Artwork for podcast Fintech Confidential
Payments at the Speed of Now! Featuring BHMI's Co-Founder & CTO , Mike Meeks and Head of Sales & Marketing, Casey Scheer - Episode 27
Episode 2717th November 2022 • Fintech Confidential • DD3, Media
00:00:00 00:33:58

Share Episode

Shownotes

On Episode 27 of FIntech Confidential, Co-Founder & CTO, Mike Meeks and Head of Sales & Marketing Casey Scheer for BHMI the electronic payments back office processing software and creators of the Concourse Financial Software Suite.

They tell us the story about Max, discuss the evolution of bank end payment systems, and what it is like to shift from building custom software to building a market-leading product.

Three things in this episode that we dive into.

1️⃣ Making Instant Payments Happen

2️⃣ How FIntechs are reaching the limits of Legacy Payment Systems

3️⃣ What a Payments Back Office is, and why you should care about yours

Watch the full episode on YouTube

Links:

BHMI

Website:         https://www.bhmi.com/

LinkedIn:         https://www.linkedin.com/company/bhmi-software/

Twitter:          https://twitter.com/bhmisoftware

Facebook:       https://www.facebook.com/BHMISoftware/

YouTube:        https://www.youtube.com/user/bhmiomaha/videos

Mike Meeks: https://www.linkedin.com/in/michael-meeks-492a1323/

Casey Scheer : https://www.linkedin.com/in/casey-scheer-8314894/

Fintech Confidential FOLLOW, LIKE & SUBSCRIBE

Youtube: https://youtube.com/@fintechconfidential

Newsletter: http://access.fintechconfidential.com

LinkedIn: https://www.linkedin.com/company/fintechconfidential

Twitter: https://twitter.com/FTconfidential

Instagram: https://www.instagram.com/fintechconfidential

FaceBook: https://www.facebook.com/fintechconfidential

Supporting Partners

Support is provided by the Vital Credit Card.

Make a statement in your wallet with a sleek Metal credit card that pays you cashback when you share and spend responsibly while it helps improve your credit health.

Request an Invite at vital.fintechconfidential.com

Time Stamps:

00:00 Payments at the Speed of Now! Featuring BHMI's Co-Founder & CTO, Mike Meeks and Head of Sales & Marketing, Casey Scheer - Episode 27

00:38 Intro

01:24 Meeks Meets Baldwin

03:00 Starting BHMI

05:55 A Family Affair

07:03 Max Steals the Show

08:44 Defining a Payments Back Office

10:24 The Evolution of BHMI

10:36 Evolving the BHMI Tech Stack

13:22 From Custom Software to Market-Driven Products

17:01 The Keys to a Successful Transition

19:40 Pushing Legacy Payment Systems to the Limit

24:57 How Configurability is Solving Speed to Market

28:04 Instant Payments

29:16 Modular Cloud Frameworks

30:58 Advise for Fintech Leaders

32:00 Getting Involved with BHMI


This is a Production of Diamond D3, Media

ABOUT:

BHMI: BHMI was founded 36 years ago by Lynne Baldwin, Jack Baldwin, and Mike Meeks. The company originally focused on the creation of custom software solutions, but over the last 20 years, BHMI has evolved into a leading provider of software products focused on the back office processing of electronic payment transactions. The company is best known as the creator of the Concourse Financial Software Suite, which is a cohesive, integrated collection of back office products that allow companies to adapt to the rapidly changing payments landscape quickly and easily. As a modular solution including settlement, reconciliation, fees processing and disputes workflow management, Concourse reduces the cost and complexity of back office processing and enables organizations to modernize and monetize payments processing. Concourse’s continuous processing architecture and powerful rules engine are ideally suited for real-time payment methods, such as P2P, and enable companies to perform back office processing for any type of payment transaction.

Mike Meeks: Mike is one of the co-founders of BHMI. Mike originally met the other two founders, Jack and Lynne Baldwin, as college student. Lynne and Jack were both professors at the University of Nebraska at Omaha (UNO) and Mike was one of their computer science students.      

Casey Scheer: Casey has been with BHMI for more than 24 years. She originally got to know the founders of BHMI because her husband Rod was and still is a chief architect for the company.  Lynne, Jack, and Mike reached out to Casey in 1998 and asked if she would be willing to help with some marketing and sales initiatives and she has been with the company ever since.

Tedd Huff: President & Founder of Diamond D3, a professional services consulting firm focused on global payments and marketing. He is also a video podcast host and producer of Fintech Confidential and Head of Corporate Strategy at Corvia. 

Over the past 24 years, he has contributed to FinTech startups as an Advisory Board Member, Co-Founder, and Chief Experience Officer, providing strategic and tactical direction for Global Payments OpenEdge, Heartland Payments, Nuvei, and TSYS, among others, focusing on growth while delivering innovation, process improvements and user experience-driven value to simplify the complexity of payments.

Diamond D3, Media: A media creation, management, and production company delivering engaging content globally.

Transcripts

Mike Meeks, CTO, BHMI:

If you don't build a company that is a place people

Mike Meeks, CTO, BHMI:

wanna work, you will never get the right people to execute that vision.

Tedd Huff, Host, Fintech Confidential:

:

Casey and Mike, welcome to the show.

Mike Meeks, CTO, BHMI:

Thanks.

Mike Meeks, CTO, BHMI:

Tedd.

Mike Meeks, CTO, BHMI:

It's great to be here.

Mike Meeks, CTO, BHMI:

We appreciate the opportunity.

Casey Scheer, BHMI:

Yeah, we're really excited to be here today.

Casey Scheer, BHMI:

Thanks Tedd.

Tedd Huff, Host, Fintech Confidential:

:

BHMI started in 1986, Well,

Tedd Huff, Host, Fintech Confidential:

:

before the term FinTech was ever even thought about or ever used.

Tedd Huff, Host, Fintech Confidential:

:

and BHMI is transformed into a Back office, electronic payment,

Tedd Huff, Host, Fintech Confidential:

:

transaction processing software product.

Tedd Huff, Host, Fintech Confidential:

:

Mike, as one of the founders of BHMI.

Tedd Huff, Host, Fintech Confidential:

:

I'm looking forward to hearing all about the journey since you've been

Tedd Huff, Host, Fintech Confidential:

:

there since the very beginning.

Tedd Huff, Host, Fintech Confidential:

:

and Casey, you may not have been there from when it all got started, but you

Tedd Huff, Host, Fintech Confidential:

:

have been there for 24 years driving the sales and marketing efforts.

Tedd Huff, Host, Fintech Confidential:

:

Mike, how did you meet the two other founders, Jack and Lynn Baldwin.

Tedd Huff, Host, Fintech Confidential:

:

And what was that moment when you guys decided you were

Tedd Huff, Host, Fintech Confidential:

:

gonna go ahead and start BHMI?

Mike Meeks, CTO, BHMI:

I first met, the Baldwins, at the local university,

Mike Meeks, CTO, BHMI:

university of Nebraska at Omaha.

Mike Meeks, CTO, BHMI:

The same semester or one semester after they started teaching uh, in

Mike Meeks, CTO, BHMI:

the computer science department.

Mike Meeks, CTO, BHMI:

The first time I met uh, Jack Baldwin, I was in a, I think my sec third

Mike Meeks, CTO, BHMI:

semester, and I was, in a, it was a required class that was very large.

Mike Meeks, CTO, BHMI:

There were over 200 students in it.

Mike Meeks, CTO, BHMI:

We were packed into a room and, um, I wondered why they had the room a little

Mike Meeks, CTO, BHMI:

smaller than it probably needed to be.

Mike Meeks, CTO, BHMI:

And

Mike Meeks, CTO, BHMI:

Jack walks in, walks up.

Mike Meeks, CTO, BHMI:

and He has.

Mike Meeks, CTO, BHMI:

kind of a, wicked smile on his face, and he looks out at the, students, and he

Mike Meeks, CTO, BHMI:

says everything you've heard about me is true And it was quiet for a moment.

Mike Meeks, CTO, BHMI:

And then there was lots of whispering.

Mike Meeks, CTO, BHMI:

What does that mean?

Mike Meeks, CTO, BHMI:

What does that mean?

Mike Meeks, CTO, BHMI:

Well, as, as there were a few people in the audience, I wasn't one of them at

Mike Meeks, CTO, BHMI:

the time, but, uh, the word got around that, Oh, a this is a really hard class.

Mike Meeks, CTO, BHMI:

And B, he's a really tough instructor.

Mike Meeks, CTO, BHMI:

And I found out why the classroom was that size because only about 25% of the class

Mike Meeks, CTO, BHMI:

graduate so, um, that was how we met.

Mike Meeks, CTO, BHMI:

Um, And then, shortly, uh, uh, after I left, I ended up joining the same company.

Mike Meeks, CTO, BHMI:

In fact, they recruited me into the company they had left the

Mike Meeks, CTO, BHMI:

university for, and we've been working pretty much ever since.

Mike Meeks, CTO, BHMI:

then.

Tedd Huff, Host, Fintech Confidential:

:

What was the point at which you

Tedd Huff, Host, Fintech Confidential:

:

guys decided that you were going to go off and and build, uh, BHMI.

Mike Meeks, CTO, BHMI:

we had worked together at another company and

Mike Meeks, CTO, BHMI:

we had kind of gotten to the point where we were looking for something

Mike Meeks, CTO, BHMI:

a little bit different, uh uh, and.

Mike Meeks, CTO, BHMI:

We, we really wanted, um, a couple of things, We, first of all, we wanted to

Mike Meeks, CTO, BHMI:

create a company that we wanted to work at that had the kind of environment.

Mike Meeks, CTO, BHMI:

and did the kind of work we were interested in.

Mike Meeks, CTO, BHMI:

So, um, our background was, high volume.

Mike Meeks, CTO, BHMI:

Uh, financial transaction processing.

Mike Meeks, CTO, BHMI:

And so we, we already had that background and that was obviously

Mike Meeks, CTO, BHMI:

gonna be kind of a linchpin.

Mike Meeks, CTO, BHMI:

Um, and it's definitely a challenging area to work in.

Mike Meeks, CTO, BHMI:

Um, we also had some definite ideas about, uh, the working environment.

Mike Meeks, CTO, BHMI:

as I said, we wanted to create a place we, And hopefully others, would wanna work.

Mike Meeks, CTO, BHMI:

So a couple examples of the things we, were looking for there.

Mike Meeks, CTO, BHMI:

Um, first of all, we and this was really kind of counter to the,

Mike Meeks, CTO, BHMI:

prevailing office culture at the time rather than put people in a notion of

Mike Meeks, CTO, BHMI:

cubicles, we basically gave everyone, um, an office with a door to close.

Mike Meeks, CTO, BHMI:

So if you needed to work and you needed some peace and quiet, you

Mike Meeks, CTO, BHMI:

could go into your office and work.

Mike Meeks, CTO, BHMI:

Um, everybody got the.

Mike Meeks, CTO, BHMI:

same.

Mike Meeks, CTO, BHMI:

offices.

Mike Meeks, CTO, BHMI:

There were no, you know, the founders got the same office as the people.

Mike Meeks, CTO, BHMI:

Just joined that week.

Mike Meeks, CTO, BHMI:

Um, but we also created a bunch of shared spaces, Sometimes these were no more

Mike Meeks, CTO, BHMI:

than conference rooms, but other times, basically a, a group of people working

Mike Meeks, CTO, BHMI:

on a project would take over one of these rooms and it became kind of the war

Mike Meeks, CTO, BHMI:

room for the duration of that project.

Mike Meeks, CTO, BHMI:

Um, we had to ceiling, wall to wall whiteboards in there.

Mike Meeks, CTO, BHMI:

So you could write to your heart's content, um, And keep up all your

Mike Meeks, CTO, BHMI:

design design, notes and diagrams.

Mike Meeks, CTO, BHMI:

and so forth up.

Mike Meeks, CTO, BHMI:

We had, you know, laptops and projectors in there.

Mike Meeks, CTO, BHMI:

Um, we had, we, for some projects we brought in specialized

Mike Meeks, CTO, BHMI:

equipment for testing.

Mike Meeks, CTO, BHMI:

And so it was, you had a lot of flexibility and we let people kind of

Mike Meeks, CTO, BHMI:

define how they wanted to work together.

Mike Meeks, CTO, BHMI:

Um, we also wanted to keep.

Mike Meeks, CTO, BHMI:

up with a key thing was keeping up with technology.

Mike Meeks, CTO, BHMI:

One of the things that will attract.

Mike Meeks, CTO, BHMI:

people who can do this kind of, work is if they're working with the, with

Mike Meeks, CTO, BHMI:

the latest and, uh, uh, greatest, both, uh, hardware and software.

Mike Meeks, CTO, BHMI:

The.

Mike Meeks, CTO, BHMI:

Tooling and so forth.

Mike Meeks, CTO, BHMI:

Um, and that all kind of went towards, as we said creating a place, that we wanted

Mike Meeks, CTO, BHMI:

to work at as well as attracting others.

Tedd Huff, Host, Fintech Confidential:

:

That sounds so much like the modern

Tedd Huff, Host, Fintech Confidential:

:

Silicon valley style company and, that's number of years back you had

Tedd Huff, Host, Fintech Confidential:

:

the foresight and understanding that the collaboration and having those pieces

Tedd Huff, Host, Fintech Confidential:

:

in place to have the place for people to go and, do the deep work, without

Tedd Huff, Host, Fintech Confidential:

:

interruption was, was a key piece.

Tedd Huff, Host, Fintech Confidential:

:

of mind.

Tedd Huff, Host, Fintech Confidential:

:

Casey, I want to ask you what, what led you to join BHMI and what has

Tedd Huff, Host, Fintech Confidential:

:

kept you there for all These years?

Casey Scheer, BHMI:

This all started about 29 years ago.

Casey Scheer, BHMI:

And my husband, whose name is Rod.

Casey Scheer, BHMI:

Uh, he has a computer science degree and actually Lynn,

Casey Scheer, BHMI:

Mike and Jack reached out to.

Casey Scheer, BHMI:

Rod and asked him if he would join their team, uh, to be a, a lead in the,

Casey Scheer, BHMI:

in the software development efforts of the company to, to be a software

Casey Scheer, BHMI:

and engineer and a solution architect.

Casey Scheer, BHMI:

And then through that, I got to know Mike and Lynn and Jack, and

Casey Scheer, BHMI:

saw how amazing the BHMI team was.

Casey Scheer, BHMI:

And about five years after Rod started.

Casey Scheer, BHMI:

They knew I did the sales and marketing stuff and they asked, you know, would

Casey Scheer, BHMI:

you like to come and help us with our sales and marketing efforts?

Casey Scheer, BHMI:

And I knew how strong the company was and what they were doing.

Casey Scheer, BHMI:

And I jumped at the opportunity And by the way, both Rod and I have both

Casey Scheer, BHMI:

been here for a very long time, Rod coming up on 29 years and me, you know,

Casey Scheer, BHMI:

over 24 years and we've never looked back, we love working with the team.

Casey Scheer, BHMI:

It's, it's a great, great company to be part of.

Tedd Huff, Host, Fintech Confidential:

:

doing my research, I saw all

Tedd Huff, Host, Fintech Confidential:

:

sorts of really cool videos, And I have to ask about the corporate

Tedd Huff, Host, Fintech Confidential:

:

mascot, max, the, bulldog.

Tedd Huff, Host, Fintech Confidential:

:

Can you tell me how this got started at BHMI?

Casey Scheer, BHMI:

I would love to actually, this was back in the eighties

Casey Scheer, BHMI:

and there was one of our customers that gave a quote and they said that BHMI

Casey Scheer, BHMI:

is like a bulldog organization cuz they get the job done right And no technical

Casey Scheer, BHMI:

challenge ever is too difficult for them.

Casey Scheer, BHMI:

And I was looking at that quote and I was This would be a really cool

Casey Scheer, BHMI:

mascot for BHMI so we ended out, ended up creating a, a stuffed toy.

Casey Scheer, BHMI:

And this is actually one of them, Uh, this one has, uh, money from around

Casey Scheer, BHMI:

the world on it, but we've had max in all different types of outfits.

Casey Scheer, BHMI:

We've had 'em in tuxedos, we've had 'em in Hawaiian shirts, you name it.

Casey Scheer, BHMI:

We've had 'em in different outfits and we give these away out at

Casey Scheer, BHMI:

different shows and conferences.

Casey Scheer, BHMI:

And by the way, you mentioned videos.

Casey Scheer, BHMI:

If you go out and look on our website, There's an English bulldog that we use.

Casey Scheer, BHMI:

And, um, he's the star of a variety of different videos on our website,

Casey Scheer, BHMI:

including our holiday videos, which have been kind of famous.

Casey Scheer, BHMI:

So go out and take a look.

Casey Scheer, BHMI:

We've had a lot of fun with our corporate mascot, max.

Tedd Huff, Host, Fintech Confidential:

:

Yeah, that was one of the, things that

Tedd Huff, Host, Fintech Confidential:

:

I, noticed and as I'm, I'm looking through all the videos, You, you, look

Tedd Huff, Host, Fintech Confidential:

:

at the, the number of people that have watched max videos versus other videos.

Tedd Huff, Host, Fintech Confidential:

:

It is, it is easily a thousand to one.

Tedd Huff, Host, Fintech Confidential:

:

ratio.

Tedd Huff, Host, Fintech Confidential:

:

Um, so he is extremely popular.

Tedd Huff, Host, Fintech Confidential:

:

and that's one of the things that drove me to asking that question is

Tedd Huff, Host, Fintech Confidential:

:

just, it has become very popular.

Tedd Huff, Host, Fintech Confidential:

:

and I was curious to where that came from.

Tedd Huff, Host, Fintech Confidential:

:

When most people think of FinTech, typically they think of the

Tedd Huff, Host, Fintech Confidential:

:

consumer facing products, with these slick user interfaces.

Tedd Huff, Host, Fintech Confidential:

:

often they overlook all of the stuff that happens in the back office solutions

Tedd Huff, Host, Fintech Confidential:

:

that support those experiences and in electronic payments, typically the

Tedd Huff, Host, Fintech Confidential:

:

company that you think of that has that really cool interface is Square.

Tedd Huff, Host, Fintech Confidential:

:

Now, before we dive in deeper into all of these different things, can

Tedd Huff, Host, Fintech Confidential:

:

we take some time and, dive into what BHMI means by a payments back office?

Tedd Huff, Host, Fintech Confidential:

:

. Casey Scheer, BHMI: The payments back

Tedd Huff, Host, Fintech Confidential:

:

gets authorized on the front end and then the back office does the

Tedd Huff, Host, Fintech Confidential:

:

really tough stuff that happens after the payment is authorized.

Tedd Huff, Host, Fintech Confidential:

:

So this can be things like reconciling transaction data, across many sources,

Tedd Huff, Host, Fintech Confidential:

:

doing things like settlement and funds movement and getting the appropriate

Tedd Huff, Host, Fintech Confidential:

:

transaction participants paid.

Tedd Huff, Host, Fintech Confidential:

:

It also can include.

Tedd Huff, Host, Fintech Confidential:

:

the Calculation and assessment of fees.

Tedd Huff, Host, Fintech Confidential:

:

And then a big one obviously is if a transaction is disputed, there's a

Tedd Huff, Host, Fintech Confidential:

:

whole workflow that goes around that to successfully REL resolve that.

Tedd Huff, Host, Fintech Confidential:

:

A back office also needs to have a comprehensive enterprise view of

Tedd Huff, Host, Fintech Confidential:

:

transaction activity and financial positions across the entire organization.

Tedd Huff, Host, Fintech Confidential:

:

And then also what's important is to be able to easily do transaction research

Tedd Huff, Host, Fintech Confidential:

:

and also to be able to, um, do reporting.

Tedd Huff, Host, Fintech Confidential:

:

So the back office is extremely key.

Tedd Huff, Host, Fintech Confidential:

:

And, uh, again, it's what happens after a transaction is authorized.

Tedd Huff, Host, Fintech Confidential:

:

Both of you have seen a lot of change.

Tedd Huff, Host, Fintech Confidential:

:

How has BHMI evolved over the years to keep up with this change?

Mike Meeks, CTO, BHMI:

There's two perspective to this, the technology

Mike Meeks, CTO, BHMI:

perspective, and a business perspective,

Mike Meeks, CTO, BHMI:

And I'll, I'll address the technology perspective.

Mike Meeks, CTO, BHMI:

Um, when we started in the uh, late eighties.

Mike Meeks, CTO, BHMI:

Everything we were doing was primarily still on proprietary platforms, obviously.

Mike Meeks, CTO, BHMI:

Um, fairly rapidly after we started, had, had started the company and were doing

Mike Meeks, CTO, BHMI:

work on those proprietary platforms, Open systems really began to take over.

Mike Meeks, CTO, BHMI:

And So we had to, we had to shift a whole lot of stuff, um, at that point.

Mike Meeks, CTO, BHMI:

We had many different operating systems, which, which coalesced down

Mike Meeks, CTO, BHMI:

to really the vast majority of the marketplace is Windows and Linux.

Mike Meeks, CTO, BHMI:

Now we also, uh, a shift in databases.

Mike Meeks, CTO, BHMI:

We were on proprietary databases, a.

Mike Meeks, CTO, BHMI:

variety of them, and we really shifted to, a number of SQL

Mike Meeks, CTO, BHMI:

databases and the hardware changed.

Mike Meeks, CTO, BHMI:

So again, from a bunch of hardware to really the vast majority of

Mike Meeks, CTO, BHMI:

the world, Running on X 86 And,

Mike Meeks, CTO, BHMI:

now on, on mobile also on a variety of, of things there.

Mike Meeks, CTO, BHMI:

so when we were presented with this shift, and this started in the mid nineties from

Mike Meeks, CTO, BHMI:

a technology perspective, we looked at it.

Mike Meeks, CTO, BHMI:

and said, Okay.

Mike Meeks, CTO, BHMI:

how do we, how do we make sense of this?

Mike Meeks, CTO, BHMI:

How do we build something that.

Mike Meeks, CTO, BHMI:

Or where we can reuse our code in a variety of ways.

Mike Meeks, CTO, BHMI:

And so what we did is we built a set of software frameworks that basically

Mike Meeks, CTO, BHMI:

isolated our applications from differences in the operating system

Mike Meeks, CTO, BHMI:

differences in Windows and Linux.

Mike Meeks, CTO, BHMI:

Um, it also isolated us from.

Mike Meeks, CTO, BHMI:

the different, uh, dialects of sql And so our application concourse has almost zero

Mike Meeks, CTO, BHMI:

dependencies It is the same application code running on Windows and Linux.

Mike Meeks, CTO, BHMI:

It just runs on top of these frameworks that provided that isolation.

Mike Meeks, CTO, BHMI:

uh, same thing with supporting, you know, for example, if you took Oracle

Mike Meeks, CTO, BHMI:

and SQL Server, we run across those with.

Mike Meeks, CTO, BHMI:

The same stuff.

Mike Meeks, CTO, BHMI:

There are very few dependencies.

Mike Meeks, CTO, BHMI:

So we get a lot of, uh, leverage of being able to run across these new,

Mike Meeks, CTO, BHMI:

the what were at the time, new systems.

Mike Meeks, CTO, BHMI:

They're now The standard systems.

Mike Meeks, CTO, BHMI:

um, uh, with, a, common code base.

Mike Meeks, CTO, BHMI:

um, And so that was a um, a big change that uh, uh, obviously that was a fairly

Mike Meeks, CTO, BHMI:

significant investment for us to make.

Mike Meeks, CTO, BHMI:

but we've really benefited and our customers have benefited.

Mike Meeks, CTO, BHMI:

Um, because once you shake down the problem, the application

Mike Meeks, CTO, BHMI:

on one platform, it's.

Mike Meeks, CTO, BHMI:

Pretty much gonna work on the others with, with, uh, very little problem.

Mike Meeks, CTO, BHMI:

Um, so that was our big change from proprietary to open and how we

Mike Meeks, CTO, BHMI:

took advantage of that opportunity.

Mike Meeks, CTO, BHMI:

Um, from a business perspective,

Mike Meeks, CTO, BHMI:

uh, we had a big shift in the company from, uh, a cut doing custom

Mike Meeks, CTO, BHMI:

software, which is where we started.

Tedd Huff, Host, Fintech Confidential:

:

Transitioning from a custom software

Tedd Huff, Host, Fintech Confidential:

:

to software products is a huge shift and most companies, well,

Tedd Huff, Host, Fintech Confidential:

:

honestly, they don't survive.

Tedd Huff, Host, Fintech Confidential:

:

What are the biggest challenges that BHMI has faced moving from that

Tedd Huff, Host, Fintech Confidential:

:

custom software development company to a software products company?

Mike Meeks, CTO, BHMI:

The first thing is to realize that it is fundamentally

Mike Meeks, CTO, BHMI:

different from what you've been doing, and you don't just keep doing

Mike Meeks, CTO, BHMI:

what you're doing and somehow the product magically happens, um, because

Mike Meeks, CTO, BHMI:

the, doing custom versus product is fundamentally different from a a

Mike Meeks, CTO, BHMI:

technical or software perspective.

Mike Meeks, CTO, BHMI:

When you're doing custom work, you are focusing on meeting

Mike Meeks, CTO, BHMI:

the needs of a single customer Obviously with a product you want.

Mike Meeks, CTO, BHMI:

the needs of a wide variety of customers.

Mike Meeks, CTO, BHMI:

so you can sell the product over and over.

Mike Meeks, CTO, BHMI:

The first thing that that became apparent right away was your

Mike Meeks, CTO, BHMI:

software now becomes more complex because you have a broader range.

Mike Meeks, CTO, BHMI:

of Customers you're targeting, you have a broader range of requirements.

Mike Meeks, CTO, BHMI:

So that means you've got effectively a whole lot more work to do.

Mike Meeks, CTO, BHMI:

And this is everything from design to development, testing,

Mike Meeks, CTO, BHMI:

documentation, deployment.

Mike Meeks, CTO, BHMI:

It impacts everything that you're doing.

Mike Meeks, CTO, BHMI:

Because of that.

Mike Meeks, CTO, BHMI:

you have to build it.

Mike Meeks, CTO, BHMI:

You have to have a bigger team doing this and.

Mike Meeks, CTO, BHMI:

A couple things happened out of that.

Mike Meeks, CTO, BHMI:

Be because You're addressing a broader range of requirements.

Mike Meeks, CTO, BHMI:

You've got a lot more software.

Mike Meeks, CTO, BHMI:

the software you are now doing what I've heard some people refer to as

Mike Meeks, CTO, BHMI:

industrial scale software, we have millions upon millions of lines

Mike Meeks, CTO, BHMI:

of code in the product and doing.

Mike Meeks, CTO, BHMI:

And to support that from a technical perspective, we needed.

Mike Meeks, CTO, BHMI:

New processes to, to manage the software.

Mike Meeks, CTO, BHMI:

Um, but we also needed new processes to manage communication among people.

Mike Meeks, CTO, BHMI:

When you have a small custom project that might have would typically have.

Mike Meeks, CTO, BHMI:

four to eight people on it, communication in that.

Mike Meeks, CTO, BHMI:

group's pretty straightforward.

Mike Meeks, CTO, BHMI:

but if you 50 people working on, on, on the product.

Mike Meeks, CTO, BHMI:

you've gotta put more in place to enable 'em to effectively communicate

Mike Meeks, CTO, BHMI:

and to manage what you're doing or you're going to have chaos.

Mike Meeks, CTO, BHMI:

And so we ended up.

Mike Meeks, CTO, BHMI:

having to create a whole new business unit, um, with new processes in place

Mike Meeks, CTO, BHMI:

for how we, for how we manage the work, um, new technology in order

Mike Meeks, CTO, BHMI:

to manage the scale of the software.

Mike Meeks, CTO, BHMI:

One of the, the, the other kind of tricky bits of this is you are

Mike Meeks, CTO, BHMI:

constantly, even now, all these years later, we are always trying

Mike Meeks, CTO, BHMI:

to balance how much process we need.

Mike Meeks, CTO, BHMI:

Versus people getting the work done.

Mike Meeks, CTO, BHMI:

You know, it's the, it's the, it's the old agile thing about people versus process.

Mike Meeks, CTO, BHMI:

You want just enough process and not too much, if you don't

Mike Meeks, CTO, BHMI:

have enough you have chaos.

Mike Meeks, CTO, BHMI:

And if you have too much, it gets in the way of getting the work done.

Mike Meeks, CTO, BHMI:

And that's something.

Mike Meeks, CTO, BHMI:

we're real conscious of and it still comes up today as,

Mike Meeks, CTO, BHMI:

uh, new challenges.

Mike Meeks, CTO, BHMI:

come up.

Mike Meeks, CTO, BHMI:

So as I, said, those are, those are what we saw uh, from inside

Mike Meeks, CTO, BHMI:

the company, realizing we.

Mike Meeks, CTO, BHMI:

Something fundamentally different, um, making the change and, and, and balancing,

Mike Meeks, CTO, BHMI:

you know, uh, and balancing the process.

Mike Meeks, CTO, BHMI:

versus, versus people getting work done.

Tedd Huff, Host, Fintech Confidential:

:

With all of those transitions and making

Tedd Huff, Host, Fintech Confidential:

:

those moves into more of a Collaboration across multiple different personas, it,

Tedd Huff, Host, Fintech Confidential:

:

It really, is not a simple process and It it becomes very complex very quickly.

Tedd Huff, Host, Fintech Confidential:

:

What do you guys feel were the keys to successfully making the

Tedd Huff, Host, Fintech Confidential:

:

transition from the software, custom software, development to.

Tedd Huff, Host, Fintech Confidential:

:

the Software product for a market.

Casey Scheer, BHMI:

one of the main reasons for our success and how

Casey Scheer, BHMI:

we were able to do the migration from a custom software company

Casey Scheer, BHMI:

to a product software company.

Casey Scheer, BHMI:

First of all is, is that we had a pretty focused vision.

Casey Scheer, BHMI:

We decided early on when we were gonna make this switch and change.

Casey Scheer, BHMI:

Our business model was that we were gonna focus on the back

Casey Scheer, BHMI:

office processing of payments.

Casey Scheer, BHMI:

A lot of other companies in this space tend to focus more on the front

Casey Scheer, BHMI:

office side of processing payments.

Casey Scheer, BHMI:

And there weren't a lot of providers.

Casey Scheer, BHMI:

Solution specific to the processing on the back end side.

Casey Scheer, BHMI:

And that's where we, as a company made a strategic decision.

Casey Scheer, BHMI:

That's where we were gonna focus.

Casey Scheer, BHMI:

We made that decision about 20 years ago and we have not, uh, moved away

Casey Scheer, BHMI:

from that vision and that focus.

Casey Scheer, BHMI:

And then, uh, as Mike was alluding to something that's been really important

Casey Scheer, BHMI:

and part of our success is that.

Casey Scheer, BHMI:

Very early on created a business unit within BHMI, that was

Casey Scheer, BHMI:

focused on the Concourse product and the evolution of that.

Casey Scheer, BHMI:

And what that meant was we have a very specialized product

Casey Scheer, BHMI:

management team that understands the payments industry really well.

Casey Scheer, BHMI:

And the needs of the marketplace.

Casey Scheer, BHMI:

We have a very specialized architecture and engineering

Casey Scheer, BHMI:

team we had to, um, dramatically.

Casey Scheer, BHMI:

Change our quality assurance procedures for a product.

Casey Scheer, BHMI:

Obviously the level of documentation that we had to do dramatically changed.

Casey Scheer, BHMI:

We had to create manuals across all of the product components

Casey Scheer, BHMI:

and we keep those up to date.

Casey Scheer, BHMI:

Um, so we have a very integrated.

Casey Scheer, BHMI:

Product unit within BHMI that is completely focused on that.

Casey Scheer, BHMI:

And you know, it's been fun to watch because we offer 24/7 support and we're

Casey Scheer, BHMI:

supporting customers all around the world.

Casey Scheer, BHMI:

Our team is growing, our client base is growing.

Casey Scheer, BHMI:

So I think our, our vision has been spot on.

Casey Scheer, BHMI:

And I think, uh, that's the reason why we've been so successful.

Tedd Huff, Host, Fintech Confidential:

:

24 by seven support on a product

Tedd Huff, Host, Fintech Confidential:

:

that is, critical to, to a business's success is, is a huge differentiator.

Tedd Huff, Host, Fintech Confidential:

:

Most of the companies in the space don't offer that type of a thing.

Tedd Huff, Host, Fintech Confidential:

:

I can understand how your clients and your customers, really appreciate being able to

Tedd Huff, Host, Fintech Confidential:

:

pick up the phone and call somebody when something isn't working as they expected.

Tedd Huff, Host, Fintech Confidential:

:

FinTech companies are always Pushing the envelope with what legacy systems can do

Tedd Huff, Host, Fintech Confidential:

:

and what processes they have to follow.

Tedd Huff, Host, Fintech Confidential:

:

What are a few things that BHMI is doing to help companies.

Tedd Huff, Host, Fintech Confidential:

:

facing these obstacles in the payments back office?

Tedd Huff, Host, Fintech Confidential:

:

how are you solving them?

Mike Meeks, CTO, BHMI:

It's really common for us to come into a a, a.

Mike Meeks, CTO, BHMI:

Engage with the customer.

Mike Meeks, CTO, BHMI:

And what they've got is, uh, usually a fairly old legacy system

Mike Meeks, CTO, BHMI:

it's batch oriented, um, and, uh, difficult to, uh, to change.

Mike Meeks, CTO, BHMI:

And what we provide with Concourse is we can do continuous loading of transactions

Mike Meeks, CTO, BHMI:

from front end systems, uh, chasing their transactions, log in near Real

Mike Meeks, CTO, BHMI:

time and, uh, up and And then updating.

Mike Meeks, CTO, BHMI:

so we We have near real time, uh, information for, as, for the

Mike Meeks, CTO, BHMI:

various functions that Casey was mentioning, uh, generating fees,

Mike Meeks, CTO, BHMI:

settlement reconciliation, we can provide, you know, as usually we

Mike Meeks, CTO, BHMI:

we are, we are chasing within uh, a couple minutes of the, uh, front end.

Mike Meeks, CTO, BHMI:

So you're, you can see on your back end, your real time,

Mike Meeks, CTO, BHMI:

your near real time position.

Mike Meeks, CTO, BHMI:

The other thing that's, uh, we, we Typically see with these uh, systems that

Mike Meeks, CTO, BHMI:

we're, that customers are, looking to do something about is all the business

Mike Meeks, CTO, BHMI:

rules that the customer has, is hard, are hard coded into the application.

Mike Meeks, CTO, BHMI:

And it, this makes it a real pain when the business wants to go out and sell a

Mike Meeks, CTO, BHMI:

new service, but they need to price the service to create fees for the service.

Mike Meeks, CTO, BHMI:

In a new way that the system doesn't support.

Mike Meeks, CTO, BHMI:

So they'll go to their IT and say, What would it take for us?

Mike Meeks, CTO, BHMI:

to put this in?

Mike Meeks, CTO, BHMI:

And they'll say that's a six month project.

Mike Meeks, CTO, BHMI:

And they're saying I need to sign the customer.

Mike Meeks, CTO, BHMI:

Next week.

Mike Meeks, CTO, BHMI:

What do I do?

Mike Meeks, CTO, BHMI:

What concourse provides is we have a configurable, uh, rule

Mike Meeks, CTO, BHMI:

engine that really, and, and it.

Mike Meeks, CTO, BHMI:

It is embedded throughout the application.

Mike Meeks, CTO, BHMI:

So that all through the processing, uh, All through our processing,

Mike Meeks, CTO, BHMI:

there are points where you can, you can change what the application

Mike Meeks, CTO, BHMI:

does through configuration.

Mike Meeks, CTO, BHMI:

so when presented with those same challenges we can say, Okay,

Mike Meeks, CTO, BHMI:

let's sit down and work out.

Mike Meeks, CTO, BHMI:

What, for example, pricing or fee strategy you want for this new customer.

Mike Meeks, CTO, BHMI:

We'll configure it and we will, and we can schedule it to be rolled into

Mike Meeks, CTO, BHMI:

the system when you sign the customer.

Mike Meeks, CTO, BHMI:

that obviously is a much more attractive solution and gives them

Mike Meeks, CTO, BHMI:

a lot of flex, gives the business people a whole new set of flexibility.

Mike Meeks, CTO, BHMI:

that they often don't have Just.

Mike Meeks, CTO, BHMI:

because it's So hard.

Mike Meeks, CTO, BHMI:

and so time consuming to change their current system.

Mike Meeks, CTO, BHMI:

Um, and the system is pretty sophisticated in terms of the, all

Mike Meeks, CTO, BHMI:

these rules we remember for things like.

Mike Meeks, CTO, BHMI:

last week, you, you know, or last week, or last month you loaded

Mike Meeks, CTO, BHMI:

under a different set of rules.

Mike Meeks, CTO, BHMI:

Well, we, we remember that and we, the information reflects those rules.

Mike Meeks, CTO, BHMI:

But when you change it and new transactions loaded, you see that too.

Mike Meeks, CTO, BHMI:

So this kind of configurability and means that.

Mike Meeks, CTO, BHMI:

there's a whole range of things.

Mike Meeks, CTO, BHMI:

Our customers don't have to come to us for customizations, or they

Mike Meeks, CTO, BHMI:

don't have to do customizations.

Mike Meeks, CTO, BHMI:

They simply configure it into the.

Mike Meeks, CTO, BHMI:

Turn it on and it goes in without, with zero downtime.

Mike Meeks, CTO, BHMI:

So those two things, being able to give you near real time information, and

Mike Meeks, CTO, BHMI:

being able to through configuration meet new requirements, rather

Mike Meeks, CTO, BHMI:

than, uh, having to write code.

Mike Meeks, CTO, BHMI:

Those are two real big ones that, uh, we're able to address.

Tedd Huff, Host, Fintech Confidential:

:

Mike.

Tedd Huff, Host, Fintech Confidential:

:

so could you give us a couple examples of the configurations you

Tedd Huff, Host, Fintech Confidential:

:

can do on the fly versus having to, wait for a production fix or a

Tedd Huff, Host, Fintech Confidential:

:

push or, or running a full release?

Mike Meeks, CTO, BHMI:

Yeah.

Mike Meeks, CTO, BHMI:

Um, so for example, if the, the case that I had, if you come in and say,

Mike Meeks, CTO, BHMI:

I have a new customer.

Mike Meeks, CTO, BHMI:

um, that I wanna bring online for my processing, and I want, when we, we

Mike Meeks, CTO, BHMI:

process these transactions, I need for example, at certain levels to generate

Mike Meeks, CTO, BHMI:

a, A, basically, as they provide, generate certain volumes of transactions.

Mike Meeks, CTO, BHMI:

I want to change at certain thresholds, the fees we generate and within

Mike Meeks, CTO, BHMI:

those, each one of those tiers.

Mike Meeks, CTO, BHMI:

And in fact, I want to be able to look at each transaction, certain characteristics,

Mike Meeks, CTO, BHMI:

and generate a different fee.

Mike Meeks, CTO, BHMI:

So I want, you know, they can come up with, for example, very, very complex,

Mike Meeks, CTO, BHMI:

at ones that are specific to a given customer that they're processing.

Mike Meeks, CTO, BHMI:

And so, uh, uh, and that was in effect one of the drivers we had for the,

Mike Meeks, CTO, BHMI:

for the first customer for this.

Mike Meeks, CTO, BHMI:

And, um, You know, their, their, their salespeople means I, I can

Mike Meeks, CTO, BHMI:

go out and write a contract and put in whatever the customer wants

Mike Meeks, CTO, BHMI:

And they Yeah, you can do that.

Mike Meeks, CTO, BHMI:

And before they could, they had a very narrow set of rules that was all the

Mike Meeks, CTO, BHMI:

system could and they, you know, They had to try to shoehorn all their customers

Mike Meeks, CTO, BHMI:

big and small with widely varying needs into that that that one shoe size.

Mike Meeks, CTO, BHMI:

And we're saying, No, you can make whatever shoe you want.

Tedd Huff, Host, Fintech Confidential:

:

So Casey talking about all this

Tedd Huff, Host, Fintech Confidential:

:

configuration, talking about how you can do it on the fly, I can only

Tedd Huff, Host, Fintech Confidential:

:

imagine how the marketplace has, has.

Tedd Huff, Host, Fintech Confidential:

:

accepted and moved forward with it.

Tedd Huff, Host, Fintech Confidential:

:

What are some of the things that you're hearing from potential clients

Tedd Huff, Host, Fintech Confidential:

:

and existing clients that it's helping them solve their problem?

Casey Scheer, BHMI:

One thing that we've heard is a lot of the companies

Casey Scheer, BHMI:

that we're working with, they're large enterprise organizations and they

Casey Scheer, BHMI:

have back office systems that have been deployed, um, over the decades.

Casey Scheer, BHMI:

And they're siloed.

Casey Scheer, BHMI:

Um, there there's many of them, many different applications and Talk to

Casey Scheer, BHMI:

each other, they're not integrated.

Casey Scheer, BHMI:

So one thing that Concourse has really helped them with

Casey Scheer, BHMI:

is the way it's architected.

Casey Scheer, BHMI:

We're able to bring in any type of payment transactions.

Casey Scheer, BHMI:

So this could be like trans, uh, traditional card based transactions.

Casey Scheer, BHMI:

It can also be the newer types of transactions.

Casey Scheer, BHMI:

We're hearing a lot about today, the account to account P2P type transactions.

Casey Scheer, BHMI:

Real time payments, instant payments.

Casey Scheer, BHMI:

It doesn't matter what type of electronic payment it is.

Casey Scheer, BHMI:

We can bring that into the system and also message formats.

Casey Scheer, BHMI:

I mean, you've probably heard of ISO 85, 83, which is the message standard

Casey Scheer, BHMI:

that's been used across our history for electronic transaction based payments.

Casey Scheer, BHMI:

now with the real time rails they're using ISO 20 0 22.

Casey Scheer, BHMI:

Well, we're able to support any type of message standard.

Casey Scheer, BHMI:

So again, one unified integrated system.

Casey Scheer, BHMI:

I think another big challenge that we're seeing companies face is these back

Casey Scheer, BHMI:

office procedures are often riddled with a lot of manual procedures.

Casey Scheer, BHMI:

So for example, reconciliation, most of our clients have systems that.

Casey Scheer, BHMI:

Or, uh, sources where the data's coming in from many, many different

Casey Scheer, BHMI:

transaction sources and they have to determine financial equivalency

Casey Scheer, BHMI:

across all those data sources.

Casey Scheer, BHMI:

So they do that a lot of times, very manually, and we

Casey Scheer, BHMI:

ha allow them to automate that.

Casey Scheer, BHMI:

We, we determine financial equivalency through the rules

Casey Scheer, BHMI:

engine, uh, in an automated fashion.

Casey Scheer, BHMI:

Another one is disputes and chargebacks.

Casey Scheer, BHMI:

That is usually a huge.

Casey Scheer, BHMI:

Manual process within many organizations and we automate

Casey Scheer, BHMI:

a good chunk of that process.

Casey Scheer, BHMI:

For example, we tightly integrate with the card network, such as visa and

Casey Scheer, BHMI:

MasterCard, and they no longer have to manually send and receive data.

Casey Scheer, BHMI:

That's all automated.

Casey Scheer, BHMI:

They no longer have to swivel chair.

Casey Scheer, BHMI:

Uh, so we automate those workflows within the system.

Casey Scheer, BHMI:

So accommodating and helping with manual processes is

Casey Scheer, BHMI:

another way we've really helped.

Tedd Huff, Host, Fintech Confidential:

:

That's fantastic, Casey.

Tedd Huff, Host, Fintech Confidential:

:

Supporting the legacy ISO 85 83 and the ISO 20022 protocols, , you guys seem

Tedd Huff, Host, Fintech Confidential:

:

to be positioned really well for being ready to support the

Tedd Huff, Host, Fintech Confidential:

:

instant payment phenomena, whether it be real time payments or, or

Tedd Huff, Host, Fintech Confidential:

:

other peer-to-peer type stuff.

Tedd Huff, Host, Fintech Confidential:

:

What's next for BHMI?

Casey Scheer, BHMI:

When we originally started to design the.

Casey Scheer, BHMI:

the most back office systems, Uh, within companies today and also

Casey Scheer, BHMI:

on the market are batch oriented.

Casey Scheer, BHMI:

and we made a decision from an architecture standpoint to make it based

Casey Scheer, BHMI:

on a continuous processing architecture.

Casey Scheer, BHMI:

And it's been fun to watch this explosion with real time and instant

Casey Scheer, BHMI:

payments because we've been well-suited.

Casey Scheer, BHMI:

For many years, uh, to be able to accommodate that need.

Casey Scheer, BHMI:

So we're very excited about where the industry's heading with all

Casey Scheer, BHMI:

the new technologies, because we're architected to be able to handle

Casey Scheer, BHMI:

these faster methods of payments.

Casey Scheer, BHMI:

And like I said, any type of payment, So, We're, we're pretty excited

Casey Scheer, BHMI:

about the future and we're gonna keep doing what we doing and make

Casey Scheer, BHMI:

sure that we can support, uh, what's gonna happen well into the future.

Casey Scheer, BHMI:

And we think we're well, well, situated for that based on the architecture

Casey Scheer, BHMI:

that we put together with Concourse.

Tedd Huff, Host, Fintech Confidential:

:

And Mike, what is that architecture piece?

Tedd Huff, Host, Fintech Confidential:

:

Have you, guys moved it into the cloud are you still premise based?

Tedd Huff, Host, Fintech Confidential:

:

like help us understand, where, where BHMI is is headed with,

Tedd Huff, Host, Fintech Confidential:

:

with the overall technology?

Mike Meeks, CTO, BHMI:

I'm glad you mentioned cloud We've been an on

Mike Meeks, CTO, BHMI:

premise, uh, product, um, up until now.

Mike Meeks, CTO, BHMI:

and.

Mike Meeks, CTO, BHMI:

it's interesting.

Mike Meeks, CTO, BHMI:

in the back office processing has been, slow to move to the cloud.

Mike Meeks, CTO, BHMI:

Um, mostly due to security.

Mike Meeks, CTO, BHMI:

concerns.

Mike Meeks, CTO, BHMI:

Obviously there's a lot of, there's a lot of sensitive data there.

Mike Meeks, CTO, BHMI:

However, we've noticed a shift in the last couple of years, the

Mike Meeks, CTO, BHMI:

market's finally moving in that direction and so we are too, uh, we

Mike Meeks, CTO, BHMI:

are moving concourse into the cloud.

Mike Meeks, CTO, BHMI:

. Um, we actually have it up and running in, in the cloud here.

Mike Meeks, CTO, BHMI:

Um, and we plan on eventually supporting all the major clouds.

Mike Meeks, CTO, BHMI:

Um, we've got a number of customers who are, are looking at this and.

Mike Meeks, CTO, BHMI:

One of the advantages we discovered in, in going through this process is because

Mike Meeks, CTO, BHMI:

we designed concourse from the very beginning to be horizontally scalable

Mike Meeks, CTO, BHMI:

because we, uh, we were kind of fortunate.

Mike Meeks, CTO, BHMI:

Our

Mike Meeks, CTO, BHMI:

First customers had large volume, So we had to, you know, that, had

Mike Meeks, CTO, BHMI:

to be a day one requirement for us.

Mike Meeks, CTO, BHMI:

Um, that made it a pretty easy fit to move into kubernetes in the cloud.

Mike Meeks, CTO, BHMI:

Um, we really didn't have to hardly change much code at all.

Mike Meeks, CTO, BHMI:

It was mostly a configuration exercise for us.

Mike Meeks, CTO, BHMI:

Um, once we have it there.

Mike Meeks, CTO, BHMI:

we plan on taking advantage of some things that the cloud will pr, additional

Mike Meeks, CTO, BHMI:

capabilities we can only get in the cloud.

Mike Meeks, CTO, BHMI:

Um, but uh, the market is finally moving there and so are we.

Mike Meeks, CTO, BHMI:

And we've got a number of customers that, uh, are looking to do this.

Tedd Huff, Host, Fintech Confidential:

:

We've talked about so many things

Tedd Huff, Host, Fintech Confidential:

:

today, and it has been really fun.

Tedd Huff, Host, Fintech Confidential:

:

to Hear the journey from the beginning to, So all the changes that have happened,

Tedd Huff, Host, Fintech Confidential:

:

how the culture is at the, organization.

Tedd Huff, Host, Fintech Confidential:

:

how you're positioning yourself to move forward.

Tedd Huff, Host, Fintech Confidential:

:

If you were to give FinTech leaders just one piece of advice on long term success

Tedd Huff, Host, Fintech Confidential:

:

in this, arena, just one, what would it.

Tedd Huff, Host, Fintech Confidential:

:

be?

Casey Scheer, BHMI:

My advice would be, you know, really look at the market

Casey Scheer, BHMI:

and identify where there's a need and create your vision and stick with it.

Casey Scheer, BHMI:

You know, you have to evolve the vision, but stick with it.

Casey Scheer, BHMI:

That's what we did with 20 years ago, we had a vision and we've stuck with that and

Casey Scheer, BHMI:

we've continued to enhance that vision, but overall we've stayed with that.

Casey Scheer, BHMI:

And it it's really, um, helped me a definite need in the marketplace.

Mike Meeks, CTO, BHMI:

Go back to one of the founding principles.

Mike Meeks, CTO, BHMI:

whatever.

Mike Meeks, CTO, BHMI:

market you want to attack and however you want to do it.

Mike Meeks, CTO, BHMI:

If you don't build a company that is a place people wanna work,

Mike Meeks, CTO, BHMI:

you will never get the right people to execute that vision.

Mike Meeks, CTO, BHMI:

Build a place you want to, you wanna be at, and you think other

Mike Meeks, CTO, BHMI:

folks want to come and join you.

Mike Meeks, CTO, BHMI:

Um, because otherwise you, you'll, you'll never get there if you, you

Mike Meeks, CTO, BHMI:

won't be able to bring in the kind of people you need to execute.

Tedd Huff, Host, Fintech Confidential:

:

That is fantastic.

Tedd Huff, Host, Fintech Confidential:

:

I, I love that we started with culture We're ending with culture.

Tedd Huff, Host, Fintech Confidential:

:

That is a huge part of any business's success.

Tedd Huff, Host, Fintech Confidential:

:

And how can people get involved with BHMI Learn more about BHMI and find out how

Tedd Huff, Host, Fintech Confidential:

:

Concourse can help them in their business.

Casey Scheer, BHMI:

To get involved in the conversation with BHMI, first

Casey Scheer, BHMI:

of all, I'd suggest that you go out and take a look at us on the web we're

Casey Scheer, BHMI:

at BHMI.com and out there, you'll find all kinds of white papers and

Casey Scheer, BHMI:

articles and videos that you can.

Casey Scheer, BHMI:

Look at and learn more about the company and also Concourse.

Casey Scheer, BHMI:

We also invite you to follow us on LinkedIn.

Casey Scheer, BHMI:

We're continually doing posts about our company and about

Casey Scheer, BHMI:

what's going on in the industry.

Casey Scheer, BHMI:

So we'd love to have you follow us.

Casey Scheer, BHMI:

And then also check out on YouTube, our channel out on YouTube for our

Casey Scheer, BHMI:

pioneers in payments video series and Tedd, you are a recent guest on

Casey Scheer, BHMI:

there and shared some great insights.

Casey Scheer, BHMI:

So we invite everybody to go out and take a look at that.

Tedd Huff, Host, Fintech Confidential:

:

Well fantastic I'm gonna

Tedd Huff, Host, Fintech Confidential:

:

go ahead and put all.

Tedd Huff, Host, Fintech Confidential:

:

the links to those things Down in the show notes, as well as in

Tedd Huff, Host, Fintech Confidential:

:

the description, So if you want a quick way to get over to BHMI.

Tedd Huff, Host, Fintech Confidential:

:

That is how you're going to be able to do it.

Tedd Huff, Host, Fintech Confidential:

:

Thank you both of you for joining today.

Casey Scheer, BHMI:

It's been wonder.

Mike Meeks, CTO, BHMI:

We Appreciate the opportunity.

Tedd Huff, Host, Fintech Confidential:

:

I look forward to sharing this with the

Tedd Huff, Host, Fintech Confidential:

:

audience and Hopefully someone learn something, out of this to help them

Links

Chapters

Video

More from YouTube