A transformation's business case shows a glittering alternative to the status quo of today. But after implementation, these benefits are never realised. They either don't exist or they can't be quantified. What happened? Was this a mirage? Were we being overly optimistic? In this episode of the Retail Transformation Show, Oliver Banks explores the reasons behind initiatives that can't or won't show the realised benefits.

Listen to this episode and hear:

• The reasons that lead to benefit realisation challenges.
• Why you need to critically assess your outputs and outcomes.
• The root causes of low utilisation for your change.
• What to do when you realise that the benefits can't be realised.

Show notes at www.obandco.uk/287.