Matthew Irish and Dave Hubin of The Embark Group point out that companies that invest in a great employee experience are up to four times as profitable compared to those that don’t.  But executives are trying to improve their employee experience  with massively incomplete data and ultimately end up working on the wrong problems which come with significant costs in things like time, productivity, but also in terms of employee attitudes toward the organization.

Incomplete data from reliance on experience surveys is the key reason why 85% of executives say their organizations are bad at problem diagnosis.  Matthew and Dave advocate using triangulation; a method that allows you to diagnose problems with far more precision and provide insights traditional methods can’t.  Triangulation collects data in three ways - quantitative data (surveys), qualitative data ( interviews or focus groups), and field observations (“walk the walk” to see things in real-life and real-time). Matthew and Dave provide a case study of a large healthcare organization to back up their recommendation.  They provide a 5 step approach to incorporating triangulation to get a better handle on the employee experience.  Listen to the end for the details on how to get their gift to our listeners.

Show highlights

03:23   Improving employee experience is difficult when you have incomplete data.

05:37   Exit interviews aren’t the solution.

06:52   Triangulation should be used to collect the right data to measure the employee experience. 

10:01   How insights from triangulation lead to a much better design of the employee experience.

14:54   5 steps to incorporate triangulation to measure the employee experience.

18:42   Learn about Matthew & Dave.  Email Matthew at matthew.irish@embarkgrp.com and Dave at dave.hubin@embarkgrp.com.

Connect with Jay

Email Jay at jay.kingley@centricityb2b.com

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