Refund Fraud targetting e-commerce retailers & food delivery companies specifically has been on the rise over the last few years. In one study, they concluded that INR (Inventory Not Received) claims have increased over 33% in US retail in 2020. While claiming INR is the easiest way for a refund fraudster to keep the product & receive their money back, it's not the only way.

In this episode, Karisse will talk about:

-How she learned about this issue & what she's done so far to help merchants combat it

-Why this particular category of online fraud is so challenging to identify, quantify, and prevent

-The secondary economy that has been created to offer various services to support refunders such as refunding-as-a-service, "boxing" services, re-shipping or drop addresses, online training, etc.

-What, if any technology solutions exist to help your company detect and protect against refund fraud

-That there are several strategies, through policy, process, and data analytics to identify and prevent losses from increasing.

Resources discussed on the episode:

Episode 4 of the Fraudology Podcast "The New Threat to Online Retailers: Fraud as a Service" (Can be found on this podcast feed on your favorite podcast platform)

Online FraudCast Episode 46 "Criminal Intent. Recovering Fraudster "Jay" Visits the FraudCast

https://podcasts.apple.com/us/podcast/episode-9-criminal-intent-recovering-fraudster-jay/id1407373080?i=1000470301146

Register for the upcoming Refund Fraud Virtual Workshop, presented by Karisse Hendrick, owner/Principal Consultant of Chargelytics Consulting! This will be the only workshop on this topic we offer in 2021& registration will be limited. For more information:

https://www.chargelyticsconsulting.com/refundfraud

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This episode was edited & produced by the exceptional team at Journey Gurl Productions.

Mentioned in this episode:

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