"The key is that you’re working with people; they’re not just resources. People have things that happen in their lives, within and outside of work as well. Both are important, because they determine how they feel.
You must be ready to manage your team’s feelings. They’re humans, and sometimes they’ll be more excited to be at work, and other times, they’ll be more focused on their personal lives. Engineering managers can ensure that the team is able to talk about these feelings.
If you’re not mindful of that, you might as well have robots working with you."