Bob London, CEO of Radically Authentic Discovery and the father of the UBR, sits down with Dillon and they chop it up about the value of CSM's who used to be users, as well as what Twilio's most recent layoff news might be trying to tell the CS profession.

Who is Bob London?

• LinkedIn
• StrategicCustomerConvos.com

Links:

• Frank Slootman
  • LinkedIn
  • Book: Amp It Up
• CS Player(s) of the Week:
  • Shari Srebnick, Jeff Kushmerek, Chris Hicken
• Referrals & Recommendations:
  • The Sopranos
  • Call someone you love and connect! (There's no link for that.)

About this podcast:

If you like what you've heard,  please rate this podcast and subscribe to be notified of new episodes.

This podcast is written, produced, and edited by Dillon Young.  You can find him on LinkedIn.

Please direct all inquiries to dillon@lifetimevaluepodcast.com.

Find us on Instagram and TikTok at @lifetimevaluepodcast.

Mentioned in this episode:

SundaySky

Matik