Restaurant Industry Priorities for 2021 with Tom Bené
Episode 258th March 2021 • Order Up • National Restaurant Association
00:00:00 00:26:35


2020 was the year of the pivot for restaurants. The COVID-19 pandemic forced restaurant operators to get creative with their menu offerings and delivery options.

This week on Order Up, Tom Bené, CEO of the National Restaurant Association, returned to give some details about industry priorities for 2021 as well as some encouraging news for recovery efforts. He dove into topics such as the trend of ghost kitchens, Guy Fieri’s restaurant recovery efforts, and increased focus on diversity, equity, and inclusion.

Listen to the episode for more insight on what to expect in the year ahead.

  • (00:56) - Growing challenges
  • (02:33) - Changing priorities
  • (04:32) - Continuing trends
  • (07:19) - Permanent changes
  • (09:36) - Restaurant Employee Relief Fund
  • (11:43) - Additional relief measures
  • (19:09) - Diversity, equity, and inclusion
  • (23:41) - Upward trajectory

This episode was sponsored by Winpak. Whether you offer takeout or in-house dining, your customers' experience can be enhanced by presenting your chef's exact portions of sauces, dressings and condiments. Winpak single serve packets can even include a QR code connecting diners to your website, menu or specials. See to learn more. 

This podcast is not intended to provide medical or legal advice.  Adherence to any suggestions regarding the COVID-19 viral disease cannot ensure prevention of infection. Given the rapidly evolving nature of the pandemic, guidance may change as per our understanding of the unique challenges that COVID-19 poses within each country, state, and locality. 

Neither the National Restaurant Association, National Restaurant Association Educational Foundation, Multicultural Foodservice & Hospitality Alliance nor their affiliates warrant or guarantee the accuracy or suitability of any information offered, and the podcast listener is encouraged to do their own research, and where appropriate, obtain the advice or guidance of legal counsel or the input of other experts with respect to their practices and/or applicable laws. Nothing in this podcast shall be deemed to create or grant any rights to any third parties.

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