RCR Infrastructure needed a digital tool that was customer focused and able to create a seamless customer journey from start to finish. In this short and sweet episode of Trades, Tools & Talks we hear how the Simpro Customer Portal allowed the team to provide quicker updates, send quotes and invoices and keep customers informed about their projects.
Transcripts
Karlie:
This is trade's tools and talks the Simpro podcast making work work.
Karlie:
I'm Karlie Huckels.
Karlie:
RCR infrastructure started in 1898 as an engineering company in Western Australia,
Karlie:
founded by Ernest and Edward Tomlinson and known simply as the Tomlinson bros after
Karlie:
various acquisitions and name changes.
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Tomlinson bros became RC.
Karlie:
Our infrastructure now with multiple offices around New
Karlie:
Zealand, the team quickly.
Karlie:
Tired of running their systems through paper-based means.
Karlie:
When RCR infrastructures, data management workflow slowed down operations.
Karlie:
It was time to adopt a better system.
Karlie:
They needed a digital tool that was customer focused and able
Karlie:
to create a seamless customer journey from start to finish.
Karlie:
This is the story of how Simpro's Customer Portal helped their business.
Lorene Maher:
RIA infrastructure.
Lorene Maher:
New Zealand's been in business for over 120 years.
Lorene Maher:
We serve the hvac, electrical, refrigeration, and duct
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manufacturing businesses nationwide.
Lorene Maher:
RIA infrastructure used to be a big Australian incorporation and
Lorene Maher:
it was very much paper based.
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So our tech.
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Missions used to go out to site, everything was on paper, and we'd have
Lorene Maher:
to wait for them to bring the paper back to the office, which was so unproductive.
Lorene Maher:
And you know, time consuming.
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With RCI infrastructure, becoming New Zealand Own and New Zealand
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business, we were needing to change over all of our systems.
Lorene Maher:
I was really keen to look for something that was customer focused.
Lorene Maher:
Our customers wanted to have quicker updates, so we've given them the customer
Lorene Maher:
portal where they can see in real time.
Lorene Maher:
What's planned, what we are doing, quotes that are in their invoices that
Lorene Maher:
need to be paid, our texts on site.
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They can write the notes in the office.
Lorene Maher:
We can see exactly what's happening.
Lorene Maher:
If a customer calls us, everyone's informed all of the
Lorene Maher:
information at our fingertip.
Lorene Maher:
We use Simtrac as well, and the main use for us is when a job comes in, we're able
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to see through the gps who the closest technician is to that site, so we're
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able to respond to our customers Fast.
Lorene Maher:
Simpro is an evolving system.
Lorene Maher:
There's updates coming through all the time.
Lorene Maher:
We're able to recommend updates and vote on others.
Lorene Maher:
Since we've had Simpro, we've been able to grow substantially because
Lorene Maher:
it's so quick and easy to learn.
Lorene Maher:
So we've been able to grow nationwide and we're able to do the
Lorene Maher:
training online as well with our technicians, with our office staff.
Lorene Maher:
So it's, it's a great system.
Karlie:
If you want to learn how Simpro can help your business thrive.
Karlie:
Check out our website today.
Karlie:
SimproGroup.com.
Karlie:
You can learn more about RCR infrastructure at R
Karlie:
C R N Z dot C O dot N Z.
Karlie:
Thanks for listening to trades tools and talks the Simpro
