Ever wanted to tap into the genius behind Thomson Reuters’ long-lasting success? Here’s your opportunity! Today’s guest is Patrick Hurley. Vice President of Thomson Reuters’ Global Specialty Support division. Patrick has been with Thomson Reuters for over 25 years and has been a major contributor to the company’s success. Today Patrick and Bim discuss how to build trust-based customer relationships that stand the test of time. Patrick also shares tips and tricks for keeping your productivity up amongst all today’s electronic distractions.  

In this episode, Bim and Patrick also discuss the acquisition of a majority stake in Elite by private equity firm TPG. Today’s podcast was recorded before this announcement was released. As a long-time partner of Thomson Reuters Elite, Helm360 understands the potential uncertainties and transitions this may bring for our customers. We want to assure you that we are here to support you throughout this process and into the future. We believe this transaction will provide Elite with greater focus, resources, and growth opportunities. Join us as we delve into the implications of this acquisition and explore the exciting possibilities it holds for both Elite and the legal-tech industry as a whole.

Your host 

Bim Dave is Helm360’s Executive Vice President. With 15+ years in the legal industry, his keen understanding of how law firms and lawyers use technology has propelled Helm360 to the industry’s forefront. A technical expert with a penchant for developing solutions that improve business systems and user experience, Bim has a knack for bringing high quality IT architects and developers together to create innovative, useable solutions to the legal arena.      

Today’s guest

 Patrick Hurley has been with Thomson Reuters for over 25 years, beginning as a customer service manager and working his way to the top of the corporate hierarchy, where he is currently the Vice President of Global Specialty Support.  Before joining Thomson Reuters, Patrick worked for many technology firms, such as Elite Information Systems, where he served as the product manager for Elite’s then leading-edge products Workflow and WebView.