Three Key Takeaways

1. Professional drivers do FAR more than deliver products to customers—they act as ambassadors for Parkland’s many brands, and in many cases, they are the faces of our company.

2. Parkland USA isn’t primarily in the oil or fuel business; we are squarely in the service industry and recognizing this up front properly organizes our minds for success.

3. Occasionally you shall encounter clients who are unhappy, rude, and sometimes verbally abusive. You wear a Parkland uniform; upset, angry customers are not really unhappy with you personally, but with the situation(s) that have them stressed.

Don’t Forget!

A professional driver parks his ego before driving his or her company truck. The customer isn’t necessarily always right, but he or she should always be treated as if they are.