talk to customers [19:18]
Learn more about Lynn at and LinkedIn.




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