JoAnna Brandi is a Certified Chief Happiness Officer, a Happiness Coach and specialist in creating Customer Happiness. She is the author of two books on customer loyalty as well as an illustrated gift book called "54 Ways to Stay Positive in a Changing, Challenging, and Sometimes Negative World." She works with companies who want to energize, elevate and empower their people to take "Exquisite CARE" of their customers and their employees as a strategy to create lifetime value and profitability. She’s been in business 29 years, has clients in all shapes, sizes, and kinds of companies.

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