Greg Wukasch, our mentor, previous speaker at Catalyst 2018, guest on episode 3, and current manager of the External Affairs Department with the San Antonio Water System. Beginning in 1998, as an Education Coordinator and now as the External Affairs Manager. Greg really considers himself more of a “story teller” putting together water stories for citizens across the city he loves. When not talking H2O, this self-professed water nerd also enjoys talking strategic planning and corporate culture.
Greg and his team have developed impactful programs that have continued to create community between SAWS and the community it serves. These programs include the high school education program Impact.
4 Disciplines of Execution by Chris McChesney, Sean Covey, Jim Huling
Servant Leadership on Action by Ken Blanchard and Renee Broadwell
Leaders Eat Last by Simon Sinek
Utilities can now automate leak alerts with Dropcountr – the customer portal built for water utilities. Dropcountr helps customers manage their water use and avoid unwanted usage with leak alerts. The team works with the utility to set automated burst and continuous usage thresholds for their users, to help them avoid bill surprises, reduce customer calls and improve customer satisfaction. The leak alerts run in the background, your team never needs to think about them – it’s kind of like magic. Find out more about Dropcountr and the work they’re doing at theh2duo.com/dropcountr.
[4:55] Kick off with the affordability-Greg attended The most relevant and timely conference had ever been too.
[5:38] Affordability and affordable water issues are beginning to make their way to the top and to many different cities.
[6:20] Manny Teodoro kicked off the conference explaining the uniqueness of affordability.
[7:35] Greg will talk about SAWS affordability program, being gut punched by the opening speaker, and the outreach goals they’ve reached.
[13:10] Greg breaks down SAWS humanized outreach strategy of “meeting them [customers] where they are”.
[17:53] Greg takes the program further-gives an example of trying something new adjusting as you go.
[20:35] We’re at a moment in the industry where the analytical side is meeting a social science side.
[24:56] Be an authentic leader, willing and wanting to be with our neighbors.
[26:13] A theme within the podcast about being authentic and being connected with your customers.
[27:24] Find your ambassadors to amplify your message.
[28:00] Closing down the conference with an impactful panel that includes industry professionals and advocates for the poor.
[31:51] Greg attended the global leadership summit-hear his takeaways and how he turns his learning into action.
[34:04] It takes Courage to lead. It takes courage to believe in a cause bigger than yourself. -Simon Sinek
[34:13] You must get comfortable taking risks. Fear has no place in your success equation. It takes courage to be a leader. -Carla Harris with Morgan Stanley
[34:50] “Things were going fine with our affordability group, why did you have to come in and try to do something bigger.”
[35:28] Not being afraid to make mistakes. The road to success is paved in mistakes well handled. -Danny Meyer restaurateur
[38:39] Greg gives examples of taking action from the theory he learns at conferences and books.
[41:30] Arianne gets fired up: are you taking what you learn from conferences and summits back to staff and implementing the takeaways and action items?
[44:50] Knowledge hoarders
[45:02] Great leaders constantly learn and share the knowledge.
[46:15] Seth Godin’s blog inspired Stephanie.
“If you’re not working to changes minds, why are you here again?”
[48:37] Greg’s quick encouragement to the H2duO.
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